Download 875-0275-000_E1 (MNL,INTGR GUIDE,ECLIPSE OEM) web

Appendix A: Frequently Asked Questions
Support and Repair
How do I solve a problem I cannot isolate?
Hemisphere GPS recommends contacting the dealer first. With their experience with
this product, and other products from Hemisphere GPS, they should be able to help
isolate a problem. If the issue is beyond the capability or experience of the dealer,
Hemisphere GPS Technical Support is available from 8:00 AM to 5:00 PM Mountain
Standard Time, Monday through Friday.
See “Technical Support” on page i (just before the Contents page) for Technical
Support contact information.
What do I do if I cannot resolve a problem after trying to diagnose it myself?
Contact your dealer to see if they have any information that may help to solve the
problem. They may be able to provide some in-person assistance. If this is not viable
or does not solve the problem, Hemisphere GPS Technical Support is available from
8:00 AM to 5:00 PM Mountain Standard Time, Monday through Friday.
See “Technical Support” on page i (just before the Contents page) for Technical
Support contact information.
Can I contact Hemisphere GPS Technical Support directly regarding
technical problems?
Yes, however, Hemisphere GPS recommends speaking to the dealer first as they
would be the local support. They may be able to solve the problem quickly, due to
their closer location and experience with our equipment.
Eclipse Integrator Guide
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PN 875-0275-000 Rev E1