Download INSTALLATION AND USER MANUAL

INSTALLATION
AND
USER MANUAL
For more information and FAQ’s on any of our products or services please
visit us online at www.globetelecom.com.au
Level 8 - 499 St Kilda Road Melbourne VIC 3004
Phone 1300 737 314
Email [email protected]
SafeDial Wireless SDW-100-3G
Table of Content
Contents
Introduction
Features of the SafeDial Wireless (SDW-100-3G)
How to Activate the SDW-100-3G
Installation and Commissioning Procedure
Connecting the Alarm Panel
Alarm Panel Programming
Choosing GPRS or PSTN Primary Reporting
Defaulting the SDW-100-3G
Input and Output
Battery Charging
Wiring Diagram - SDW-100-3G Powered by Independent Power Supply SDI-10 powered by Alarm Panel
Wiring Diagram - SDI-10 and SDW-100-3G Powered by Alarm Panel
LED Status Indicators SDW-100-3G
LED Status Indicators SDI-10
General Operation
Product Trouble Shooting
Final Commissioning Checklist
Contact ID Reporting Codes
Transmission Delay Times
Specifications SDW-100-3G
Specifications SDI-10
3
4
5
5
6
7
7
7
8
8
9
9
10
11
12
13
14
15
15
16
16
SafeDial Toolbox
Settings and PING Icons
Main Activity Screen
Main Activity Screen Smartphone
Information Page
Input / Output Page
History Page
17
18
19
20
21
22
23
Pocket Secure
Providing Pocket Secure to You End Users
Creating a User
Installing the App
Controlling Additional Alarms from One App
Using the App
SafeDial Toolbox & Pocket Secure FAQs
SafeDial Tootbox Error Messages
24
25
26
27
27
28
29
32
Warning
Liability
Notes
34
34
34
Page 2
SafeDial Wireless SDW-100-3G
.
Introduction
SafeDial Wireless Units
SafeDial Wireless (SDW-100-3G) is a MultiPath GSM/GPRS/PSTN wireless
device that can be used as a backup to a security PSTN service or as a
primary wireless device in the event that there is no PSTN service
available.
All alarm events and system alerts are delivered in Contact ID directly to
your Central Monitoring Stations PSTN receivers via your SafeDial 1345
service. There are no extra monitoring costs and no extra equipment required
at your control room and with 4 hour polling & system integrity monitoring you will always know your
alarm system‘s status
SafeDial Toolbox
Accompanying SafeDial Wireless is a handy
application called SafeDial Toolbox™, a WEB based
activation, installation and diagnostic tool for installers.
With remote access via a PC, tablet or smartphone,
Installers can quickly commission, test and interrogate
their SafeDial Wireless™ device and even read or set
the four (4) inputs and three (3) outputs provided on
the unit – no guess work, leave the site knowing the
installation is complete and fully functional.
This handbook details the operation, connection and functionality of both the SafeDial Wireless device
and the SafeDial Toolbox application.
Pocket Secure
Pocket Secure (iPhone & Android) is able to remotely
arm & disarm any alarm system. Pocket Secure is a
smartphone app which connects to the SafeDial
Wireless servers via the internet. Once a connection is
established, the last 100 events are scanned and the
state of the alarm is determined and presented to the
user.
.
To toggle the state of the alarm, the app presents an interface to pulse output 1 on the SafeDial Wireless
unit in the field. This then forces the app to wait until the next open/close event is sent and updates the
app with the new state.
Page 3
SafeDial Wireless SDW-100-3G
Features of SafeDial Wireless (SDW-100-3G)
Features of Globes SafeDial Wireless device include: MultiPath GSM/GPRS and PSTN - Telstra SIM enabled
 PSTN line failure detection – seamless changeover to GSM/GPRS
 Four (4) hour integrity polling – Providing an Always ON health check at a very low cost
 Simplicity – simple installation with supplied antennae, power supply and software tools
 Low purchase price with fixed monthly cost. - No additional call charges.
 No GPRS receiver equipment required at the CMS. No extra monitoring fees as all events are
reported to standard PSTN receivers - even a poll fail message
 All alarm events and health check exceptions are transmitted in Contact ID
 Continuous online health checks and reporting of alarm panel (including watchdog reset timer),
phone line and dialler interface leads.
 PSTN typically used a primary path, therefore rebates are maintained. Client provided with the
highest level of security.
 SafeDial 1345 enabled providing total portability should you ever change CMSs
 Remote interrogation (DC power, signal strength, battery status), testing and commissioning
of all devices via a PC, iPad or smartphone using the web based SafeDial Toolbox App.
 Provides four (4) Inputs
o Plus dedicated box Tamper
 Provides three (3) Outputs
 13.8V battery charging circuit
 LED status indicators for easy onsite diagnostics.
 Future Proof with seamless firmware upgrades
 All communication acknowledged and sent using AES128 encryption.
 Compliant to AS/NZS2201.5:2008 Class 2, AS/NZS CISPR22, AS/NZS60950, AS/ACIFS002
 Australian designed and supported product.
Page 4
SafeDial Wireless SDW-100-3G
How to Activate the SDW-100-3G
 You must be a registered user of SafeDial Toolbox.
Globe administration will register you as a user at the time of your
first hardware purchase.
 Your customer account number supplied by your Control Monitoring Station is required for
activation.
 Before powering up, the unit must be activated via the web using the SafeDial Toolbox App
on your Smartphone, PC or tablet. Go to www.Safedialtoolbox.com.au to activate your unit.
 NOTE: Refer to the SafeDial Toolbox Quick Start Guide or instructions in this manual.
Installation and Commissioning Procedure
 Place the SDW-100-3G unit in the exact
position where you intend to install it.
 Screw antenna onto SMA connector.
 Connect 14.5V DC power or a battery to
power up.
 The ‘HEART BEAT’ LED will blink.
 The signal strength of the GSM signal will
be displayed as either High, Medium or Low.
 The SDW-100-3G unit can take up to three (3) minutes to register with the network.
The ‘On-line’ LED will come on steady indicating connectivity with the network.
 The connection between the SDW-100-3G and SDI-10 is polled and monitored. To comply with
AS2201.5-2008, the SDI-10 MUST be installed within the alarm panel.
 Connect the SDI-10 contact ID interface. Make sure you check and set the “primary service” jumper
selection to your preferred setting. I.e. PSTN as primary (link jumper removed) or GPRS/GSM as
primary (link jumper fitted).
NOTE: GPRS/GSM communications MUST be established in the first instance, prior to making
PSTN the primary communications path.
 Program the alarm panel.
 Generate an event from the alarm panel.
 Check the operation and functionality of all parameters.
Refer to Final Commissioning Checklist and SafeDial Toolbox functionality both detailed later in this
document – refer Table of Contents.
 Never leave site without achieving a steady ‘On-line’ LED.

