Download Dell PowerVault DL2000 User's Manual
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Book.book Page 1 Monday, September 14, 2009 12:57 PM Dell™ PowerVault™ DL2000 Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Book.book Page 2 Monday, September 14, 2009 12:57 PM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2008 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, PowerEdge, and PowerVault are trademarks of Dell Inc.; Intel and Xeon are registered trademarks of Intel Corporation in the U.S. and other countries; Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model EMS01 September 2009 Rev. A01 Book.book Page 3 Monday, September 14, 2009 12:57 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . 11 . . . . . . 12 . . . . . . . . . . 13 . . . . . . . . . . . . 15 . . . . . . . . . . 17 . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . 20 Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Hard-Drive Indicator Codes Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes NIC Indicator Codes LCD Status Messages Solving Problems Described by LCD Status Messages . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . 32 . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . 44 Removing LCD Status Messages System Messages Warning Messages Diagnostics Messages Alert Messages 2 Using the System Setup Program Entering the System Setup Program . . . . . . 45 . . . . . . . . . . 45 Contents 3 Book.book Page 4 Monday, September 14, 2009 12:57 PM . . . . . . . . . . 45 . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . 49 . . . . . . . . . . . . . . 50 Responding to Error Messages Using the System Setup Program System Setup Options Main Screen Memory Information Screen CPU Information Screen Integrated Devices Screen . . . . . . . . . . . . . 51 . . . . . . . . . . . 53 Serial Communication Screen . . . . . . . . . . . . . . 53 . . . . . . . . . . . . . . . . . . . . . 56 System Security Screen Exit Screen . . . . . . . . . 56 . . . . . . . . . . . . 56 . . . . . . . . . . . . . 59 . . . . . . . . . . . . 60 . . . 61 . . . . . . . . . 61 . . . . . . . . . . . . 61 System and Setup Password Features Using the System Password Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller Configuration Entering the BMC Setup Module . BMC Setup Module Options 3 Installing System Components . . . . . . . . 63 . . . . . . . . . . . . . . . . . . 63 . . . . . . . . . . . . . . . . . . . . 64 . . . . . . . . . . . . . . . . . . . . . . . . 65 Removing the Front Bezel . . . . . . . . . . . . . 65 Replacing the Front Bezel . . . . . . . . . . . . . 66 . . . . . . . . . . . . 66 . . . . . . . . . . . . . . . . 67 . . . . . . . . . . . . . . . . . 67 Recommended Tools Inside the System Front Bezel Opening and Closing the System Opening the System Closing the System 4 Contents Book.book Page 5 Monday, September 14, 2009 12:57 PM Hard Drives . . . . . . . . . . . . . . . . . . . . . . . Before You Begin . 68 . . . . . . . . . . . . . . . . . 69 Removing a Drive Blank . . . . . . . . . . . . . . 69 Installing a Drive Blank . . . . . . . . . . . . . . 70 . . . . . . . . . 70 . . . . . . . . . . 70 . . . . . . . . . . . . . 72 Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier . . . . . . . . . . . . . . . . . Installing a SATA Hard Drive Into a SATA Drive Carrier . . . . . . . . . . . . . . . . . . . . Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier . . . . 72 72 . . . 73 . . . . . . . . . . . . . . . . . . . . . 76 Removing a Power Supply . . . . . . . . . . . . . 76 Replacing a Power Supply . . . . . . . . . . . . . 77 Power Supplies . . . . . . . . 78 . . . . . . . . . 78 . . . . . . . . . . . . . . . . . . . . . . . 78 Removing a System Fan . . . . . . . . . . . . . . 78 Replacing a Cooling Fan . . . . . . . . . . . . . . 79 Removing the Power Supply Blank Installing the Power Supply Blank System Fans . . . . . . . . . . . . . . . . . . . . . 80 Removing the Cooling Shroud . . . . . . . . . . . 80 Installing the Cooling Shroud . . . . . . . . . . . 81 . . . . . . . . . . . . . . . . . . . . . . 81 Removing the Fan Bracket . . . . . . . . . . . . . 81 Replacing the Fan Bracket . . . . . . . . . . . . . 82 . . . . . . . . . . . . . . . . . . . . . . 83 Removing the Cable Retention Bracket . . . . . . 83 Installing the Cable Retention Bracket . . . . . . 84 Cooling Shroud Fan Brackets Cable Routing Contents 5 Book.book Page 6 Monday, September 14, 2009 12:57 PM . . . . . . . . . . . . . SAS Controller Daughter Card Installing a SAS Controller Daughter Card . . . . . 85 . . . . . . . . . . . 87 . . . . 87 . . . . . . . . . . . . . . 87 . . . . . . . . . . . . . . . . . . . . . 88 SAS Controller Daughter Card Cabling Guidelines . . . . . . Removing a SAS Controller Daughter Card Configuring the Boot Device Expansion Cards . . . . . . 88 . . . . . . . . . . . . 88 . . . . . . . . . . . 90 . . . . . . . . . . . . . . . . . . 91 Removing the Expansion-Card Cage . . . . . . . . 91 Replacing the Expansion-Card Cage . . . . . . . . 93 . . . . . . . . . . . . . . . . . 93 Installing the DRAC Card and Cables . . . . . . . 93 Removing the DRAC Card and Cables . . . . . . . 95 . . . . . . . . . . . . . . . . . 96 . . . . . . . . . . . . 96 Expansion Card Installation Guidelines Installing an Expansion Card Removing an Expansion Card Expansion-Card Cage DRAC Card and Cables Optical Drive and Cable Removing the Optical Drive . . . . . . . . . . . . . 97 Removing the Optical Drive Cable . . . . . . . . . 99 Installing the Optical Drive Cable . . . . . . . . . 99 . . . . . . . . . . . . . . . . . . . . . 100 Installing the Optical Drive System Memory General Memory Module Installation Guidelines . . . . . . . . . . . . . . . . . . . . . 100 Non-Optimal Memory Configurations . . . . . . . 101 . . . . . . . . . . . . . 101 Memory Sparing Support Memory Mirroring Support . 6 Contents 85 . . . . . . . . . . . . 101 Installing Memory Modules . . . . . . . . . . . . 102 Removing Memory Modules . . . . . . . . . . . . 104 Book.book Page 7 Monday, September 14, 2009 12:57 PM . . . . . . . . . . . 105 . . . . . . . . . . . . . . . . . . . . . . . 105 Removing a Processor . . . . . . . . . . . . . . . 105 Installing a Processor . . . . . . . . . . . . . . . 108 . . . . . . . . . . . . . . . . . . . . . 110 . . . . . . . . . . . 110 . . . . . . . . . . . . . 112 Activating the Integrated NIC TOE Processors . System Battery . Replacing the System Battery Expansion-Card Riser Boards . Removing the Left Expansion-Card Riser Board . . . . . . . . . . . . . . . . . . . . . 112 . . . . . . . . . . . 113 Removing the Central Riser Board . . . . . . . . . 114 Installing the Central Riser Board . . . . . . . . . 115 . . . . . . . . . . . . . . . . . . . . 116 Removing the Sideplane Board . . . . . . . . . . 116 Installing the Sideplane Board . . . . . . . . . . . 118 . . . . . . . . . . . . . . . . . 118 Removing the SAS Backplane Board . . . . . . . 118 Installing the SAS Backplane Board . . . . . . . . 120 . . 122 Installing the Left Riser Board Sideplane Board . SAS Backplane Board Control Panel Assembly (Service-only Procedure) Removing the Control Panel Assembly Installing the Control Panel Assembly 122 123 . . . . . . . . 124 Removing the System Board . . . . . . . . . . . . 124 Installing the System Board . . . . . . . . . . . . 127 System Board (Service-only Procedure) 4 . . . . . . . . . . . . . Troubleshooting Your System Safety First—For You and Your System . . . . . . . . 129 . . . . . . . . . Contents 129 7 Book.book Page 8 Monday, September 14, 2009 12:57 PM Start-Up Routine . . . . . . . . . . . . . . . . . . . . . Checking the Equipment . . . . . . . . . . . . . . . . . 130 . . . . 130 . . . . . . 131 Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections . . . . . . . . 131 . . . . . . . . . . . 132 . . . . . . . . . . . . 133 . . . . . . . . . . 133 Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse Troubleshooting Basic I/O Functions . . . . . . . . 134 . . . . . . . . . . . 134 . . . . . . . . . . . . . . . . . . 136 . . . . . . . . . . . . . 137 Troubleshooting a Damaged System . . . . . . . . . . 138 Troubleshooting the System Battery . . . . . . . . . . 138 . . . . . . . . . . . . 139 . . . . . . . 140 . . . . . . . . . . . . . . . 141 Troubleshooting System Memory . . . . . . . . . . . . 142 Troubleshooting an Optical Drive . . . . . . . . . . . . 143 . . . . . 144 . . . . . . . . . . . . . . 146 . . . 147 . . . . . . . . . . . 149 . . . . . . . . . 150 Troubleshooting a Serial I/O Device Troubleshooting a USB Device Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting an External SCSI Tape Drive Troubleshooting a Hard Drive Troubleshooting a SAS Controller Daughter Card Troubleshooting Expansion Cards Troubleshooting the Microprocessors 8 Contents 129 Book.book Page 9 Monday, September 14, 2009 12:57 PM 5 Running the System Diagnostics 153 . . . . . . . . . . . . . . 153 When to Use the System Diagnostics . . . . . . . . . . 154 . . . . . . . . . . . . 154 . . . . . . . . . . 154 . . . . . . . . . . . . . 155 Selecting Devices for Testing . . . . . . . . . . . 155 Selecting Diagnostics Options . . . . . . . . . . . 155 . . . . . . . . . 156 Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options Viewing Information and Results 6 Jumpers and Connectors System Board Jumpers . . . . . . . . . . . 158 . . . . . . . . . . . 161 . . . . . . . . . . . . . . 162 Sideplane Board Connectors Expansion-Card Riser-Board Components and PCI Buses . . . . . . . . . . . . . . . . . . . . Disabling a Forgotten Password . . . . 162 . . . . . . . . . . . . 164 . . . . . . . . . . . . . . . . . . . . . Contacting Dell 157 . . . . . . . . . . . . . . . SAS Backplane Board Connectors Getting Help 157 . . . . . . . . . . . . . . . . . System Board Connectors . 7 153 . . . . . . . . Using Server Administrator Diagnostics System Diagnostics Features . . . . . 167 . . . . . . . . . . . . . . . . . . . . . Contents 167 9 Book.book Page 10 Monday, September 14, 2009 12:57 PM Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Index 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contents 181 Book.book Page 11 Monday, September 14, 2009 12:57 PM About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following: • Front or back panel indicators • System messages • Warning messages • Diagnostics messages • Alert messages This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section. Other Information You May Need CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. • The Rack Installation Guide included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications. • CDs and DVDs included with your system provide documentation and tools for configuring and managing your system. • Systems management software documentation describes the features, requirements, installation, and basic operation of the software. About Your System 11 Book.book Page 12 Monday, September 14, 2009 12:57 PM • Operating system documentation describes how to install (if necessary), configure, and use the operating system software. • Documentation for any components you purchased separately provides information to configure and install these options. • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians. Accessing System Features During Startup Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again. Table 1-1. Keystrokes for Accessing System Features Keystroke Description <F2> Enters the System Setup program. See "Using the System Setup Program" on page 46. <F10> Opens the utility partition, allowing you to run the system diagnostics. See "Running the System Diagnostics" on page 153 <Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows access to the system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC. <Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information. <Ctrl+R> 12 Enters the RAID configuration utility, which allows you to configure a RAID card. For more information, see the documentation for your RAID card. About Your System Book.book Page 13 Monday, September 14, 2009 12:57 PM Table 1-1. Keystrokes for Accessing System Features (continued) Keystroke Description <Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program (see "Integrated Devices Screen" on page 51). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC. <Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC. Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators 1 2 3 4 5 6 7 8 About Your System 13 Book.book Page 14 Monday, September 14, 2009 12:57 PM Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned off immediately after the power button is pressed. 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 14 System identification button About Your System The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again. Book.book Page 15 Monday, September 14, 2009 12:57 PM Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Item Indicator, Button, or Connector 4 LCD panel Icon Description Provides system ID, status information, and system error messages. The LCD lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text. NOTE: If the system is connected to AC power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on. 5 USB connectors (2) Connects USB 2.0-compliant devices to the system. 6 Video connector Connects a monitor to the system. 7 Hard drives (4) Four 3.5-inch hot-plug 8 Optical drive One slimline SATA DVD drive. Hard-Drive Indicator Codes The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drivestatus indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off. About Your System 15 Book.book Page 16 Monday, September 14, 2009 12:57 PM Figure 1-2. Hard-Drive Indicators 1 2 1 drive-status indicator (green and amber) 2 green drive-activity indicator Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern. NOTE: For non-RAID configurations, only the drive-activity indicator is active. The drive-status indicator is off. Table 1-3. Hard-Drive Indicator Patterns for RAID Condition Drive-Status Indicator Pattern Identify drive/preparing for removal Blinks green two times per second 16 About Your System Book.book Page 17 Monday, September 14, 2009 12:57 PM Table 1-3. Hard-Drive Indicator Patterns for RAID (continued) Condition Drive-Status Indicator Pattern Drive ready for insertion or removal Off Drive predicted failure Blinks green, amber, and off. Drive failed Blinks amber four times per second. Drive rebuilding Blinks green slowly. Drive online Steady green. Rebuild aborted Blinks green three seconds, amber three seconds, and off six seconds. Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-3. Back-Panel Features and Indicators 1 13 2 12 11 10 4 3 9 8 7 6 5 1 center PCI riser (slot 1) 2 left PCI riser (slot 2) 3 left PCI riser (slot 3) 4 power supplies (2) 5 system identification button 6 system status indicator 7 system status indicator connector 8 NIC2 connector 9 NIC1 connector 10 USB connectors (2) About Your System 17 Book.book Page 18 Monday, September 14, 2009 12:57 PM 11 video connector 13 Dell remote access controller (optional) 12 serial connector Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions. • Always attach external devices while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). For information about individual connectors, see "Jumpers and Connectors" on page 157. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 45. Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator lights green when the system is on. The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 1-4). Table 1-4 lists the power supply indicator codes. 18 About Your System Book.book Page 19 Monday, September 14, 2009 12:57 PM Table 1-4. Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational. Power supply fault Amber indicates a problem with the power supply. AC line status Green indicates that a valid AC source is connected to the power supply. Figure 1-4. Redundant Power Supply Indicators 1 2 3 1 power supply status 3 AC line status 2 power supply fault NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-5 lists the NIC indicator codes. About Your System 19 Book.book Page 20 Monday, September 14, 2009 12:57 PM Figure 1-5. NIC Indicators 2 1 1 Table 1-5. link indicator 2 activity indicator NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network. Activity indicator is amber blinking Network data is being sent or received. LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-6 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 20 About Your System Book.book Page 21 Monday, September 14, 2009 12:57 PM NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 167. Table 1-6. LCD Status Messages Code Text Causes Corrective Actions N/A SYSTEM NAME A 62-character string that This message is for can be defined by the user in information only. the System Setup program. You can change the system The SYSTEM NAME ID and name in the displays under the System Setup program. following conditions: See "Using the System • The system is powered on. Setup Program" on page 45. • The power is off and active POST errors are displayed. E1000 FAILSAFE, Call Support E1114 Temp Ambient Ambient system temperature is out of acceptable range. See "Troubleshooting System Cooling Problems" on page 140. E1116 Temp Memory Memory has exceeded acceptable temperature and has been disabled to prevent damage to the components. See "Troubleshooting System Cooling Problems" on page 140. E12nn xx PwrGd Specified voltage regulator See "Getting Help" on has failed. page 167. E1210 CMOS Batt CMOS battery is missing, See "Troubleshooting the or the voltage is out of System Battery" on acceptable range. page 138. E1229 CPU # VCORE Processor # VCORE voltage regulator has failed. See "Getting Help" on page 167. See "Getting Help" on page 167. About Your System 21 Book.book Page 22 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E1310 RPM Fan ## RPM of specified cooling fan is out of acceptable operating range. See "Troubleshooting System Cooling Problems" on page 140. E1313 Fan Redundancy The system is no longer fan-redundant. Another fan failure will put the system at risk of overheating. Check control panel LCD for additional scrolling messages. See "Troubleshooting System Cooling Problems" on page 140. E1410 CPU # IERR Specified microprocessor is reporting an internal error. See your system’s Information Update Tech Sheet located on support.dell.com for the most current system information. If problem persists, see "Getting Help" on page 167. 22 About Your System Book.book Page 23 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperature range and has halted operation. See "Troubleshooting System Cooling Problems" on page 140. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 150. NOTE: The LCD continues to display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage Baseboard Management Controller User’s Guide for information about these utilities. E1418 CPU # Presence Specified processor is missing or bad, and the system is in an unsupported configuration. See "Troubleshooting the Microprocessors" on page 150. E141C CPU Mismatch Processors are in a Ensure that your configuration unsupported processors match and by Dell. conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide. About Your System 23 Book.book Page 24 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E141F CPU Protocol The system BIOS has reported a processor protocol error. See "Getting Help" on page 167. E1420 CPU Bus PERR The system BIOS has reported a processor bus parity error. See "Getting Help" on page 167. E1421 CPU Init The system BIOS has reported a processor initialization error. See "Getting Help" on page 167. E1422 CPU Machine Chk The system BIOS has See "Getting Help" on reported a machine check page 167. error. E1610 PS # Missing No power is available from See "Troubleshooting the specified power supply; Power Supplies" on specified power supply is page 139. improperly installed or faulty. E1614 PS # Status No power is available from See "Troubleshooting the specified power supply; Power Supplies" on specified power supply is page 139. improperly installed or faulty. E1618 PS # Predictive Power supply voltage is out See "Troubleshooting of acceptable range; Power Supplies" on specified power supply is page 139. improperly installed or faulty. E161C PS # Input Lost Power source for specified power supply is unavailable, or out of acceptable range. 24 About Your System Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 139. Book.book Page 25 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E1620 PS # Input Range Power source for specified power supply is unavailable, or out of acceptable range. Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 139. E1624 PS Redundancy The power supply See "Troubleshooting subsystem is no longer Power Supplies" on redundant. If the last page 139. supply fails, the system will go down. E1710 I/O Channel Chk E1711 PCI PERR B## D## F## The system BIOS has reported an I/O channel check. See "Getting Help" on page 167. The system BIOS has reported a PCI parity error PCI PERR Slot on a component that resides in PCI # configuration space at bus ##, device ##, function ##. The system BIOS has reported a PCI parity error on a component that resides in the specified PCI slot. Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 149. Reinstall the expansioncard cage. See "ExpansionCard Cage" on page 91. If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 167. About Your System 25 Book.book Page 26 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text E1712 PCI SERR B## D## F## Causes The system BIOS has reported a PCI system PCI SERR Slot error on a component that resides in PCI # configuration space at bus ##, device ##, function ##. The system BIOS has reported a PCI system error on a component that resides in the specified slot. Corrective Actions Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 149. Reinstall the expansioncard cage. See "ExpansionCard Cage" on page 91. If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 167. E1714 Unknown Err The system BIOS has See "Getting Help" on determined that there has page 167. been an error in the system, but is unable to determine its origin. E171F PCIE Fatal Err B## D## F## The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##. PCIE Fatal Err Slot # The system BIOS has reported a PCIe fatal error on a component that resides in the specified slot. E1810 26 HDD ## Fault About Your System Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 149. Reinstall the expansioncard cage. See "ExpansionCard Cage" on page 91. If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 167. See "Troubleshooting a The SAS subsystem has determined that hard drive Hard Drive" on page 146. ## has experienced a fault. Book.book Page 27 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E1811 HDD ## Rbld Abrt The specified hard drive has experienced a rebuild abort. See "Troubleshooting a Hard Drive" on page 146. If the problem persists, see your RAID documentation. E1812 HDD ## Removed The specified hard drive has been removed from the system. Information only. E1913 CPU & Firmware Mismatch The BMC firmware does not support the CPU. Update to the latest BMC firmware. See the BMC User’s Guide for more information on setup and use of BMC. E1A11 PCI Rsr Config PCI risers are not See "Expansion-Card Riser configured correctly; some Boards" on page 112. invalid configurations may prevent the system from powering on. E1A12 PCI Rsr Missing One or all of the PCI risers Information only. is missing, preventing the system from powering on. E1A14 SAS Cable A SAS cable A is missing or bad. Reseat the cable. If problem persists, replace cable. See "SAS Controller Daughter Card" on page 85. E1A15 SAS Cable B SAS cable B is missing or bad. Reseat the cable. If problem persists, replace cable. See "SAS Controller Daughter Card" on page 85. E2010 No Memory No memory is installed in Install memory. See the system. "Installing Memory Modules" on page 102. About Your System 27 Book.book Page 28 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E2011 Mem Config Err Memory detected, but is not configurable. Error detected during memory configuration. See "Troubleshooting System Memory" on page 142. E2012 Unusable Memory Memory is configured, but See "Troubleshooting not usable. Memory System Memory" on subsystem failure. page 142. E2013 Shadow BIOS Fail The system BIOS failed to See "Troubleshooting copy its flash image into System Memory" on memory. page 142. E2014 CMOS Fail CMOS failure. CMOS RAM not functioning properly. See "Getting Help" on page 167. E2015 DMA Controller DMA controller failure. See "Getting Help" on page 167. E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 167. E2017 Timer Fail Timer refresh failure. See "Getting Help" on page 167. E2018 Prog Timer Programmable interval timer error. See "Getting Help" on page 167. E2019 Parity Error Parity error. See "Getting Help" on page 167. E201A SIO Err SIO failure. See "Getting Help" on page 167. E201B Kybd Controller Keyboard controller failure. See "Getting Help" on page 167. E201C SMI Init System management interrupt (SMI) initialization failure. See "Getting Help" on page 167. E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on page 167. 28 About Your System Book.book Page 29 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes E201E POST Mem Test BIOS POST memory test failure. E201F DRAC Config Dell remote access controller (DRAC) configuration failure. Corrective Actions See "Troubleshooting System Memory" on page 142. If problem persists, see "Getting Help" on page 167. Check screen for specific error messages. Ensure that DRAC cables and connectors are properly seated. If problem persists, see your DRAC documentation. E2020 CPU Config CPU configuration failure. Check screen for specific error messages. E2021 Memory Population Incorrect memory Check screen for specific configuration. Memory error messages. See population order incorrect. "Troubleshooting System Memory" on page 142. E2022 POST Fail General failure after video. Check screen for specific error messages. E2110 MBE Crd # DIMM ## & ## One of the DIMMs in the See "Troubleshooting set implicated by "## & System Memory" on page 142. ##" has had a memory multi-bit error (MBE). If no memory card is present, the "Crd #" string is left out of the message. About Your System 29 Book.book Page 30 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text E2111 SBE Log The system BIOS has See "Troubleshooting Disable Crd # disabled memory single-bit System Memory" on DIMM ## error (SBE) logging, and page 142. will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS. If no memory riser card is present, the "Crd #" string is left out of the message. E2112 Mem Spare Crd The system BIOS has See "Troubleshooting # DIMM ## spared the memory System Memory" on because it has determined page 142. that the memory had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS. If no memory card is present, the "Crd #" string is left out of the message. E2113 Mem Mirror The system BIOS has See "Troubleshooting Crd # DIMM ## disabled memory System Memory" on & ## mirroring because it has page 142. determined that one half of the mirror has had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS. If no memory card is present, the "Crd #" string is left out of the message. E2118 Fatal NB Mem CRC 30 About Your System Causes Corrective Actions One of the connections in See "Troubleshooting the Fully Buffered DIMM System Memory" on (FBD) memory subsystem page 142. link on the Northbound side has failed. Book.book Page 31 Monday, September 14, 2009 12:57 PM Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E2119 Fatal SB Mem CRC One of the connections in See "Troubleshooting the FBD memory System Memory" on subsystem link on the page 142. Southbound side has failed. I1910 Intrusion System cover has been removed. I1911 >3 ERRs Chk Log LCD overflow message. I1912 SEL Full System Event Log is full of Clear the log by deleting events, and is unable to log event entries. any more events. Information only. Check the SEL for details A maximum of three error on the events. messages can display sequentially on the LCD. The fourth message displays as the standard overflow message. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169. Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E1418 CPU_1_Presence appears, you know that a microprocessor is not installed in socket 1. In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the problem is a failing power supply. Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, About Your System 31 Book.book Page 32 Monday, September 14, 2009 12:57 PM the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display: • Clear the SEL — You can perform this task remotely, but you will lose the event history for the system. • Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system. Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions: • The sensor returns to a normal state but fails again, resulting in a new SEL entry. • The system is reset and new error events are detected. • A failure is recorded from another source that maps to the same display entry. System Messages System messages appear on the screen to notify you of a possible problem with the system. Table 1-3 lists the system messages that can occur and the probable cause and corrective action for each message. NOTE: If you receive a system message that is not listed in Table 1-3, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 32 About Your System Book.book Page 33 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages Message Causes Corrective Actions Alert! Redundant memory disabled! Memory configuration does not support redundant memory. Installed memory modules are not the same type and size; faulty memory module(s). Ensure that all memory modules are of the same type and size and that they are properly installed. If the problem persists, see "Troubleshooting System Memory" on page 142. Attempting to update Remote Configuration. Please wait... Remote Configuration Wait until the process is request has been detected complete. and is being processed. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 167. Caution! NVRAM_CLR NVRAM_CLR jumper is Remove NVRAM_CLR jumper is installed. CMOS has been jumper. See Figure 6-1 for installed on cleared. jumper location. system board. CPUs with different cache sizes detected! Microprocessors with different cache sizes are installed. Ensure that all microprocessors have the same cache size and that they are properly installed. See "Processors" on page 105. Decreasing available memory Faulty or improperly See "Troubleshooting installed memory modules. System Memory" on page 142. About Your System 33 Book.book Page 34 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions DIMM pairs must be matched in size, speed, and technology. The following DIMM pair is mismatched: DIMM x and DIMM y. Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s). Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "System Memory" on page 100. If the problem persists, see "Troubleshooting System Memory" on page 142. DIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x. The specified DIMM is inaccessible to the system due to its location. DIMMs must be populated in sequential order, beginning with slot 1. Populate 2, 4, or 8 DIMMs sequentially beginning with slot 1. See "System Memory" on page 100. DIMMs should be installed in pairs. Pairs must be matched in size, speed, and technology. Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s). The system will operate in a degraded mode with reduced ECC protection. Only memory installed in channel 0 will be accessible. Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "System Memory" on page 100. If the problem persists, see "Troubleshooting System Memory" on page 142. Dual-rank DIMM paired with Single-rank DIMM The following DIMM/rank has been disabled by BIOS: DIMM x Rank y Mismatched DIMMs installed; faulty memory module(s). The system has detected a dual-rank DIMM paired with a single-rank DIMM. The second rank of the dualrank DIMM will be disabled. Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "System Memory" on page 100. If the problem persists, see "Troubleshooting System Memory" on page 142. 34 About Your System Book.book Page 35 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions Diskette drive n seek failure Incorrect configuration settings in the System Setup program. Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 45. Faulty or improperly installed diskette drive. Replace the diskette. If the problem persists, see "Troubleshooting an Optical Drive" on page 143. Loose tape drive interface Reseat tape drive interface cable, or loose power cable. cable, or power cable. If the problem persists, see "Troubleshooting an Optical Drive" on page 143. Faulty or improperly inserted diskette or tape drive. Replace the diskette. See "Troubleshooting an Optical Drive" on page 143. Diskette subsystem Faulty or improperly reset failed installed diskette or tape drive. Replace the diskette or tape. If the problem persists, see "Troubleshooting an Optical Drive" on page 143. Drive not ready Diskette missing from or improperly inserted in diskette drive. Replace the diskette. If the problem persists, see "Troubleshooting an Optical Drive" on page 143. Error: Incorrect memory configuration. DIMMs must be installed in pairs of matched memory size, speed, and technology. Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s). Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "System Memory" on page 100. If the problem persists, see "Troubleshooting System Memory" on page 142. Diskette read failure About Your System 35 Book.book Page 36 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions Error: Memory Faulty or improperly See "Troubleshooting failure detected. seated memory module(s). System Memory" on Memory size page 142. reduced. Replace the faulty DIMM as soon as possible. !!*** Error: Dell Dell Remote Access Remote Access Controller initialization Controller failure initialization failure*** DRAC virtual USB devices may not be available... Ensure that the Dell Remote Access Controller is properly installed. See "DRAC Card and Cables" on page 93. FBD training error: The following branch has been disabled: Branch x The specified branch (channel pair) contains DIMMs that are incompatible with each other. Ensure that only Dellqualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. Gate A20 failure Faulty keyboard controller; See "Getting Help" on faulty system board. page 167. General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem. Invalid NVRAM configuration, Resource Reallocated System detected and corrected a resource conflict. No action is required. Keyboard Faulty keyboard controller; See "Getting Help" on Controller failure faulty system board page 167. 36 About Your System Book.book Page 37 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Manufacturing mode System is in detected manufacturing mode. Corrective Actions Reboot to take the system out of manufacturing mode. MEMBIST failure - Faulty memory module(s). See "Troubleshooting The following System Memory" on DIMM/rank has been page 142. disabled by BIOS: DIMM x Rank y Memory address line failure at address, read value expecting value Faulty or improperly See "Troubleshooting installed memory modules. System Memory" on page 142. Memory double word logic failure at address, read value expecting value Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address, read value expecting value Memory tests terminated by keystroke. POST memory test Information only. terminated by pressing the spacebar. About Your System 37 Book.book Page 38 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical/diskette drive subsystem, hard drive, or hard-drive subsystem, or no boot disk in drive A. Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting an Optical Drive" on page 143, "Troubleshooting an Optical Drive" on page 143, and "Troubleshooting a Hard Drive" on page 146. See "Using the System Setup Program" on page 45 for information on setting the order of boot devices. No boot sector on hard drive Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" on page 45. If necessary, install the operating system on your hard drive. See your operating system documentation. No timer tick interrupt Faulty system board. See “"Getting Help" on page 167." Northbound merge error - The following DIMM has been disabled by BIOS: DIMM x The specified DIMM was unable to establish a successful data link with the memory controller. See "Troubleshooting System Memory" on page 142. Not a boot diskette No operating system on diskette. Use a bootable diskette. 38 About Your System Book.book Page 39 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes PCIe Degraded Link Faulty or improperly Width Error: installed PCIe card in the Embedded specified slot. Bus#nn/Dev#nn/Funcn Expected Link Width is n Corrective Actions Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 88. If the problem persists, see "Getting Help" on page 167. Actual Link Width is n PCIe Degraded Link Faulty or improperly Width Error: Slot n installed PCIe card in the specified slot. Expected Link Width is n Actual Link Width is n Faulty or improperly PCIe Training installed PCIe card in the Error: Embedded Bus#nn/Dev#nn/Funcn specified slot. PCIe Training Error: Slot n Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 88. If the problem persists, see "Getting Help" on page 167. Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 88. If the problem persists, see "Getting Help" on page 167. PCI BIOS failed to PCI device BIOS (Option install ROM) checksum failure is detected during shadowing. Reseat the expansion card(s). Ensure that all appropriate cables are securely connected to the Loose cables to expansion expansion card(s). If the problem persists, see card(s); faulty or "Troubleshooting Expansion improperly installed Cards" on page 149. expansion card(s). Plug & Play Configuration Error Error encountered in initializing PCI device; faulty system board. Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards" on page 149. About Your System 39 Book.book Page 40 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions Read fault The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the diskette. Ensure that the diskette and hard drive cables are properly connected. See "Troubleshooting a USB Device" on page 134, or "Troubleshooting a Hard Drive" on page 146 for the appropriate drive(s) installed in your system. System unable to process Remote Configuration request Retry Remote Configuration. Requested sector not found Remote configuration update attempt failed ROM bad checksum = Expansion card improperly Reseat the expansion address installed or faulty. card(s). Ensure that all appropriate cables are securely connected to the expansion card(s). If the problem persists, see "Troubleshooting Expansion Cards" on page 149. Sector not found Seek error Faulty diskette or hard drive. See "Troubleshooting an Optical Drive" on page 143, "Troubleshooting a USB Device" on page 134, or "Troubleshooting a Hard Drive" on page 146 for the appropriate drive(s) installed in your system. Shutdown test failure. See "Troubleshooting System Memory" on page 142. Seek operation failed Shutdown failure 40 About Your System Book.book Page 41 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions The amount of system memory has changed Memory has been added or If memory has been added removed or a memory or removed, this message is module may be faulty. informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 142. Time-of-day clock stopped Faulty battery or faulty chip. See "Troubleshooting the System Battery" on page 138. The following DIMM The specified DIMM(s) pair is not are incompatible with the compatible with system. the memory controller: DIMM x and DIMM y Ensure that only Dellqualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. The following The specified DIMM(s) DIMMs are not are incompatible with the compatible: DIMM x system. and DIMM y Ensure that only ECC FBD1 memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. Time-of-day not set - please run SETUP program Incorrect Time or Date settings; faulty system battery. Check the Time and Date settings. See "Using the System Setup Program" on page 45. If the problem persists, replace the system battery. See "System Battery" on page 110. About Your System 41 Book.book Page 42 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Timer chip counter Faulty system board. 2 failed Corrective Actions See "Getting Help" on page 167. Microprocessor(s) is not supported by the system. Install a supported microprocessor or microprocessor combination. See "Processors" on page 105. The <F10> key was pressed during POST, but no utility partition exists on the boot hard drive. Create a utility partition on the boot hard drive. See the CDs that came with your system. Warning! No micro Micro code update failed. code update loaded for processor 0 Update the BIOS firmware. See "Getting Help" on page 167. Unsupported CPU combination Unsupported CPU stepping detected Utility partition not available Warning: Embedded RAID firmware is not present. Embedded RAID firmware See the RAID controller does not respond. documentation for information about installing or updating the RAID firmware. Warning: Embedded RAID error. Embedded RAID firmware See "Troubleshooting a SAS responds with an error. Controller Daughter Card" on page 147. See the RAID controller documentation for information about installing or updating the RAID firmware. 42 About Your System Book.book Page 43 Monday, September 14, 2009 12:57 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions Warning: The current memory configuration is not optimal. Dell recommends a population of 2, 4, or 8 DIMMs. DIMMs should be populated sequentially starting in slot 1. System has detected a legal but non-optimal population of DIMMs (for example, 1 DIMM, 6 DIMMs, 4 DIMMs in slots 1, 2, 5, and 6, etc.). The system will run with all memory accessible but will experience sub-optimal performance. Populate 2, 4, or 8 DIMMs sequentially beginning with slot 1. See "System Memory" on page 100. Write fault Faulty diskette, optical/diskette drive assembly, hard drive, or hard-drive subsystem. See "Troubleshooting an Optical Drive" on page 143, "Troubleshooting an Optical Drive" on page 143, and "Troubleshooting a Hard Drive" on page 146. Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that accompanied the operating system or application. About Your System 43 Book.book Page 44 Monday, September 14, 2009 12:57 PM Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 167, and then follow the instructions in that section for obtaining technical assistance. Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. 44 About Your System Book.book Page 45 Monday, September 14, 2009 12:57 PM Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: • Change the system configuration stored in NVRAM after you add, change, or remove hardware • Set or change user-selectable options—for example, the time or date • Enable or disable integrated devices • Correct discrepancies between the installed hardware and configuration settings Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again. NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating system. Responding to Error Messages You can enter the System Setup program by responding to certain error messages. If an error message appears while the system is booting, make a note of the message. Before entering the System Setup program, see "System Messages" on page 32 for an explanation of the message and suggestions for correcting errors. NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you start your system. Using the System Setup Program 45 Book.book Page 46 Monday, September 14, 2009 12:57 PM Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or <Shift><Tab> Moves to the previous field. Down arrow or <Tab> Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value. <Esc> Exits the System Setup program and restarts the system if any changes were made. <F1> Displays the System Setup program's help file. