Download User`s Guide - (High Resolution) - Compaq A-1000 All-In

CONTENTS
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Using This Guide
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Locating Help
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Basic Troubleshooting
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Index
Service and Support
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Model Number:
A1000
Serial Number:
Purchase Date:
Store Name:
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Getting Additional Help
If you see green text while using Help, click the green
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Application Help
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Getting Started
Step 1: Unpack the Box
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BoxContents
1 One Compaq A1000 All-In-One—use the All-In-One for all of your
printing, faxing, copying, and scanning needs.
2 One document exit tray—supports the original document when
faxing, copying, or scanning is complete.
3 One AC power (electrical) cord—plugs into the rear of the All-In-One
to supply electrical power.
4 The telephone cord—plugs into the A1000 telephone line jack.
5 Two ink cartridges—1 color cartridge and 1 black cartridge.
6 CD-ROM—contains the software drivers and application software
required to operate the A1000.
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Required Purchases
Printer cable—The Compaq A1000 uses a standard USB Device cable
(A Plug/B Plug). This cable is not included with your All-In-One.
Optional Purchases
Photo cartridge —The color cartridge that comes with your A1000 will
provide excellent near photo quality printing. However, an optional
photo cartridge is also available for even higher quality results. You may
purchase this cartridge separately.
3
Step 2: Choose a Location to Operate the
A1000
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Extend the Document Trays
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Step 3: Prepare the A1000 for Use
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Step 4: Set Up the Document Trays
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Extending the paper trays
Step 5: Connect the Telephone (Line) Cord
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Step 7: Move Cartridge Carriage into the Load
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Connecting the cables
Step 6: Connect the AC Power Cord
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5
Step 8: Install the Ink Cartridges
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Step 10: Load Paper
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Step 11: Connect the USB Printer Cable
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Inserting paper into the A1000
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Compaq A1000 Software Installation
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System Requirements
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Description of Programs and Drivers
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Compaq A1000 Software and Compaq Internet
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A1000
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Compaq A1000 Controls and Features
Control Locations and Functions
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Control Panel
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Front view of the A1000
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Fax
Use to fax a document.
Copy
Copies a document.
Scan
Creates electronic files on your host computer
from hardcopy documents.
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Setup
Provides menus to access the system setup,
cartridge maintenance, and print report features.
1
2
Control Panel
Accesses the functions of the A1000.
Document Input
Tray
Supports documents for faxing,
copying, or scanning.
5
6
Menu
Displays features for each operation.
Options
3
Document Input
Guides
Aligns original document for faxing,
copying, or scanning.
Changes the settings for that feature when
pressed after the menu button.
7
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Paper Input Tray
Extension
Supports paper.
Pause/
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Adds a three-second pause when dialing or dials
the last number called.
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Stop/Clear
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6
Paper Exit Tray
Holds printed pages.
Document Exit
Tray
Holds original documents that have
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Halts an action or clears an incorrect value.
When multiple jobs are running, use the Option
button to select a job. Press Stop to stop it or
Start to let the job continue.
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Form Feed
Use to continue printing after reloading the paper
tray when it runs out of paper during a print job.
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completely after printing.
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Begin a selected action, such as faxing.
Press this button first for On Hook Dialing (OHD).
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Control Form
Prints out the Compaq Control Form or starts a
task using this form.
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Dials a number or selects a value for printing
copies.
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Enters the “#” symbol when dialing. If pressed
when system is in the idle state, this button
provides access to the Speed Send menu. (Send
to Fax or Email.)
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Rear View
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3
4
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AC power cord connector.
USB port (top right).
Extension (EXT) Line to telephone or answering machine.
Telephone (LINE) to wall jack.
Common Procedures
Common Procedures
Using the A1000 Monitor Program
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Accessing the Compaq A1000 Internet Desktop
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Changing Default Settings
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Setting the Date and Time
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Setting the Date and Time from the Computer
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Setting the Date and Time from the A1000 Control
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Stand Alone Operation
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Printing Reports
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Fax Confirmation Report
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Transmission and Reception Logs
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Self Test
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These options allow you to change the date and time.
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Use this feature for fax printing and standalone copy functions only. The size of paper
loaded into the paper input tray should always be selected here.
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Use these settings to adjust the ringer volume.
Use with Silent Operation for silent reception of faxes.
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Maintenance
Print Report
Paper Size
Fax Print
Ringer Volume
Silent Operation
Fax Receive Mode
Use Cartridge Change to gain access to the Printer Cartridges for removal or insertion.
Use Print Align when the printed text looks jagged.
Use Print Clean when the Self Test page shows a clogged nozzle.
Use Scanner Init to recalibrate the scanner after cleaning the scanner or when vertical
stripes are visible in scanned images.
Press the Start button to initiate the selected report.
This setting allows you to print five different reports.
The Fax Confirm Report prints a report for the last fax sent.
The Transmit Log lists the faxes that were sent.
The Receive Log lists the faxes that were received.
The Speed Send List lists the Speed Send numbers and names.
The Self Test checks that the printer is functioning correctly.
Press the Start button to initiate the selected report.
Use Letter Quality for the best quality print.
Use Draft Quality to print faster and use less ink.
Use Ink Saver to use less ink.
Select this mode for quiet fax reception. When Yes is selected, error tones are not
generated. Use with ringer volume Off for quiet fax reception.
The Tel setting allows you to use an extension telephone and start the fax by pressing
*9* on the handset if an incoming fax is heard.
The Ans/Fax settings allow an answering machine to be attached to your A1000.
When a call comes in, the fax senses the fax tones. If it doesn’t sense these tones,
then the answering machine allows the caller to leave a message.
The Fax setting should be used when the A1000 is attached to a dedicated Fax
telephone line.
