Download ExpressBox 1T - User Manual - Rev B.docx

ExpressBox 1T
User Manual
Thunderbolt™ to PCIe Expansion
Model: EB1T
Magma
Table of Contents
Preface
4
Advisories
4
Safety Instructions
5
Chapter 1
Introduction
7
PCI Express Features
7
Thunderbolt Features
8
Specifications
8
Pre-Installation Information
9
Parts List
9
Tools Required for Installation
9
Chapter 2
Hardware Installation
10
Open Enclosure
10
Install PCIe Cards
11
Extra Power
12
Fan Controller
12
Connect Cables and Turn On
12
Control Fan Speed
14
Daisy Chaining
15
Attaching Displays
15
Chapter 3
Verify Installation
16
Hardware
16
Thunderbolt™ 1 Interface Card LEDs
16
Thunderbolt™ 2 Interface Card LEDs
18
Backplane LEDs
21
Software
22
How to check Magma device - Mac OS X
22
How to Check Magma Device - Windows 7 and 8
24
How To Check PCIe cards - Mac OS X
25
Thunderbolt Aware Driver is required for PCIe cards
26
How To Check PCIe cards - Windows7 and 8
28
Troubleshooting
29
How to Power ON and OFF EB1T
33
Chapter 4
How to Get More Help
38
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Frequently Asked Questions (FAQ)
38
Contacting Technical Support
38
Returning Merchandise to MAGMA
38
Appendix A
Compliance
39
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Preface
Advisories
Five types of advisories are used throughout this manual to provide helpful information, or to alert you to the
potential for hardware damage or personal injury.
NOTE
Used to amplify or explain a comment related to procedural steps or text.
IMPORTANT
Used to indicate an important piece of information or special “tip” to help you
CAUTION
Used to indicate and prevent the following procedure or step from causing damage to the
equipment.
WARNING
Used to indicate and prevent the following step from causing injury.
DANGER or STOP
Used to indicate and prevent the following step from causing serious injury or significant data loss
Disclaimer: We have attempted to identify most situations that may pose a danger, warning, or caution condition in
this manual. However, Magma does not claim to have covered all situations that might require the use of a Caution,
Warning, or Danger indicator.
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Safety Instructions
Always use caution when servicing any electrical component. Before handling the Magma Expansion chassis, read the
following instructions and safety guidelines to prevent damage to the product and to ensure your own personal
safety. Refer to the “Advisories” section for advisory conventions used in this manual, including the distinction
between Danger, Warning, Caution, Important, and Note.
§
§
§
Always use caution when handling/operating the computer. Only qualified, experienced, authorized
electronics personnel should access the interior of the computer and expansion chassis per UL and IEC
60950-1
The power supplies produce high voltages and energy hazards, which can cause bodily harm.
Use extreme caution when installing or removing components. Refer to the installation instructions in this
manual for precautions and procedures. If you have any questions, please contact Magma Technical
Support.
WARNING
Never modify or remove the radio frequency interference shielding from your workstation or
expansion unit. To do so may cause your installation to produce emissions that could interfere with
other electronic equipment in the area of your system.
When Working Inside a Computer
1.
2.
3.
Before taking covers off a computer, perform the following steps:
Turn off the computer and any peripheral devices.
Disconnect the computer and peripheral power cords from their AC outlets or inlets in order to prevent
electric shock or system board damage.
In addition, take note of these safety guidelines when appropriate:
§
§
To help avoid possible damage to systems boards, wait five seconds after turning off the computer before
removing a component, removing a system board, or disconnecting a peripheral device from the computer.
When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some
cables have a connector with locking tabs. If you are disconnecting this type of cable, press in on the
locking tabs before disconnecting the cable. As you pull connectors apart, keep them evenly aligned to avoid
bending any connector pins. Also, before connecting a cable, make sure both connectors are correctly
oriented and aligned.
CAUTION
Do not attempt to service the system yourself except as explained in this manual. Follow installation
instructions closely.
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Protecting Against Electrostatic Discharge
Electrostatic Discharge (ESD) Warning
Electrostatic Discharge (ESD) is the enemy of semiconductor devices. You should always take
precautions to eliminate any electrostatic charge from your body and clothing before touching any
semiconductor device or card by using an electrostatic wrist strap and/or rubber mat.