Page 5
SafeDial Wireless SDW-100-3G
Connecting the Alarm Panel
 Always use the original telephone lead
supplied with the alarm panel. A four wire
connection is required between the alarm
panel and the SDI-10 module. Ring & Tip as
input and R1 & T1 as the return line.
 Always connect the telephone communicator
in Mode 3.
 A three wire connection is required between the alarm panel and the SDI-10 module as shown
below. The wire connected to the “clock or data” signal of the alarm panel is used as a watchdog
feature to ensure the panel is still alive.
This feature should not be used with Tecom and Concept Panels.
 A four wire connection is required between
the SDI-10 and the SDW-100-3G. The data
on this connection is encrypted and
supervised.
Page 6
SafeDial Wireless SDW-100-3G
Alarm Panel Programming
 The alarm panel must be programmed for tone dialling.
 The alarm panel must be programmed with the 1345 number your company provided on the
SafeDial Wireless registration form.
 The alarm panel must report in Contact ID format.
 Panel must be programmed with a Hard ID.
Choosing GSM/GPRS or PSTN Primary Reporting
 The unit comes pre-programmed as PSTN primary and GSM/GPRS back up.
 To set GSM/GPRS as the primary path and PSTN
as the back- up the “primary service” jumper must be
inserted into the SDI-10.
 To set PSTN as the primary path and GSM/GPRS
as the back-up, the jumper must be removed from
the SDI-10.
 If PSTN is used as the primary path, you must test the following:
o Trigger the ‘tamper’ input on the SDW-100-3G unit. Verify with the monitoring centre that
a tamper was received with the correct Customer ID account number.
NOTE: GPRS/GSM communications MUST be established in the first instance, prior to making
PSTN the primary communications path.
Defaulting the SDW-100-3G
 Apply Battery or DC power for less than two (2) seconds remove power and then apply power
again.
 LEDS will all flash together for four (4) seconds to confirm successful default.
Page 7
SafeDial Wireless SDW-100-3G
Input and Output
Three (3) outputs:
 The Output are open collector 12V 50mA switching negative, for heavier loads a relay must be
used.
 The outputs can be Opened, Closed or Pulsed remotely using The SafeDial Toolbox App.
(www.Safedialtoolbox.com.au)
 Ensure there is a common negative between the SDW-100-3G and the device being switched.
 Output 1 is typically used for arming / disarming the alarm panel via Pocket Secure. Refer to
Pocket Secure for wiring instructions – refer Table of Contents
Four (4) Inputs:
 Tamper input does not require an EOL resistor.
 All other inputs must be terminated with a 10K resistor.
 The EOL resistor must be placed inside or as close to the sensor as possible.
Battery Charging
 A dedicated 14.5V power supply is required if the battery is fitted. This is supplied as standard
with the unit.
 Do not fit a battery if unit is powered by the Alarm Panel.
Page 8
SafeDial Wireless SDW-100-3G
SDW-100-3G Powered by Independent Power supply
SDI-10 Powered by Alarm Panel
RECOMMENDED WIRING
SDI-10 and SDW-100-3G Powered by Alarm Panel
Page 9
SafeDial Wireless SDW-100-3G
LED Status Indicators SDW-100-3G
Normal Operation
Power
Steady On
GSM
Blinking
on data
transmission
SIM
Off
Battery
Off
Signal
M or H
Strength
Steady On
(L, M & H)
Serial
Blinking
On-line
Steady On
Heart Beat
Blinking
LED
STATUS
DESCRIPTION
POWER
Steady On
Indicates battery or 12 Volt
GSM
Steady On
Not activated or network is not available
Flash twice
Indicates connectivity with the GSM network.
