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Statements of Appreciation We wish to thank EVRY for providing us with this project and for their cooperation and resourcefulness, and we would also like to thank eDialog24 for giving us access to their product. We also thank Delshad Faraj and Harald Holone for doing a heuristic evaluation and providing us with valuable feedback. Further, we want to thank all the participants of the usability test. In addition we would like to give a huge thanks to our supervisor for invaluable support throughout the project. 2