Static electricity can harm system boards. Perform service at an ESD workstation and follow proper ESD procedures
to reduce the risk of damage to components. Magma strongly encourages you to follow proper ESD procedures,
which can include wrist straps and smocks, when servicing equipment.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•
When unpacking a static-sensitive component from its shipping carton, do not remove the component’s antistatic packaging material until you are ready to install the component in a computer. Just before
unwrapping the anti-static packaging, be sure you are at an ESD workstation or are grounded.
•
When transporting a sensitive component, first place it in an anti-static container or packaging.
•
Handle all sensitive components at an ESD workstation. If possible, use anti-static floor pads and workbench
pads.
•
Handle components and boards with care. Don’t touch the components or contacts on a board. Hold a
board by its edges or by its metal mounting bracket.
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Chapter 1
Introduction
ExpressBox 1T provides an 'outside-the-box' solution for using PCIe® cards with Thunderbolt-equipped computers.
High-performance work flows are possible by connecting a Thunderbolt equipped computer to a Magma ExpressBox
1T containing PCIe cards such as video capture, media transcoding, audio processing, and fast data storage. And
because Thunderbolt is also based on DisplayPort technology, you can daisy chain a high-resolution display with your
Magma ExpressBox 1T. Thunderbolt cable is sold separately.
1.
2.
3.
4.
5.
Power indicator
PCIe card slot openings
Thunderbolt ports
Easy installation thumbscrews
Power cord socket
PCI Express Features
•
•
Supports ONE half-length card
The total PCIe lanes for one slot are 4 lanes. Combinations can be:
§
X8 PCIe card will run at x4 speed
§
X16 PCIe card will run at x4 speed
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Thunderbolt Features
•
•
•
•
•
•
•
•
•
Thunderbolt™ 1 features speeds up to 10 Gbps bi-directional, Thunderbolt™ 2 provides 20Gbps.
Daisy-chain up to six Thunderbolt devices
Control fan speed and noise with potentiometer switch
Easy Plug and Play installation
Supports any x1, x4, x8 or x16 PCIe card
Two cooling fans with speed control
Two external Thunderbolt connectors
Rugged Extruded Aluminum chassis
External 65W power supply
Specifications
Item
Technology
Description
PCI Express Bus Specification Revision 2.0
PCI Local Bus Specification Revision 2.3
PCI Bridge Architecture Revision 1.2
1 Half-Length (Full-Height) PCI Express Slot
- Physical – x16 PCIe 2.0
- Electrical – x4 PCIe 2.0 (Thunderbolt spec)
Backplane
Thunderbolt™ 1, Interconnect Bandwidth
Thunderbolt™ 2, Interconnect Bandwidth
Enclosure
10Gbps (1.25 GB/s) Bi-directional
20Gbps (2.50 GB/s) Bi-directional
Heavy-Duty Extruded Aluminum Chassis
9.5” L x 2.3” W x 6.9” H
(249mm x 58mm x 174mm)
3.0 lbs (1.4 kg)
System Cooling
Power Supply Options
(2) Fans with Manual Speed Control
65 Watt
Input: 100-240 VAC, 47-63 Hz, 1.2A MAX
Output: 12V-7A
Ambient Temperature 0° to 50° C
Storage Temperature -20° to 60° C
Relative Humidity 5% to 85% non-condensing
FCC Class A Verified
CE
RoHS Compliant
MacOS 10.6.8 or higher
Mac 10.9 or higher (Not supported 10.8 and below)
30 day money back guarantee
1 year return to factory
Environmental
Regulatory Compliance
Thunderbolt™ 1, Supported Operating Systems
Thunderbolt™ 2, Supported Operating Systems
Warranty
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Pre-Installation
Installation Information
Before using the Magma Expansion chassis you should perform the following steps:
•
•
•
Inventory the shipping carton contents for all of the required parts
Gather all of the necessary tools required for installation
Read this manual
Parts List
Qty
1
1
1
4
Item
ExpressBox 1T – Thunderbolt to PCIe Expansion – 1 Slot
Power Cord
Power Brick 65Watt
Rubber Feet
Tools Required for Installation
To complete the installation of the Magma product you will need a Phillips
Phillips-head
head screwdriver and ESD wrist strap to
prevent electrostatic discharge.
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Chapter 2
Hardware Installation
The following steps will guide you through the installation of your Magma Expansion System.
