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External System User ID
The system displays the system user ID of FCDB.
Channel User ID
The system displays the channel used by FCDB for the conversation.
5.2.1.1 Uploading Documents
You can upload documents during conversation using ‘Document Upload’ screen. These
documents are retrievable to the bank users or customers involved in the conversation. To invoke
this screen, click ‘Documents’ button in ‘Conversation Input’ screen.
You can specify the following details here:
Document Category
Select the appropriate Document Category from the adjoining option list.
Document Type
Select the appropriate Document Type from the adjoining option list.
Document Reference
System displays the document reference number when you upload the document in the server.
Remarks
Provide the additional remarks related to the document to be uploaded.
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