Download Stratagy Voicemail User Guide For Service Call

Stratagy Voicemail User Guide
For Service Call
250.753.8755 or 888.753.8755
[email protected]
www.itstelecom.ca
Page 1 of 6
Table of Contents
The Grand Tour – Overview Flowchart
4
Initializing Your Voicemail Box
4
Message Waiting
Access Voicemail box when the Msg LED is Lit
5
Access Voicemail box when the Msg LED is Not Lit
5
Leaving a Message for a Co-worker Without Ringing Their Phone
5
Access Your Voicemail from Another Desk
5
Access Your Voicemail from Outside the Office
5
Voicemail Quick Reference Guide
Message Controls
6
Main Menu
6
Play Messages
6
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The Grand Tour
Overview
To Access Your Voicemail Box: Leave the handset on the phone and Press 600, then enter your password
MAIN MENU
Exit User Mode
PLAY MESSAGES
Play the next message
Save the current message
Delete the current message
Forward the current message
Reply to the current message
Special Functions
Replay the current message
Play the Previous message
Return to Main Menu
(number of messages to be
deleted plays)
Message Date and Time
Future Delivery Review
(Play, Save, Delete)
Continuous Delete
New/Saved message queue (toggle)
Continuous Play
Return to previous menu
Set the Hour (1~12)
AM
PM
Set the Minutes (0~59)
Set the Day (1~31)
Set the Month (1~12)
Set the Year (last two digits)
Return to previous menu
(message delivery time plays)
†
Not supported by all Stratagy systems
SEND MESSAGES
Enter one of the following:
User ID plus
Directory plus name
Personal List (1~7)
System List (1~7)
Multiple Destinations
Record
Record a message, comment or reply
(Press
when finished.)
Send and Return to Main Menu
Review recording
Re-record
Append recording
Select Additional Destinations
User ID plus
Directory
Personal List (1~7)
System List (1~7)
Press
when finished
Special Delivery Options
Set Urgent status (On/Off)
Set Private status (On/Off)
Set Return Receipt request
(On/Off )
Return to previous menu
Set Future Delivery†
Cancel message and select new
destination
Cancel and Return to Main Menu
Enter notification template number
Enable/Disable notification template
(toggle)
Change notification digits
Save changes
Return to previous menu
HANG UP
MANAGE MAILBOX
Change your Greeting
Change your User Options
Manage your Lists
Select
~ for a Personal List
Review your current list
Add a User ID to the list
Delete a User ID from the list
Record a list Comment
Return to a previous menu
Return to a previous menu
Manage Guest User IDs†
Create a Guest User ID
Delete a Guest User ID
Review your Guest User IDs
Return to a previous menu
Return to a Main Menu
Select
~ for a Personal Greeting
or
for the System Greeting
Review selected greeting
Record (new) greeting
Review greeting
Not available
Re-record
System
Append to recording forgreeting
Cancel recording
Save recording
Return to a previous menu
Review current greeting
Return to a previous menu
Change your Do Not Disturb (On/Off)
Change your Call Screening (On/Off)
Change your Security Code
Select your Busy Greeting (toggle)
Record your Busy Greeting
Record your Name
Change message Notification
Review your Option Settings
Return to previous menu
6231
Figure 1
Stratagy Main Menu
Stratagy User Guide 06/02
3
Initializing Your Voicemail Box
Note:
When you log on to the Stratagy Voice Processing system for the very first time,
you hear a tutorial that walks you through the four steps below.
If you do not complete the tutorial before hanging up, Stratagy saves any
completed portion (e.g., your name recording) and restarts where you left off the
next time you log on to your mailbox. Once the Stratagy tutorial is completed
successfully, it cannot be replayed.
Please have your personal greeting written out and ready to record as well as a
new Security Code chosen (Security Codes can be between 3 – 16 digits). Please
ensure your new code cannot be easily guessed.
1. Log-on
Pick up your handset and Press ‘600’, wait for the voicemail to answer.
Enter your default Security Code (Your Extension number is the default
security code – e.g., Your Ext is 101, your default Security Code is 101)
2. Record Your Name
Record your First and Last name. This recording will be heard when callers
access the company directory.
3. Record Your Personal Greeting
Your personal greeting will play when a call is answered by your voicemail
box while you are away from your phone.
Note: When recording your greeting you may include the following statement to
allow callers to replay your greeting (especially if you have a phone number
included in your greeting.)
“To hear this greeting again, press 521”
Example: “You’ve reached John Smith, I am currently away from the office. If
your call is of an urgent nature, please call me directly at 250.123.0000. To hear
this greeting again, press 521”
4. Change the default Security Code
Enter a new Security Code, the system will likely request you to enter it
twice to ensure it is correct.
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Message Waiting
Access Voicemail Box when the Msg LED is Lit
1. Press Msg or
, then lift the handset. Your telephone will ring the extension or
voicemail device that sent the indication. The LED will flash red.
2. Follow the prompts.
3. After reviewing the message(s), hang up.
Access Voicemail Box when the Msg LED is Not Lit
1. Pick up the handset or press the Speaker key
2. Dial 600.
3. Follow the prompts.
.
Leaving a Message for a Co-worker Without Ringing Their Phone
1.
2.
3.
4.
Pick up the handset or press the Speaker key
.
Dial 600#, enter 998#.
Enter the extension number of the destination mailbox, press #.
Leave the message, press # when done recording, press # to send message.
Access Your Voicemail from another Desk
1.
2.
3.
4.
Pick up the handset or press the Speaker key
.
Dial 600 *#. (system will advise that security code is invalid)
Enter your extension number and password sequence, press #.
Follow prompts to listen to messages or perform mailbox admin changes.
Access Your Voicemail from Outside the Office
1.
2.
3.
4.
5.
Call the office telephone number.
When you hear the company greeting, press ‘*’.
Enter your extension number, press ‘#’.
Enter your password, press ‘#’.
Follow the prompts.
Page 4 of 6
Voicemail Quick Reference Guide
Message Controls - While listening to messages:
* = Back up
# = Rewind
Main Menu
1 = Play Messages
2 = Send Messages
3 = Manage Mailbox
0 = Exit User Mode
# = Hang Up
Play Messages
1 = Play Next Message
*1 = Replay Current Message
2 = Save Current Message
*2 = Play Previous Message
3 = Delete Current Message
5 = Forward Current Message
6 = Reply to Current Message
7 = Special Functions
4 = Play Message Date & Time Stamp
6 = Continuous Delete
7 = New/Saved Message Queue (toggle)
8 = Continuous Play
9 = Return to Previous Menu
9 = Return to Main Menu
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NOTES
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