CAUTION
Hardware installation shall be performed only by qualified service personnel per UL and IEC 609501.
Electrostatic Discharge (ESD) Warning
All add-in cards are susceptible to electrostatic discharge. When moving cards, it is best to carry the
cards in anti-static packaging. If you need to set a circuit card down, be sure to place it inside or on
top of an anti-static surface. For more information, see “Protecting Against Electrostatic Discharge”
in the Preface.
WARNING
High voltages are present inside the expansion chassis when the unit’s power cord is plugged into
an electrical outlet. Disconnect the power cord from the AC outlet before removing the enclosure
cover. Turning the system power off at the power on/off switch does not remove power to
components. High voltage is still present.
CAUTION
Before touching anything inside the enclosure, move to an ESD station and follow proper ESD
procedures. Failure to do so may result in electrostatic discharge, damaging the computer or its
components. For more information, see “Protecting Against Electrostatic Discharge” in the Preface.
Open Enclosure
Loosen the thumbscrew and slide the card carrier as shown below:
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Install PCIe Cards
Some card manufacturers recommend that you install their software driver prior to installing the card. If this is the
case, be sure to install the card driver before connecting ExpressBox 1T to the computer.
•
Slot 1 accepts x1, x4, x8, x16
Make sure that your PCIe card is seated in the PCIe slot connector. When correctly seated, there will be a firm
resistance when you pull up gently on the card. To keep the cards in place, secure them in the enclosure with their
retaining screws.
After securing the cards verify that they do not touch each other.
NOTE
If at all possible, plug all power cords from the expansion chassis and your host computer into a
shared power strip, preferably one that has surge and noise suppression circuitry built into it.
WARNING
Do not remove or disconnect any cables from Thunderbolt interface card inserted in the ExpressBox
1T chassis. Doing so WILL disable functionality.
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Extra Power
Some PCIe cards require extra power. There are no AUX power connectors that can be used for providing extra
power to cards, e-mail [email protected] for more information.
Fan Controller
If the PCIe cards run hot or are over 20 watts of power, Magma recommends adjusting the fan speed to maximum
Use the Adjustable-Knob located at the bottom of the Card Carrier for adjusting the Fan Speed. .
CAUTION
Before touching anything inside the enclosure, be sure unit has been off and is cool. Beware of
touching anything in chassis if unit has been on.
Connect Cables and Turn On
Plug in power cord to ExpressBox 1T.
Attach Thunderbolt cable into either top or bottom port on the ExpressBox 1T. Plug in Display Monitor, DVI/HDMI, or
Display. If no display will be used, you can daisy chain other Thunderbolt devices. Plug in the other end of the
Thunderbolt cable to the Thunderbolt port on the computer.
Connect a Thunderbolt cable to one of the ports on the back of the Magma product and connect the other end of
Thunderbolt cable to Thunderbolt port on your computer.
You can use the second Thunderbolt port on the Magma EB1T for connecting another Thunderbolt device or Mini
DisplayPort device.
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ExpressBox 1T will automatically turn ON when the computer is turned ON. A BLUE light will shine when the
expansion chassis is ON. ExpressBox 1T will automatically turn OFF when the computer is turned OFF or goes into
SLEEP mode.
If either end of the Thunderbolt cable is removed while the system is ON, the expansion chassis will automatically
power down.
ExpressBox 1T does not have ONN/OFF switch. The Blue LED on the front is a power indicator not a power button. It
simply indicates whether the chassis is on or off. To turn on the ExpressBox 1T connect to Thunderbolt equipped
computer. The Blue light on the front of ExpressBox 1T is not an on off push button, it simply indicates whether the
chassis is on or off. If either end of the Thunderbolt cable is disconnected, ExpressBox 1T will automatically turn off.
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Control Fan Speed
For low power or self-cooled cards you can reduce the fan noise by adjusting the “Adjustable-Knob”, found under the
card carrier, to the slowest speed setting. If the chassis gets hot during use, you should increase the fan speed to
provide more cooling.
The Factory Default setting is 75% High. The LOW for slow fan speed. HIGH for fast speed setting.
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Daisy Chaining
IMPORTANT
For best performance, it is recommended that ExpressBox 1T be the first device in the Thunderbolt
Daisy-chain.
Attaching Displays
You can use an appropriate Display Port connector to add a Display Port, HDMI, DVI, or VGA Display.
