Download Sunny WebBox With Bluetooth® Installation

SMA America, LLC
Failure Search
11 Failure Search
11.1 General Troubleshooting for the Sunny WebBox
No. Problem
1
The Sunny WebBox
is not available via
the user interface.
Cause
Rectification
The Sunny WebBox is not
• Connect the Sunny WebBox with the
connected to the network or
network cable directly to the
to the power supply.
computer or the local network and
supply the Sunny WebBox with
or
power (see page 25).
The Sunny WebBox
Incorrect
network
settings
of
•
Use the Sunny WebBox Wizard for
cannot be found via
the
network
components.
commissioning.
the Sunny WebBox
• Check the network settings of the
Wizard.
computer with which you wish to
access the Sunny WebBox. Align the
network settings if necessary.
• Reset the Sunny WebBox (see page
48) and repeat the commissioning.
• Check the network settings for the
individual network components
(e.g., router, Proxy server, etc.).
Adjust the network settings if
necessary.
A firewall is blocking the
connection.
Defective or damaged
network components,
network cables or plug
connections.
Installation Guide
• Contact your network administrator.
• Deactivate the computer firewall or
enable the necessary connection.
• Replace the defective or damaged
parts in the network.
• Contact your network administrator.
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