Download 9. Expanding Your LaCie Ethernet Disk

Ethernet Disk_UG_E.qxd
3/14/03
10:30 AM
Page 37
Troubleshooting
LaCie Ethernet Disk User’s Manual
page 37
10. Troubleshooting
In the event that your LaCie Ethernet Disk is not working correctly, please refer to the following checklist to find out where the
problem is coming from. If you have gone through all of the points on the checklist and your drive is still not working
correctly, please have a look at the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQs
may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates
will be available.
If you need further assistance, please contact LaCie Technical Support (see 11. Contacting Customer Service for details).
Issues
Possible Solutions
The LaCie Network Configurator is not running on my
machine.
Java 1.1.7+ must be installed on your system. Under Windows,
the installer that is provided should install Java 1.4 automatically.
Under Macs, if you ran the default installation, Java 1.1.8 should
have been installed automatically. On most recent UNIX systems,
Java should also be installed by default. Consult your system
administrator for more information about installing Java if it is not
already installed.
The LaCie Ethernet Disk is not seen by the LaCie
Network Configurator.
From the LaCie Network Configurator, press the Refresh list button
and wait about a minute. If it still is not seen, your network
(routers, switches, etc.) is stopping UDP broadcasts that are
required for the Network Configurator to find the LaCie Ethernet
Disk. In this case, connect the LaCie Ethernet Disk directly into the
same hub as your workstation and try again. If this still does not
work, connect your LaCie Ethernet Disk to your workstation with a
crossed Ethernet cable and try again.
A share can not be deleted.
For safety reasons, the share needs to be emptied before it can be
deleted. If you are operating in a Windows environment, ensure
that View hidden files is enabled from the Folders options menu,
otherwise it will appear that a share is empty, when in fact it is
not. Files may also be locked due to being used, as well, so ensure
that no one is sharing those files. Please consult your administrator
for more information.