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CHAPTER 3:
WARRANTY AND MODULE REPLACEMENT
3.1
WARRANTY PROCEDURE
Modules are exchangeable items, and will be replaced at no charge during the warranty
period, provided the damage is a normal electronic component failure. Outside the
warranty period, or if a module has been damaged by misuse, modules will be repaired
in our workshops for a flat rate service charge.
The replacement module warranty continues until the original warranty period expires.
Out of warranty repairs or exchanges are warranted only for faulty workmanship.
Warranty dispatched modules will be invoiced at list price. Upon return of the faulty
module, the invoice will be canceled or reduced to the exchange module value.
After determining that a unit is faulty and still within the warranty period, please use the
following procedure. Failure to do so may delay the process of repairing / replacing and
returning the unit.
Contact Honeywell or your System Supplier to obtain a Return Authorization Number
(RAN). This enables us to track your unit through our system.
Pack the units appropriately, in the original packing if possible. Honeywell will charge for
repairs to equipment where damage has been caused by poor packing or transport.
Mark the Return Authorization Number (RAN) clearly on the outside of the box before
shipping as well as in the accompanying documentation.
If the unit being returned is for repair from outside of Australia, the paperwork should
clearly mention the following: the original purchase order number, Return Authorization
Number (RAN) and, that the units are to be repaired. Serial numbers are often helpful.
Freight for all repairs is borne by the customer at all times. Please state your preferred
carrier, account numbers and any other details required for returning your units after
repair.
Repairs are normally completed quickly. If you wish to enquire about the status of a
repair please have your Return Authorization Number (RAN) reference ready.
Following this procedure will greatly assist Honeywell in turning around your unit quickly
and minimize the cost and interruption to your customers.
Rev. C
3-1
HMXMU01018
10/06