Download PRODUCES... - HP Computer Museum

The Latest on Software Contracts
Factory Shipments
By Fred Sommer CSD
S n c e November 1st when CSD took over respons~bilityfor
managing the software subscript~onand software ma~ntenance prograrns a lot of changes have taken place The
most s~gn~ficant
changes are
We are now entering U.S factory sh~pmentsdirectly into the
Software support data base Customer Eng~neersno longer
need to send a Software Product Maintenance Request
(SPMR) to ~ n ~ t ~support
ate
for customers under warranty The
new ~ r o c e d u r eI S as follows
Communicator
1 U s n g the End-of-Month QA Shipment H~storyMag Tape
Issue Number 1 1 (Nov-Dec) was the last one b e n g dlstrlbuted by CPC Effect~venow CSD IS responsble for d ~ s t r ~ b u t ~ oofn the Communicator A complete set of p o l ~ c ~ e s
and procedures I S b e n g developed and should be ready In
a matter of weeks In the Interim.
1 A separate Communicator Order Form W I no longer be
necessary for Software Contracts unless addtlonal subscrlptions are requested
2 Order Forms should be used for employee orders and
d~rectmail order subscr~ptions They should be sent to
HEWLETT-PACKARD CO
Computer Systems Communicator
P 0 Box 61809
Sunnyvale Ca 94088
USA
from Data Systems and General Systems D l v ~ s ~ o nwe
s,
s t r ~ poff all products with software support
2 We enter these products Into the software support data
base and produce e d ~ tsheets w h ~ c hare sent to CE
Management for v e r ~ f ~ c a t ~and
o n addtlon o f customer
name and CE contact ~nformaton
3 Upon return of the marked-up e d t sheets we update the
support data base
4 I f we do not have a customer contact name update
sh~pmentsthe Comm~inicator and anv mater~alsthe cus
tomer I S ent~tledto w ~ l lbe sent to the local HP o f f ~ c e
attenton CE Manager for forward~nyto the customer
5 Each month we add new sh~pmentsand we drop customers at the end of ther norrnal or extended (GSA)
warranty p e r ~ o dunless they conbert to a software
contract
The frst set of e d t sheets u,>derthis U S factory sh~pment
program is in the mail r ~ g hnow
t
We are cdntactlng Grenoble
and hope to ~vcorporatet h e ! sh~pmentsshortly
HOPEFULLY THESE ARE THE FIRST OF MANY IMPROVEMENTS IN THE OPERATION OF SOFT WARE SUPPORT
PROGRAMS WE APOLOG7k FOR THE FACT THAT THEY
Volume 2.Number 7.February 15,1977
-
-