Download User Manual

• If myLOG is connected to an extension line, caller-id feature does not work if PBX does
not support this feature.
• Answering incoming calls before second ring will result loss of caller-id information.
Always wait for the second ring before answering.
• Check ground connection of your computer.
CAN NOT RECORD TELEPHONE CONVERSATIONS
Check record start method from Telephone page in Settings tab.
(page: 18 – Setting Telephone Record Start Method)
FORGOT PASSWORD
Only way to reset the password is reinstalling the program. In this case you will lose existing
data. You may copy data folder to a safe place before uninstalling program. Even if you can’t
use database, at least you have all recordings there.
We recommend you set a related hint with password, so myLOG shows you hint if wrong
password entered.
CAN NOT RECORD DIGITAL TELEPHONE SETS
Signals on digital telephone lines can not be recognized by myLOG. Digital telephone sets
can only be recorded from earpiece of handset. In this case, record activating method must
be selected as voice activated.
SOME FEATURES DOES NOT WORK WITH DIGITAL TELEPHONE SETS
Since voices are recorded from the signals of handset on digital telephone sets, below listed
features can not be used;
• Answering machine,
• Calling number display (caller-ID),
• Missed call display,
• Pop-up for incoming calls,
• Auto dialer,
• Warning message play to callers.
myLOG User Manual (1.1)
Page: 23 / 24