(Flashes twice every six (6) seconds – approximately)
Searching for GPRS network
SIM B
BATTERY
(B-LOW)
SIGNAL
STRENGTH
Blinking
continuously
Flashing once
Not used
Steady On
Connected to GSM Network
Indicates low battery voltage or no battery connected
L (low)
Steady On indicates Low signal strength
M (medium)
Steady On indicates Medium signal strength
SERIAL
H (high)
Blinking
Steady On indicates High signal strength
Indicates connectivity between the SDW-100-3G and the SDI-10
ONLINE
Steady On
Correct normal operation
Off
No connection to network
Blinking
When the CPU has completed a power up test and is working
properly
HEART
BEAT
Page 10
SafeDial Wireless SDW-100-3G
LED Status Indicators SDI-10
Normal Operations
Heart Beat
Blinking
Link
Blinking
PSTN
Off
Panel
Blinking when
Alarm dials
Off Hook
Off
Panel Comms
Steady On
GPRS
Steady On
LED
STATUS
DESCRIPTION
HEART
BEAT
LINK
Blinking
When the CPU has completed a power up test and is working
properly
Indicates connectivity between the SDW-100-3G and the SDI-10
Blinking
Off
PSTN
Steady On
PANEL 1
Off
Steady On
OFF HOOK
Blinking
Steady On
Indicates a fault with wiring between SDW-100-3G and SDI-10.
Check blue and white wire. A Serial Interface Fail message (ID
353) will be sent to the CMS.
Indicates that there is no line voltage on the incoming telephone
(from the exchange).
Indicates PSTN line voltage is present.
Indicates a fault condition, being NO connectivity between the
SDI-10 and the Alarm Panel Dialler. A dialler interface lead fault
message (ID 352) will be sent to the CMS.
Normal Condition. Blinks when the Alarm Panel dials.
Indicates that the alarm panel dialler has grabbed the line.
Off
Alarm panel is not attempting to grab the line
Steady On
Indicates that the alarm panel sent a valid Contact ID message
Pulses
When panel dials or sends a message.
Off
Panel has not sent a valid contact ID message.
Steady On
Indicates connectivity to the SDW-100-3G.
Off
The SDW-100-3G is off line
PANEL
COMMS
GPRS
Page 11
SafeDial Wireless SDW-100-3G
General Operation
Background Polling
 The SDW-100-3G send a health check poll back via GPRS every 20 minutes. The poll times in
the server is reset after every received poll. If no poll is received for a consecutive 4 hours, a “Poll
Fail” message (Contact ID event message E356 39 970) is sent to the CMS.
Alarm Panel Configuration
 It is standard practice to turn line monitoring off when using GPRS/GSM units. In some panels,
line voltage monitoring is set with very tight tolerances resulting in the voltage threshold not being
met occasionally when the GPRS/GSM units momentary drop the PSTN line to scan channels
and change cells. If line monitoring is not disabled, the panel will randomly report “Telco Line
Faults” or “Telco 1 Faults”.
Communications Failure
 GPRS/GSM Primary and NO PSTN Backup
In the event of a SafeDial Wireless product being off line, such as the SDW-100-3G not having
GPRS connectivity (as indicated by the GPRS LEN being off), the SDI-10 will not generate a
voltage or dial tone to the panel. This is a safeguard to make sure the panel does not dial the
SDW-100-3G when it is unable to send the message. Such an event will be detected by the alarm
panel and a fault condition will be displayed on the panel.
 GPRS/GSM Primary and PSTN Backup
In this scenario, if GPRS/GSM connectivity failed, the alarm messages will be communicated back
to the CMS via the PSTN network.
Page 12
SafeDial Wireless SDW-100-3G
Product Trouble Shooting
Serial LED not flashing