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system. System Setup Options Main Screen When you enter the System Setup program, the main System Setup program screen appears (see Figure 2-1). 46 Using the System Setup Program Book.book Page 47 Monday, September 14, 2009 12:57 PM Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2. System Setup Program Options Option Description System Time Resets the time on the system's internal clock. System Date Resets the date on the system's internal calendar. Memory Information Displays information related to installed system, video, and redundant memory, including size, type, and speed. Using the System Setup Program 47 Book.book Page 48 Monday, September 14, 2009 12:57 PM Table 2-2. System Setup Program Options (continued) Option Description CPU Information Displays information related to microprocessors (speed, cache size, and so on). Enable or disable Hyper-Threading technology by changing the setting of the Logical Processor option. See Table 2-4. SATA Port X Displays type and capacity of SATA drive attached to Port X. Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and network. If you have installed a DRAC, additional options such as virtual floppy and virtual CD-ROM may be present. NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices USB Flash Drive Type (Auto default) Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a removal diskette drive. Auto automatically chooses an emulation type. Boot Sequence Retry (Disabled default) Enables or disables the Boot Sequence Retry feature. Enabled allows the system to re-attempt the Boot Sequence after a 30-second timeout if the last boot attempt failed. Integrated Devices See Table 2-5. PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed expansion cards that require an IRQ. Serial Communication Displays a screen to configure serial communication, external serial connector, fail-safe baud rate, remote terminal type, and redirection after boot. Embedded Server Management Displays a screen to configure the front-panel LCD options and to set a user-defined LCD string. System Security Displays a screen to configure the system password and setup password features. See Table 2-7. For further information, see "Using the System Password" on page 56 and "Using the Setup Password" on page 59. 48 Using the System Setup Program Book.book Page 49 Monday, September 14, 2009 12:57 PM Table 2-2. System Setup Program Options (continued) Option Description Keyboard NumLock (On default) Determines whether your system starts up with the NumLock mode activated on 101- or 102-key keyboards (does not apply to 84-key keyboards). Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system. Asset Tag Displays the customer-programmable asset tag number for the system if an asset tag number has been assigned. Memory Information Screen Table 2-3 lists the descriptions for the information fields that appear on the Memory Information screen. Table 2-3. Memory Information Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed. Video Memory Displays the amount of video memory. System Memory Testing Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled. Redundant Memory (Disabled default) Enables or disables the redundant memory feature. When set to Spare Mode, the first rank of memory on each DIMM is reserved for memory sparing. See "Memory Sparing Support" on page 101. Redundant memory feature is disabled if the Node Interleaving field is enabled. Using the System Setup Program 49 Book.book Page 50 Monday, September 14, 2009 12:57 PM Table 2-3. Memory Information Screen (continued) Option Description Snoop Filter (Disabled default) Enables or disables the snoop filter option. Low Power Mode (Disabled default) Enables or disables the low power mode of the memory. When set to Disabled, the memory runs at full speed. When set to Enabled, the memory runs at a reduced speed to conserve energy. NOTE: On some systems and memory combinations, changing the value from Enabled to Disabled requires a cold reboot. CPU Information Screen Table 2-4 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-4. CPU Information Screen Option Description Bus Speed Displays the bus speed of the processors. Logical Processor (Enabled default) Displays when the processors support HyperThreading. Enabled permits all logical processors to be used by the operating system. Only the first logical processor of each processor installed in the system is used by the operating system if Disabled is selected. Adjacent Cache Line Prefetch (Enabled default) Enables or disables optimal use of sequential memory access. Disable this option for applications that require high use of random memory access. Virtualization Technology Displays when the processor(s) support Virtualization Technology. Enabled permits virtualization software to utilize Virtualization Technology functions incorporated in the processor design. This feature can only be used by software that supports Virtualization Technology. (Disabled default) Hardware Prefetcher (Enabled default) 50 Enables or disables the hardware prefetcher. Using the System Setup Program Book.book Page 51 Monday, September 14, 2009 12:57 PM Table 2-4. CPU Information Screen (continued) Option Description Demand-Based Power Management (Enabled default) Enables or disables demand-based power management. When enabled, the CPU Performance State tables will be reported to the operating system; when disabled, the CPU Performance State tables will not be reported to the operating system. If any of the CPUs do not support demand-based power management, the field will become read-only, and automatically set to Disabled. Processor X ID Displays the family and model number of each processor. A submenu displays processor core speed, amount of level 2 cache, and number of cores. Integrated Devices Screen Table 2-5 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-5. Integrated Devices Screen Options Option Description Integrated SAS Controller (Enabled default) Enables or disables the integrated SAS controller. Embedded SATA (Off default) Allows the integrated SATA controller to be set to Off or ATA Mode. IDE CD-ROM Controller (Auto default) Enables the integrated IDE controller. When set to Auto, each channel of the integrated IDE controller is enabled if IDE devices are attached to the channel and the external IDE controller is not detected. NOTE: This CD-ROM option will not appear on this menu screen if your system does not include this optional device. User Accessible USB Ports (All Ports On default) Enables or disables the system’s user accessible USB ports. Options are All Ports On, Only Back Ports On, and All Ports Off. Internal USB Port (On default) Enables or disables the system’s internal USB port. This option is active only when User Accessible USB ports is set to All Ports On. Using the System Setup Program 51 Book.book Page 52 Monday, September 14, 2009 12:57 PM Table 2-5. Integrated Devices Screen Options (continued) Option Description Embedded Gb NIC1 (Enabled with PXE default) Enables or disables the system's integrated NIC. Options are Enabled without PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots. MAC Address Displays the MAC address for the integrated 10/100/1000 NIC. This field does not have user-selectable settings. TOE Capability Displays the TCP/IP offload engine (TOE) feature status of the onboard NIC. Embedded Gb NIC2 (Enabled with PXE default) Enables or disables the system's integrated NIC. Options are Enabled without PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots. MAC Address Displays the MAC address for the integrated 10/100/1000 NIC. This field does not have user-selectable settings. TOE Capability Displays the TCP/IP offload engine (TOE) feature status of the onboard NIC. Diskette Controller Enables or disables the system's diskette drive controller. When (Auto default) Auto is selected, the system turns off the controller when necessary to accommodate a controller card installed in an expansion slot. You can also configure the drive as Read-Only, or Off. When using the Read-Only setting, the drive cannot be used to write to a disk. OS Watchdog Timer (Disabled default) NOTE: This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface (ACPI) 3.0b specification. Sets a timer that monitors the operating system for activity and aids in recovery if the system stops responding. When this field is set to Enabled, the operating system is allowed to initialize the timer. When set to Disabled, the timer is not initialized. I/OAT DMA Engine (Disable default) Enables or disables the I/O Acceleration Technology (I/OAT) option. This feature should be enabled only if the hardware and software support I/OAT. System Interrupts Controls the interrupt assignment of PCI devices in the system. Assignment Distributed swizzles the interrupt routing to minimize IRQ (Standard default) sharing. 52 Using the System Setup Program Book.book Page 53 Monday, September 14, 2009 12:57 PM Serial Communication Screen Table 2-6 lists the options and descriptions for the information fields that appear on the Serial Communication screen. Table 2-6. Serial Communication Screen Options Option Description Serial Communication Options are On with Console Redirection via COM2, and Off. (Off default) Failsafe Baud Rate (57600 default) Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote terminal. This rate should not be adjusted. Remote Terminal Type Select either VT 100/VT 220 or ANSI. (VT 100/VT 220 default) Redirection After Boot Enables or disables BIOS console redirection after your (Enabled default) system boots to the operating system. System Security Screen Table 2-7 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-7. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password. NOTE: See "Using the System Password" on page 56 for instructions on assigning a system password and using or changing an existing system password. Setup Password Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature. NOTE: See "Using the Setup Password" on page 59 for instructions on assigning a setup password and using or changing an existing setup password. Using the System Setup Program 53 Book.book Page 54 Monday, September 14, 2009 12:57 PM Table 2-7. System Security Screen Options (continued) Option Description Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start-up. To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked. In this state, you cannot change the system password using the System Password option and cannot be disabled at system start-up by pressing <Ctrl><Enter>. To unlock the system password, enter the setup password in the Setup Password field and then change the Password Status option to Unlocked. In this state, you can disable the system password at system start-up by pressing <Ctrl><Enter> and then change the password using the System Password option. TPM Security (Off default) Sets the reporting of the Trusted Platform Module (TPM) in the system. When set to Off (default), presence of the TPM is not reported to the operating system. When set to On with Pre-boot Measurements, the system reports the TPM to the operating system and stores the pre-boot measurements (compliant with Trusted Computing Group standards) to the TPM during POST. When set to On without Pre-boot Measurements, the system reports the TPM to the operating system and bypasses pre-boot measurements. TPM Activation Changes the operational state of the TPM. When set to Activate, the TPM is enabled and activated at default settings. When set to Deactivate, the TPM is disabled and deactivated. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved). NOTE: This field is read-only when TPM Security is set to Off. 54 Using the System Setup Program Book.book Page 55 Monday, September 14, 2009 12:57 PM Table 2-7. System Security Screen Options (continued) Option TPM Clear (No default) Description NOTICE: Clearing the TPM will cause loss of all encryption keys in the TPM. This will prevent booting to the operating system and result in loss of data if the encryption keys cannot be restored. Be sure to back up the TPM keys prior to enabling this option. When set to Yes, all the contents of the TPM are cleared. NOTE: This field is read-only when TPM Security is set to Off. Power Button (Enabled default) Turns system’s power off and on. • If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. • If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed. The button is enabled in the System Setup program. When disabled, the button can only turn on system power. NOTE: You can still turn on the system by using the power button, even if the Power Button option is set to Disabled. NMI Button (Disabled default) NOTICE: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen. Sets the NMI feature On or Off. AC Power Recovery Determines how the system reacts when power is restored to the (Last default) system. If system is set to Last, the system returns to the last power state. On turns on the system after power is restored. When set to Off, the system remains off after power is restored. Using the System Setup Program 55 Book.book Page 56 Monday, September 14, 2009 12:57 PM Exit Screen After you press <Esc> to exit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting. Your system is shipped to you without the system password feature enabled. If system security is a concern, operate your system only with system password protection. To change or delete an existing password, you must know the password (see "Deleting or Changing an Existing System Password" on page 59). If you forget your password, you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in "Disabling a Forgotten Password" on page 164. Using the System Password After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts. 56 Using the System Setup Program Book.book Page 57 Monday, September 14, 2009 12:57 PM Assigning a System Password Before you assign a system password, enter the System Setup program and check the System Password option. When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system password. When a system password is not assigned and the password jumper on the system board is in the enabled (default) position, the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked. To assign a system password: 1 Verify that the Password Status option is set to Unlocked. 2 Highlight the System Password option and press <Enter>. 3 Type your new system password. You can use up to 32 characters in your password. As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press <Backspace> or the left-arrow key. NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field, or press <Esc> at any time prior to completing step 5. 4 Press <Enter>. 5 To confirm your password, type it a second time and press <Enter>. The setting shown for the System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot your system now for your password protection to take effect or continue working. NOTE: Password protection does not take effect until you reboot the system. Using the System Setup Program 57 Book.book Page 58 Monday, September 14, 2009 12:57 PM Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 59), the system accepts your setup password as an alternate system password. When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security. To leave the password security enabled: 1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 Type your password and press <Enter>. To disable the password security: 1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 Type your password and press <Ctrl><Enter>. When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt. After you type the correct system password and press <Enter>, your system operates as usual. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down. This message can alert you to an unauthorized person attempting to use your system. Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered. NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes. 58 Using the System Setup Program Book.book Page 59 Monday, September 14, 2009 12:57 PM Deleting or Changing an Existing System Password 1 When prompted, press <Ctrl><Enter> to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2 Enter the System Setup program by pressing <F2> during POST. 3 Select the System Security screen field to verify that the Password Status option is set to Unlocked. 4 When prompted, type the system password. 5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart the system, and then repeat steps 2 through 5. Using the Setup Password Assigning a Setup Password You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password. If a character is illegal for password use, the system beeps. NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password. However, the system password cannot be used in place of the setup password. You can use up to 32 characters in your password. As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press <Backspace> or the left-arrow key. Using the System Setup Program 59 Book.book Page 60 Monday, September 14, 2009 12:57 PM After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password. A change to the Setup Password option becomes effective immediately (restarting the system is not required). Operating With a Setup Password Enabled If Setup Password is set to Enabled, you must enter the correct setup password before you can modify most of the System Setup options. When you start the System Setup program, the program prompts you to enter a password. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password (however, you cannot disable or change an existing system password). NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes. Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option. 2 Highlight the Setup Password option, press <Enter> to access the setup password window, and press <Enter> twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 59. Disabling a Forgotten Password See "Disabling a Forgotten Password" on page 164. 60 Using the System Setup Program Book.book Page 61 Monday, September 14, 2009 12:57 PM Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely. BMC provides the following features: • Uses the system’s integrated NIC • Fault logging and SNMP alerting • Access to system event log and sensor status • Control of system functions including power on and off • Support is independent of the system’s power or operating state • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. For additional information on using BMC, see the documentation for the BMC and systems management applications. Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press <Ctrl-E> when prompted after POST. If your operating system begins to load before you press <Crtl-E>, allow the system to finish booting, and then restart your system and try again. BMC Setup Module Options For information about the BMC Setup Module options and how to configure the emergency management port (EMP), see the BMC User’s Guide. Using the System Setup Program 61 Book.book Page 62 Monday, September 14, 2009 12:57 PM 62 Using the System Setup Program Book.book Page 63 Monday, September 14, 2009 12:57 PM Installing System Components This section describes how to install the following system components: • Hard drives • Power supplies • System fans • Cooling shroud • Fan brackets • Cable routing • SAS controller daughter card • Expansion cards • Expansion card cage • DRAC card and cables • Optical drive and cables • System memory • Processors • System battery • Expansion-card riser boards • Sideplane board • SAS Backplane board • Control panel assembly • System board Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #1 and #2 Phillips screwdrivers • T-10 Torx driver • Wrist grounding strap Installing System Components 63 Book.book Page 64 Monday, September 14, 2009 12:57 PM Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. In Figure 3-1, the bezel and system cover are removed to provide an interior view of the system. Figure 3-1. Inside the System 4 3 5 2 1 6 7 8 13 9 12 64 11 Installing System Components 10 Book.book Page 65 Monday, September 14, 2009 12:57 PM 1 SAS controller daughter card 3 power supply bay 4 power supplies (2) 5 left riser 6 central riser 7 memory modules (8) 8 heatsinks and microprocessors (2) 9 hot-pluggable fans (4) 10 SAS backplane 11 slimline optical drive 2 sideplane 12 SATA hard drives (up to 4, depending on configuration) 13 control panel The system board holds the system's control circuitry and other electronic components. Several hardware options, such as the microprocessors and memory, are installed directly on the system board. The expansion-card cage containing the left riser accommodates up to two full-length PCIe expansion cards, while the central riser accommodates one half-length PCIe expansion card. The system provides space for an optical drive. The optical drive connects to the controllers on the system board through the sideplane board. For more information, see "Optical Drive and Cable" on page 96. The hard-drive bays provide space for up to four 3.5-inch SATA hard drives. The hard drives connect to a SAS controller card through the SAS backplane board. For more information, see "Hard Drives" on page 68 and "SAS Controller Daughter Card" on page 85. During an installation or troubleshooting procedure, you may be required to change a jumper setting. For more information, see "System Board Jumpers" on page 157. Front Bezel A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). A control panel LCD located on the front panel and accessible through the front bezel displays the system’s status. Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Press the tab at the left end of the bezel. Installing System Components 65 Book.book Page 66 Monday, September 14, 2009 12:57 PM 3 Rotate the left end of the bezel away from the system to release the right end of the bezel. 4 Pull the bezel away from the system. See Figure 3-2. Figure 3-2. Removing the Front Bezel 2 1 1 bezel lock 2 control panel LCD Replacing the Front Bezel To replace the front bezel, perform the above steps in reverse. Opening and Closing the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 66 Installing System Components Book.book Page 67 Monday, September 14, 2009 12:57 PM Opening the System To upgrade or troubleshoot the system, remove the system cover to gain access to internal components. 1 Unless you are installing a hot-plug component such as a cooling fan or power supply, turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 To remove the system cover, turn the latch release lock counter-clockwise to the unlocked position. See Figure 3-3. 3 Lift up on the latch on top of the system. See Figure 3-3. 4 Grasp the cover on both sides and carefully lift the cover away from the system. Closing the System 1 Lift up the latch on the cover. 2 Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flush on the system chassis. See Figure 3-3. 3 Push down the latch to lever the cover into the closed position. 4 Rotate the latch release lock in a clockwise direction to secure the cover. Installing System Components 67 Book.book Page 68 Monday, September 14, 2009 12:57 PM Figure 3-3. Removing the Cover 1 2 3 1 latch 3 alignment J hooks 2 latch release lock Hard Drives This subsection describes how to install and configure SATA hard drives in the system's internal hard-drive bays. Your system features up to four SATA 3.5-inch hard drives. All drives connect to the system board through the SAS backplane board. See "SAS Backplane Board Connectors" on page 161 for information on these backplane options. NOTE: Depending on the hard drive configuration you ordered, your hard drive(s) may come with a drive interposer that allows your SATA drive to attach to the SAS connector on the backplane. 68 Installing System Components Book.book Page 69 Monday, September 14, 2009 12:57 PM Before You Begin Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending on your configuration, you received one of the following two drive carrier types: • SATA drive carrier — Usable only with a SATA hard drive. • SATAu drive carrier — Usable with either a SAS hard drive or a SATA hard drive with a universal interposer card. The interposer card provides enhanced functionality that makes the SATA hard drive usable in some storage systems. NOTICE: Before attempting to remove or install a drive while the system is running, see the documentation for the SAS controller daughter card to ensure that the host adapter is configured correctly to support hot-plug drive removal and insertion. NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS backplane board. You may need to use different programs than those provided with the operating system to partition and format SATA hard drives. NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure. When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long format times for these drives are normal. Removing a Drive Blank NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. If you remove a hard-drive carrier from the system and do not reinstall it, you must replace the carrier with a drive blank. For 3.5-inch hard drive configurations: 1 Remove the front bezel, if attached. See "Removing the Front Bezel" on page 65. 2 Insert your finger under the shrouded end of the blank and press in on the latch to eject the blank outward from the bay. 3 Pull the ends of the blank outward until the blank is free. Installing System Components 69 Book.book Page 70 Monday, September 14, 2009 12:57 PM Installing a Drive Blank The drive blank is keyed to ensure correct insertion into the drive bay. To install a 3.5-inch drive blank, insert and rotate in the keyed side of the blank into the drive bay and press evenly on the other end of the blank until it is fully inserted and latched. Removing a Hot-Plug Hard Drive 1 Remove the front bezel, if attached. See "Removing the Front Bezel" on page 65. 2 From the RAID management software, prepare the drive for removal and wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely. See your SAS controller documentation for information about hot-plug drive removal. If the drive has been online, the green activity/fault indicator will flash as the drive is powered down. When both drive indicators are off, the drive is ready for removal. 3 Open the drive carrier release handle to release the drive. See Figure 3-4. 4 Slide the hard drive out until it is free of the drive bay. 5 If you do not replace the hard drive, insert a drive blank in the vacated drive bay. See "Installing a Drive Blank" on page 70. NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. Installing a Hot-Plug Hard Drive NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. NOTICE: Not all operating systems support hot-plug drive installation. See the documentation supplied with your operating system. 1 Remove the front bezel, if attached. See "Removing the Front Bezel" on page 65. 2 If a drive blank is present in the bay, remove it. See "Removing a Drive Blank" on page 69. 70 Installing System Components Book.book Page 71 Monday, September 14, 2009 12:57 PM 3 Install the hot-plug hard drive. Open the handle on the hard-drive carrier. a Figure 3-4. Installing a Hot-Plug Hard Drive 1 2 3 1 hard drive 3 drive carrier release handle 2 drive carrier b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in step 1. Installing System Components 71 Book.book Page 72 Monday, September 14, 2009 12:57 PM Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1 If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card: a Viewing the hard drive carrier from the rear, locate the release lever on the left end of the interposer card. b Push the lever away from the carrier rail to release the left end of the card. c Rotate the left end away from the hard drive to release the connector. d Pull the right end of the interposer card clear of the slots in the carrier rail. 2 Remove the four screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. Installing a SATA Hard Drive Into a SATA Drive Carrier NOTE: SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers (labeled "SATA"). 1 Insert the SATA hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-5. 2 Align the screw holes on the hard drive with the holes on the hard-drive carrier. See Figure 3-5. 3 Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-5. 72 Installing System Components Book.book Page 73 Monday, September 14, 2009 12:57 PM Figure 3-5. Installing a SATA Hard Drive Into a SATA Drive Carrier 2 1 3 1 screws (4) 3 SATA hard drive 2 SATA drive carrier Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto the back of the hard drive. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and SATA mounting screws. 1 Insert the SATA hard drive into the SATAu hard-drive carrier with the connector end of the drive at the rear. See Figure 3-6. Installing System Components 73 Book.book Page 74 Monday, September 14, 2009 12:57 PM 2 Viewing the assembly as shown in Figure 3-6, align the bottom rear screw hole on the hard drive with the hole labeled "SATAu" on the hard drive carrier. When aligned correctly, the rear of the interposer will be flush with the rear of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-6. 4 Attach the interposer card to the rear of the SATA hard drive: 74 a Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer card bracket attach to the slots on the inside of the carrier rail. See Figure 3-6. b Rotate the bottom end of the card toward the hard drive to seat the connector. See Figure 3-6. c Push the bottom end of the card to the hard drive until the latch on the card bracket clicks into place. Installing System Components Book.book Page 75 Monday, September 14, 2009 12:57 PM Figure 3-6. Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier 1 2 3 4 SATAu SAS 5 1 screws (4) 2 SATAu drive carrier 3 interposer card (SATA only) 4 SATA hard-drive 5 hole labels Installing System Components 75 Book.book Page 76 Monday, September 14, 2009 12:57 PM Power Supplies Your system supports one or two power supplies rated at an output of 750 W. If only one power supply is installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the second power supply serves as a redundant, hot-plug power source. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration. See "Installing the Power Supply Blank" on page 78. Removing a Power Supply NOTICE: The system requires one power supply for the system to operate normally. The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source. Remove and replace only one power supply at a time in a system that is powered on. Operating the system with only one power supply installed and without a power supply blank installed for extended periods of time can cause the system to overheat. NOTICE: If only one power supply is installed, it must be installed in the left power supply bay (1). NOTICE: If you connect the system to a power source in the range of 120 to 220 VAC, and if two power supplies are installed, the second power supply serves as a redundant, hot-plug power source. NOTE: On your rack system, you may have to unlatch and lift the cable management arm if it interferes with power supply removal. For information about the cable management arm, see the system’s Rack Installation Guide. 1 If your system has a single power supply, turn off the system and all attached peripherals. For a redundant system, you can leave the system running and proceed to the next step. 2 Disconnect the power cable from the power source. 3 Disconnect the power cable from the power supply and remove the cable from the cable retention bracket. 4 Release the locking tab on the left side of the power supply by pressing in toward the right, and rotate the power-supply handle up until the power supply is released from the chassis. See Figure 3-7. 5 Pull the power supply straight out to clear the chassis. 76 Installing System Components Book.book Page 77 Monday, September 14, 2009 12:57 PM Figure 3-7. Removing and Installing a Power Supply 1 2 3 1 locking tab 3 power-supply handle 2 cable retention bracket Replacing a Power Supply 1 With the power-supply handle in the extended position, slide the new power supply into the chassis. See Figure 3-7. 2 Rotate the handle down until it is completely flush with the power-supply faceplate and the orange snap engages. See Figure 3-7. 3 Insert the power cable through the cable retention bracket, connect the power cable to the power supply, and plug the cable into a power outlet. NOTE: After installing a new power supply, allow several seconds for the system to recognize the power supply and determine whether it is working properly. The power supply status indicator will turn green to signify that the power supply is functioning properly. See Figure 1-4. Installing System Components 77 Book.book Page 78 Monday, September 14, 2009 12:57 PM Removing the Power Supply Blank Using a Phillips screwdriver, remove the screw on the left side of the blank, rotate the blank slightly to clear the bay, and remove from the chassis. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply. Installing the Power Supply Blank To install the power supply blank, insert the tab on the right edge of the blank into the slot in the power supply bay wall. Rotate the blank into the power supply bay and secure with the Phillips screw. System Fans The system includes four hot-pluggable cooling fans. Removing a System Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTICE: The system fans are hot-pluggable. To maintain proper cooling while the system is on, replace only one fan at a time. 1 Open the system. See "Opening the System" on page 67. CAUTION: Use caution when handling the fan until the fan blades stop spinning. 2 Raise the fan handle and pull the fan straight up from the fan cage to clear the chassis. See Figure 3-8. 78 Installing System Components Book.book Page 79 Monday, September 14, 2009 12:57 PM Figure 3-8. Removing and Installing a Cooling Fan 2 3 1 1 fan bracket 3 fan 2 fan handle Replacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan cage until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-8. 2 Close the system. See "Closing the System" on page 67. Installing System Components 79 Book.book Page 80 Monday, September 14, 2009 12:57 PM Cooling Shroud The cooling shroud produces and directs airflow over the system memory modules. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow the DIMMs to cool before handling them. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. Removing the Cooling Shroud 1 The cooling shroud is secured with a latch at the end of the shroud. Release the latch by pulling it towards the outside wall of the chassis. See Figure 3-9. 2 Rotate the shroud upward and toward the front of the system on its hinges, and then lift the shroud out of the system. Figure 3-9. Removing and Installing the Cooling Shroud 3 2 1 4 5 80 1 shroud pivots (2) 2 cooling shroud 3 release latch 4 shroud hinges (2) 5 fan bracket Installing System Components Book.book Page 81 Monday, September 14, 2009 12:57 PM Installing the Cooling Shroud 1 Align the hinges on the shroud pivots located on either end of the fan bracket. See Figure 3-9. 2 Slowly lower the shroud straight down into the system until the fan connector engages and the latches snap into place. Fan Brackets Removing the Fan Bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 80. 4 Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 87 5 Remove the fans from the fan bracket. See "Removing a System Fan" on page 78. 6 Remove the fan bracket from the system: a Press down on the release latch on the left side of the fan bracket. See Figure 3-10. If the bracket does not disengage completely, push down slightly on the bracket when releasing the latch. b Rotate the left side of the bracket upward, releasing the plastic clip from its slot in the system board tray. c Draw the bracket out of the system. Installing System Components 81 Book.book Page 82 Monday, September 14, 2009 12:57 PM Figure 3-10. Removing and Installing the Fan Bracket 3 2 4 1 5 1 release latch 2 fan bracket 3 plastic clip 4 fan bracket slot in power supply cage 5 tabs (2) Replacing the Fan Bracket 1 Insert the two tabs on the right side of the fan bracket into the two slots on the system board tray. 2 Gently rotate the left end of the fan bracket downward into the system until the release latch and plastic clip fully engage. 3 Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on page 85. 4 Replace the fans in the fan bracket. See "Replacing a Cooling Fan" on page 79. 5 Close the system. See "Closing the System" on page 67. 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. 82 Installing System Components Book.book Page 83 Monday, September 14, 2009 12:57 PM Cable Routing Cables that extend through the system front-to-back are routed along a cable path within the interior right wall of the system chassis. The cables are secured by a cable retention bracket that attaches to the inner wall. Removing the Cable Retention Bracket 1 Remove the cooling shroud. See "Removing the Cooling Shroud." 2 Remove the cooling fan bracket. See "Removing the Fan Bracket." 3 Press outward on the blue release latch on the cable retention bracket and slide the bracket back until the tabs at the bottom of the bracket clear the chassis. See Figure 3-11. 4 Lift the cable retention bracket off the chassis wall. Installing System Components 83 Book.book Page 84 Monday, September 14, 2009 12:57 PM Figure 3-11. Removing and Installing the Cable Retention Bracket 3 4 2 1 5 6 1 cable retention bracket 2 release latch 3 hooks (3) 4 right chassis wall 5 chassis slots (6) 6 tab (3) Installing the Cable Retention Bracket 1 Insert the hooks and tabs of the cable retention bracket into the slots in the chassis wall and slide the bracket back until the latch engages. 2 Install the cooling fan bracket. See "Replacing the Fan Bracket." 3 Install the cooling shroud. See "Installing the Cooling Shroud." 84 Installing System Components Book.book Page 85 Monday, September 14, 2009 12:57 PM SAS Controller Daughter Card Your system includes a dedicated slot on the sideplane for a SAS controller daughter card. The SAS controller daughter card provides the SAS storage subsystem for your system’s internal hard drives. The SAS controller daughter card is shown in Figure 3-12. Installing a SAS Controller Daughter Card 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Disconnect the control panel cable from the sideplane board. See "Removing the Control Panel Assembly" on page 122. 4 Hold the SAS daughter card by its edges with the card connector facing the sideplane board. 5 Aligning the chassis slots on the SAS daughter card tray with the corresponding hooks on the chassis, insert the card connector into the SAS daughter card connector on the sideplane board. See Figure 3-12. Ensure that the card is aligned with the mid-section standoff on the SAS controller daughter card and fully seat the card in the sideplane board. Installing System Components 85 Book.book Page 86 Monday, September 14, 2009 12:57 PM Figure 3-12. Installing a SAS Controller Daughter Card 3 2 1 4 6 5 1 SAS controller daughter card 2 SAS controller daughter card slot 3 release tab 4 SAS connectors 0 and 1 out to backplane SAS_A and SAS_B connectors 5 chassis slots (2) 6 SAS controller daughter card tray 6 Attach any cables from the SAS controller daughter card to the backplane, refer to Figure 3-13 for the cabling guidelines for your system’s card and backplane configuration. 86 Installing System Components Book.book Page 87 Monday, September 14, 2009 12:57 PM SAS Controller Daughter Card Cabling Guidelines Figure 3-13. SAS Controller Daughter Card Cabling With 3.5-inch x4 Backplane 2 3 1 4 5 1 SAS controller 0 2 SAS controller daughter card 3 SAS controller 1 4 SAS backplane A 5 3.5-inch x4 backplane Removing a SAS Controller Daughter Card 1 Disconnect the control panel cable. See "Removing the Control Panel Assembly" on page 122 2 Disconnect any SAS cables from the card. 3 Gently press down on the release tab while sliding the SAS controller daughter card in its tray away from the sideplane connector, freeing the chassis slots on the tray from the chassis hooks, and lifting the card from the system. See Figure 3-12. Configuring the Boot Device NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices. Installing System Components 87 Book.book Page 88 Monday, September 14, 2009 12:57 PM If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller. The device that the system boots from is determined by the boot order specified in the System Setup program. The System Setup program provides options that the system uses to scan for installed boot devices. See "Using the System Setup Program" on page 45 for information about the System Setup program. Expansion Cards The system is available with a PCI Express (PCIe) left riser board option. The PCIe left riser board provides one PCIe x8-lane expansion slot and one PCIe x4-lane expansion slot. The half-height center riser board provided with the PCIe left riser board option features one PCIe x8-lane expansion slot. The three expansion card slots are on separate buses. Expansion Card Installation Guidelines To identify expansion slots, see "Expansion-Card Riser-Board Components and PCI Buses" on page 162. NOTE: The expansion-card slots are not hot-pluggable. NOTE: Although the PCIe x4-lane expansion slot on the PCIe left riser option is physically a PCIe x8 connector, it functions only as a PCIe x4-lane slot. NOTE: Slot 1 on the central riser supports half-length expansion cards only. Slots 2 and 3 on the left riser support full-length expansion cards. NOTE: Your system supports up to two RAID expansion cards to manage external storage. Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 88 Installing System Components Book.book Page 89 Monday, September 14, 2009 12:57 PM NOTE: The procedure for installing expansion cards into the left and central risers is the same except that there is no card guide for cards installing into the central riser, and only half-height cards are supported on the central riser. Full-length expansion card installation is illustrated in Figure 3-14. 1 Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 67. 4 Open the expansion-card guide latch and remove the filler bracket. See Figure 3-14. 5 Install the expansion card: a If the expansion card is full length, align its front edge with the front card guide. See Figure 3-14. b Position the expansion card so that the card-edge connector aligns with the expansion-card connector on the expansion-card riser board. c Insert the card-edge connector firmly into the PCI card connector until the card is fully seated. d When the card is seated in the connector, close the expansion-card latch. See Figure 3-14. Installing System Components 89 Book.book Page 90 Monday, September 14, 2009 12:57 PM Figure 3-14. Installing an Expansion Card 3 4 5 2 1 1 front card guide 2 expansion-card connector 3 card-edge connector 4 expansion card 5 expansion-card guide latch 6 Connect any expansion-card cables for the new card. See the documentation that came with the card for information about its cable connections. 