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6. CallThru Control Panel ............................................................................................................. 53 6.1 Overview ................................................................................................................................................ 53 6.2 Service Configuration .......................................................................................................................... 53 PBX Settings ............................................................................................................................................. 53 Event Service ............................................................................................................................................ 54 Action Service ............................................................................................................................................ 55 Call Detail Service ..................................................................................................................................... 56 Call Recording Service .............................................................................................................................. 57 DM Lookup Service ................................................................................................................................... 58 6.3 Administration ...................................................................................................................................... 59 User Permissions ...................................................................................................................................... 59 Extension Monitoring ................................................................................................................................. 60 6.4 Stopping / Starting the Services ......................................................................................................... 61 Stopping the Services................................................................................................................................ 61 Starting the Services ................................................................................................................................. 61 7. CallThru Voice Broadcasting ................................................................................................... 62 7.1 Overview ................................................................................................................................................ 62 7.2 Getting Started ...................................................................................................................................... 62 7.3 Voice Broadcasting Setups (Debtmaster) .......................................................................................... 62 Define Dialer Results / Actions .................................................................................................................. 62 Define Voice Broadcasting Options ........................................................................................................... 63 Verify Call Limits and No Contact States .................................................................................................. 64 Designate Dialer Worklists ........................................................................................................................ 64 Move the Accounts to the dialer worklists ................................................................................................. 64 Set the Language ...................................................................................................................................... 68 7.4 Voice Broadcasting Setups (CallThru) ............................................................................................... 69 Campaigns ................................................................................................................................................ 69 Call Activity ................................................................................................................................................ 71 Call History ................................................................................................................................................ 71 Campaign Statistics ................................................................................................................................... 72 View Log .................................................................................................................................................... 72 Settings ...................................................................................................................................................... 73 About ......................................................................................................................................................... 73 7.5 Additional Notes ................................................................................................................................... 73 vi Revised 1.10.11