The DRPD mode is available once a distinctive ring pattern is learned.
continued
22
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Setup DRPD
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Press Start to set the A1000 to learn the next ring pattern. Call the Fax telephone
number from another telephone within three minutes. You must have the DRPD
Service enabled by your telephone company.
Fax Memory XMIT
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When On, all faxes will be scanned into memory and then faxed. When Off, all faxes
will be faxed and scanned at the same time.
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Compaq A1000 Settings Utility
Print Settings
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Changing Settings Overview
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Accessing the Compaq A1000 Settings Utility
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Printer
Control
Program
Allows you to access
the Printer Control
Program.
Click this button to access the
Printer Control Program.
Print
Allows you to print the
Compaq Control
Forms.
Select the number of copies to
print. Click Print when you are
ready to print.
Fax Settings
Fax Settings
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Fax Settings
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Station Fax Id
Station ID. This info
appears in the header
of outgoing faxes.
It is suggested that this
be set to the fax phone
number.
Name
Your company or
personal name. This
information appears
in the header of
outgoing faxes.
Message
Confirm
Confirmation report.
Settings are Off, On, or
On-Error.
Print Quality
Quality of incoming
fax.
Letter Quality, Draft
Quality, or Ink Save.
Paper Size
Change size for the
paper in the input
tray.
Settings are Letter, A4,
or Legal.
Dial Mode
Type of phone line.
Settings are Tone or
Pulse.
Receive Mode
Allows you to set the
mode from Fax, Tel,
Ans/Fax, and DRPD.
For more information
on the various modes,
see the Faxing
chapter in this guide.
Press arrow down to
select from the pull
down menu. See the
DRPD section in the
Faxing chapter before
selecting DRPD.
Answer on
Ring
The number of rings
before the fax
answers in Fax mode.
Settings are 1-7.
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Resolution
Resolution of
outgoing fax.
Settings are Standard,
Fine, or Fine Photo.
Email Type
Type of email image
to send.
Settings are Black,
Photo, and Color.
Contrast
Darkens or lightens
copy.
Settings are Darkest,
Darker, Normal, Lighter,
or Lightest.
Forced
Memory
Transmission
Outgoing faxes are
transferred to A1000
memory then faxed.
When checked, all pages
are scanned before the
fax operation begins.
Speed Send
Setup
Allows you to access
the Compaq Desktop
Address Book to
setup Speed Send
and Control Form
destinations.
Press this button to
modify Speed Send and
Control Form settings.
Set Defaults
Changes settings to
factory default
settings.
Press this button to set
the defaults.
Time/Date
Settings
Access Time and
Date settings.
Advanced Fax
Settings
Access Advanced
Fax Settings.
Sets auto reduction,
discard sized, redial,
options, ringer and
speaker volume and
miscellaneous options.
continued
25
Speed Send and Control Form Setup
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Address Book
Name of currently
selected Address
Book.
Select any previously
created Address Book.
Create
Access to create a
new Address Book
entry.
Modify
Access to modify an
existing Address
Book entry.
Speed Send
Entries
Displays all of the
current Speed Send
entries selected that
will appear in the
LCD display.
Display Name
Allows you to edit
the name so that it
fits on the LCD
display.
Add Entry to
Control Form
Check the From box
or the To box to add
Address Book
entries to the control
form.
Up to a maximum of 8
From selections and 16
To selections may be
made.
Send to EMail
Select this option if
you prefer to email
to your recipient.
This option will only be
presented if there is an
Email address in the
Address Book.
Send to Fax
Select this option if
you prefer to fax to
your recipient.
This option will only be
presented if there is a
Fax address in the
Address Book.
Fax when PC is
not available
If the PC is not
connected, use the
Fax telephone
number.
Create Group
Select to create a
new Group that will
replace the current
Speed Send entry.
with the new group.
Modify Group
Select to Modify
Group for
modification of the
currently selected
group.
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The Entry Number is the
number that can be used
for direct selection on
the control panel. The
name is the name from
the Address Book. The
Type indicates if it is a
Group Send, Fax or
Email destination.
Create or Modify Address
Advanced Fax Settings
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27
Time/Date Settings
Advanced Fax Settings
28
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Automatic
Reduction
Reduces an incoming fax
to fit on the paper in the
input tray.
Settings are Off, On with
Vertical only (reduces
vertically), On (reduces
horizontally and
vertically).
Discard Size
Allows you to set the
discard size for incoming
faxes that are slightly
longer than the paper in
the A1000.
Settings are 0mm –
30mm in 1mm
increments. Setting a
discard size prevents a
tiny amount of data
being printed at the top
of a second page.
Set Defaults
Changes Advanced Fax
settings to factory default
settings.
Press this button to set
the defaults to factory
defaults.
Log Fax
Transmissions and
Receptions
Prints out a log every 40
transactions.
Select this box to print
out a log every 40
transactions.
Redialing
Options
Allows you to set how
many minutes to wait
before redialing and how
many times to redial
when a line is busy.
Settings are 1-7 minutes
and 0-2 times to redial.
Error
Correction
Mode (ECM)
Allows you to ensure
error-free transmission
with another fax machine
running ECM when the
line quality is poor.
Select this box to turn on
this feature.
Print
Terminal ID
Allows the machine to
print the page number,
date, time of reception,
the Station Fax ID and
Name of the remote fax at
the top of a received
document.
Select this box to turn on
this feature.
Ring Volume
Set the ring volume.
Settings are Off, Low,
Mid, or High.
Speaker
Volume
Set the speaker volume.
Settings are Low, Mid,
Mid-High, or High.
Silent
Operation
Allows alarm sound to be
turned off. When used in
conjunction with Ring
Volume set to Off, faxes
can be received silently.