7 Close the system. See "Closing the System" on page 67. Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 90 Installing System Components Book.book Page 91 Monday, September 14, 2009 12:57 PM 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Disconnect all expansion-card cables. 4 Release the expansion card: a Open the expansion-card latch. See Figure 3-14. b Grasp the expansion card by its top corners, and carefully remove it from the expansion-card connector. 5 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 6 Reconnect all expansion-card cables. 7 Close the system. See "Closing the System" on page 67. Expansion-Card Cage Removing the Expansion-Card Cage CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: You must remove all expansion cards from the expansion-card cage before removing the expansion-card cage from the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Disconnect all expansion-card cables. Installing System Components 91 Book.book Page 92 Monday, September 14, 2009 12:57 PM 4 Remove any expansion cards from the expansion-card cage. See "Removing an Expansion Card" on page 90. 5 Press the two blue release latches on the expansion-card cage. See Figure 3-15. Figure 3-15. Installing and Removing the Expansion-Card Cage 1 2 3 1 expansion-card cage 3 release latches (2) 2 chassis pins (2) 6 Lift the cage straight up to clear the chassis. See Figure 3-15. 92 Installing System Components Book.book Page 93 Monday, September 14, 2009 12:57 PM Replacing the Expansion-Card Cage CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Align the guides on each end of the expansion-card cage with the pins on the system board, and lower the cage. See Figure 3-15. 2 Install any expansion cards. 3 Reconnect all expansion-card cables. 4 Close the system. See "Closing the System" on page 67. DRAC Card and Cables CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. The optional Dell Remote Access Controller (DRAC) provides a set of advanced features for managing the server remotely. The following procedure describes the steps for installing or removing the optional DRAC card and cables. Installing the DRAC Card and Cables 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 If necessary, remove the plastic filler plug from the system back panel. See Figure 3-16. 4 Remove the central riser board. See "Removing the Central Riser Board" on page 114. Installing System Components 93 Book.book Page 94 Monday, September 14, 2009 12:57 PM 5 Angle the DRAC card so that its NIC connector inserts through the backpanel DRAC card opening, aligning the card with the back standoff. Figure 3-16. Installing and Removing a DRAC Card 2 3 4 5 1 6 1 DRAC-card connectors (2) 2 DRAC-card cables (2) 3 retention standoff hole 4 DRAC card 5 filler plug 6 support standoffs holes(2) 6 Align the front edge of the DRAC card with the two front plastic retention standoffs adjacent to the DRAC system board connector, and press down the side of the card until it is fully seated. See Figure 3-16. When the front of the card is fully seated, the front plastic standoffs snap over the front edge of the card. 94 Installing System Components Book.book Page 95 Monday, September 14, 2009 12:57 PM 7 Connect the two short ribbon cables to the DRAC card and the system board. See Figure 6-2 for the connector locations NOTICE: Be careful when attaching cables to the system board that you do not damage the surrounding system board components. a Connect one cable to connector 1 on the DRAC card and to DRAC_CONN1 on the system board. b Connect the second cable to connector 2 on the DRAC card and to DRAC_CONN2 on the system board. Reinstall the central riser board. See "Installing the Central Riser Board" on page 115. NOTICE: When detaching the DRAC cables from the system board, squeeze the metal ends of the cable connectors and gently work the connector out of the socket. Do not pull on the cable to unseat the connector. Doing so can damage the cable. 8 Add any PCI cards that were removed from the central riser. See "Installing an Expansion Card" on page 88. 9 Close the system. See "Closing the System" on page 67. 10 Reconnect the system and peripherals to their power sources, and turn them on. See the DRAC card documentation for information on configuring and using the DRAC card. Removing the DRAC Card and Cables 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the central riser board. See "Removing the Central Riser Board" on page 114. 4 Remove the DRAC card cables from the system board by squeezing the metal tabs inward and pulling up. 5 Remove the DRAC card cables from the DRAC connectors by squeezing the metal tabs inward and pulling out. 6 Remove the DRAC card by pressing outward on the front standoffs and lifting the DRAC card out of the system. 7 Reinstall the central riser board. See "Installing the Central Riser Board" on page 115. Installing System Components 95 Book.book Page 96 Monday, September 14, 2009 12:57 PM 8 Add any PCI cards that were removed from the central riser. See "Installing an Expansion Card" on page 88. 9 Close the system. See "Closing the System" on page 67. 10 Reconnect the system and peripherals to their power sources, and turn them on. Optical Drive and Cable A slimline optical drive is mounted on a tray that slides in the front panel and connects to the controllers on the system board through the SAS backplane board. Removing the Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Remove the bezel. See "Removing the Front Bezel" on page 65. 3 Open the system. See "Opening the System" on page 67 96 Installing System Components Book.book Page 97 Monday, September 14, 2009 12:57 PM 4 Disconnect the optical drive cable from the back of the drive. 5 To remove the optical drive, press down and forward on the blue tray release tab and slide the drive tray out of the system. See Figure 3-17. Figure 3-17. Removing and Installing the Optical Drive Tray 1 2 4 3 1 optical-drive cable 2 optical-drive release tab 3 optical -drive tray 4 optical drive Installing the Optical Drive 1 Insert the optical drive tray into the system until it is fully inserted and locked into position. 2 Connect the SATA cable (the end with the branching power cable) to the back of the optical drive. 3 Connect the branching power cable to the power supply connector. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 80. Installing System Components 97 Book.book Page 98 Monday, September 14, 2009 12:57 PM 5 Remove the cable retention bracket from the right interior wall of the chassis. Push the blue release latch and push the bracket toward the front of the system until the bracket detaches from the chassis slots. 6 Route the SATA cable in the cable channel in the right wall of the chassis and replace the cable bracket over the cable. See Figure 3-18. Figure 3-18. SATA Cable Routing in the PowerVault DL2000 1 2 3 4 5 1 SATA_B connector on system board 2 SATA data cable 3 system fans 4 SATA power cable 5 optical drive 7 Route the SATA cable along the top of the cable retention bracket to the central riser. 8 Bend the cable behind the central riser and connect the cable to the SATA_A connector on the system board. 98 Installing System Components Book.book Page 99 Monday, September 14, 2009 12:57 PM Removing the Optical Drive Cable CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Remove the bezel. See "Removing the Front Bezel" on page 65. 3 Open the system. See "Opening the System" on page 67. 4 Release the CD-to-side plane cable from the side plane by pressing outward on the optical drive data cable ejectors until they reach the locked position. 5 Remove the cable from the cable guides on the cooling shroud. 6 Remove the CD-to-side plane cable from the back of the optical drive. See Figure 3-17. Installing the Optical Drive Cable 1 Connect the CD-to-side plane cable (labeled CD) to the back of the optical drive. 2 Route the cable on the side of the cooling shroud and then through the cable guides on the cooling shroud. 3 With the optical drive data cable ejectors in the open position on the side plane, insert the cable (labeled sideplane) into the connector until the ejectors lock. 4 Close the system. See "Closing the System" on page 67. 5 Reconnect the system and peripherals to their power sources, and turn them on. Installing System Components 99 Book.book Page 100 Monday, September 14, 2009 12:57 PM System Memory You can upgrade your system memory to a maximum of 16 GB by installing 667MHz fully buffered (FB) DDR II memory modules in sets of 1-GB or 2-GB. The eight memory sockets are located on the system board under the cooling shroud adjacent to the power supply bays. See Figure 6-2. You can purchase memory upgrade kits from Dell. NOTICE: If you remove your original memory modules from the system during a memory upgrade, keep them separate from any new memory modules that you may have, even if you purchased the new memory modules from Dell. Use only 667 MHz DDR II FB-DIMMs. The memory module sockets are divided into two equal branches (0 and 1). Each branch consists of two channels: • Channel 0 and channel 1 are in branch 0. • Channel 2 and channel 3 are in branch 1. Each channel consists of two DIMM sockets: • Channel 0 contains DIMM_1, DIMM_5. • Channel 1 contains DIMM _2, DIMM_6. • Channel 2 contains DIMM_3, DIMM_7. • Channel 3 contains DIMM _4, DIMM _8. The first DIMM socket of each channel has white release tabs. General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following guidelines when configuring your system memory. 100 • Use only qualified Fully-Buffered DIMMs (FBDs). FBDs can be either single-ranked or dual-ranked. FBDs marked with a 1R are single-ranked and modules marked with a 2R are dual-ranked. • A minimum of two identical FBDs must installed. • DIMM sockets must be populated by lowest number first. • FBDs must be installed in pairs of matched memory size, speed, and technology, and the total number of FBDs in the configuration must total two, four, or eight. For best system performance, all four, or eight FBDs should be identical memory size, speed, and technology. Installing System Components Book.book Page 101 Monday, September 14, 2009 12:57 PM • Memory sparing and memory mirroring require eight FBDs, and all FBDs must be of identical memory size, speed, and technology. • Memory sparing and memory mirroring cannot be implemented at the same time. Non-Optimal Memory Configurations System performance can be affected if your memory configuration does not conform to the preceding installation guidelines. Your system may issue an error message during startup stating that your memory configuration is non-optimal. Memory Sparing Support The system supports memory sparing if eight identical memory modules are installed in the system. The memory sparing feature must be enabled in the System Setup program and can be used only if memory mirroring is not enabled. Memory sparing allocates four ranks of DIMM memory to the spare bank. These four ranks consist of the first rank of memory in DIMM sockets 1 through 4. For single-rank DIMMs, the entire capacity of the four DIMMs is allocated to sparing whereas for dual-rank DIMMs, only half of the fourDIMM capacity is allocated to sparing. Table 3-1 shows how memory sparing splits the available and spared memory in each of the single- and dual-ranked memory module combinations. Table 3-1. Memory Sparing Configurations DIMMs Size/Type Total Memory Available Spare 8 1-GB single-rank 8 GB 4 GB 4 GB 8 2-GB single-rank 16 GB 8 GB 8 GB 8 2-GB dual-rank 16 GB 12 GB 4 GB Memory Mirroring Support The system supports memory mirroring if eight identical memory modules are installed in the system. Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not enabled. In a mirrored configuration, the total available system memory is one-half of the total installed memory. Installing System Components 101 Book.book Page 102 Monday, September 14, 2009 12:57 PM Installing Memory Modules CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 80. NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 4 Locate the memory module sockets on the system board. See Figure 6-2. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM components. 5 Press the ejectors on the memory module socket down and out, as shown in Figure 3-19, to allow the memory module to be inserted into the socket. 102 Installing System Components Book.book Page 103 Monday, September 14, 2009 12:57 PM Figure 3-19. Installing and Removing a Memory Module 1 2 3 4 1 memory module 2 memory module socket ejectors (2) 3 socket 4 alignment key 6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 7 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket. When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed. 8 Repeat step 3 through step 7 of this procedure to install the remaining memory modules. Installing System Components 103 Book.book Page 104 Monday, September 14, 2009 12:57 PM 9 Replace the memory cooling shroud. See "Installing the Cooling Shroud" on page 81. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 10 Close the system. See "Opening the System" on page 67. 11 (Optional) Enter the System Setup program, and check the System Memory setting on the main System Setup screen. See "Entering the System Setup Program" on page 45. The system should have already changed the value to reflect the newly installed memory. 12 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 11 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets. 13 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on page 154. Removing Memory Modules CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 80. NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 104 Installing System Components Book.book Page 105 Monday, September 14, 2009 12:57 PM 4 Locate the memory module sockets on the system board. See Figure 6-2. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow the DIMMs to cool before handling them. Handle the DIMMs by the card edges, and avoid touching the DIMM components. 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-19. 6 Replace the memory cooling shroud. See "Installing the Cooling Shroud" on page 81. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 7 Close the system. See "Closing the System" on page 67. Activating the Integrated NIC TOE To add TCP/IP Offload Engine (TOE) or iSCSI TOE functionality to the system’s integrated NIC, install the appropriate TOE or iSCSI TOE NIC hardware key in the TOE_KEY socket on the system board (see Figure 6-2.) Processors You can upgrade your processor(s) to take advantage of future options in speed and functionality. Each processor and its associated internal cache memory are contained in a land grid array (LGA) package that is installed in a ZIF socket on the system board. Removing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com. Installing System Components 105 Book.book Page 106 Monday, September 14, 2009 12:57 PM 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 67. 4 Remove the fans. See "Removing a System Fan" on page 78 5 Remove the fan bracket. See "Removing the Fan Bracket" on page 81. NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and be removed from the socket. It is recommended that you remove the heat sink while the processor is still warm. NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 6 Press the blue tab on the end of one of the heat-sink retention levers to disengage the lever, then lift the lever 90 degrees. See Figure 3-20. 106 Installing System Components Book.book Page 107 Monday, September 14, 2009 12:57 PM Figure 3-20. Installing and Removing the Heat Sink 1 2 3 1 heat sink 3 retention lever latch 2 heat-sink retention levers (2) 7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Open the other heat sink retention lever. 9 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise direction until it releases from the processor. Do not pry the heat sink from the processor. 10 Lift the heat sink off of the processor and set the heat sink aside. 11 Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See Figure 3-21. 12 Rotate the processor shield upward and out of the way. Installing System Components 107 Book.book Page 108 Monday, September 14, 2009 12:57 PM Figure 3-21. Installing and Removing a Processor 1 2 3 6 4 5 1 notch in processor (2) 2 processor 3 socket-release lever 4 processor shield 5 ZIF socket 6 socket key (2) 13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. Installing a Processor 1 Unpack the new processor. 2 Align the processor with the socket keys on the ZIF socket. See Figure 3-21. 3 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on. When placing the processor in the socket, be careful not to bend the pins in the socket. a 108 If the release lever on the processor socket is not positioned all the way up, move it to that position. Installing System Components Book.book Page 109 Monday, September 14, 2009 12:57 PM b With the processor and the socket keys aligned, set the processor lightly in the socket. NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. c Close the processor shield. See Figure 3-21. d When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor. See Figure 3-21. 4 Install the heat sink. NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in step 10. a If you receive a heat sink and pre-applied thermal grease with your processor kit, remove the protective sheet from the thermal grease layer on top of the heat sink. If you did not receive a replacement heat sink with your processor kit, do the following: • Using a clean lint-free cloth, remove the existing thermal grease from the heat sink you removed in step 10. • Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the processor. b Place the heat sink on the processor. See Figure 3-20. c Close one of the two heat sink retention levers until it locks. See Figure 3-20. d Repeat for the other heat sink retention lever. 5 Reinstall the fan bracket. See "Replacing the Fan Bracket" on page 82. 6 Close the system. See "Closing the System" on page 67. As the system boots, it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program. 7 Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration. See "Entering the System Setup Program" on page 45. 8 Run the system diagnostics to verify that the new processor operates correctly. Installing System Components 109 Book.book Page 110 Monday, September 14, 2009 12:57 PM See "Running the System Diagnostics" on page 154 for information about running the diagnostics. System Battery The system battery is a 3.0-volt (V), coin-cell battery. Replacing the System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See your System Information Guide for additional information. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67 3 Locate the battery socket. See "System Board Connectors" on page 158. NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board. NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 4 Remove the system battery. 110 a Support the battery connector by pressing down firmly on the positive side of the connector. b While supporting the battery connector, press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector. Installing System Components Book.book Page 111 Monday, September 14, 2009 12:57 PM Figure 3-22. Replacing the System Battery 1 2 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5 Install the new system battery. a Support the battery connector by pressing down firmly on the positive side of the connector. b Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector. c Press the battery straight down into the connector until it snaps into place. 6 Close the system. See "Closing the System" on page 67. 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 8 Enter the System Setup program to confirm that the battery is operating properly. See "Entering the System Setup Program" on page 45. 9 Enter the correct time and date in the System Setup program's Time and Date fields. 10 Exit the System Setup program. Installing System Components 111 Book.book Page 112 Monday, September 14, 2009 12:57 PM 11 To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for at least an hour. 12 After an hour, reconnect the system to its electrical outlet and turn it on. 13 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on page 167 for instructions on obtaining technical assistance. Expansion-Card Riser Boards Removing the Left Expansion-Card Riser Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove any expansion cards from the left riser expansion-card slots. See "Removing an Expansion Card" on page 90. 4 Remove the expansion-card cage. See "Removing the Expansion-Card Cage" on page 91. 5 Remove the expansion-card riser board: 112 a Pull the expansion-card riser release pin. See Figure 3-23. b While pulling the release pin, slide the riser board away from the expansion card openings. c Lift the riser board from the six securing tabs. Installing System Components Book.book Page 113 Monday, September 14, 2009 12:57 PM Figure 3-23. Replacing the Left Riser Board 3 4 5 2 1 1 riser release pin 2 expansion-card rails 3 expansion-card cage 4 riser securing tabs (6) 5 riser securing slots (6) Installing the Left Riser Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Place the riser board in the expansion-card cage so that the six securing tabs are fully inserted in the six securing slots on the riser board. See Figure 3-23. Installing System Components 113 Book.book Page 114 Monday, September 14, 2009 12:57 PM 2 Slide the riser board toward the expansion card openings until you feel the riser-board release pin snap into place. 