Indicates problem with serial connection from the SDW-100-3G to the SDI-10.
Check BOTH jumpers are fitted on pins 13&14 and pins 15&16 of (JP2) in SDW-100-3G,
for operation with SDI-10.
Check SDW-100-3G and SDI-10 comms wires - blue wire to ‘A’, white wire to ‘B’
Battery LED steady on


Indicates a low voltage on the battery.
Check battery voltage and replace if necessary.
On-line LED Off



Check unit has been activated.
Check the signal strength LED.
Check GSM LED status for network availability.
Signal Strength LED Low



Reposition unit and power up again to recheck.
Install High Gain Antenna
NOTE: The SDW-100-3G unit may not operate reliably with a low signal
Signal Strength LED’s all off.



Check antenna and antenna connection.
No network coverage in area.
Reposition unit and power up again.
NOTE: The SDW-100-3G unit may not operate reliably with a low signal

Page 13
SafeDial Wireless SDW-100-3G
Final Commissioning Check List
PASS
()
ITEM
NOTES
‘Heart Beat’ LED Blinking
‘On-line’ LED Steady On
Never leave site without achieving a steady ‘On-line’ LED
Signal Strength LED is M (medium) or H (high)
Battery Low ‘B-low’ LED is Off
‘Power’ LED is steady On
Tamper switch installed and connected
Line Monitoring disabled
Test SDW-100-3G alarm panel communication via
GPRS/GSM
(GPRS/GSM communications MUST be established prior to PSTN
communications)
Disconnect PSTN
Generate an event from the alarm panel.
Verify with the Control Monitoring Room that you have the
correct Customer ID account and the event is received via
GPRS/GSM.
NOTE: This will appear at the PSTN receivers and be exactly
the same as a PSTN communications alarm.
Test alarm panel communication via PSTN
Generate an event from the alarm panel.
Verify with the Control Monitoring Room that you have the
correct Customer ID account and the event is received via
PSTN.
ENSURE THE FOLLOWING
‘CONTACT ID REPORTING CODES LIST’
IS SENT TO YOUR CMS TOGETHER WITH YOUR ZONE LISTING
Page 14
SafeDial Wireless SDW-100-3G
GENERAL ALARMS
SYSTEM TROUBLES
CATEGORY
ZONE
EVENT
ID
PARTITION
300
39
956
Panel Faulty - No activity detected from alarm panel indicating
possible problem with panel.
302
39
951
Battery Low – Battery voltage is low or absent.
313
39
953/954
337
39
950
DC Loss – 13.8V DC voltage low or absent.
338
39
951
Battery Fail – Battery voltage is low or absent.
350
39
953
Fail To Communicate – SDI-10 experienced trouble sending
signals do not expect restore.
351
39
954/956
Phone Line Fail (No voltage).
352
39
955/956
Dialer Interface Lead Fail – Issue with dialer lead between SDI-10
unit and the alarm panel (4 Wire).
353
39
956
Serial Interface Fail – Issue with SDI-10 unit serial connection to
SDW-100-3G
356
39
970
SDW-100-3G outstation is offline.
137
39
983
Tamper – SDI-10 box tamper.
140
39
981
Auxiliary 1 – Auxiliary input on SDW-100-3G unit.
140
39
982
Auxiliary 2 – Auxiliary input on SDW-100-3G unit.
140
39
983
Auxiliary 3 – Auxiliary input on SDW-100-3G unit.
140
39
984
Auxiliary 4 – Auxiliary input on SDW-100-3G unit.
(Unique)
DESCRIPTION
Engineering Reset (changed encryption key to prevent duplication
of a unit) – No action required.
Transmission Delay Times
List
 Tamper input status message are transmitted immediately.
 Message originating from the panel are forwarded immediately.
 Alarm panel interface fail sent if not restored within 90 seconds.
Page 15
SafeDial Wireless SDW-100-3G
Specifications SDW-100-3G
Size:
List
142 x 100 mm
Weight:
0.25 Kg
Antenna:
Dual Band 2G
3G & NEXT G Modem:
Siemens
Power:
14.5V DC Plug pack must have approval
Power Consumption:
Standby: 0.05A
Transmitting: 0.60 A
Power Reporting:
Powered from 14.5V plug pack (supplied).
DC-Loss
reported <11.8V
DC-OK
reported >12.8V
Battery Low
Fail
DCV<11.6v Report delay 10 minute
Restore
DCV>12.5v Immediate
Powered From Alarm Panel
DC-Loss
reported <10V
DC-OK
reported >11V
Backup Battery:
12V/1.2AH sealed lead acid battery (Powers unit for about 30 hours)
Auxiliary Input:
TT, tamper input, (24Hr Zones)
State change detected every second
Serial Interface:
Consult the relevant serial interface specifications
Specifications SDI-10
Size:
70 x 50 x 20 mm
Power:
Power Consumption:
Dialler Interface:
14.4V DC
Standby: 0.23A
Accepts Contact ID (Ademco-685)
Telephone Lead:
Fail
Restore
Interface Lead (Dialler):
Fail
Restore
DCV< 4V for more than 18seconds
DCV > 5V for more than 8 seconds
DCV< 4V for more than 18seconds
DCV > 5V for more than 8 seconds
Response Dialler Interface: < 10 sec typical (seizing line to receiving ACK)
< 50 sec absolute maximum
Serial Interface:
< 2 sec typical (dispatch to receiving ACK)
< 50 sec absolute maximum
Page 16
SafeDial Wireless SDW-100-3G
SafeDial Toolbox Introduction
SafeDial Toolbox is a secure web based platform designed for use by Bureaus and Installers.
All users can interrogate their SafeDial Wireless outstations remotely for installation, commissioning,
diagnostic and control purposes.
SafeDial Toolbox has been optimised to run on any touch screen phone, PC, tablet or iPad.
To access SafeDial Toolbox, simply go to www.safedialtoolbox.com.au