When checked, turns off
All-In-One alarm sounds.
For silent reception of
faxes, use in conjunction
with Ring Volume Off.
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A1000 Time
and Date
Settings
Set the time
settings for
Compaq
A1000.
Select Set A1000 Time to PC
time or set the time using the
down arrows to select the
month, day, year, hour,
minute, and second.
Copy Settings
Scan Settings
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Scan Settings
Copy Settings
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Type
Changes type of copy.
Settings are Black Draft,
Black Normal, Black
Photo, Color Draft, Color
Normal, and Color Best.
Contrast
Darkens or lightens
copy.
Settings are Darkest,
Darker, Normal, Lighter,
and Lightest.
Scale
Reduces or enlarges
copy.
Settings are 75% Lg to
Ltr, 80% Lgl to A4, 90%
A4 to Ltr, 93% Ltr to A4,
and 100% Normal.
Collate
Arranges multiple
copies in 1-2-3 order.
Check this box to
activate the collate
feature.
Reverse
Print Order
Selecting reverse Print
Order will print the last
page scanned first.
As pages are printed
face up, selecting this
feature will maintain
the original page order
for the copy. All pages
will be scanned to
memory then printed.
Can be On(checked) or
Off.
Set Defaults
Changes settings to
factory default settings.
Press this button to set
the defaults.
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Type
Changes type of scan.
Settings are Black Draft,
Black Normal, Black
Photo, Color Draft, Color
Normal, and Color Best.
Contrast
Darkens or lightens
scan.
Settings are Darkest,
Darker, Normal, Lighter,
and Lightest.
Set Defaults
Changes settings to
factory default settings.
Press this button to set
the defaults.
User
Directory
Setup
Folder to save images
scanned to User
Directory from the
control panel.
Type or press Browse to
browse, to select a file
location, and select the
file type (*.bmp, *.tif,
*.jpeg).
Scan To
Application
Setup
Set up the software
application names that
will appear in the
control panel Scan
menu.
Press this button to
access the Scan To
Application Setup panel.
29
Scan To Application Setup
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Application
Lists the software
applications in your
computer.
Highlight the software
application you want to
add to the Scan To menu
of your Compaq A1000
control panel.
Add
Adds the highlighted
name to the
Applications in Scan
Menu list.
Press this button to add
the highlighted name from
the PC Application list.
Delete
Deletes the selected
name from the
A1000 Control Panel
Scan To Menu.
Press this button to delete
the highlighted name in
the A1000 Control Panel
Scan To Menu.
Applications
in All-In-One
Scan Menu
Shows the current
applications loaded
in the control panel
of the Compaq
A1000.
Scroll up or down to
select from the list.
Short Name
Shortened name
appears on the
A1000 control panel
Scan To menu.
Highlight the name in the
Applications in the A1000
Scan Menu and type the
short name.
Create Link
Use to set up
additional PC
applications as
destinations for
scanning.
Press this button to create
a text (OCR) or graphic
link to a PC application.
Compaq A1000 Control Form
Overview
Getting Started with Control Form
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printed Control Forms available will save time when you are
ready for the A1000 to perform a task.
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1.
Fax
Check to send a Fax.
2.
3.
4.
5.
6.
7.
8.
9.
Copy
Scan
Contrast
Fax From
Fax To
Default Mark
Fax Cover Page
Fax Note
Check to make a Copy.
Check to Scan.
Sets contrast lighter or darker for faxes, copies, or scans.
Check to identify the Fax sender (select one only).
Check to identify the Fax recipients (select one or more).
Identifies settings used if nothing is checked.
Automatically generates a cover sheet.
If you choose YES for cover page, anything you've written in the note box will be copied onto the
cover page.
10.
11.
12.
Fax Resolution
Copy/Scan Type
Copy Size (Scaling)
13.
14.
15.
16.
Copy Quantity
Copy Collate
Scan To Directory
Scan To File Format
Sets the Fax Resolution.
Sets the type of Copy or Scan to be performed.
Reduces or enlarges your copies.
NOTE: This will be ignored if scan or fax options are also checked.
Sets number of copies.
Puts pages of multiple copies in order.
Determines the directory to which your scanned image will be saved.
Determines the format in which your scanned image will be saved.
Printing
Printing Overview
Booklet
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Printing Faxes
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Clearing Document and Paper Jams
Document Jams during Copying, Scanning or
Sending Faxes
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Error Messages
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“ADD PAPER THEN PRESS FORM FEED”
•
• Load paper in the paper input tray then
press Form Feed.
• Remove paper, check that sheets are in
good condition and not stuck together.
Replace paper and retry, then press
Form Feed.
Replace the Black ink cartridge. Replacing
the Black ink cartridge and selecting NEW
BLACK CARTRIDGE will reset the ink
monitoring system and print any faxes in
memory. (Note that if you keep the old
cartridge installed and tell the system you
have installed new cartridges, you may get
some more pages printed but you will
defeat the ink management system and
may lose incoming faxes.)
Open the cover and remove document or
jam.
Clear paper jam then press CLEAR/STOP.
See “Clear Paper Jam” instructions.
•
“CHANGE BLACK INK”
Received faxes are stored to memory, not
printed.
All-In-One detects that the ink cartridge is
empty.
“CLR DOCUMENT JAM”
A document jam or a very long document
was scanned.
Paper jam occurred in printer paper path.
“REMOVE PAPER JAM THEN PRESS
CLEAR”
58
No paper detected in the paper input
tray.
Paper in paper input tray but not
feeding into printer.
“MEMORY TO PRINT”
A copy collate or incoming fax is in
memory while the printer is busy.
“CARTRIDGES?”
No cartridges detected in the A1000.
“ADD RIGHT CART.”
