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Maintenance and Troubleshooting
16
16.2.6 Machine problems
Symptom
Suggested solutions
The LCD shows nothing,
and the keys are not working.
Check that the power switch is turned on.
The machine is not activated when the power switch is
turned on.
Check that the power cord is connected properly.
The machine beeps and
shows an error message.
See “LCD error messages” on page 16-20.
Frequently document jams
• Check for the ADF cover is closed properly.
• If there is a foreign matter in the ADF, remove it.
• Ensure that the document is the proper weight. (See “Document handling” on page 4-7.)
• Clean the ADF rollers (see page 16-4.)
Frequently paper jams
• Ensure that the paper is the proper paper weight. (See “Paper
handling” on page 4-10.)
16.2.7 Faxing problems
16-28
Symptom
Suggested solutions
Cannot sending
• Check that the phone line is connected properly.
• Check that the number stored in your autodailler is correctly.
• Make sure that the machine is in fax mode. If not, change to
the mode to the fax mode by pressing [CopyFaxScan].
Cannot stop the sending
• Your machine cannot cancel a sending by pressing [Stop]. To
cancel a sending, press [Fax Cancel] and select a job you want
to cancel, then press [Enter]. (See “Reviewing or cancelling
commands [CD]” on page 9-12 for more details.)
Cannot receive automatically
• Check that the phone line is connected properly.
• Check that the machine is in the automatic receiving mode
(page 10-3).
• The memory may be full. If there is no paper in the cassette,
set a paper to print the received document stored in the memory.
Cannot receive manually
• Make sure that the external phone is attached to your machine
to receive a fax manually.
• In manual receive mode, you must press [Start] before you
hang up the phone.
• The memory may be full. If there is no paper in the cassette,
set a paper to print the received document stored in the memory.
Cannot store a document
into the memory
• Make sure that the machine is in fax mode. If not, change to
the mode to the fax mode by pressing [CopyFaxScan].
• The memory may be full. If there is no paper in the cassette,
set the paper to print the received document stored in the
memory.
• The number of document can be stored in the current operation is full. Delete unnecessary document.
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