The Display Port connector can plug into the other Thunderbolt port on Roben-3
Make sure your display is plugged in and the appropriate adapter is connected.
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Chapter 3
Verify Installation
Hardware
Check the status of the LEDs on the Interface cards and backplane to verify good connection or link between your
host computer and expansion unit
1.
Thunderbolt™ 1 interface card: 5 solid green LEDS are illuminated and three solid green LEDs on the
backplane. For more details see “Thunderbolt™ 1 Interface Card LEDs” below.
2.
Thunderbolt™ 2 Interface Card: 7 solid green LEDs are illuminated and 3 solid green LEDs on the
backplane. For more details go to “Thunderbolt™ 2 Interface Card LEDs on pages 18 to 20”.
Thunderbolt™ 1 Interface Card & LEDs
When the Thunderbolt™ 1 Interface card is fully operational and with an external Display device attached, 5 green
LEDs are illuminated (solid green), see FIGURE T1-A .
IMPORTANT
If you are only seeing Two Green LEDs that are illuminated on the Thunderbolt Interface card after
the Magma Roben-3 is turned on, this indicates that there a hardware failure within your expansion
unit. Check your Thunderbolt cable, make sure it is connected firmly and the Thunderbolt Interface
card is seated in the PCIE slot properly.
FIGURE T1-A
LED
DESCRIPTION
Display Port
Over Current
+5v & 3.3v
Standby
+3.3v and
1.0v
Display Port
Connectivity
When illuminated it indicates a power problem on the interface card
Are illuminated upon connecting an external power device to expansion unit
Are illuminated when the expansion unit turns on
Comes on when an external display device is attached to Thunderbolt port of the expansion unit
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IMPORTANT
If there is no Display Monitor attached to Thunderbolt™ 1 Interface card it would only show 4
illuminated solid GREEN LEDs, this is normal.
See picture below.
.
FIGURE T1-B
IMPORTANT
LEDs D700 and D701 on the Thunderbolt™ 1 Interface card are illuminated when power cord is
attached to expansion unit. This means the expansion unit is on standby-mode.
See picture below.
FIGURE T1-C
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Thunderbolt™ 2 Interface Card & LEDs
There are 10 LEDs on the Thunderbolt™ 2 Interface card. These LEDs are essential in checking the power status of
the board. It also serves as failure indicators and helps in troubleshooting hardware problems.
When the Thunderbolt™ 2 Interface card is fully operational and with an external Display device attached , 7 solid
Green LEDs (D1,D3,D4,D5,D6,D7 and D9) are illuminated. See picture on FIGURE T2-A.
If you don’t have an external display attached, only 5 Green LEDs are illuminated. See FIGURE T2-B.
FIGURE T2-A
D1
D3 D4
D5
D6 D7
D9
J7
Standby- Power Cable
If the above LEDs are not coming ON, it is an indication that your board is not getting power or the board is faulty or
defective. Please check the following:
1.
2.
Standby-power cable is firmly connected to Thunderbolt™ 2 Interface card power connector (J7). See page
25.
Thunderbolt™ 2 Interface card is seated all the way in the PCIe slot. Try reseating the card in the PCIE
slot.
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If there is no Display Monitor attached to Thunderbolt™ 2 Interface card it would only show 5 illuminated solid
GREEN LEDs (D3, D4,D6,D7 and D9), this is normal. See FIGURE T2-B below.
If you reconnected an external Display device, LEDs D1 and D5 should come on immediately. Otherwise, the
Thunderbolt™ 2 Interface card is not properly working or the monitor Displayport cable is faulty.
FIGURE T2-B
D3
D4
D6
D7
D9
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LEDs D6 and D8 are illuminated when power cord is attached to expansion unit. This means the expansion unit is
on standby-mode. The magma device is” switched off” on the electronic interface (but is designed to draw some
power). On standby mode the Magma is not performing its primary function; it is waiting to be activated by a
remote power or remote controller.
See picture below.
FIGURE T2-C
D6
D8
If the above LEDs are not coming ON, please check the power standby cable make sure it is firmly connected to
Thunderbolt Interface card power connector (J7). See page 25.
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Backplane & LEDs
A functional / operational backplane will illuminate three solid green LEDs. See picture below.