“ADD LEFT CART.”
Cartridge did not detect one of the
cartridge locations.
A copy job will complete when printer
becomes available.
Open covers and install cartridges then
close covers. Press OPTIONS button until
the appropriate message displays.
If you are replacing cartridges that were
previously in use, then select NONE
CHANGED, NEW LEFT, NEW RIGHT or NEW
BOTH. Next press the START button.
Answer any additional questions by
pressing OPTIONS until correct answer
appears, then press START.
Move cartridge carriage to load position by
pressing SETUP->MENU->START. Open
covers and install or reinstall the indicated
cartridge. Close covers. Press OPTIONS
button until the appropriate message
displays.
If you are replacing cartridges that were
previously in use, then select NONE
CHANGED, NEW LEFT, NEW RIGHT or NEW
BOTH. Next, press the START button.
Answer any additional questions by
pressing OPTIONS until the correct answer
appears, then press START.
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“ENTER FAX NUMBER TO DIAL" with beep
warning tone and return to READY state.
An attempt to send a fax without entering a
fax number.
Enter a fax number before sending a fax.
“LOAD DOCUMENT" with beep warning
tone and return to READY state.
“RESOURCE BUSY, TRY LATER” with beep
warning tone and return to prior state.
An attempt to start a fax operation before
loading the document.
Tried to fax a document with MEMORY
XMIT OFF while another fax operation is
happening.
A document jam or very long document
was scanned.
Pressing STOP after document is loaded.
Load the document to be copied before
pressing START.
Wait for the current fax operation to
complete.
“CLR DOCUMENT JAM”
“DOCUMENT OUT, PLEASE WAIT”
Open the cover and remove document or
jam.
Wait for all document(s) in the document
input tray to be fed to the document exit
tray.
Enter an assigned Speed Send number.
Use the A1000 Settings Utility to set up
Speed Send numbers.
“FAX SPEED # ?
UNDEFINED”
beep warning tone and return to READY
state.
Entered a number of an unassigned Speed
Send.
Display “MEMORY FULL!” and returns to
READY state
Memory Full occurred while scanning the
first page of a document.
“MEMORY FULL, TO CONTINUE, START “
Memory Full occurred after the first page of
a document has been scanned into
memory.
“NO LINE CONNECTION”, beep warning
tone and return to READY state.
Phone line disconnected while trying to
send a fax.
Check the phone line connection.
“STOP PRESSED, PLEASE WAIT”
“CHANGE BLACK INK
MEMORY TO PRINT”
STOP key pressed during fax transmission.
Smart Ink has determined that the ink
cartridge is empty. An incoming FAX has
been saved to memory.
Wait for the fax job to be terminated.
Faxes will continue to be received to
memory (until full). Replace Black ink
cartridge to print out received faxes.
Replacing the Black ink cartridge and
selecting NEW BLACK CARTRIDGE will
reset the ink counting system. (Note that if
you keep the old cartridge installed and tell
the system you have installed new
cartridges you may get some more pages
printed but you will defeat the ink
management system and may lose
incoming faxes.)
“MEMORY FULL!”
The memory becomes full while receiving a
fax.
A1000 will print out (or save to memory)
the received pages.
Sending station should see a transmission
error and re-send the fax.
Wait for memory to become available, then
try again or Turn Memory XMIT off from
SETUP or A1000 Settings Utility.
Press START and the A1000 will send
completely stored pages. Current and
remaining pages will not be sent.
Pressing STOP/CLEAR will cancel the job.
Continued
59
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60
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"PC DRPD SETUP
FAILED!”
A1000 failed to learn the DRPD tones.
Ring pattern not detected.
System timed out waiting for ring.
Note that DRPD mode can not be selected
until a ring pattern has been successfully
learned.
Check phone line connection.
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“LOAD DOCUMENT" with beep warning
tone and return to READY state.
Tried to start a copy operation before
loading the document.
Load document to be copied before
pressing START.
“ADD PAPER” with beep warning tone and
return to READY state.
“RESOURCE BUSY, TRY LATER” with beep
warning tone and return to prior state.
Tried to start a copy operation with no
paper in the paper input tray.
Tried to copy when the scanner is in use.
Tried to copy when printer is in use.
Tried to start a computer-assisted copy
while parallel port is in use by another
task.
Load paper in the input tray.
“REMOVE PAPER JAM THEN PRESS
CLEAR”
Paper jam occurred in paper path.
“DOCUMENT OUT, PLEASE WAIT”
STOP pressed after paper is loaded.
Clear paper jam, then press CLEAR /STOP.
See “Clearing Documents and Paper Jam”
section.
Wait for all document(s) in the document
input tray to be fed to the document output
tray.
“CLR DOCUMENT JAM”
A document jam or a very long document
was scanned.
Computer is not available for a copy task
that required computer assistance (multiple
photo or color copies).
“PC NOT AVAILABLE” displayed on the LCD
panel with a beep warning tone and return
to READY state.
Verify that the computer is connected and
available.
Wait for resource to become free then try
again.
Open the control panel and remove
document or jam.
Verify that the computer is connected and
available.
Make sure the cables are connected, the
computer is on and not in sleep mode.
Retry when the computer is available.
Add paper, press Form Feed and printing
will continue.
“ADD PAPER THEN PRESS FORM FEED”
Making copies without paper and collate
on.
“ADD PAPER THEN PRESS FORM FEED”
with beep warning tone and return to
READY state.
“MEMORY TO PRINT”
Making copies without paper and collate
off.
Add paper before attempting to copy.
Starting a copy collate or multiple copy
operation while the printer is busy.
Copy job will complete when print job is
finished.
Collate is off and insufficient memory to
copy current sheet of document.