You will be prompted to enter your issued email address and password.
NOTE: If you enter the wrong password three times SafeDial will send your paasword to your registered email.
Page 17
SafeDial Wireless SDW-100-3G
Settings and PING Icons
Once you have signed in, you will be greeted with the following screen.
The TABS shown above and their functionality are as follows:SETTINGS ICON
Clicking on the settings ICON opens the following screen which allows you
to change your password.
NOTE: If you enter the
wrong password
three times
SafeDial will send
your password to
your registered
email.
Page 18
SafeDial Wireless SDW-100-3G
Main Activity Screen
PING ICON
Clicking on the “Ping” ICON brings you back to the main screen
(Top Left Hand Side)
ACCOUNT
The “Account” field is where the user enters his unique Account Number
provided by the Control Monitoring Station. This is a unique four (4) digit
number.
SERIAL
The “Serial” field is where the user enters the unique Serial Number of
their SafeDial Wireless unit. The serial number can be found on the inside
of the SafeDial Wireless product clearly identified on the printed label. This
is a five (5) digit number starting with the digit “3”.
REQUIREMENTS
The “requirements” TAB is the home page where all status data
will be displayed. Once you have entered the Account and Serial numbers and then select
,
information will be displayed on this page. The left hand side of the screen displays the products current
status while the right hand side of the screen displays the last 50 Contact ID messages.
Page 19
SafeDial Wireless SDW-100-3G
Main Activity Screen - Smartphone
NOTE: On a Smartphone (where the screen size is somewhat smaller), you need to swipe “left” to view the
Contact ID messages.
SWIPE SCREEN
TO LEFT
Page 20
SafeDial Wireless SDW-100-3G
Information Page
INFORMATION
TAB
The “information” TAB is the page where all product
information such as hardware and software revisions are displayed
Page 21
SafeDial Wireless SDW-100-3G
Input / Output Page
INPUT / OUTUT
TAB
The “Input / Output” page displays status information of all
inputs and outputs available of the product.
The outputs can be opened, closed and pulsed.
The inputs report, OK or violated.
Additional functionality available from the Input/Output page incudes: PSTN TIMER
In a situation where GSM/GPRS is used as the primary, this timer allows
you to swap over to PSTN so you can dial up and remotely program the
alarm panel. By selecting the “START” button, the communications path
will be switched to PSTN for a period of 45 minutes. If you wish to switch
back prior to the 45 minutes expiring, simply select the “STOP” button.
 DEFAULT UNIT
By selecting the “DEFAULT UNIT” button, the SDW-100 will be reset and loaded with its default settings.
Page 22
SafeDial Wireless SDW-100-3G
History Page
HISTORY TAB
The “HISTORY” page displays all previous activities/events and displays
them with a time and date stamp. E.g. Inputs, Outputs, etc.
All events are displayed but each event type can be turned on and off by
selecting or deselecting the event on the right hand side (tick box). The
events displayed are: Assign – Details of which CMS the product has been assigned
too
 Notes – Notes such as Customer Details can be entered in the
text box above for future reference. This will be invaluable
information, particular if you install numerous units
 Reset – Records time and date of any unit RESET
 Toggle-Toggle relates to the activity of all Input and Output
events.
 PSTN – PSTN displays any PSTN changeover activity
Page 23
SafeDial Wireless SDW-100-3G
Pocket Secure Introduction
Pocket Secure is a smartphone app which connects to the SafeDial Wireless servers via the internet.
Once a connection is established, the last 100 events are scanned and the state of the alarm is
determined and presented to the user.
To toggle the state of the alarm, the app presents an interface to pulse output 1 on the SafeDial Wireless
unit in the field. This then forces the app to wait until the next open/close event is sent and updates the
app with the new state
Page 24
SafeDial Wireless SDW-100-3G
Providing Pocket Secure to Your End Users
Wiring to the panel
1. Program a zone on the alarm panel to be a ‘key switch’ zone. In the case of the diagram, zone 4 has
been chosen.
2. Pocket secure pulses output 1 on the SDW unit, so wire output 1 to the previously programmed zone.
Output 1 is normally open switching to negative.
3. Make sure there is a common negative between the Alarm panel and the SDW unit.
Page 25
SafeDial Wireless SDW-100-3G
Creating a User
1. Login to SafeDial Toolbox– using your existing Login
2. Enter the Serial number of the unit you wish to access
and Ping the unit. Then click on “Users”.
3. Enter the details of the user you wish to set up for
access to Arm & Disarm the alarm.
Note:
The email address you use cannot be the same as an
email address already in use as a login to SafeDial
Toolbox.
Enter a password and re-enter to confirm.
Select “End User” from the Drop Down box. A entry
table will appear.
Select:Serial No./ Name - Any Area / Output 1
Then Click – Update User.
PLEASE NOTE:

