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Reporting The following is a summary of the various report parameters. A detailed definition of each parameter is to be found at the end of this section. Custom Report Parameters fall into the following main categories. For custom summary reports Call Durations Costs Call Counts Call Count Percentages Users Performance For custom detail reports General Trunks Extension DIDs Account codes Callers Costs Times Completion Codes Custom Summary Reports - Call Durations Call durations show you how long a specific type of call or how long a particular phase of a call has taken. Chapter 13-39