During a multiple copy operation, the
memory became full.
Job will be automatically aborted. Retry
when more memory becomes available.
Press START to print (collated) the current
full pages scanned so far, then continue
the scanning process.
Press STOP to cancel the copy operation.
Note: Selecting a single copy, turning Copy
Collate off, or selecting Copy Print Order as
scanned will reduce the memory
requirement of the selected copy operation.
“MEMORY FULL!”
“MEMORY FULL, TO CONTINUE, START”
61
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“SCAN TO
UNDEFINED.” with beep warning tone and
return to READY state.
Trying to scan to an undefined scan
destination.
Use A1000 Settings Utility to define the
scan locations.
“LOAD DOCUMENT" with beep warning
tone and return to READY state.
“RESOURCE BUSY, TRY LATER” with beep
warning tone and return to prior state.
Trying to start a scan operation before
loading the document.
Trying a SCAN operation while the scanner
is busy.
Trying to scan while parallel port is in use
by another task.
Load document to be scanned before
pressing START.
Verify that the computer is connected and
available.
Wait for resource to become free then try
again.
“CLR DOCUMENT JAM”
A document jam or a very long document
was scanned.
Open the cover and remove document or
jam.
“DOCUMENT OUT, PLEASE WAIT”
Pressing STOP after document is loaded.
“PC NOT AVAILABLE” with beep warning
tone and return to READY state.
There is no response from computer.
Wait for all document(s) in the document
input tray to be fed to the document output
tray.
Verify that a standard USB cable is
connected to the computer and that the
computer is on and not in sleep mode.
Verify that the A1000 software is properly
installed and running by selecting A1000
Settings from the Compaq A1000 program
group.
Retry.
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“RESOURCE BUSY, TRY LATER” with beep
warning tone and return to prior state.
Wait for current computer to printer port
activity to complete, then try again.
“DOCUMENT OUT, PLEASE WAIT”
Trying to scan Control Form sheet while the
computer is using parallel port for another
job.
Trying to print a Control form sheet while
computer is using parallel port for another
job.
A document jam or a very long document
was scanned.
Pressing STOP after paper is loaded
“ADD PAPER” with beep warning tone and
return to READY state.
Trying to print a Control Form when no
paper is in the paper input tray.
Load paper into the paper input tray.
“CHANGE BLACK INK”
Trying to print a Control Form but Smart Ink
has determined that the ink cartridge is
empty.
Replace Black ink cartridge. Replacing the
Black ink cartridge and selecting NEW
BLACK CARTRIDGE will reset the ink
counting system. (Note that if you keep the
old cartridge installed and tell the system
you have installed new cartridges you may
get some more pages printed but you will
defeat the ink management system and
may lose incoming faxes.)
“REMOVE PAPER JAM THEN PRESS
CLEAR”
“PC NOT AVAILABLE” with beep warning
tone and return to READY state.
Trying to print a Control Form when a
paper jam occurred in the paper path.
There is no response from the computer.
Clear paper jam, then press STOP/CLEAR.
“CLR DOCUMENT JAM”
Open the cover and remove document or
jam.
Wait for all document(s) in the document
input tray to be fed to the document output
tray.
Verify that a standard USB cable is
connected to the computer and that the
computer is on and not in sleep mode.
Verify that the A1000 software is properly
installed and running by selecting A1000
Settings from the Compaq A1000 program
group.
Retry.
63
Correcting Problems
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The machine is not working. There is no
display. The buttons do not work.
•
•
•
•
•
•
•
No dial tone (when START key is pressed
form READY display.)
The numbers stored in the SPEED SEND
memory do not dial correctly.
The document does not feed into the
machine.
Incoming faxes are not received
automatically.
•
•
•
Faxes can not be received manually.
•
The machine will not send a fax.
•
•
•
•
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•
•
•
Incoming faxes are incomplete or contain
blank spaces.
Spots on incoming faxes.
You are receiving poor quality faxes.
Stretched words on incoming faxes.
64
•
•
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•
•
Check the power cord connection.
Check to make sure your electrical outlet is live.
Cycle power to the unit.
Cycle power to the unit leaving it without power for at least five minutes.
Ensure that the telephone cord is connected properly.
Plug another telephone into the phone jack to check the socket.
Make sure the numbers are stored in the memory correctly. To print Speed Send
list press SETUP, then press MENU button to select the PRINT REPORT feature.
Press the OPTIONS button to select the SPEED SEND LIST. Press START to print.
Make sure the document is not wrinkled or folded and is not too thick or too thin.
Make sure that the cover is firmly closed.
Make sure that the A1000 FAX RECEIVE mode is not set to TEL. The current receive
mode is displayed in the upper right corner of the LCD panel.
Make sure the extension phone is on the hook properly.
Check to see if there is paper in the paper input tray.
Insufficient memory to receive fax. – (See Memory To Print, Memory Full in “Fax
Messages.”)
Press START twice on the A1000 control panel, or *9* on the EXT phone, before
you hang up the handset.
Make sure the document is loaded face down.
Check the machine you are sending to for problems.
The machine sending you the fax may be faulty.
A noisy phone line can cause line errors.
Make a copy to check your machine.
The cartridge may be running out of ink. See “Print Quality Problems.”
Check the phone for line noise.
Run a printer self test to be sure the print head is clean. See “Print Quality
Problems.”
The machine sending you a fax may have a dirty scan glass.
Check the phone for line noise.
The machine sending you the fax had a temporary document jam.
There are vertical lines or stripes on copies
or documents you send.
•
Check your scan glass. It may need to be cleaned. See the Maintaining Your A1000
chapter.
The machine dials a number, but fails to
make a connection with another fax
machine.
•
The fax machine you are trying to reach may be turned off, out of paper, or cannot
answer incoming calls.
