Download (IVR) User Manual

Accela Automation
User Manual
for
Gwinnett County
Automated Inspection Request System
(IVR)
Version 1.2
9/30/2010
Table of Contents IVR Instructions ............................................................................................................................................. 3
Initial Entry Instructions............................................................................................................................ 3
Permit Access Instructions (Main Menu).................................................................................................. 3
Performing a task on a Permit .................................................................................................................. 3
Get the status of your permit ............................................................................................................... 3
Look up an inspection ........................................................................................................................... 3
Details for all inspections on this permit .............................................................................................. 5
Request a new inspection on this permit ............................................................................................. 5
Get the comments for this permit ........................................................................................................ 6
Look up related permits........................................................................................................................ 6
IVR Instruction Manual 2 IVR Instructions
Initial Entry Instructions Dial 678‐518‐6277 to access the IVR System ‘Welcome to the Gwinnett County Automated IVR System’ Permit Access Instructions (Main Menu) Enter permit number and then press # Example – for BLD2009‐00100, enter 253200900100 BLD = 253 CDP = 237 FPL = 375 LDP = 537 MDP = 637 SDP = 737 Performing a task on a Permit Get the status of your permit Press 1 to hear the status of this permit Press 1 to perform another task on this permit ‐OR‐ Press 2 to return to the main menu ‐OR‐ Press 3 to exit Look up an inspection Press 2 to look up an inspection IVR Instruction Manual 3 Please choose from one of the following list of inspections scheduled for this case, press the star (*) key to return to the permit menu After selecting inspection: Press 1 to reschedule this inspection Press 1 to choose one of the available inspection dates Enter the corresponding (#) of the available dates given Press 1 to choose AM as the inspection time Press 2 to choose PM as the inspection time Press 3 to ignore the inspection time Do you want to enter an inspection phone number? (Phone Number) Press 1 for Yes If yes, enter phone number Press 2 for No Confirm inspection, scheduled date and time Press 1 if correct Press 2 to cancel Press 3 to cancel and try again Confirmation number given Press 1 to go on Press 2 to listen again Press 2 to enter exact date for the inspection Enter the date on when you would like to schedule this inspection (MMDD) Press 2 to update the status of this inspection Enter the date on which you would like to update this inspection (MMDD) Press 3 to research inspection Press 1 to perform another task on this inspection Press 2 to perform another task on this permit Press 3 to return to the main menu IVR Instruction Manual 4 Press 4 to exit Press 4 to cancel this inspection Press 1 if correct Press 2 to abort cancellation Press 5 to hear the comments of this inspection Details for all inspections on this permit Press 3 to hear the details for all inspections on this permit Press 1 to play the inspection comment Choose from the following