Download Mitel SX-200 ICP - 1.0 5020 Specifications

Typical Configurations
Table 5: Active Agents on MXe-III Standalone Controller (with PRI)
Agents
CHT (sec)
CPH
CPH/agent
30
120
1200
30
40
180
1200
20
60
240
1200
15
80
300
1200
12
100
360
1200
10
Table 6: Active Agents on MXe-III Agent Controller
Agents
CHT (sec)
CPH
CPH/agent
25
30
3000
120
50
60
3000
60
75
90
3000
40
100
120
3000
30
150
180
3000
20
200
240
3000
15
250
300
3000
12
300
360
3000
10
Local Agents vs. EHD Agents
As stated previously, when EHDA is used for some or all of the agents, the total number of
agents that can be supported on a controller is reduced. Table 7 is a summary of the maximum
number of agents and EHD agents on the various platforms for an agent controller in an
advanced call center configuration. Figure 8 shows how the number of local and external hot
desk agents must be balanced on an agent controller (example shown is for MCD for ISS. The
same principle must be used for any other controller configuration.
Table 7: Active Agents on Agent Controller in Advanced Call Center
Platform
Maximum Agents
Maximum EHD Agents
MCD for ISS
700
200
MXe Server (& MICD)
350
100
vMCD (150)
30
10
vMCD (2500)
350
200
AX
50
10
CX II / CXi II
50
10
MXe III (base)
80
10
MXe III (expanded)
150
40
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