Pages have a small strip of text printed at the
top with a large blank area below.
•
You may have selected the wrong paper size setting. See the “Loading Different
Size Paper” section.
Losing characters on the bottom edge of the
page.
•
Set AUTO REDUCTION ON. This control is located in the A1000 Settings Utility on
the FAX tab.
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Light or blurred characters
•
•
Smudged or dark characters
•
•
•
•
•
•
Characters with white lines
•
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•
Color print quality is poor.
•
•
•
Characters are improperly formed or not
aligned correctly.
•
•
Vertical straight lines in tables, borders and
graphs are not smooth.
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Solid black areas on transparencies contain
white streaks.
•
Printed color does not match screen color.
•
•
Documents are printing black and white
instead of color.
•
Printer pauses frequently during a print job
•
The print cartridge may be running out of ink.
The print cartridge may need to be cleaned. See “Cleaning Print Cartridges”
section.
Make sure you are using the correct type of paper.
Make sure you are using the correct type of paper.
The paper should be straight and without wrinkles.
Let the ink dry for a moment before handling the document.
Adjust the Print Quality settings.
The print cartridge may need to be cleaned. See “Cleaning Print Cartridges”
section.
The print cartridge may be running low on ink.
Remove and reinstall the print cartridge.
The print cartridge may need to be cleaned. See “Cleaning Print Cartridges”
section.
Make sure you are using the correct type of paper.
Adjust the Print Quality settings.
The media is loaded incorrectly or is an unsupported size or type. Try feeding one
sheet at a time.
Make sure you do not have hard-coded spaces at the left margin in your
application.
The print cartridge may need to be cleaned. See “Cleaning Print Cartridges”
section.
The print cartridge may need to be aligned. See “Aligning Print Cartridges” section.
The print cartridge may need to be aligned. See “Aligning Print Cartridges” section.
The print cartridge may need to be cleaned. See “Cleaning Print Cartridges”
section.
Try changing the fill pattern in your application software.
The color print cartridge has run out of one or more ink colors. Install a new color
ink cartridge.
The print cartridge may need to be cleaned. See “Cleaning Print Cartridges”
section.
The print settings may be incorrect.
If your printer pauses frequently (every two or three lines) during a print job and the
printed pages have alternating bands of light and dark print, choose Enable Buffer
Mode from the Options tab.
1. From the printer's Control Program, click the Options tab.
2. Choose the Enable Buffer Mode option.
65
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Printer is on, but nothing prints.
•
Printer seems to be printing, but no
characters are printing.
Unexpected characters print or characters
are missing.
Printer prints very slowly.
•
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66
The printer may be improperly connected to the computer. Check the cable
connections at the All-In-One and at the computer.
Make sure that the printer cable is a standard USB cable.
The USB cable may be defective. Try another cable.
Make sure your application has the A1000 selected as the default printer.
Make sure there is paper in the paper input tray.
Make sure that the paper path is not blocked.
Be sure the tape covering the nozzle of the print cartridge has been removed.
The print cartridge may be out of ink.
Make sure that your application has the A1000 selected as the default printer.
Check the USB cable connections.
The print head may need to be cleaned. See “Cleaning Print Cartridges” section.
You may be using “High” print quality. Adjust your Print Quality settings to
NORMAL or QUICK PRINT.
Graphics print more slowly than text.
Color prints more slowly than black.
Special media prints more slowly than plain paper.
If printing in black, make sure photo cartridge is not installed.
Open applications affect print speed. Close other running programs if they are not
required.
Unplug the A1000 power cord, then plug it back in.
The Control Panel does not respond.
•
Making a local copy at 100% does not print
on a single sheet although the same size
paper is in the paper input tray.
•
The A1000 does not know the paper size that is loaded in the printer output tray.
Press Setup, use the menu key to select the Paper Size menu. Press the Options
button until the correct paper size (letter, legal, A4) is displayed.
Page does not print.
•
The A1000 doesnot respond.
•
•
•
Complicated page formats may not be printable on the printer. Too many fonts
and/or complex graphics can cause this problem. Simplify your page.
Unplug the A1000’s USB cable for at least 10 seconds, then reconnect.
Unplug the A1000 power cord, then plug back in.
Restart Windows.
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Paper is jammed
•
Clear the paper jam. See section, “Clearing Document And Paper Jams.”
Paper sticks together.
•
•
•
•
•
•
•
•
Make sure there is not too much paper in the paper input tray.
Make sure you are using the correct type of paper.
Fan the paper to allow some air between the sheets.
Humid conditions may cause some paper to stick together.
Make sure there is not too much paper in the paper input tray.
Some types of paper may require more than one sheet of paper to be loaded in the
input tray to feed correctly.
Make sure that the envelope guide is not in the install position.
Remove any obstructions from inside the printer.
Press Form Feed to retry.
Make sure there is not too much paper in the paper input tray.
Load paper of only one type, size, and weight.
Do not force paper down into the printer when loading.
If multiple sheets have caused a paper jam, clear the paper jam.
Make sure there is not too much paper in the paper input tray.
Make sure the paper guide does not push the paper and cause it to bow.
Make sure you are using the correct type of paper.
Do not force paper down into the printer when loading.
Make sure that the right side of the paper is aligned with the right edge of the
feeder and the left paper guide is set against the left side of the paper.
Make sure that the envelope guide is not in the envelope position.
Make sure that the paper guide is against the left side of the envelopes.
•
•
Use only transparencies designed for Inkjet Printers.
Remove each transparency as it exits from the printer.
Paper fails to feed.
Multiple sheets of paper fed.
Paper skews or buckles in the paper bin.
Envelopes skew or fail to feed correctly in the
paper bin.