inspections, press the star (*) key to replay all inspections press 0 to skip to the next inspection reading Press 2 to hear the details of the inspections Press 3 to go back to the permit menu Request a new inspection on this permit Press 4 to request a new inspection on this permit Enter the inspection type code ‐OR‐ Press the * key to select an inspection type from the menu Choose from the inspection types (###) Response ‘You have selected inspection type…’ Press 1 to create the inspection ‐OR‐ Press 2 to go back to the main menu ‐OR‐ Press 3 to redo the selection Press 1 to choose one of the available inspection dates Enter the corresponding (#) of the available dates given Press 1 to choose AM as the inspection time Press 2 to choose PM as the inspection time Press 3 to ignore the inspection time IVR Instruction Manual 5 Do you want to enter an inspection phone number? (Phone Number) Press 1 for Yes If yes, enter phone number Press 2 for No Do you want to leave an inspection comment? Press 1 to leave a comment Press 2 to skip Confirm inspection, scheduled date and time Press 1 if correct Press 2 to cancel Press 3 to cancel and try again Confirmation number given Press 1 to go on Press 2 to listen again Press 2 to enter exact date for the inspection Enter the date on when you would like to schedule this inspection (MMDD or YYYYMMDD) Get the comments for this permit Press 5 to get the comments for this permit Look up related permits Press 6 to look up related permits IVR Instruction Manual 6 INTERACTIVE VOICE RESPONSE INSPECTION REQUEST SYSTEM (IVR)
To Begin: Dial 678.518.6277
Enter permit number then press #: Example for BLD2010-00100, enter 253201000100 #
BLD = 253
CDP = 237
SDP = 737
LDP = 537
MDP = 637
FPL =375
Then press 1 to schedule an inspection
Then press the inspection number listed below
To use the short cut code put a 1 in front of the inspection code
TYPE OF INSPECTION
COMMERCIAL TYPE OF INSPECTION
STRUCTURAL
PRECONSTRUCTION CONFERENCE
COMMERCIAL CONFERENCE
COMMERCIAL PARTIAL FOOTING
COMMERCIAL COMPLETE FOOTING
COMMERCIAL PARTIAL MONOLITHIC SLAB
COMMERCIAL COMPLETE MONOLITHIC SLAB
COMMERCIAL PARTIAL SLAB
COMMERCIAL COMPLETE SLAB
COMMERCIAL PARTIAL ELEVATED SLAB
COMMERCIAL COMPLETE ELEVATED SLAB
COMMERCIAL PARTIAL POURED WALL
COMMERCIAL COMPLETE POURED WALL
COMMERCIAL PARTIAL FRAMING
COMMERCIAL COMPLETE FRAMING
COMMERCIAL EXTERIOR SHEATHING
COMMERCIAL TILT PANEL
COMMERCIAL PARTIAL ROOFING
COMMERCIAL COMPLETE ROOFING
COMMERCIAL PARTIAL CEILING
COMMERCIAL COMPLETE CEILING
FOOTING BASKET
SIGN SETBACK
COMMERCIAL TEMPORARY FINAL
COMMERCIAL FINAL
ELECTRICAL
ELECTRICAL CONFERENCE
ELECTRICAL TEMPORARY POLE
ELECTRICAL PARTIAL SLAB
ELECTRICAL COMPLETE SLAB
ELECTRICAL UNDERGROUND
ELECTRICAL SERVICE ROUGH
ELECTRICAL PARTIAL WALL ROUGH
ELECTRICAL COMPLETE WALL ROUGH
ELECTRICAL PARTIAL CEILING ROUGH
ELECTRICAL COMPLETE CEILING ROUGH
LOW VOLTAGE ROUGH
LOW VOLTAGE PARTIAL WALL ROUGH
LOW VOLTAGE COMPLETE WALL ROUGH
LOW VOLTAGE PARTIAL CEILING ROUGH
LOW VOLTAGE COMPLETE CEILING ROUGH
LOW VOLTAGE FINAL
ELECTRICAL ROUGH
ELECTRICAL TEMPORARY POWER RELEASE
SWIMMING POOL AIR TEST
ELECTRICAL TEMPORARY FINAL
ELECTRICAL BONDING/LIGHT
ELECTRICAL FINAL
SWIMMING POOL FINAL
COMMERCIAL PARTIAL ELEVATION
COMMERCIAL COMPLETE ELEVATION
HVAC
HVAC CONFERENCE
HVAC GAS LINE UNDERGROUND
HVAC SLAB
HVAC PARTIAL ROUGH
HVAC COMPLETE ROUGH
HVAC GAS LINE CONCEALED
IVR ID
IVR ID
100-150
100
101
103
104
105
106
107
108
109
110
111
112
120
121
122
123
130
131
140
141
142
143
149
150
200-253
200
210
211
212
213
214
215
216
217
218
220
221
222
223
224
225
230
231
235
248
249
250
251
252
253
300-350
300
301
302
303
304
310
TYPE OF INSPECTION
COMMERCIAL TYPE OF INSPECTION
PLUMBING
PLUMBING CONFERENCE
PLUMBING PARTIAL SLAB
