Download Alternate procedures assisting computer users in solving problems

US. Patent
Feb. 4, 2014
Sheet 2 0f 14
US 8,645,760 B2
200
OS or Application
sends to display a
Message
K
F
202
Exlrad key inform etion
from Message oomenl
ls Message
Display Message
into, error or
norm ally
mming?
208
206
Yes
V
For this specific issue
save Message content
other into and
increment a frequency
of occurrence counter
l
Display Message with
Solution button
Does user
No special adlons
select the solution
button?
216
214
Yes
V
Display saved
information. Check
database for more
inform ation and it
available show
description solutions
and other help
218
User better
understands the issue
Figure 2
andior can ?x issue
220