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Social Alarm Management System 7 Professional
2
System description | en
9
System description
The LMS 7 Professional has a modular structure and contains the following components:
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PSTN lines: serves to connect the call centre to the public telephone network and to
transfer calls within the call centre.
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Line Units 1223 (LU1223): receives data telegrams from Carephones and forwards
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CTI server (Computer Telephony Integration): contains the database of subscriber and
protocol information to the CTI server.
device data and co-ordinates all alarm events within the system.
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Administration workstations: these are used for the administration of subscribers,
devices and users.
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Alarm handling workstations: used to accept and process incoming alarms. The
information required for handling alarms is displayed. Administration activities according
to the item above can also be performed from the alarm handling workstations. A
workstation can be used with a headset or with a telephone.
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Telephone system (optional): serves to connect the call centre to the public telephone
network and the internal phones within the call centre.
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The SIP option enables RBIP/SIP support, the LMS 7 can receive calls from the analog or
emulated network and also calls issued from a Carephone equipped with an IP Module.
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The Mobile Security / GSM Module option includes the integrated support of the Doro
Secure IP protocol, for reception of alarms from Doro Secure phones, as well as online
map material. This option also supports reception of calls from a GSM Module. It is
possible to receive calls from various Mobile Security devices and to locate subscribers
for fast help. The SMS modem allows support of SMS protocols as well as sending and
receiving SMS from mobile phones.
2.1
Call procedure
An alarm is triggered at a device, e.g. a Carephone, an RF pendant or another sensor at the
subscriber's property. The alarm is forwarded via the public telephone network, and arrives at
the CTI server after evaluation of the call protocol by the LU1223. It is also optionally possible
to receive alarm calls from IP Carephones through the internet or via the GSM network from
Carephones equipped with a GSM Module or from MobSec devices via GPRS or SMS. The CTI
server sends the alarm to the connected alarm handling workstations via LAN (Local Area
Network). If an operator accepts the alarm, the CTI server activates the alarm handling and a
speak/listen connection is established to the subscriber via an headset or optionally via an
operator telephone. The operator can park the call, forward it internally and initiate the
necessary actions.
Bosch Security Systems
User Manual
970.130f | F.01U.173.315 | V1.6 | 2014.10