Two solid green LEDs on the backplane signifies “standby mode”. The magma device is” switched off” on the
electronic interface (but is designed to draw some power). On standby mode the Magma is not performing its
primary function. It is waiting to be activated by a remote power or remote controller.
See picture below.
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Software
How to check Magma device - Mac OS X
IMPORTANT
Magma requires no driver in Apple Mac Operating System.
To verify a successful installation of Magma Roben
Roben-3
3 on Mac select “About This Mac” under the Apple Icon.
1.
Your first step will vary depending on which version of Mac OS X you are using:
Mac OS X 10.6.8 Snow Leopard or earlier:
•
Open Apple System Profiler by choosing About this Mac from the Apple ( ) menu. Then, click More Info.
OS X Lion 10.7 or later:
•
2.
Open System Information by choosing About this Mac from the Apple ( ) menu. Then, click System Report
Click Thunderbolt. This picture below applies to Thunderbolt™ 1 device.
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The picture below applies for Thunderbolt™ 2. “Tbolt2 Series” is the new device name for Thunderbolt™ 2.
IMPORTANT
Thunderbolt™ 2 requires Mac OS 10.9 and above. It is highly recommend to update your Mac to
the latest Operating system before using the Thunderbolt™ 2 hardware.
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How to Check Magma Device - Windows 7 and 8
Open ACPI (BIOS) à Open PCI BusàClick
Click the ‘+’ sign several times until your reach a PCI Express Root Port with a
PCI Standard PCI-to-PCI Bridge beneath it.
If the verification is successful, you can install 3rd Party cards as well as auxiliary peripherals, such as hard drives
into the chassis.
If, however, the installation was unsuccessful, you may not see the PCI to PCI Bridge, or it will have a small yellow
symbol in front of it as shown below.
IMPORTANT
Magma requires no driver in Windows Operating System, Unix OS, Linux and other flavor of
Operating Systems.
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How To Check PCIe cards - Mac OS X
IMPORTANT
For Mac OS, a driver modification is required from the PCIe card provider. A Mac OS driver that is
“Thunderbolt Aware” is required so the PCIe hardware will be recognized by Mac OS through
Thunderbolt™ Technology
1.
Your first step will vary depending on which version of Mac OS X you are using:
Mac OS X 10.6.8 Snow Leopard or earlier:
•
Open Apple System Profiler by choosing About this Mac from the Apple ( ) menu. Then, click More Info.
OS X Lion 10.7 or later:
•
2.
Open System Information by choosing About this Mac from the Apple ( ) menu. Then, click System Report
Click PCI cards
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Thunderbolt Aware Driver is required for PCIe cards
For Mac OS, a Thunderbolt Aware (Compatible) driver is required because it allows PCIe cards to be detected in
Roben-3. Ensure you have a “Thunderbolt Aware or Thunderbolt Compatible” driver from the PCIe card
manufacturer otherwise the PCIe card will not be functional.
If the driver is installed, make sure it supports Thunderbolt. If the driver does not support Thunderbolt you will see a
message “Driver Installed: No
Click on the specific PCIe card in question to see if it’s Thunderbolt Compatible. If it shows “Yes” then it’s compatible,
if it shows “No”, the PCIe card will not be visible in Roben-3.
System Profiler showing two PCIE cards with thunderbolt
compatible drivers installed
NOTE
Magma does not provide nor supply any third party PCIe drivers. If you need driver you must
contact the vendor or manufacturer of the PCIE card. If you would like to determine whether the
3rd party PCIE card has a Thunderbolt Compatible driver or not you must also contact the vendor or
manufacturer of the PCIe card.
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System Profiler showing two PCIE cards with One PCIe card with
a non-thunderbolt driver installed
System Profiler showing no PCIe cards being detected or
recognized.
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How To Check PCIe cards - Windows7 and 8
No special drivers have been required for Thunderbolt compatibility with Windows 7. As a general rule, if the PCIe
card works in a workstation using Windows, it will most likely work with Roben
Roben-3 expansion units,
s, using Windows
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Troubleshooting
Q: If the Thunderbolt card fails to power up, what should I check?
A: Check the Standby-Power cable; make sure it is firmly connected to the power receptacle of the Thunderbolt
Interface card. Remove and reconnect the Standby-Power cable.
Q: How do I know if ExpressBox 1T power supply is working?