Only a Bureau Administrator (the user that signed up) is able to create/manage Pocket Secure users.

Be sure that all information is correct, incorrect data can cause malfunction.

Remember that a password must be 8 or more characters long with one digit and one uppercase
character.
Page 26
SafeDial Wireless SDW-100-3G
Installing the App
iPhone
Android
Open App Store.
Search for "Pocket Secure", and
then press
ar Install
Open Play Store.
Search for "Pocket Secure", and
then press Install
Open Settings. Select Pocket
Secure then enter the email and
password of the user you created
in step 2.
Open Pocket Secure from your
home screen. Then enter the
email and password of the user
you created in step 2.
Open Pocket Secure from your
home screen.
Controlling Additional Alarms from the One App
You can set up access to another Device, perhaps your Holiday house or Office.
To do this, follow these steps.
1. Go back and login to SafeDial Toolbox.
Choose users.
2. Find the User you created before and
click on edit
The following screen will appear, with all the information populated.
3. Select and click- “Add Device”.
4. A new table will appear. Insert Serial
number of the new Device. Name it.
(In this case “Office”)
5.Click on “Update User”
Page 27
SafeDial Wireless SDW-100-3G
Using the App
When you login to the App as this user, you will have a choice from a dropdown menu at the top of
the App. In this example I have a choice of “Home” or “Office”
Once logged into the App, you will now have a choice of Home or Office and
the App will display the state the Alarm is in.
Green Lock indicates Alarm is “Off” and can be “Armed” by clicking on the
red Arm button.
The App will then display this grey lock with a spinning key hole,
indicating that the System is being configured.
The App then shows the alarm has been Armed and the lock is
in Red, with the Disarm button in Green.
Then if you choose Home from the drop down
menu. It will show the alarm at “Home” is in a
“Disarmed” state.
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SafeDial Wireless SDW-100-3G
SafeDial Toolbox & Pocket Secure FAQs
Q. Can you remotely reconfigure Interface ports – PSTN & Panel?
A. No this is a physical connection and can only be disabled by physical disconnection
Q. Can you change a customer account code?
A. The customer cannot change the CMS Account Code; it must be done by Globe as an Administrator.
The customer needs to email us with: The unit serial number
 The new account number
 The Notes (Customer, location or address, etc.) they want us to put into the registration for that
unit so they will know who it belongs to in the future when they have may SDW units.
Once we have this, we (as Administrators) can simply go into the ACTIVATE screen, enter the above
details and ACTIVATE the unit again.
It will come up with a prompt telling you it is already activated, simply hit the ACTIVATE button selection
it gives you.
It used to be that the unit must be powered up but Rod has fixed this so this is no longer the case.
NOTES: If you are doing it live, tell the customer to repower the unit for the change to take effect.
 It may take a little time (5minutes) or so for the server to register the change and the unit to be
fully operational again.
Q. Where do I find the notes I have written for each customer
A. The notes are visible in the Notes section TAB. The notes are written with the quotation marks
“NOTES”. Notes written by an Administrator are not seen by the customer.
Q. How do I cancel a Customer?
A. Report the deactivation to Globe and we will deactivate it for you. NB: This must be done in writing
via email.
Q. What does the RED text in SafeDial Toolbox mean?
A. RED text in SafeDial Toolbox means that the unit has not been activated.
Q. What does it mean when the customer receives a message in SafeDial Toolbox stating
“…..will be sent to your mobile” when the customer tries to ACTIVATE his unit?
A. This means that the registration process was not completed correctly. Please check that the
registration was done correctly and then REACTIVATE the unit in SafeDial Toolbox as an Administrator
to see if this fixed the problem.

