Download User Guide:

Ministry of Labour
Tas’heel User Manual
) Submit Refund of Bank Guarantee (
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Navigation to Tas’heel Service
User can access Tas’heel Services through
-
Tas’heel Menu Bar
Tas’heel Menu Bar
User can access the Tas’heel services through Tas’heel Menu bar at the top of the page.
These forms are organized in hierarchical order in menu format. This helps users to
quickly find desired form on the site.
Tas’heel
Menu Bar
Eg. If a user needs to submit a Labour card form then he / she should click on Tas’heel menu bar,
select Transaction and choose Labour Card.
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Submit Refund of Bank Guarantee
Introduction
Submit refund of bank guarantee service is use to submit request for refund of
bank guarantee for companies without esign.
Functional description
o Click on "Submit Refund of Bank Guarantee”.
Select “Submit
Refund of Bank
Guarantee”
o Enter transaction number and press "GO".
o On clicking "GO" a form is displayed that needs to be completed.
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o Scan and attach the following documents
Electronic Request Refund for Bank guarantee form
Company Signature Card
o Enter contact information of the person who should be contact in future for any
reference.
o Enter contact person ID type and ID number.
o Contact mobile numbers should always start with 050 OR 055 OR 056 and
should be 10 digits.
o On completing the form click on "Save". After save, you will be diverted to
payment gateway where payment for the transaction should be made.
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o On completion of payment you will receive a receipt which needs to be given to
the customer.
Receipt
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