Download Exhibit 2 - Management Control Agreement

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Activities will be scheduled and performed only during predefined or mutually
acceptable Maintenance Windows.
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The Requestor submitting the Method of Procedure (MOP) form must identify
the scope of the associated outage and a best estimate of the duration of the
activities involved in the project. Stop times must take into account the time
needed to restore the system to an operational state.
• Following COUNTY OCT approval of the submitted Method of Procedure
(MOP), a project coordination meeting involving representatives of all
involved or impacted parties will be scheduled by the assigned OCT Program
Manager prior to the start of the scheduled work.
MOP Requirements
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The MOP must clearly state the objective(s) of the work to be performed; the
parties performing the work; the parties impacted by the work and the steps to
be completed by each party.
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A Maintenance Window identifying a clear Start and Stop time and a work
flow schedule must be developed and included as part of the MOP.
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The scheduled work must follow the predetermined schedules identified in the
MOP, and, as previously noted, stop times must take into account the time
needed to restore the system to an operational state.
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The MOP must clearly identify the Program Managers responsible for
coordination of the activity and provide telephone numbers and any other
relevant contact information.
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The MOP must include an escalation list with notification time frames should
unforeseen problems occur that would result in an outage extending beyond
the scheduled Maintenance Window.
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The MOP must include a fallback plan should the original plan not work.
Emergency Maintenance
Emergencies by their nature are not a part of the CMR process, but can seriously
impact end-users and any scheduled maintenance activities.
In the event of an emergency outage, both the affected end-user and first
responder must notify the designated on-call person for the Office of
Communications Technology (OCT). An on-call list will be provided to each
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