Download FORTUNE CARE - OPERATIONS

TABLE OF CONTENTS
OPERATIONS .................................................................................................................... 4
1.
MONTHLY ROSTER ....................................................................................................... 5
DEFINING STAFF ROSTER .................................................................................................... 6
DEFINING SHIFTS ..................................................................................................................... 7
DEFINING WEEKLY OFFS ....................................................................................................10
DEFINING FLOORS .................................................................................................................11
2.
STAFF LOG-IN AND LOG-OUT ..................................................................................... 19
STAFF LOGIN ............................................................................................................................19
STAFF LOGOUT ........................................................................................................................27
3.
MANUAL ENTRY PROGRAM ........................................................................................ 29
COLOR LEGENDS.....................................................................................................................30
MENU OPTIONS .......................................................................................................................31
RAISING A TASK/COMPLAINT..........................................................................................33
FEEDBACK CANCEL ...............................................................................................................45
CANCEL OR STOP TASKS .....................................................................................................49
WORK START............................................................................................................................53
GROUP SMS................................................................................................................................56
LOST AND FOUND ..................................................................................................................60
4.
GROUP SMS ................................................................................................................ 66
5.
AGENT CONSOLE ......................................................................................................... 67
6.
SUPERVISOR LOOKUP ................................................................................................. 68
CLOSE A TASK ..........................................................................................................................71
TRANSFER A TASK .................................................................................................................73
EXTEND EST. TIME OF A TASK .........................................................................................75
ASSIGNING A TASK.................................................................................................................77
UNASSIGNED STATUS ..........................................................................................................80