Download Master Services Agreement

Maintenance Contract
This Maintenance Agreement relates to the onsite maintenance support services provided by Afinitek
under the service brand name of Caretek and incorporates the Afinitek Terms and Conditions for support
services Trading, a copy of which are as below.
This Agreement represents the Master Agreement between the parties. Additional Schedules may be
added during the Term of the Agreement with the consent of both parties and in such circumstances the
particulars in these Schedules shall be subject to the Terms and Conditions of Trading attached herewith.
If you encounter difficulties with your system, then please contact us via our Service Desk.
Where a satisfactory remedy cannot be achieved via the Service Desk, a Customer Support Engineer will
attend your site within the agreed response time.
TO LOG A SERVICE DESK CALL WITH THE CUSTOMER SUPPORT TEAM
Dial 0845 1777 000
Special
Instructions
Please be prepared to give the following information:
1. Company name
2. Caller’s name
3. Telephone number
4. Site address
5. Contract Number
6. Product problem/query
7. Brief description of problem
Alternatively please send an email to: [email protected]
Afinitek / Caretek MSA Document v1.0