Download Internet Security 2015 - User Guide

Bitdefender Internet Security 2015
If the error persists, please contact our support representatives for help as
described in section “Asking for help” (p. 215).
33.11. Antispam filter does not work properly
This article helps you troubleshoot the following problems concerning the
Bitdefender Antispam filtering operation:
● A number of legitimate e-mail messages are marked as [spam].
● Many spam messages are not marked accordingly by the antispam filter.
● The antispam filter does not detect any spam message.
33.11.1. Legitimate messages are marked as [spam]
Legitimate messages are marked as [spam] simply because they look like
spam to the Bitdefender antispam filter. You can normally solve this problem
by adequately configuring the Antispam filter.
Bitdefender automatically adds the receivers of your e-mail messages to a
Friends List. The e-mail messages received from the contacts in the Friends
list are considered to be legitimate. They are not verified by the antispam
filter and, thus, they are never marked as [spam].
The automatic configuration of the Friends list does not prevent the detection
errors that may occur in these situations:
● You receive a lot of solicited commercial mail as a result of subscribing
on various websites. In this case, the solution is to add the e-mail
addresses from which you receive such e-mail messages to the Friends
list.
● A significant part of your legitimate mail is from people to whom you never
e-mailed before, such as customers, potential business partners and others.
Other solutions are required in this case.
If you are using one of the mail clients Bitdefender integrates into, indicate
detection errors.
Note
Bitdefender integrates into the most commonly used mail clients through
an easy-to-use antispam toolbar. For a complete list of supported mail
clients, please refer to “Supported e-mail clients and protocols” (p. 108).
Solving common issues
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