A: If the Thunderbolt card is properly seated and EB1T is connected to Computer that is on; and the power cord is
plugged-in to the power source outlet and to EB1T power receptacle port, then you should see the Front BLUE LED is
LIT, Fan is spinning and 5 green LEDs (shown) on the Interface card and 3 green LEDs on the backplane.
+5V, MCU, 3.3, 1.0, DP LEDs on Interface card should be LIT or ON
3.3v, PWR, 5vAUX LEDs on Backplane should be also LIT or ON.
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Q. If ExpressBox 1T does not power up how do I determine whether I have a bad power supply, a bad
interface card or defective cable?
A: A working system should illuminate - Five Green LEDs 5V, MCU, 3.3, 1.0, DP LEDs on Interface card, which are
located on the top right corner. And 3.3v, PWR, 5vAUX LEDs on Backplane should be also LIT or ON
•
•
•
When you have a Bad Power Supply, you won't see any Green LEDs lit at all on the Interface card and
backplane.
When you have a bad cable, you don't see LEDs 3.3,1.0, DP on the Interface card and LED PWR on
backplane turning ON . Swap or replace the Thunderbolt Cable.
If you already swapped the Thunderbolt cable and still LEDs 3.3,1.0, DP, and PWR are not turning on this
indicates you have a bad interface card.
Q: How can I determine if the driver for my PCIe card is Thunderbolt Compatible?
A: Thunderbolt Tunneling is required for MacOS. In Apple System Profile, click on the specific PCIe card in question
to see if it’s Thunderbolt Tunnel Compatible. If it shows “Yes” then Thunderbolt tunneling has been enabled. If it
shows “No”, then the driver does not work through Thunderbolt and the PCIe card will not be visible in ExpressBox
1T.
Q: Can I daisy chain ExpressBox 1T with more ExpressBox 1T?
A: Yes, but realize that aggregate bandwidth is limited to 10Gbps through the Thunderbolt port and PCI address and
IO space can be limited so the type of cards installed in the chassis may limit the number that can be daisy chained
successfully.
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If a daisy chain device doesn’t work; check to see if a RED led (on the Magma Thunderbolt Card in the first slot of
ExpressBox 1T) is on. If so, the daisy chained device is drawing too much power and the current limiting has kicked
in and has turned off the power to the downstream device.
Q: Will ExpressBox 1T show up in Apple System Profiler or Windows Device Manager without any PCIe
cards installed?
Yes.
In Apple System Profiler à Thunderbolt à Status: Connected à ExpressBox 1T
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In Windowsà Control Panel à Device Manager à View by connection
You should see these three PCI-to-PCI bridges. Right click on it and select “Properties”, select Hardware Ids from
dropdown list, you should see PCI\Ven_111D
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How to Power ON and OFF EB1T
Powering On EB1T (Thunderbolt™ 1)
There are several ways on how to “Power On” the Magma EB1T as described from the following examples below.
Example 1
Connect power cord to EB1T. EB1T goes to standby mode.
5v & MCU Green LEDS on the Interface card are illuminated.
3.3v and 5v Aux LEDs are illuminated.
Connect Thunderbolt Cable to EB1T. You can plug in the Thunderbolt to either bottom or top port.
Turn on the computer. EB1T powers up immediately.
All 4 Green LEDs on the Interface card and 3 Green LEDs on the backplane are illuminated.
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Example 2
Connecting the Thunderbolt cable to EB1T (on standby mode) while the computer is ON.
Example 3
Connecting the Thunderbolt cable to an active computer while the EB1T is on standby mode.
Powering OFF EB1T ( Thunderbolt™ 1)
Example 1
When you power down the computer, EB1T goes to standby mode.
LEDs D21 and D24 on the Interface card are turned off. 5v and MCU LEDs remain illuminated.
LED HP PWR on the backplane is turned off. 3.3v and 5v AUX LEDs remain illuminated.
Example 2
When Thunderbolt cable is removed from EB1T while the computer is ON, EB1T goes to standby mode.
LEDs D21 and D24 on the Interface card are turned off. 5v and MCU LEDs remain illuminated.
LED HP PWR on the backplane is turned off. 3.3v and 5v AUX LEDs remain illuminated (as shown from the picture
below).
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Example 3
When Thunderbolt cable is disconnected from a computer that is ON, EB1T goes to standby mode.
LEDs D21 and D24 on the Interface card are turned off. 5v and MCU LEDs remain illuminated.