Transparencies stick together in the paper
exit.
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67
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Cannot scan a document into memory.
•
•
•
Scanning very slowly.
•
•
68
Make sure you load the document to be scanned into the document tray.
Clear the problem that is preventing received documents that are stored in the
memory from printing, i.e. low black ink or a paper jam.
If there are any outgoing faxes stored in the memory waiting to be sent, print out
the received documents that are stored in memory.
Graphics are scanned more slowly than text and color is slower than black.
Increasing resolution will slow scanning.
Adding more memory to the computer can dramatically improve scanning speed,
especially for higher resolution color images. If there is a lot of disk activity when
scanning is the only application running on the computer, this is a good indication
that additional memory is needed.
Insert the document properly and push it down until the A1000 grips the
document.
“There is no document or the document is
loaded improperly. Insert the document
properly and try again,” message appears on
the screen.
•
“Scanner is busy receiving or printing data.
When the current job is completed, try
again,” message appears on the screen.
•
Your scanner may be busy with a copying or faxing job. When the current job is
completed, try again.
“The scanner driver is not installed or an
operation environment is not set up properly.
Reinstall the scanner driver and try again,”
message appears on the screen.
•
•
Make sure that the application selects the Compaq A1000 Scanner as the Twain
Scanner
Reinstall the scanner driver by re-installing the A1000 software.
“Port is disabled. Check if the port is properly
connected, or power is on. Then restart your
computer,” message appears on the screen.
•
I/O errors can occur during scanning. Check the cable and cable connections.
“Port is disabled. Check if the port is properly
connected, power is on, scanner is not
busy,” message appears on the screen.
•
The printer cable may be improperly connected or the power may be turned off.
Check the cable. Make sure the power is turned on.
Vertical black line or strip over the entire
length of the scan or copy.
•
Contaminated scanner lens. See the Maintaining Your A1000 chapter for cleaning
instructions.
Regulatory and Safety Notices
Federal Communication Commission Notice
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Precautions for Products with Modems,
Telecommunications, or Local Area Network
Options
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73
Appendix A
Using the A1000 Extension Feature
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$$OO,Q2QHDQGRWKHUHTXLSPHQWXVHWKH(;7
FRQQHFWLRQ,I\RXZLVKWRFRQQHFWPRUHWKDQRQH
GHYLFHDPXOWLSOHRXWOHWDGDSWHUPD\EHUHTXLUHG
Sharing a Telephone Line with Other Devices
LINE
EXT
Telephone
Wall Jack
PC Modem
7RFRQQHFWWKH$WRDQRSWLRQDOH[WHQVLRQ
WHOHSKRQH
3OXJRQHHQGRIWKHWHOHSKRQHFRUGLQWRWKH
WHOHSKRQH
Answering
machine
Telephone
Wall Jack
3OXJWKHRSSRVLWHHQGRIWKHFRUGLQWRWKHVRFNHW
Telephone
PDUNHG(;7RQWKHOHIWVLGHRIWKH$
Telephone
If another phone must
connected to another
jack on the same line as
the A900 then use one
that has a line busy
indicator
Telephone
Wall Jack
Answering
machine
Telephone
Wall Jack
Connecting an extension telephone to the A1000
127(,I\RXXVH+RPH3KRQHOLQH1HWZRUNLQJRU
'6/GHYLFHVWKHVHFRPSRQHQWVVKRXOGQRWEH
FRQQHFWHGWKURXJKWKH$'RLQJVRZLOOFDXVH
\RXUQHWZRUNFRQQHFWLRQWREHORVWGXULQJ$)D[
DFWLYLW\6HH
KWWSZZZFRPSDTFRPDWKRPHSFBWHFKQRORJLHVIRU
DGGLWLRQDOLQIRUPDWLRQ
Modem
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DQVZHULQJPDFKLQHRUFRPSXWHUPRGHPWRDQRWKHU
ZDOOMDFNRQWKHVDPHWHOHSKRQHOLQHDVWKH$7KH
ID[LQIRUPDWLRQFDQEHFRUUXSWHGE\DQ\YRLFH
DQVZHULQJPDFKLQHRUPRGHPDFWLYLW\WKDWRFFXUV
GXULQJID[UHFHSWLRQ(TXLSPHQWSOXJJHGLQWRWKH(;7
FRQQHFWLRQLVGLVFRQQHFWHGIURPWKHOLQHGXULQJ$
ID[DFWLYLWLHVUHGXFLQJWKHSRVVLELOLW\RIID[FRUUXSWLRQ
Telephones
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DQVZHULQJPDFKLQHWRWKH(;7FRQQHFWLRQRQWKH
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LQFRPLQJID[3UHVVVWDUQLQHVWDULI\RXSLFNXS
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VDPHWHOHSKRQHOLQHDWRWKHUORFDWLRQVQRWWKURXJKWKH
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A-1
Answering Machines
A. A1000 and Telephone (optional)
,IWKHDQVZHULQJPDFKLQHDQG$ZLOOVKDUHWKH
VDPHOLQHWKHQIRUUHOLDEOHID[RSHUDWLRQ\RXPXVWXVH
WKH(;7FRQQHFWLRQRQWKH$
Computer Modems (internal or external)
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WKHVDPHOLQHDVWKH$XVHWKH(;7FRQQHFWLRQ
RQWKH$,IWKHFRPSXWHUPRGHPKDVD
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FRQQHFWDQ\DGGLWLRQDOHTXLSPHQWVXFKDVWHOHSKRQHV
RUDQVZHULQJPDFKLQHVLQVWHDGRIXVLQJDPXOWLSOH
RXWOHWDGDSWHU'HSHQGLQJRQWKDWHTXLSPHQW¶VGHVLJQ
WKLVSUHYHQWVVXFKHTXLSPHQWIURPLQWHUIHULQJZLWK
FRPSXWHUPRGHPDFWLYLWLHV