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SafeDial Wireless SDW-100-3G
Q. What do I check if SafeDial Toolbox reports there is NO INTERFACE even though I have
connected it?
A. The things to check are as follows: Firstly check that the following 3 wires are connected correctly between the SDW-100 and the
SDI-10
o A is connected A
o B is connected to B
o Ground is connected to Ground
NOTE: The 13.8V lead on this 4 way connector is typically not used as the SDI-10 gets its
power from the alarm panel.
 You can also check connection integrity between these connections using a multimeter:o Between A and Ground should be approximately 12V
o Between B and Ground should be approximately 3V
 Next, ensure the two connector jumpers are fitted on the main SDW-100 unit. These are used to
short PIN 13 to PIN 14 and PIN 15 to PIN 16.
Q. How many records are stored in SafeDial Toolbox under the ACTIVATE window?
A. You can scroll down through the records in the ACTIVATE screen which stores the last 100 events.
The oldest records are dropped off this summary. It is recommended that the customer creates his own
database as a permanent record.
Q. How many records are stored in SafeDial Toolbox under the HISTORY window?
A. You can scroll down through the records in the HISTORY screen which stores the last 1000 events.
The oldest records are dropped off this summary. It is recommended that the customer creates his own
database as a permanent record.
Q. Why does Power Supply, Battery, and Dialler Interface show FAILED in SafeDial Toolbox
when they are first powered up?
A. It is normal for a SDW unit to indicate a FAILED condition for Power Supply, Battery and Dialler
Interface when first powered up as this information is NOT available until the unit is ONLINE and fully
operational.
Q. Under what conditions can a unit be ported from one bureau to another?
A. Globe requires a Porting Authority form to be signed before a unit can be ported from one Bureau to
another. This is to protect the Bureau who sold the unit.
The exception to this is when a customer has cancelled a service on the incumbent Bureau, in which
case, in can be ported upon proof of cancelation.
Q. What does Engineering Reset mean?
A. An Engineering Reset is reported whenever a unit is powered off and on again. When an
Engineering Reset occurs, the device is given its encryption code by the server.
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SafeDial Wireless SDW-100-3G
Q. Why are the Contact ID messages in SafeDial Toolbox shaded Green?
A. Contact ID messages shaded in green indicate that messages are being processed but not yet
completed / delivered.
Q. Why can’t I re-activate a SafeDial Wireless unit to another 1345 number (Control Room)?
A. This is a security feature built into the product to ensure that another Bureau cannot reprogram your
unit without your / our consent. Should you ever need to re-activate a unit onto another 1345 number,
please call Globe and we can do this for you as an Administrator.
Q. How do I know if the messages are being generated by the Alarm Panel or the SafeDial
Wireless unit?
A. As per the example below, the message being generated comes from Zone: 066. Messages being
generated by the SafeDial Wireless unit will be coming from Zone: 9xx.
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SafeDial Wireless SDW-100-3G
SafeDial Toolbox & Pocket Secure FAQs
GSM Phone Line Fail - This means that there has been a PSTN line failure.
No activity on Panel Keypad - This means that there has been a communications failure with the Alarm
Panel. In most instances, it is because the Alarm Panel has stopped or changed the clock pulse while it
goes off to do another process. The solution is to ground or cut off the grey wire that connects between
the SDI-10 and the Alarm Panel.