3 Replace the expansion-card cage. See "Replacing the Expansion-Card Cage" on page 93. 4 Install all expansion cards in the expansion-card slots. See "Installing an Expansion Card" on page 88. 5 Close the system. See "Closing the System" on page 67. Removing the Central Riser Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the optical drive cable. See "Removing the Optical Drive Cable" on page 99. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 80. 5 Remove the cable retention bracket. See "Removing the Cable Retention Bracket" on page 83. 6 Remove any peripheral cards from the central riser. See "Removing an Expansion Card" on page 90. 7 Press the blue release tab in the center of the central riser to release the board from the system board socket while easing both ends of the riser upward. 8 Lift the central riser board from the two guide pins on either end, and draw the riser away from the system board. See Figure 3-23. 114 Installing System Components Book.book Page 115 Monday, September 14, 2009 12:57 PM Figure 3-24. Installing the Central Riser Board 2 3 1 4 5 1 card guide (2) 2 release tab 3 central riser board 4 guide pins (2) 5 system board socket Installing the Central Riser Board 1 Fitting the two guides over the guide pins on the system board, gently lower the central riser board until the board connector is firmly seated into the system board socket. See Figure 3-24. 2 Replace any PCI cards that were removed from the central riser. See "Installing an Expansion Card" on page 88. 3 Replace the cable retention bracket. See "Installing the Cable Retention Bracket" on page 84. Installing System Components 115 Book.book Page 116 Monday, September 14, 2009 12:57 PM 4 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 81. 5 Install the optical drive cable. See "Removing the Optical Drive Cable" on page 99. 6 Close the system. See "Closing the System" on page 67. 7 Reconnect the system and peripherals to their power sources, and turn them on. Sideplane Board Removing the Sideplane Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 87. 4 Remove any cables from the sideplane board. 5 Pressing inward on the sideplane release tabs, lift the sideplane up and away from the system. See Figure 3-25 116 Installing System Components Book.book Page 117 Monday, September 14, 2009 12:57 PM Figure 3-25. Sideplane Removal and Installation 2 3 4 1 5 1 sideplane board 2 sideplane release tabs (2) 3 guides (2) 4 backplane connector 5 pins (2) Installing System Components 117 Book.book Page 118 Monday, September 14, 2009 12:57 PM Installing the Sideplane Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Align the two guides on the sideplane board with the two pins on the SAS backplane board, and gently lower the sideplane so that the sideplane connector is fully seated into the SAS backplane board connector. See Figure 3-25. 3 Reattach any cables to the sideplane board. 4 If applicable, replace the storage controller daughter card. See "Installing a SAS Controller Daughter Card" on page 85. 5 Close the system. See "Closing the System" on page 67. SAS Backplane Board Removing the SAS Backplane Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 If applicable, disconnect the optical drive from the SAS backplane board. See "Removing the Optical Drive" on page 96. 4 Remove the hard drives. See "Removing a Hot-Plug Hard Drive" on page 70. 118 Installing System Components Book.book Page 119 Monday, September 14, 2009 12:57 PM NOTE: To properly reinstall the hard drives, ensure that you record which hard drive you remove from which bay. 5 Disconnect the SAS cable(s) and control panel cable from the backplane connectors. See "SAS Controller Daughter Card Cabling Guidelines" on page 87 and "Removing the Control Panel Assembly" on page 122. 6 If applicable, remove the storage controller daughter card. See "Removing a SAS Controller Daughter Card" on page 87. 7 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 80. 8 Remove the fans. See "Removing a System Fan" on page 78 9 Remove the fan bracket. See "Removing the Fan Bracket" on page 81. 10 Remove the SAS backplane board: a Pull the SAS-backplane board release pin. See Figure 3-26. b While pulling the release pin, tilt the backplane board toward the back of the system. c Lift the backplane board from its securing tabs and remove the backplane board from the chassis. Installing System Components 119 Book.book Page 120 Monday, September 14, 2009 12:57 PM Figure 3-26. SAS Backplane Board Removal 2 3 4 1 5 1 drive carrier 2 SAS-backplane board release pin 3 SAS backplane board 4 securing slots (10) 5 securing tabs (10) Installing the SAS Backplane Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Place the SAS backplane board so that the securing tabs on the drive cage are fully inserted into the securing slots on the backplane board. See Figure 3-26. 2 Pull the SAS-backplane board release pin. See Figure 3-26. 3 While pulling the release pin, tilt the SAS-backplane board toward the front of the system until it stops, then release the release pin and ensure that it snaps into place. 120 Installing System Components Book.book Page 121 Monday, September 14, 2009 12:57 PM 4 Replace the fan bracket. See "Replacing the Fan Bracket" on page 82. 5 Replace the fans. See "Replacing a Cooling Fan" on page 79. 6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 81. 7 Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on page 85. 8 Reattach the SAS controller daughter card cables and the control panel cable. See "SAS Controller Daughter Card Cabling Guidelines" on page 87. 9 Reinstall the hard drives. See "Installing a Hot-Plug Hard Drive" on page 70. NOTE: Reinstall the hard drives in the same drive bays from which they were removed. 10 If applicable, reconnect the optical drive. See "Installing the Optical Drive" on page 97. 11 Close the system. See "Closing the System" on page 67. Installing System Components 121 Book.book Page 122 Monday, September 14, 2009 12:57 PM Control Panel Assembly (Service-only Procedure) NOTE: The control panel assembly consists of two separate modules—the display module and the control panel circuit board. Use the following instructions to remove and install either module. Removing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If applicable, remove the bezel. See "Removing the Front Bezel" on page 65. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 3 Open the system. See "Opening the System" on page 67. 4 Disconnect the control panel cable at back of the control panel board. See Figure 3-27. NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable. a Squeeze the metal tabs on the ends of the cable connector. b Gently work the connector out of the socket. 5 Disconnect the display module cable from the control panel board. See Figure 3-27. 6 Remove the three screws that secure the control panel board to the system chassis and remove the board. See Figure 3-27. 7 Remove the display module: 122 a Insert the end of paper clip into the hole on the right side of the display module and gently pry off the label. b Using a T10 Torx driver, remove the two screws that secure the display module to the system chassis. c Remove the display module from the chassis cutout. Installing System Components Book.book Page 123 Monday, September 14, 2009 12:57 PM Figure 3-27. Control Panel Removal 5 4 6 3 2 1 7 1 display module label 2 display module securing screws (2) 3 display module 4 display module cable 5 control panel cable 6 control panel circuit board 7 control-panel circuit board securing screws (3) Installing the Control Panel Assembly 1 Insert the display module into the chassis cutout and secure with the two Torx screws. 2 Affix the display module label to the display module. 3 Install the control panel board in the system chassis and secure with the three Phillips screws. See Figure 3-27. 4 Connect the display module cable to the control panel board. See Figure 3-27. Installing System Components 123 Book.book Page 124 Monday, September 14, 2009 12:57 PM 5 Connect the control panel cable to the control panel board. See Figure 3-27. 6 Close the system. See "Closing the System" on page 67. 7 Reconnect the system to the power source and turn on the system and attached peripherals. 8 If applicable, install the bezel. System Board (Service-only Procedure) Removing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See"Opening the System" on page 67 3 If applicable, remove any expansion cards. See "Installing an Expansion Card" on page 90 4 Remove the expansion-card cage. See "Removing the Expansion-Card Cage" on page 91 5 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 80. 6 Remove the fans. See "Removing a System Fan" on page 78. 7 Remove the fan bracket. See "Removing the Fan Bracket" on page 81 8 If applicable, remove the DRAC card. See "DRAC Card and Cables" on page 93 CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM components. 9 Remove the memory modules. See "Removing Memory Modules" on page 104. 124 Installing System Components Book.book Page 125 Monday, September 14, 2009 12:57 PM NOTE: While removing the memory modules, record the memory module socket locations to ensure proper installation. 10 Remove the heatsink(s) and microprocessor(s). See "Removing a Processor" on page 105. 11 Remove the TOE key, if present. See Figure 6-2 for the location of the TOE key. 12 Remove the sideplane. See "Removing the Sideplane Board" on page 116. 13 Remove the SAS backplane. See "Removing the SAS Backplane Board" on page 118. 14 Remove the system board: a Pull the system-board tray riser release pin. See Figure 3-28. b While pulling the release pin, slide the system-board tray toward the front of the chassis. c Lift up the system-board tray and remove it from the chassis. Installing System Components 125 Book.book Page 126 Monday, September 14, 2009 12:57 PM Figure 3-28. System Board Removal 2 3 1 4 126 1 system-board tray 2 system-board tray riser release pin 3 system board 4 system-board securing tabs Installing System Components Book.book Page 127 Monday, September 14, 2009 12:57 PM Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Lower the system-board tray until the tray sits flat on the bottom of the chassis. 2 Ensure that all 17 system-board securing tabs are fully inserted into the 17 system-board securing slots. See Figure 3-28. 3 Slide the system-board tray toward the back of the chassis until it locks into position. 4 Replace the SAS backplane. See "Installing the SAS Backplane Board" on page 120. 5 Replace the sideplane. See "Installing the Sideplane Board" on page 118 6 Reinstall the TOE key, if applicable. See Figure 6-2 for the TOE key’s location. 7 Replace the heatsink(s) and microprocessor(s). See "Installing a Processor" on page 108. 8 Replace the memory modules. See "Installing Memory Modules" on page 102. 9 If applicable, replace the DRAC card. See "DRAC Card and Cables" on page 93. 10 Replace the fan bracket. See "Replacing the Fan Bracket" on page 82. 11 Replace the fans. See "Replacing a Cooling Fan" on page 79. 12 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 81. 13 Replace the expansion-card cage. See "Replacing the Expansion-Card Cage" on page 93. 14 If applicable, replace any expansion cards. See "Installing an Expansion Card" on page 88. 15 Close the system. See "Closing the System" on page 67. Installing System Components 127 Book.book Page 128 Monday, September 14, 2009 12:57 PM 128 Installing System Components Book.book Page 129 Monday, September 14, 2009 12:57 PM Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Start-Up Routine Look and listen during the system's start-up routine for the indications described in Table 1-1. Table 4-1. Start-Up Routine Indications Look/listen for: Action A status or error message displayed See "LCD Status Messages" on page 20. on the front-panel LCD. An error message displayed on the monitor. See "System Messages" on page 32. Alert messages from the systems management software. See the systems management software documentation. The monitor's power indicator. See "Troubleshooting the Video Subsystem" on page 131. The keyboard indicators. See "Troubleshooting the Keyboard" on page 132. The USB CD drive activity indicator. See "Troubleshooting a USB Device" on page 134. Troubleshooting Your System 129 Book.book Page 130 Monday, September 14, 2009 12:57 PM Table 4-1. Start-Up Routine Indications (continued) Look/listen for: Action The CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 143. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 146. An unfamiliar constant scraping or See "Getting Help" on page 167. grinding sound when you access a drive. Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 131. Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments. Table 4-2. IRQ Assignment Defaults IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Serial port 2 (COM2 and COM4) IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access controller IRQ6 Diskette drive controller IRQ7 Reserved IRQ8 Real-time clock 130 Troubleshooting Your System Book.book Page 131 Monday, September 14, 2009 12:57 PM Table 4-2. IRQ Assignment Defaults (continued) IRQ Line Assignment IRQ9 ACPI functions (used for power management) IRQ10 Available IRQ11 Available IRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup program IRQ13 Math coprocessor IRQ14 IDE CD drive controller IRQ15 Available Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See "Front-Panel Features and Indicators" on page 13 and "Back-Panel Features and Indicators" on page 17 for the front- and back-panel connectors on your system. Troubleshooting the Video Subsystem Problem • Monitor is not working properly. • Video memory is faulty. Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector. Troubleshooting Your System 131 Book.book Page 132 Monday, September 14, 2009 12:57 PM To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1 minute, then connect the monitor to the other video connector and turn the system on again. 3 Determine whether the system has monitors attached to both the front and rear video connectors. The system supports only one monitor attached to either the front or rear video connector. When a monitor is connected to the front panel, the back-panel video, and PS/2 keyboard and mouse connectors are disabled. If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved, continue to the next step. 4 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 167. Troubleshooting the Keyboard Problem • System message indicates a problem with the keyboard • Keyboard is not functioning properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 45. 2 Examine the keyboard and its cable for signs of damage. 3 Swap the faulty keyboard with a working keyboard. If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 167. 4 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. If the problem is not resolved, see "Getting Help" on page 167. 132 Troubleshooting Your System Book.book Page 133 Monday, September 14, 2009 12:57 PM Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step. 3 Swap the faulty mouse with a working mouse. If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 167. 4 Enter the System Setup program and ensure that the USB port is enabled. See "Using the System Setup Program" on page 45. If the problem is not resolved, see "Getting Help" on page 167. Troubleshooting Basic I/O Functions Problem • Error message indicates a problem with a serial port. • Device connected to a serial port is not operating properly. Action 1 Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM ports are configured appropriately for any applications you are using. See "Using the System Setup Program" on page 45. Troubleshooting Your System 133 Book.book Page 134 Monday, September 14, 2009 12:57 PM 2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 134. Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. 3 Turn off the system and the serial device, and swap the device with a comparable device. 4 Turn on the system and the serial device. If the problem is resolved, replace the serial device. See "Getting Help" on page 167. If the problem persists, see "Getting Help" on page 167. Troubleshooting a USB Device Problem 134 • System message indicates a problem with a USB device. • Device connected to a USB port is not operating properly. Troubleshooting Your System Book.book Page 135 Monday, September 14, 2009 12:57 PM Action 1 Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 45. 2 Turn off the system and any USB devices. 3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector. 4 Turn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 167. 5 If possible, swap the interface cable with a working cable. If the problem is resolved, replace the interface cable. See "Getting Help" on page 167. 6 Turn off the system and the USB device, and swap the device with a comparable device. 7 Turn on the system and the USB device. If the problem is resolved, replace the USB device. See "Getting Help" on page 167. If the problem persists, see "Getting Help" on page 167. Troubleshooting Your System 135 Book.book Page 136 Monday, September 14, 2009 12:57 PM Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 154. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 19. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation. • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 4 Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" on page 45. 5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation. 6 Ensure that all network cables are of the proper type and do not exceed the maximum length. See Network Cable Requirements in your Getting Started Guide. 136 Troubleshooting Your System Book.book Page 137 Monday, September 14, 2009 12:57 PM Troubleshooting a Wet System Problem • Liquid spilled on the system. • Excessive humidity. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening and Closing the System" on page 66. 3 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 90. 4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Opening and Closing the System" on page 66. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 167. 7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 88. 8 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. If the tests fail, see "Getting Help" on page 167. Troubleshooting Your System 137 Book.book Page 138 Monday, September 14, 2009 12:57 PM Troubleshooting a Damaged System Problem • System was dropped or damaged. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Open the system. See "Opening and Closing the System" on page 66. 2 Ensure that the following components are properly installed: • Expansion cards and risers • Power supplies • Fans • Processors and heat sinks • Memory modules • Drive-carrier connections to the SAS backplane board, if applicable 3 Ensure that all cables are properly connected. 4 Close the system. See "Opening and Closing the System" on page 66. 5 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 154. If the tests fail, see "Getting Help" on page 167. Troubleshooting the System Battery Problem 138 • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. Troubleshooting Your System Book.book Page 139 Monday, September 14, 2009 12:57 PM NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. Action 1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program" on page 45. 2 Turn off the system and disconnect it from the electrical outlet for at least one hour. 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" on page 110. If the problem is not resolved by replacing the battery, see "Getting Help" on page 167. NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery. Troubleshooting Power Supplies Problem • System-status indicators are amber. • Power-supply fault indicators are amber. • Front-panel status LCD indicates a problem with the power supplies. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Troubleshooting Your System 139 Book.book Page 140 Monday, September 14, 2009 12:57 PM 1 Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 153. 2 Locate the faulty power supply. The power supply's fault indicator is lit. See "Power Indicator Codes" on page 18. NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed. Remove and install only one power supply at a time in a system that is powered on. Operating the system for extended periods of time with only one power supply installed, without a power supply blank installed, can cause the system to overheat. Remove the faulty power supply. See "Removing a Power Supply" on page 76. 3 Ensure that the power supply is properly installed by removing and reinstalling it. See "Replacing a Power Supply" on page 77. NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply and to determine if it is working properly. The power indicator turns green to signify that the power supply is functioning properly. See "Power Indicator Codes" on page 18. 4 Check the indicators to see if the problem is resolved. If not, remove the faulty power supply. See "Removing a Power Supply" on page 76. 5 Install a new power supply. See "Replacing a Power Supply" on page 77. If the problem persists, see "Getting Help" on page 167. Troubleshooting System Cooling Problems Problem • Systems management software issues a fan-related error message. Action Ensure that none of the following conditions exist: 140 • Ambient temperature is too high. • External airflow is obstructed. Troubleshooting Your System Book.book Page 141 Monday, September 14, 2009 12:57 PM • Cables inside the system obstruct airflow. • An individual cooling fan has failed. See "Troubleshooting a Fan" on page 141. Troubleshooting a Fan Problem • System-status indicator is amber. • Systems management software issues a fan-related error message. • Front panel LCD indicates a problem with the fan. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" on page 153. 2 Open the system. See "Opening and Closing the System" on page 66. CAUTION: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace one fan at a time. 3 Locate the faulty fan indicated by the LCD display or diagnostic software. For the identification number of each fan, see Figure 3-8. 4 Ensure that the faulty fan's power cable is firmly attached to the fan power connector. See "System Fans" on page 78. NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly. 5 If the problem is not resolved, install a new fan. See "System Fans" on page 78. If the replacement fan is working properly, close the system. See "Opening and Closing the System" on page 66. If the replacement fan does not operate, see "Getting Help" on page 167. Troubleshooting Your System 141 Book.book Page 142 Monday, September 14, 2009 12:57 PM Troubleshooting System Memory Problem • Faulty memory module. • Faulty system board. • Front-panel status LCD indicates a problem with system memory. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. 2 Turn on the system and attached peripherals. If an error message does not appear, continue to the next step. If an error messages appears, go to step 11. 3 Enter the System Setup program and check the system memory setting. See "Entering the System Setup Program" on page 45. If the amount of memory installed matches the system memory setting, go to step 11. 4 Remove the bezel. See "Front Bezel" on page 65. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening and Closing the System" on page 66. 7 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 102. 8 Close the system. See "Opening and Closing the System" on page 66. 9 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 142 Troubleshooting Your System Book.book Page 143 Monday, September 14, 2009 12:57 PM 10 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 45. If the amount of memory installed does not match the system memory setting, then perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. b Open the system. See "Opening and Closing the System" on page 66. NOTE: Several configurations for memory modules exist; see "General Memory Module Installation Guidelines" on page 100. c Swap the memory module in socket 1 with another of the same capacity. See "Installing Memory Modules" on page 102. d Close the system. See "Opening and Closing the System" on page 66. e Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. f As the system boots, observe the monitor screen and the indicators on the keyboard. 11 Perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. b Open the system. See "Opening and Closing the System" on page 66. c Perform step c through step f in step 10 for each memory module installed. If the problem persists, see "Getting Help" on page 167. Troubleshooting an Optical Drive Problem • System cannot read data from a CD or DVD in an optical drive. • Optical drive indicator does not blink during boot. Troubleshooting Your System 143 Book.book Page 144 Monday, September 14, 2009 12:57 PM Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Try using a different CD or DVD that you know works properly. 2 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 45. 3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5 Open the system. See "Opening and Closing the System" on page 66. 6 Ensure that the interface cable is securely connected to the optical drive and to the sideplane. 7 Ensure that a power cable is properly connected to the drive. 8 Close the system. See "Opening and Closing the System" on page 66. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 167. Troubleshooting an External SCSI Tape Drive Problem 144 • Defective tape drive • Defective tape cartridge • Missing or corrupted tape-backup software or tape drive device driver • Defective SCSI controller Troubleshooting Your System Book.book Page 145 Monday, September 14, 2009 12:57 PM Action 1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works. 2 Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation. 4 Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and SCSI controller card. 5 Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface cable used to connect the drive. See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination. 6 Run the appropriate online diagnostics tests. See "Using Server Administrator Diagnostics" on page 153. 7 Open or remove the bezel. See "Front Bezel" on page 65. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 9 Open the system. See "Opening and Closing the System" on page 66. 10 Ensure that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion Card" on page 88. 11 Close the system. See "Opening and Closing the System" on page 66. 12 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals. 13 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions. Troubleshooting Your System 145 Book.book Page 146 Monday, September 14, 2009 12:57 PM 14 If you cannot resolve the problem, see "Getting Help" on page 167 for information on obtaining technical assistance. Troubleshooting a Hard Drive Problem • Device driver error. • One or more hard drives not recognized by the system. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 153. Depending on the results of the diagnostics test, proceed as needed through the following steps. 2 Remove the bezel. See "Removing the Front Bezel" on page 65. 3 If you are experiencing problems with multiple hard drives, skip to step 7. For a problem with a single hard drive, continue to the next step. 4 Turn off your system, reseat the hard drive, and restart the system. 5 If your system has a SAS controller daughter card, perform the following steps. a Restart the system and press <Ctrl><C> to enter the host adapter configuration utility program. See the documentation supplied with the host adapter for information about the configuration utility. b 146 Ensure that the hard drive has been configured correctly for the RAID. Troubleshooting Your System Book.book Page 147 Monday, September 14, 2009 12:57 PM c Exit the configuration utility and allow the system to boot to the operating system. 6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating system documentation for more information. 7 Check the cable connections inside the system: a Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening the System" on page 67. c Verify that the cable connections between SAS backplane(s) and the SAS daughter card are correct. See "Installing a SAS Controller Daughter Card" on page 85. d Verify that the SAS cables are securely seated in their connectors. e Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors. f Close the system. See "Closing the System" on page 67. g Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 167. Troubleshooting a SAS Controller Daughter Card NOTE: When troubleshooting a SAS controller daughter card, also see the documentation for your operating system and the controller daughter card. Problem • Error message indicates a problem with the SAS controller daughter card. • SAS controller daughter card performs incorrectly or not at all. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and Troubleshooting Your System 147 Book.book Page 148 Monday, September 14, 2009 12:57 PM support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. 2 Enter the System Setup program and ensure that the SAS controller daughter card is enabled. See "Using the System Setup Program" on page 45. 3 Restart the system and press the following key sequence to enter the configuration utility program: • <Ctrl><C> for a SAS controller See the controller's documentation for information about configuration settings. 4 Check the configuration settings, make any necessary corrections, and restart the system. If the problem is not resolved, continue to the next step. 5 Remove the bezel. See "Removing the Front Bezel" on page 65. 6 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 7 Open the system. See "Opening and Closing the System" on page 66. 8 Ensure that the controller card is firmly seated in its connector. See "SAS Controller Daughter Card" on page 85. 9 Verify that the cable connections between the SAS backplane(s) and the SAS controller daughter card are correct. See "Installing a SAS Controller Daughter Card" on page 85. 10 Ensure that the cables are firmly connected to the SAS controller daughter card and the SAS backplane board. 11 Close the system. See "Opening and Closing the System" on page 66. 12 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 167. 148 Troubleshooting Your System Book.book Page 149 Monday, September 14, 2009 12:57 PM Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. Problem • Error message indicates a problem with an expansion card. • Expansion card performs incorrectly or not at all. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostic test. See "Using the System Setup Program" on page 45. 2 Open or remove the bezel. See "Front Bezel" on page 65. 3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 4 Open the system. See "Opening and Closing the System" on page 66. 5 Ensure that each expansion card is firmly seated in its connector. See"Installing an Expansion Card" on page 88. 6 Close the system. See "Opening and Closing the System" on page 66. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system. See "Opening and Closing the System" on page 66. 10 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 90. 11 Close the system. See "Opening and Closing the System" on page 66. Troubleshooting Your System 149 Book.book Page 150 Monday, September 14, 2009 12:57 PM 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. If the tests fail, see "Getting Help" on page 167. 14 For each expansion card you removed in step 10, perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening and Closing the System" on page 66. c Reinstall one of the expansion cards. d Close the system. See "Opening and Closing the System" on page 66. e Run the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 167. Troubleshooting the Microprocessors Problem • Error message indicates a processor problem. • Front-panel status LCD indicates a problem with the processors or system board. • A heat sink is not installed for each processor. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 153. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 150 Troubleshooting Your System Book.book Page 151 Monday, September 14, 2009 12:57 PM 3 Open the system. See "Opening and Closing the System" on page 66. 4 Ensure that each processor and heat sink are properly installed. See "Processors" on page 105. 5 Close the system. See "Opening and Closing the System" on page 66. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 7 Run the appropriate online diagnostic test. If the tests fail or the problem persists, continue to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system. See "Opening and Closing the System" on page 66. 10 Remove processor 2, leaving only processor 1 installed. See "Processors" on page 105. To locate the processors, see Figure 6-2. If only one processor is installed, see "Getting Help" on page 167. 11 Close the system. See "Opening and Closing the System" on page 66. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. If the tests complete successfully, go to step 19. 14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 15 Open the system. See "Opening and Closing the System" on page 66. 16 Replace processor 1 with another processor of the same capacity. See "Processors" on page 105. 17 Close the system. See "Opening and Closing the System" on page 66. 18 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1. See "Getting Help" on page 167. 19 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. Troubleshooting Your System 151 Book.book Page 152 Monday, September 14, 2009 12:57 PM 20 Open the system. See "Opening and Closing the System" on page 66. 21 Reinstall the processors that you removed in step 10. See "Processors" on page 105. 22 Close the system. See "Opening and Closing the System" on page 66. 23 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 167. 152 Troubleshooting Your System Book.book Page 153 Monday, September 14, 2009 12:57 PM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem. Using Server Administrator Diagnostics To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics. To access the online diagnostics, log into the Server Administrator home page, and then click the Diagnostics tab. For information about using diagnostics, see the online help. For additional information, see the Server Administrator User's Guide. System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you to: • Run tests individually or collectively. • Control the sequence of tests. • Repeat tests. • Display, print, or save test results. • Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached. • View help messages that briefly describe each test and its parameters. • View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. Running the System Diagnostics 153 Book.book Page 154 Monday, September 14, 2009 12:57 PM When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and optical drive) are functioning, you can use the system diagnostics to help identify the problem. Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program). 1 As the system boots, press <F10> during POST. 2 From the utility partition main menu, select Run System Diagnostics, or select Run Memory Diagnostics if you are troubleshooting memory. When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics. NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen. System Diagnostics Testing Options Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options. Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results. 154 Running the System Diagnostics Book.book Page 155 Monday, September 14, 2009 12:57 PM Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather than its components, selects all of the components of the device for testing. Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option. • Show Ending Timestamp — When checked, time stamps the test log. • Test Iterations — Selects the number of times the test is run. • Log output file pathname — When checked, enables you to specify where the test log file is saved. Running the System Diagnostics 155 Book.book Page 156 Monday, September 14, 2009 12:57 PM Viewing Information and Results The tabs in the Customize window provide information about the test and the test results. The following tabs are available: 156 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. • Help — Displays information about the currently selected device, component, or test. • Configuration — Displays basic configuration information about the currently selected device. • Parameters — If applicable, displays parameters that you can set for the test. Running the System Diagnostics Book.book Page 157 Monday, September 14, 2009 12:57 PM Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. NOTE: To access the jumpers, remove the cooling shroud by lifting the release latch and sliding the shroud towards the front of the system. See Figure 3-9. NOTE: Lift up the memory module airflow shroud for easy access to the jumpers. Figure 6-1. System Board Jumpers Jumpers and Connectors 157 Book.book Page 158 Monday, September 14, 2009 12:57 PM Table 6-1. System Board Jumper Settings Jumper 1 PWRD_EN Setting Description (default) The password feature is enabled. The password feature is disabled. 2 NVRAM_CLR (default) The configuration settings are retained at system boot. The configuration settings are cleared at the next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restoring the configuration information.) NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169. System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of system board connectors. 158 Jumpers and Connectors Book.book Page 159 Monday, September 14, 2009 12:57 PM Figure 6-2. System Board Connectors 1 2 25 3 24 4 23 5 6 22 7 8 9 10 11 12 21 20 Table 6-2. 19 18 17 16 15 14 13 System Board Connectors Connector Description 1 DRAC_CONN2 Dell Remote Access Control (DRAC) card 2 2 SATA_B SATA B connector Jumpers and Connectors 159 Book.book Page 160 Monday, September 14, 2009 12:57 PM Table 6-2. System Board Connectors (continued) Connector Description 3 DRAC_CONN1 Dell Remote Access Control (DRAC) card 1 4 DIMM 1 Memory module, slot 1 5 DIMM 5 Memory module, slot 5 6 DIMM 2 Memory module, slot 2 7 DIMM 6 Memory module, slot 6 8 DIMM 3 Memory module, slot 3 9 DIMM 7 Memory module, slot 7 10 DIMM 4 Memory module, slot 4 11 DIMM 8 Memory module, slot 8 12 CPU1 Microprocessor 1 13 FAN4_2U System cooling fan 14 FLOPPY Floppy drive connector 15 FAN3_2U System cooling fan 16 FAN2_2U System cooling fan 17 FAN1_2U System cooling fan 18 CPU2 Microprocessor 2 19 TOE_KEY TCP/IP Offload Engine Key 20 BACKPLANE Backplane power connector 21 SIDEPLANE Sideplane connector 22 RISER1 Left riser board connector 23 SATA_A SATA A connector 24 BATTERY System battery 25 RISER2 Central riser board connector 160 Jumpers and Connectors Book.book Page 161 Monday, September 14, 2009 12:57 PM SAS Backplane Board Connectors Figure 6-3 shows the location of the connectors on the SAS backplane board. Figure 6-3. SAS Backplane Board Components: 3.5-inch x4 2 3 1 front 6 5 4 7 back 1 drive 0 (SASDRV0) 2 SAS (SAS_A) 3 tape drive power connector (J_TBU_PWR) 4 drive 2 (SASDRV2) 5 drive 3 (SASDRV3) 6 drive 1 (SASDRV1) 7 backplane power (J_BP_PWR) Jumpers and Connectors 161 Book.book Page 162 Monday, September 14, 2009 12:57 PM Sideplane Board Connectors See Figure 6-4 for the location and description of connectors on the sideplane board. Figure 6-4. Sideplane Board Connectors 2 1 3 6 4 5 1 control panel (CTRL) 2 SAS controller daughter card (PCIE_STORAGE) 3 chassis intrusion switch 4 CD IDE (IDE) 5 pin guides (2) 6 system board connector Expansion-Card Riser-Board Components and PCI Buses Figure 6-5 and Figure 6-6 show the components on the optional PCIe expansion-card riser boards, including the expansion-card slots and buses. 162 Jumpers and Connectors Book.book Page 163 Monday, September 14, 2009 12:57 PM Figure 6-5. Optional PCIe Left Expansion-Card Riser Board Components 1 2 3 4 5 1 riser release pin 2 slot 2 PCIe x8 lane width 3 slot 3 PCIe x4 lane width 4 pin guide (2) 5 system board connector Figure 6-6. Optional PCIe Expansion-Card Central Riser Board Components 1 2 1 slot 1 PCI-X - x8 lane width 2 system board connector Jumpers and Connectors 163 Book.book Page 164 Monday, September 14, 2009 12:57 PM Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 45. The password jumper enables these password features or disables them and clears any password(s) currently in use. NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with your system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening and Closing the System" on page 66. 3 Lift up the memory module shroud. 4 Remove the jumper plug from the password jumper. See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on the system board. 5 Close the system. 6 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug. NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next time it boots. 7 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 8 Open the system. See "Opening and Closing the System" on page 66. 9 Install the jumper plug on the password jumper. 10 Lower the memory module shroud. 11 Close the system. 164 Jumpers and Connectors Book.book Page 165 Monday, September 14, 2009 12:57 PM 12 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 13 Assign a new system and/or setup password. To assign a new password using the System Setup program, see "Assigning a System Password" on page 57. Jumpers and Connectors 165 Book.book Page 166 Monday, September 14, 2009 12:57 PM 166 Jumpers and Connectors Book.book Page 167 Monday, September 14, 2009 12:57 PM Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com. 2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 3 Click Contact Us on the left side of the page. 4 Select the appropriate service or support link based on your need. 5 Choose the method of contacting Dell that is convenient for you. Getting Help 167 Book.book Page 168 Monday, September 14, 2009 12:57 PM 168 Getting Help Book.book Page 169 Monday, September 14, 2009 12:57 PM Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute. The primary organization for developing technology standards in the U.S. application — Software designed to help you perform a specific task or series of tasks. Applications run from the operating system. ASCII — American Standard Code for Information Interchange. asset tag — An individual code assigned to a system, usually by an administrator, for security or tracking purposes. backup — A copy of a program or data file. As a precaution, back up your system’s hard drive on a regular basis. Before making a change to the configuration of your system, back up important start-up files from your operating system. backup battery — A battery that maintains system configuration, date, and time information in a special section of memory when the system is turned off. beep code — A diagnostic message in the form of a pattern of beeps from your system’s speaker. For example, one beep, followed by a second beep, and then a burst of three beeps is beep code 1-1-3. BIOS — Basic input/output system. Your system’s BIOS contains programs stored on a flash memory chip. The BIOS controls the following: • Communications between the processor and peripheral devices • Miscellaneous functions, such as system messages bit — The smallest unit of information interpreted by your system. blade — A module that contains a processor, memory, and a hard drive. The modules are mounted into a chassis that includes power supplies and fans. BMC — Baseboard management controller. Glossary 169 Book.book Page 170 Monday, September 14, 2009 12:57 PM boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing <Ctrl><Alt><Del>. Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on. bootable diskette — A diskette that is used to start your system if the system will not boot from the hard drive. BTU — British thermal unit. bus — An information pathway between the components of a system. Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system. Your system also contains an address bus and a data bus for communications between the processor and RAM. C — Celsius. cache — A fast storage area that keeps a copy of data or instructions for quick data retrieval. When a program makes a request to a disk drive for data that is in the cache, the disk-cache utility can retrieve the data from RAM faster than from the disk drive. CD — Compact disc. CD drives use optical technology to read data from CDs. cm — Centimeter(s). cmos — Complementary metal-oxide semiconductor. component — As they relate to DMI, components include operating systems, computer systems, expansion cards, and peripherals that are compatible with DMI. Each component is made up of groups and attributes that are defined as relevant to that component. COM n — The device names for the serial ports on your system. control panel — The part of the system that contains indicators and controls, such as the power button and power indicator. controller — A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral. conventional memory — The first 640 KB of RAM. Conventional memory is found in all systems. Unless they are specially designed, MS-DOS® programs are limited to running in conventional memory. coprocessor — A chip that relieves the system’s processor of specific processing tasks. A math coprocessor, for example, handles numeric processing. CPU — Central processing unit. See processor. DC — Direct current. 170 Glossary Book.book Page 171 Monday, September 14, 2009 12:57 PM DDR — Double-data rate. A technology in memory modules that potentially doubles the output. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed. DHCP — Dynamic Host Configuration Protocol. A method of automatically assigning an IP address to a client system. diagnostics — A comprehensive set of tests for your system. DIMM — Dual in-line memory module. See also memory module. DIN — Deutsche Industrie Norm. directory — Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories. Subdirectories may contain additional directories branching off them. DMA — Direct memory access. A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor. DMI — Desktop Management Interface. DMI enables the management of your system’s software and hardware by collecting information about the system’s components, such as the operating system, memory, peripherals, expansion cards, and asset tag. DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAC — Dell Remote access controller. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips. DVD — Digital versatile disc. ECC — Error checking and correction. EEPROM — Electronically erasable programmable read-only memory. EMC — Electromagnetic compatibility. EMI — Electromagnetic interference. ERA — Embedded remote access. ERA allows you to perform remote, or "out-ofband," server management on your network server using a remote access controller. ESD — Electrostatic discharge. Glossary 171 Book.book Page 172 Monday, September 14, 2009 12:57 PM ESM — Embedded server management. expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral. expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage. The Microsoft® Windows® operating systems can optionally use a FAT file system structure. flash memory — A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a system; most EEPROM chips can only be rewritten with special programming equipment. format — To prepare a hard drive or diskette for storing files. An unconditional format deletes all data stored on the disk. FSB — Front-side bus. The FSB is the data path and physical interface between the processor and the main memory (RAM). ft — Feet. FTP — File transfer protocol. g — Gram(s). G — Gravities. Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits. GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes. graphics mode — A video mode that can be defined as x horizontal by y vertical pixels by z colors. group — As it relates to DMI, a group is a data structure that defines common information, or attributes, about a manageable component. guarding — A type of data redundancy in which a set of physical drives stores data and an additional drive stores parity data. See also mirroring, striping, and RAID. h — Hexadecimal. A base-16 numbering system, often used in programming to identify addresses in the system’s RAM and I/O memory addresses for devices. In text, hexadecimal numbers are often followed by h. 172 Glossary Book.book Page 173 Monday, September 14, 2009 12:57 PM headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device. (Hard-drive controller subsystems include integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you must install or connect the appropriate host adapter. Hz — Hertz. I/O — Input/output. A keyboard is an input device, and a monitor is an output device. In general, I/O activity can be differentiated from computational activity. ID — Identification. IDE — Integrated drive electronics. A standard interface between the system board and storage devices. integrated mirroring — Provides simultaneous physical mirroring of two drives. Integrated mirroring functionality is provided by the system’s hardware. See also mirroring. internal processor cache — An instruction and data cache built into the processor. IP — Internet Protocol. IPX — Internet package exchange. IRQ — Interrupt request. A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor. Each peripheral connection must be assigned an IRQ number. Two devices can share the same IRQ assignment, but you cannot operate both devices simultaneously. jumper — Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board. K — Kilo-; 1000. Kb — Kilobit(s); 1024 bits. KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. Glossary 173 Book.book Page 174 Monday, September 14, 2009 12:57 PM kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN. lb — Pound(s). LCD — Liquid crystal display. LED — Light-emitting diode. An electronic device that lights up when a current is passed through it. Linux — Like a UNIX® operating system that runs on a variety of hardware systems. Linux is open source software, which is freely available; however, the full distribution of Linux along with technical support and training are available for a fee from vendors such as Red Hat® Software. local bus — On a system with local-bus expansion capability, certain peripheral devices (such as the video adapter circuitry) can be designed to run much faster than they would with a traditional expansion bus. See also bus. LVD — Low voltage differential. m — Meter(s). mA — Milliampere(s). MAC address — Media Access Control address. Your system’s unique hardware number on a network. mAh — Milliampere-hour(s). Mb — Megabit(s); 1,048,576 bits. MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity, the term is often rounded to mean 1,000,000 bytes. Mbps — Megabits per second. MBps — Megabytes per second. MBR — Master boot record. memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM. memory module — A small circuit board containing DRAM chips that connects to the system board. 174 Glossary Book.book Page 175 Monday, September 14, 2009 12:57 PM memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software. See also guarding, integrated mirroring, striping, and RAID. mm — Millimeter(s). ms — Millisecond(s). MS-DOS® — Microsoft Disk Operating System. NAS — Network Attached Storage. NAS is one of the concepts used for implementing shared storage on a network. NAS systems have their own operating systems, integrated hardware, and software that are optimized to serve specific storage needs. NIC — Network interface controller. A device that is installed or integrated in a system to allow connection to a network. NMI — Nonmaskable interrupt. A device sends an NMI to signal the processor about hardware errors. ns — Nanosecond(s). NTFS — The NT File System option in the Windows 2000 operating system. NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data. partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives. You must format each logical drive with the format command. PCI — Peripheral Component Interconnect. A standard for local-bus implementation. PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack. peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system. PGA — Pin grid array. A type of processor socket that allows you to remove the processor chip. Glossary 175 Book.book Page 176 Monday, September 14, 2009 12:57 PM pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and hard drives. processor — The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions. Software written for one processor must usually be revised to run on another processor. CPU is a synonym for processor. protected mode — An operating mode that allows operating systems to implement: • A memory address space of 16 MB to 4 GB • Multitasking • Virtual memory, a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32-bit operating systems run in protected mode. MS-DOS cannot run in protected mode. PS/2 — Personal System/2. PXE — Preboot eXecution Environment. A way of booting a system via a LAN (without a hard drive or bootable diskette). RAID — Redundant array of independent disks. A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. See also guarding, mirroring, and striping. RAM — Random-access memory. The system’s primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you turn off your system. RAS — Remote Access Service. This service allows users running the Windows operating system to remotely access a network from their system using a modem. readme file — A text file, usually shipped with software or hardware, that contains information supplementing or updating the product’s documentation. read-only file — A read-only file is one that you are prohibited from editing or deleting. ROM — Read-only memory. Your system contains some programs essential to its operation in ROM code. A ROM chip retains its contents even after you turn off your system. Examples of code in ROM include the program that initiates your system’s boot routine and the POST. ROMB — RAID on motherboard. rpm — Revolutions per minute. 176 Glossary Book.book Page 177 Monday, September 14, 2009 12:57 PM RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support. simple disk volume — The volume of free space on a single dynamic, physical disk. SMART — Self-Monitoring Analysis and Reporting Technology. Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen. SMP — Symmetric multiprocessing. Used to describe a system that has two or more processors connected via a high-bandwidth link and managed by an operating system, where each processor has equal access to I/O devices. SNMP — Simple Network Management Protocol. A standard interface that allows a network manager to remotely monitor and manage workstations. spanning — Spanning, or concatenating, disk volumes combines unallocated space from multiple disks into one logical volume, allowing more efficient use of all the space and all drive letters on a multiple-disk system. striping — Disk striping writes data across three or more disks in an array, but only uses a portion of the space on each disk. The amount of space used by a "stripe" is the same on each disk used. A virtual disk may use several stripes on the same set of disks in an array. See also guarding, mirroring, and RAID. SVGA — Super video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards. system board — As the main circuit board, the system board usually contains most of your system’s integral components, such as the processor, RAM, controllers for peripherals, and various ROM chips. system configuration information — Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation. system diskette — See bootable diskette. Glossary 177 Book.book Page 178 Monday, September 14, 2009 12:57 PM system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again. system.ini file — A start-up file for the Windows operating system. When you start Windows, it consults the system.ini file to determine a variety of options for the Windows operating environment. Among other things, the system.ini file records which video, mouse, and keyboard drivers are installed for Windows. TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices. TOE — TCP/IP offload engine. UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable. UPS — Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure. USB — Universal Serial Bus. A USB connector provides a single connection point for multiple USB-compliant devices, such as mice and keyboards. USB devices can be connected and disconnected while the system is running. utility — A program used to manage system resources—memory, disk drives, or printers, for example. UTP — Unshielded twisted pair. A type of wiring used to connect systems in a business or home to a telephone line. V — Volt(s). VAC — Volt(s) alternating current. VDC — Volt(s) direct current. VGA — Video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards. 178 Glossary Book.book Page 179 Monday, September 14, 2009 12:57 PM video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot. video driver — A program that allows graphics-mode application programs and operating systems to display at a chosen resolution with the desired number of colors. Video drivers may need to match the video adapter installed in the system. video memory — Most VGA and SVGA video adapters include memory chips in addition to your system’s RAM. The amount of video memory installed primarily influences the number of colors that a program can display (with the appropriate video drivers and monitor capabilities). video resolution — Video resolution (800 x 600, for example) is expressed as the number of pixels across by the number of pixels up and down. To display a program at a specific graphics resolution, you must install the appropriate video drivers and your monitor must support the resolution. W — Watt(s). WH — Watt-hour(s). win.ini file — A start-up file for the Windows operating system. When you start Windows, it consults the win.ini file to determine a variety of options for the Windows operating environment. The win.ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive. Windows 2000 — An integrated and complete Microsoft Windows operating system that does not require MS-DOS and that provides advanced operating system performance, improved ease of use, enhanced workgroup functionality, and simplified file management and browsing. Windows Powered — A Windows operating system designed for use on NAS systems. For NAS systems, the Windows Powered operating system is dedicated to file service for network clients. Windows Server 2003 — A set of Microsoft software technologies that enable software integration through the use of XML Web services. XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources. XML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web, intranets, and elsewhere. ZIF — Zero insertion force. Glossary 179 Book.book Page 180 Monday, September 14, 2009 12:57 PM 180 Glossary Book.book Page 181 Monday, September 14, 2009 12:57 PM Index A cable routing, 83 alert messages, 44 cabling cable routing, 83 B back-panel features, 17 baseboard management controller, 61 BMC, 61 batteries removing and replacing, 110 troubleshooting, 138 bezel removing, 65-66 replacing, 66 blank hard drive, 69 power supply, 78 CD drive troubleshooting, 143 central riser board installing, 115 removing, 114 checking equipment, 130 configuring memory, 100 connecting external devices, 18 connectors expansion-card riser board, 162 SAS backplane board, 161 system board, 158 contacting Dell, 167 BMC, 61 control panel assembly installing, 123 removing, 122 boot device configuring, 87 cooling fan troubleshooting, 141 C cooling fans removing, 78 replacing, 79 cable retention bracket installing, 84 removing, 83 cover removing, 66 Index 181 Book.book Page 182 Monday, September 14, 2009 12:57 PM D damaged systems troubleshooting, 138 daughter card SAS, 85, 87 Dell contacting, 167 diagnostics advanced testing options, 155 testing options, 154 when to use, 154 DRAC card installing, 93 removing, 95 drive blank installing, 70 removing, 69 drive carrier SATA hard drive (SATA), 72 SATA hard drive (SATAu), 73 removing, 91 replacing, 93 expansion-card riser board connectors, 162 PCI buses, 162 external devices connecting, 18 F fan bracket removing, 81 replacing, 82 features back-panel, 17 front-panel, 13 G guidelines expansion card installation, 88 guidelines for memory installation, 100 E error messages, 45 expansion cards installation guidelines, 88 installing, 88 removing, 90 troubleshooting, 149 expansion slots PCI buses, 162 expansion-card cage 182 Index H hard drive installing, 70 installing SATA in a SATA drive carrier, 72 installing SATA in a SATAu drive carrier, 73 removing, 70 Book.book Page 183 Monday, September 14, 2009 12:57 PM removing from a drive carrier, 72 troubleshooting, 146 SATA hard drive in a SATA drive carrier, 72 SATA hard drive in a SATAu drive carrier, 73 sideplane board, 118 system board, 127 hard drives boot device, 87 indicator codes, 15 hot-plug hard drives, 70 I indicators back-panel, 17 front-panel, 13 hard-drive, 15 NIC, 19 power, 18 installing cable retention bracket, 84 control panel assembly, 123 DRAC card, 93 expansion card, 88 expansion card guidelines, 88 hard drive blank, 70 hard drives, 70 left riser board, 112 memory, 102 memory guidelines, 100 optical drive, 97 optical drive cable, 99 power supply blank, 78 processor, 105, 108 SAS backplane board, 120 SAS controller daughter card, 85 integrated NIC TOE activating, 105 IRQs avoiding conflicts, 130 line assignments, 130 J jumpers system board, 157 K keyboard troubleshooting, 132 L left riser board installing, 113 removing, 112 M memory installation guidelines, 100 installing, 102 Index 183 Book.book Page 184 Monday, September 14, 2009 12:57 PM system setup, 46 system, 100 troubleshooting, 142 memory modules removing, 104 messages alert, 44 error messages, 45 hard-drive indicator codes, 15 status LCD, 20 system, 32 warning, 43 microprocessors troubleshooting, 150 mouse troubleshooting, 133 P password disabling, 164 password features setup, 56 system, 56 passwords setup, 59 system, 56 PCI buses expansion-card riser board, 162 phone numbers, 167 POST accessing system features, 12 N NICs indicators, 19 troubleshooting, 136 O optical drive installing, 97 power indicator, 18 power supplies removing, 76 replacing, 77 troubleshooting, 139 power supply blank, 78 optical drive and cable removing, 96 processor removing, 105, 108 upgrades, 105 optical drive cable installing, 99 removing, 99 R removing bezel, 65 options 184 Index Book.book Page 185 Monday, September 14, 2009 12:57 PM cable retention bracket, 83 central riser, 114-115 control panel assembly, 122 cooling fan, 78 cover, 66 DRAC card, 95 expansion card, 90 expansion-card cage, 91 fan bracket, 81 hard drive blank, 69 hard drive from a drive carrier, 72 hard drives, 70 left riser, 113 left riser board, 112 memory, 104 optical drive and cable, 96 optical drive cable, 99 power supply, 76 power supply blank, 78 processor, 105, 108 SAS backplane board, 118 SAS controller daughter card, 85, 87 sideplane board, 116 system battery, 110 system board, 124 removing and replacing bezel, 66 replacing bezel, 66 cooling fan, 79 expansion-card cage, 93 fan bracket, 82 power supply, 77 system battery, 110 system board, 124 S safety, 129 SAS backplane board connectors, 161 installing, 120 removing, 118 SAS controller daughter card cabling guidelines, 87 installing, 85 removing, 85, 87 troubleshooting, 147 SATA Cable Routing in thePowerVault DL2000, 98 securing your system, 58 serial I/O device troubleshooting, 134 setup password assigning, 59 changing, 60 using, 59 setup password enabled working with, 60 setup password features, 56 sideplane board installing, 118 removing, 116 startup accessing system features, 12 support Index 185 Book.book Page 186 Monday, September 14, 2009 12:57 PM contacting Dell, 167 T system opening, 66 tape drive troubleshooting, 144 system board connectors, 158 installing, 127 jumpers, 157 removing, 124 replacing, 124 telephone numbers, 167 system cooling troubleshooting, 140 system features accessing, 12 system messages, 32 system password assigning, 57 changing, 59 deleting, 59 using, 56 system password features, 56 system setup entering, 45, 61 options, 46 using, 46 system setup program memory options, 49 system setup screens console redirection, 53 integrated devices, 51 main, 46 system security, 53 TOE activating integrated NIC TOE, 105 troubleshooting basic I/O, 133 battery, 138 CD drive, 143 cooling fan, 141 damaged system, 138 expansion cards, 149 external connections, 131 hard drive, 146 keyboard, 132 memory, 142 microprocessors, 150 mouse, 133 NIC, 136 power supplies, 139 SAS controller daughtercard, 147 serial I/O device, 134 start-up routine, 129 system cooling, 140 tape drive, 144 USB device, 134 video, 131 wet system, 137 U upgrades 186 Index Book.book Page 187 Monday, September 14, 2009 12:57 PM processor, 105 USB device troubleshooting, 134 using system setup, 46 V video troubleshooting, 131 W warning messages, 43 warranty, 11 wet system troubleshooting, 137 Index 187 Book.book Page 188 Monday, September 14, 2009 12:57 PM 188 Index