PLUMBING COMPLETE SLAB
PLUMBING EXTERIOR FIRE MAIN
PLUMBING SEPTIC TANK HOOKUP
PLUMBING SEWER LATERAL
PLUMBING WATER SERVICE
PLUMBING PARTIAL ROUGH
PLUMBING COMPLETE ROUGH
PLUMBING GREASE TRAP
PLUMBING STORM DRAIN
PLUMBING IRRIGATION
PLUMBING TEMPORARY FINAL
PLUMBING FINAL
EROSION CONTROL
EROSION CONTROL
RESIDENTIAL TYPE OF INSPECTION
STRUCTURAL
RESIDENTIAL CONFERENCE
RESIDENTIAL SETBACK
RESIDENTIAL PARTIAL FOOTING
RESIDENTIAL COMPLETE FOOTING
RESIDENTIAL SLAB
RESIDENTIAL MONOLITHIC SLAB
RESIDENTIAL FRAMING
RESIDENTIAL PARTIAL WALL
RESIDENTIAL COMPLETE WALL
SIGN SETBACK
FOOTING BASKET
RESIDENTIAL FINAL
ELECTRICAL
ELECTRICAL TEMPORARY POLE
ELECTRICAL CONFERENCE
ELECTRICAL UNDERGROUND
ELECTRICAL ROUGH
ELECTRICAL TEMPORARY POWER RELEASE
SWIMMING POOL AIR TEST
ELECTRICAL BONDING/LIGHT
ELECTRICAL FINAL
HVAC
HVAC CONFERENCE
HVAC GAS LINE UNDERGROUND
HVAC SLAB
HVAC COMPLETE ROUGH
HVAC GAS LINE CONCEALED
HVAC FINAL
PLUMBING
PLUMBING CONFERENCE
PLUMBING COMPLETE SLAB
PLUMBING EXTERIOR FIRE MAIN
PLUMBING SEPTIC TANK HOOKUP
PLUMBING COMPLETE ROUGH
PLUMBING GREASE TRAP
PLUMBING STORM DRAIN
PLUMBING IRRIGATION
PLUMBING FINAL
EROSION CONTROL
IVR ID
IVR ID
400-450
400
401
402
403
410
411
412
413
414
420
430
439
449
450
500
500
IVR ID
160-190
160
161
170
171
172
173
175
176
177
180
181
190
210-290
210
260
261
262
263
270
280
290
360-390
360
361
362
370
371
390
460-490
460
461
465
470
475
481
482
483
490
501
1
HVAC TEMPORARY GAS RELEASE
HVAC HEATING TEMPORARY FINAL
HVAC REFRIGERATION SYSTEM
HVAC GREASE HOOD
HVAC FINAL
311
320
330
340
350
EROSION CONTROL
501
CE RESPONSE INSPECTION REQUEST SYSTEM (IVR)
To Begin: Dial 678.518.6277
Enter permit number then press #: Example for BLD2010-00100, enter 253201000100 #
BLD = 253
CDP = 237
SDP = 737
LDP = 537
MDP = 637
FPL = 375
Then press 4 to schedule an inspection
Then press the inspection number listed below
To use the short cut code put a 1 in front of the inspection code
TYPE OF INSPECTION
DEVELOPMENT INSPECTIONS
ARBORIST 1ST SITE VISIT
ARBORIST 2ND SITE VISIT
BUFFER
CLEARING
CO (CONSTRUCTION ENTRANCE/ EXIT)
CURB
DECEL LANE/ BASE
DECEL LANE/ PAVEMENT
DECEL LANE/ STRIPING/ SIGNAGE
DECEL LANE SUBGRADE
DETENTION POND
DUMPSTER SCREEN
EROSION CONTROL
FENCE INSPECTION
FINAL INSPECTION
GRADING
GRUBBING
HANDICAP RAMPS
LANDSCAPE INSPECTION
LANDSCAPE WARRANTY INSPECTION
NPDES IINSPECTION
PARKING LOT STRIPING
PORTABLE TOILET
PRE-CONSTRUCTION MEETING
SIDEWALK
SPECIMEN TREE FOLLOW-UP VISIT
STORM DRAIN
STREAM BUFFER
STREET PAVING/ BASE
STREET PAVING/ PAVEMENT
STREET PAVING/ STRIPING
STREET PAVING/ SUBGRADE
TREE PROTECTION FENCE
TREE SAVE BUFFER INSPECTION
ZONING BUFFER
STORMWATER
BUFFER VARIANCE INSPECTION
SWM EROSION CONTROL
SWM BMP
SWM BMP FINAL
WATER & SEWER
FORCE MAINS
PUMP STATIONS
SEWER AIR TEST
SEWER AS-BUILT
SEWER INSTALL
SEWER TV
WATER AS-BUILT
WATER CHLORINATION TEST
WATER INSTALL
WATER PRESSURE TEST
IVR ID
600-699
601
602
605
608
610
612
614
616
618
620
623
626
629
632
635
638
641
644
647
650
653
656
659
662
665
668
671
674
677
680
683
686
689
692
695
700-799
700
710
720
730
800-899
800
810
820
823
826
829
830
833
836
839
TYPE OF INSPECTION
FIRE - BUILDING
FIRE 50% SPEC SPACE
FIRE 80% SPEC SPACE
FIRE 100% SPEC SPACE
FIRE 50% CONSTRUCTION
FIRE 80% CONSTRUCTION
FIRE 100% CONSTRUCTION
FIRE SPRINKLER
FIRE ALARM
FIRE COMMERCIAL HOOD
FIRE SUPPRESSION SYSTEM
FIRE TENANT FINAL CO ONLY
FIRE TENANT TRANSFER CO
FIRE RACKING SYSTEM
FIRE TEMPORARY FINAL
FIRE CONSULTATION
FIRE PUMP
FIRE COMPLIANCE INSPECTION
FIRE - SITE
FIRE BURN PIT
FIRE BONFIRE
FIREWORKS
FIRE SITE FINAL
FIRE TENT
FIRE KNOX INSPECTION
IVR ID
900-950
900
901
902
910
911
912
920
921
922
923
930
931
932
933
940
941
950
960-990
960
961
962
963
964
965
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