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Warranty Information System
Introduction
The Finance Organization developed the WIS system to provide corporate standard
metrics to track vehicle warranty activity. These metrics consist of conditions per 1000
vehicles sold (C/1000), expense per unit sold (EPUS) and cost per condition (CST/C).
These metrics are used in forecasting future expenses and to measure vehicle quality.
WIS is a browser based application and can support a large user community of corporate
and supplier quality analysts.
Warranty claims that are reported in the WIS system include:
Warranty data only. Does not include Service Contract or Transportation claims.
Repairs on sold vehicles only. Repairs will be reported after the vehicle is sold if
the repair occurred prior to the sale date.
Retail and Daily fleet repairs. Chrysler company car program vehicle repairs are
not reported in WIS until after a retail sale has occurred.
Paid warranty repairs only. Denied or rejected claims are not reported in WIS.
The following are some of the key items the system has to offer:
Six Model Years of data for either Months in Service or Miles in Service.
Three Model Year comparisons are standard.
Months in Service metrics can be generated for any available coverage.
Sample (Days to Sale Selection) and all vehicle sales are available.
Markets can be combined to generate a “Global” warranty metric.
EPUS can be reported in Local Currency.
All Product Teams can be combined to generate a corporate total metric.
Corporate Body Models are available for queries.
Component Typing has been changed to represent vehicle populations.
Reporting by Part Numbers is now available.
Data extraction has been improved with a new “Export” feature. The format for
exported data is now user defined.
Advanced Reporting is done on a real time basis. No more overnight processing
for custom reports.
Link to EWT from all reporting screens.
Link to QNA from the claim report generated by the EWT link.
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3/1/2010