LED HP PWR on the backplane is turned off. 3.3v and 5v AUX LEDs remain illuminated (as shown from the picture
below).
IMPORTANT
If a computer goes to sleep the Magma box goes to standby mode (standby power). When the
computer wakes up the Magma expansion unit powers on automatically and maintains its
Thunderbolt link. However, if you have a PCIE card installed in the chassis that does not support
sleep-wake feature (or hot-plug function), that PCIE card will malfunction and it will cause the
computer to kernel panic ( Apple ) or Bluescreen ( PC ).
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Powering On EB1T ( Thunderbolt™ 2)
Connect power cord to EB1T. EB1T goes to standby mode.
Interface card D6 (3V3) & D8 (3V3_STB) LEDS are illuminated (solid green). See picture below.
Backplane 3.3v and 5v Aux LEDs are illuminated (solid green). See picture below
Connect Thunderbolt Cable to EB1T. You can plug in the Thunderbolt to either bottom or top port.
Connect the other end of Thunderbolt cable to Thunderbolt port on a computer.
Connect an external display device to available Thunderbolt port on the EB1T
Turn on the computer. EB1T powers up immediately.
All 7 Green LEDs on the Interface card and 3 Green LEDs on the backplane are illuminated. See pictures below.
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Verify Installation 36
Magma
IMPORTANT
If you have no external Display device attached only Five Solid Green LEDs are illuminated, this is
normal. See picture below.
Powering Off EB1T ( Thunderbolt™ 2)
There are several ways to power down the EB1T as described from the following examples.
1. When computer is turned OFF, EB1T goes to standby mode.
2. When Thunderbolt cable is removed from EB1T while the computer is ON, EB1T goes to standby mode.
3. When Thunderbolt cable is disconnected from an active computer, EB1T goes to standby mode. All 7
ExpressBox 1T | 37
Magma
Chapter 4
How to Get More Help
Frequently Asked Questions (FAQ)
You can visit the Magma Technical Support FAQ pages on the Internet at:
www.magma.com/support/
Contacting Technical Support
Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is
available Monday through Friday, 8:00 AM to 5:00 PM PT.
You can also visit our web site at: www.magma.com/support
For a quick response, use the Technical Support and RMA Request Form available in the Support Section of the
website. Simply complete the form with all required information. Please make sure that your problem description is
sufficiently detailed to help us understand your problem.
Returning Merchandise to MAGMA
If factory service is required, a Service Representative will give you a Return Merchandise Authorization (RMA)
number. Put this number and your return address on the shipping label when you return the item(s) for service.
Magma will return any product that is not accompanied by an RMA number. Please note that Magma WILL
NOT accept COD packages, so be sure to return the product freight and duties-paid.
Ship the well-packaged product to the address below:
MAGMA RETURNS DEPT.
RMA # ________
9918 Via Pasar
San Diego, CA 92126
USA
It is not required, though highly recommended, that you keep the packaging from the original shipment of your
Magma product. However, if you return a product to Magma for warranty repair/ replacement or take advantage of
the 30-day money back guarantee, you will need to package the product in a manner similar to the manner in which
it was received from our plant. Magma cannot be responsible for any physical damage to the product or component
pieces of the product (such as the host or expansion interfaces for the expansion chassis) that are damaged due to
inadequate packing. Physical damage sustained in such a situation will be repaired at the owner’s expense in
accordance with Out of Warranty Procedures. Please, protect your investment, a bit more padding in a good box will
go a long way to insuring the device is returned to use in the same condition you shipped it in. Please call for an RMA
number first.
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How to Get More Help 38
Magma
Appendix A
Compliance
FCC
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his/her own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received including
interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s
authority to operate the equipment.
NOTE
The assembler of a personal computer system may be required to test the system and/or make
necessary modifications if a system is found to cause harmful interferences or to be noncompliant
with the appropriate standards for its intended use.
Industry Canada
This Class A digital apparatus complies with Canadian ICES-003.
Cetappareilnumériqué de la classe A estconformé à la norme NMB-003 du Canada
CE
The product(s) described in this manual complies with all applicable European Union (CE) directives. Magma will not
retest or recertify systems or components that have been reconfigured by customers
ExpressBox 1T | Appendix A
Compliance 39
Manual P/N 09-09990-01 Rev B