GSM Serial Interface Fail - This relates to a communications error between the SDW-100-3G and the SDI10. It is typically due to one of the following:
 Incorrect wiring between the devices
 Intermittent connections between the devices
 Missing our faulty jumper links between located on the SDW-100-3G. These are located on JP2
and short PIN 13 to PIN 14 and PIN 15 to PIN 16.
GSM Dialler Lead Fail - This message can be reported for a couple of reasons.
 It can occur when the PSTN line is held up by the Alarm Panel for a longer than expected period of
time, or
 This is typically reported if the cabling between the Alarm Panel and the SDI-10 is incorrect. Refer
to previous question for reasons.
Where the DIALLER INTERFACE reports “OK” but this “GSM Dialler Lead Fail” continues to report, it is
likely to be a configuration problem with the panel, many of which have minor idiosyncrasies.
Typical problems include:- Vista 10 and 20’s
Level issue with SDI-10, fixed in newer versions of SDI-10’s
- TCOM V10
Level issue with SDI-10, fixed in newer versions of SDI-10’s
- Bosch 16 and 880’s Half dials and stops due to phone number being put in as a “0” rather than a “10”.
“0” is identified as a stop command.
Configured for Pulse dialling not Tone dialling
- DL250 and DL300
Must put a 15 in front of the number to Tone dial (if not, it will Pulse Dial)
- DSC15
Need to activate Dumb Dial
A good way of checking if the SafeDial Wireless interface is working correctly is to: Plug in the SDI-10 4 pin Panel Dialler to Alarm Panel interface lead supplied
 Remove the cover from the Telephone Socket end of the lead
 Short out Pins 1&2 and separately short out Pins 5&6

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SafeDial Wireless SDW-100-3G
Shorting Pins
Interface Lead Supplied
(Pin 1 to Pin2 & Pin 5 to Pin 6)
If the DIALLER INTERFACE in SafeDial Toolbox reports OK, then the problem will typically be in the
wiring or the Alarm Panel.
It is highly recommended to use the leads supplied with the equipment and then simply connect them
together. That is, use the SafeDial Wireless Interface lead supplied and the Alarm Panel Interface lead
supplied.
Dialler Interface Failed – This typically means that the cabling between the SDI-10 and Alarm Panel is
incorrect. Typically on a 6 pin mode plug that comes with the alarm, Pins 2 and 6 are the incoming
signals from the Alarm Panel and Pins 1 and 5 are the return signals to the Alarm Panel.
Testing with a multimeter will typically indicate a voltage of approximately 30V on the input lines and
approximately 30V on the output lines (when the alarm panel is in steady state – not transmitting).
The corresponding pins on the SDI-10 Panel socket are Input (Pins 2 & 3 – Ring & Tip) and Return
(Pins 1 & 4 – R1 & T1)
Another test would be to plug a “but set” handset into the SDI-10 panel socket and dial any 8 digit
number. This should return a “daDit” response.
NOTE: Even though the FAILED indication is present, if the incoming signals from the Alarm Panel are
wired correctly, messages will be sent back to the Control Room and therefore appear that all is OK.
This however is NOT the case as alarms will continuously be sent back to the control room.
GSM Fail to Communicate – This is typically reported when the SafeDial Wireless unit tries to send an
event and it did not get through. This can be due to various reasons such as a busy cell, a failed call
attempt, etc. which does occur occasionally in the real world.
In this instance, the alarm panel will not receive a Kiss Off and will then resend the event. While we
keep track of these failed attempts in our server, thus knowing we had a “Failed to Communicate”
event, we do not resend the message as otherwise we could end up with multiple retries of the same
message. You will see that we report this “Failed to Communicate” event at exactly the same time as
the resent message.
Phone Interface Failed – This means that there is no PSTN connected to the SDI-10.
Telco Line Fail or “Telco 1 Fail - It is standard practice to turn line monitoring off when using
GPRS/GSM units because GPRS/GSM units will momentary drop the PSTN line as they scan channels
and change cells. In some panels, line voltage monitoring is set with very tight tolerances resulting in
the voltage threshold not being met occasionally. Therefore, it is important that you disable PSTN line
monitoring in the alarm panel which will inhibit this. If line monitoring is not disabled, the panel will
randomly report “Telco Line Faults” or “Telco 1 Faults”.
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SafeDial Wireless SDW-100-3G
Warning
 INSTALLATION MUST BE CARRIED OUT BY SERVICE PERSONNEL ONLY
 CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES CORRECTLY.
 For correct operation the unit must be powered with an approved power supply and a 12V/1.3AH
sealed lead acid battery.
 The unit must only be operated with the supplied antenna. Install the SDW-100 in a location that
no person[s] is closer than 200 mm to the antenna at all times.
 Australian Standard AS2201 requires regular service by qualified and licensed technicians and
regular testing.
 The unit must be installed in accordance with this manual and AS2201.1 for proper operation.

Liability
While every effort has been taken to ensure the accuracy of this document, Globe Telecom assumes no
responsibility or liability for any errors or omissions. Globe Telecom reserves the right to make changes
to this manual due to ongoing development.
Notes
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