Download Click - Ideal World

4 Repairing your product
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Once the repair centre have received your product it will immediately be
assessed. If there is any damage you will be notified at this point and
may be charged for subsequent replacement of damaged parts
The product will be repaired and then tested for 24 hours to ensure that
it is fully working.
In the event that your product cannot be repaired a replacement unit will
be provided. In most cases this will be a like for like swap ie: a
reconditioned unit in 100% working order
This whole process should be completed within 7 days from receipt of
the product into our service centre. If at any time an update is required
on your unit then please contact 01926 818209 and have your RMA
number ready
5 Receiving your product back
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Once your product is repaired or a replacement is being sent you will be
notified by text and or e-mail by our delivery partner DPD. The message
will contain the details of the proposed date of return, however if this is
not convenient then they should be contacted on the number that is
supplied in the text or e-mail to arrange a more suitable time
On the day of arranged delivery there again will be a text or e­mail sent
with the approximate delivery time. There is also the option to track your
delivery at www.dpd.co.uk/content/how-can-we-help/index.jsp with the
unique DPD reference number that they will provide you
Once received if the unit is not returned to your satisfaction or the original
problem still persists then please contact 01926 818209 again with your
RMA number
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