LINE
EXT
Telephone
Wall Jack
Telephone
B. A1000 Answering Machine and Telephone
LINE
EXT
Telephone
Wall Jack
Answering
machine
Telephone
DRPD
7KHUHFRPPHQGDWLRQVDERYHIRUFRQQHFWLQJDGGLWLRQDO
GHYLFHVVWLOODSSO\LIXVLQJ'LVWLQFWLYH5LQJ3DWWHUQ
'HWHFWLRQ'53'7KH$ZLOORQO\SLFNXSFDOOV
PDGHWRWKHWHOHSKRQHQXPEHUWKDWKDVWKH5LQJ
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PD\EHIRXQGLQWKH³5HFHLYLQJ$XWRPDWLFDOO\LQ
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C. A1000 Computer Modem (internal or external) and
Telephone
LINE
EXT
Telephone
Wall Jack
PC Modem
Telephone
Connecting and Configuring Equipment
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GHSHQGVRQWKHQXPEHURIOLQHVDYDLODEOHDQGWKH
LQWHQGHGXVDJH7KHPDLQIXQFWLRQVDUH
D. A1000, Computer Modem, Answering Machine and
Telephone
LINE
EXT
• )D[
• $XGLRLQFOXGLQJDQVZHULQJPDFKLQHVDQGYRLFH
PHVVDJLQJV\VWHPV
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,I\RXRQO\KDYHDVLQJOHOLQHWKHQRQO\RQHRIWKHVH
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,I\RXKDYHPRUHWKDQRQHOLQHWKHQLWPD\EH
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)RUH[DPSOHZLWKWZRWHOHSKRQHOLQHV\RXFDQID[DQG
EURZVHWKH,QWHUQHWDWWKHVDPHWLPH
Devices and Connections
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VKRZQ
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WRFRQQHFWWRWKHVDPHWHOHSKRQHOLQH
A-2
Telephone
Wall Jack
PC Modem
Telephone
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5HFHLYH0RGHRSWLRQVRQWKH$QHFHVVDU\WRJHW
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Changing A1000 FAX RECEIVE MODE
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127($OOID[HVUHFHLYHGE\RUVHQWIURPWKH
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A. A1000 and Telephone (optional)
LINE
C. A1000 Computer Modem (Internal or External) and
Telephone
LINE
EXT
Telephone
Wall Jack
Telephone
Wall Jack
EXT
PC Modem
Telephone
Telephone
$)D[5HFHLYH0RGHV
0RGH
6HOHFWLRQ'HVFULSWLRQ
FAX
Receives faxes automatically.
TEL
To receive faxes manually, press Start twice on
the A1000 or press *9* on the extension
telephone.
ANS/FAX
Do not use for this configuration.
DRPD
The A1000 answers the previously learned ring
pattern on 2 rings
$)D[5HFHLYH0RGH6HOHFWLRQV
0RGH
6HOHFWLRQ'HVFULSWLRQ
FAX
Receives faxes automatically. Use if computer
modem is not set up to answer incoming calls.
TEL
To receive faxes manually, press Start twice on
the A1000 or press *9* on the telephone.
Use this mode if you wish to receive faxes
through the computer modem instead of the
A1000.
ANS/FAX
Use only if computer modem is providing
answering machine functionality. Receives faxes
automatically. The computer modem will answer
the call and the A1000 will listen for fax tones. It
will intercept the call if fax tones are detected.
Set the computer modem to answer in 1 or less
rings. The A1000 will pick up after 6 rings.
DRPD
The A1000 answers the learned ring pattern on 2
rings. Make sure that the computer modem is set
to answer after 4 or more rings if it does not
recognize DRPD patterns.
B. A1000 Answering Machine and Telephone
LINE
EXT
Telephone
Wall Jack
Answering
machine
Telephone
$)D[5HFHLYH0RGH6HOHFWLRQV
0RGH
0RGH'HVFULSWLRQ
FAX
TEL
Do not use for this configuration.
To receive faxes manually, press Start twice
on the A1000 or press *9* on the telephone.
ANS/FAX
Receives faxes automatically. The answering
machine will answer the call and the A1000
will listen for fax tones. It will intercept the call
if fax tones are detected. Set the answering
machine to answer in 1 or less rings. The
A1000 will pick up after 6 rings.
DRPD
The A1000 answers the learned ring pattern
on 2 rings. Make sure that the Answering
Machine is set to answer after 4 or more rings
if it does not recognize DRPD patterns.
A-3
D. A1000, Computer Modem, Answering Machine,
and Telephone
LINE
Telephone
Wall Jack
EXT
PC Modem
Answering
machine
Telephone
$)D[5HFHLYH0RGH6HOHFWLRQV
0RGH
6HOHFWLRQ'HVFULSWLRQ
FAX
Do not use for this configuration.
TEL
To receive faxes manually, press START twice on
the A1000 or press *9* on the telephone.
Also use this mode if you wish to receive faxes
through the computer modem instead of the
A1000.
ANS/FAX
Receives faxes automatically. The answering
machine will answer the call and the A1000 will
listen for fax tones. It will intercept the call if fax
tones are detected. Set the answering machine to
answer in 1 or less rings. The A1000 will pick up
after 6 rings. The computer modem should be
disabled from answering calls.
DRPD
The A1000 answers the learned ring pattern on 2
rings. Make sure that the computer modem is set
to answer after 4 or more rings if it does not
recognize DRPD patterns. Also make sure that the
answering machine is set to answer after more
rings than both the A1000 and computer modem if
it does not recognize DRPD patterns.
A-4
INDEX
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