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The CarMD Website – Private Pages
o Creating Your CarMD Account.................................................................................................................... 11
o Logging into Your CarMD Account.............................................................................................................. 12
o Running a Report ........................................................................................................................................ 12
o My CarMD Portal......................................................................................................................................... 14
o Editing / Viewing Your Information .............................................................................................................. 15
 My CarMD Account
− Adding a Vehicle ............................................................................................................ 15
− Deleting a Vehicle .......................................................................................................... 16
− Registered Vehicles ....................................................................................................... 17
− Registered Devices ........................................................................................................ 17
− Report History ................................................................................................................ 18
 My Personal Profile
− Edit Contact Information ................................................................................................. 19
− Order History .................................................................................................................. 19
− Reset Password ............................................................................................................. 20
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The Anatomy of a CarMD Report
o My Summary Tab ........................................................................................................................................ 21
 What do the Test Results Icons Indicate? .................................................................................... 21
o My Diagnosis Tab ....................................................................................................................................... 22
o My Cure Tab ............................................................................................................................................... 23
o Staying Healthy Tab .................................................................................................................................... 24
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Technical Support
o Troubleshooting Tips
 CarMD Handheld Tester ............................................................................................................... 25
 CarMD Software ........................................................................................................................... 25
 Additional Troubleshooting ........................................................................................................... 26
 FAQs ............................................................................................................................................. 26
 Hardware Problems ...................................................................................................................... 33
 Internet / Browser Problems ......................................................................................................... 33
 Tester Error ................................................................................................................................... 33
o Common VIN Locations .............................................................................................................................. 34
o Where’s My Vehicle’s Connector ................................................................................................................ 35
o Contact Us .................................................................................................................................................. 35
o Additional Help References......................................................................................................................... 36
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Product Legal Information
o Limited Warranty ......................................................................................................................................... 37
o Website Terms of Use ................................................................................................................................. 39
o Software Limited License ............................................................................................................................ 42
o Shipping Information .................................................................................................................................. 43
o Return Policy ............................................................................................................................................... 43
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