Download KronoDesk Administration Guide

Contents
1. Introduction
1. Introduction
1
2. Installing KronoDesk®
2
KronoDesk® is an integrated customer support
system that includes help desk ticketing,
customer support forums and an online
knowledge base in a single user interface.
2.1. System Prerequisites
3
2.2. Installing the Software
10
2.3. Security Considerations
17
3. System Administration
18
3.1. System Settings
19
3.2. Users
31
3.3. Forum Settings
35
3.4. Knowledge Base Settings
38
3.5. Help Desk Settings
40
3.6. Workflows
45
3.7. Event Notifications
49
4. Appendices
52
4.1. Appendix A – Troubleshooting 52
4.2. Appendix B – Using with SSL 57
4.3. Appendix C – Sending Email
through IIS
Legal Notices
© Copyright 2006-2013, Inflectra Corporation
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KronoDesk® includes a powerful and flexible
help desk ticketing system that can be quickly
and easily tailored to meet your support needs.
With support for custom fields and workflows
you can create different support processes for
your different products.
KronoDesk® provides a knowledge base and
online support forums. making your customers
more self-sufficient with routine issues so that
your support personnel can focus their time on
the critical issues and complex enquiries.
This administration guide outlines how to setup
a working installation of KronoDesk®, and how
to perform routine administrative tasks.
It assumes a basic understanding of how to
setup and administer a Windows Server®, or
Windows® workstation, and also assumes that
you have access to a valid Administrator level
account.
For information on how to use the features of
KronoDesk®, please refer to the KronoDesk®
User Manual instead.
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