Download 430 Wall Cabinet Workstation User Manual

C36-430 Wall Cabinet Workstation
Installation and User Manual
Warnings
IMPORTANT – Indicates a situation that does not present
any hazard but is very important in maintaining a well
functioning workstation.
ATTENTION – Consult manual to avoid a potentially
hazardous situation which may result in minor or
moderate injury.
o Contact the facility Engineer of Record for direction on mounting locations and
methods prior to installing any wall tracks or equipment.
o The shipping weight of this unit is 86 lbs (39.0 kg). Use proper lifting techniques
to prevent injury.
ELECTRICAL – Indicates an impending electrical hazard
which, if not avoided, may result in personal injury, fire
and/or death.
o The supplied power cord is rated for medical use. Connecting the cord to an
outlet that is not medical grade (indicated with a green dot) will not ensure
grounding protection. (Locking cabinet only).
o Power cord, USB extension, and workstation are for INDOOR use only. DO NOT
OPERATE OUTDOORS.
o Keep power cord away from water. DO NOT PLUG CORD INTO OUTLET IF WET.
o DO NOT OPERATE PRODUCT IF WET. If the WORKSTATION becomes wet, unplug
it immediately, wipe off any excess liquid, and allow it to dry before using again.
o Inspect power cord before integration. DO NOT USE POWER CORD IF
DAMAGED.
o Fully insert power cord plug into outlet. DO NOT unplug by pulling on cord. DO
NOT remove, bend or modify any metal prongs or pins of power cord.
o DO NOT use excessive force to make mechanical or electrical connections.
o DO NOT use an electrical extension cord with your workstation.
o DO NOT use a flammable cleaner on the station as it can result in fire or
explosion.
Transport/Storage
Care should be taken to transport and store this system within a temperature
range of 32ºF to 90ºF (0ºC to 32ºC); Humidity 20% RH to 95% RH noncondensing.
2
Table of Contents
Box Contents........................................................................... 5
Installation .............................................................................. 5
Parts Breakdown ................................................................ 6
Wall Cabinet Disassembly.................................................... 7
Fixed Height Wall Cabinet .................................................... 8
Height Adjustable Wall Cabinet........................................... 10
Wall Cabinet Reassembly .................................................. 12
Integration ............................................................................ 13
Technology Schematic....................................................... 13
Specifications ................................................................... 14
Technology Integration ...................................................... 15
Software Installation ............................................................ 20
Programmable Controller/Lock............................................ 26
Operation............................................................................... 32
Handle Release................................................................. 32
Auto-Retract ..................................................................... 32
Height Adjustment ............................................................ 33
Override Lock ................................................................... 33
Maintenance ......................................................................... 34
Service .................................................................................. 37
Warranty................................................................................ 37
REVISION HISTORY
Revision
Date
Description of Changes
A
06/2011
Initial Release
B
10/2011
Change Mounting information p7, p9
C
2/2013
Change logos and references from RMS to Rubbermaid Healthcare
Box Contents
WORKSTATION
x2 B
A
Taped inside of cabinet
A
Cabinet
B
CPU Security Key
* C
* C
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16.
10"
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9
mm 201
"
1.5 260
mm
38
417
net
x6 F2
F1 #14 x 3" Pan Head
G1 Flat Head Wood Screw
G2 1/4 – 20 x 2.00 Phillips
94
9-82
or
8-85
Flo
1-88
call:
4"
28.
mm
721
ition
est
net
pos
"
18.2
mm
1.5"
mm
"
13.8
mm
350
edg
423
ition
net
e of
590
6.5"
mm
166 "
(11.5
mm)
293
st pos
(40.4
mm)
at lowe
r
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cabi
edg
a
dat
5"
and areas
(24.7
mm)
er
629
pow ded
ate sha
Loc in
lets
out
Flat Head Screw
Pan Head Screw
or
Flo
"
(23.2
mm)
"
11.7
mm
296 "
(16.7
mm)
5" Bott
35.4mm
900 5"
1027
F2 1/4 – 20 x 2.00 Phillips
463
38
at high
cabi
x4 G2
x4 G3
ition
ition
st pos
at lowe
cabi
e of
x4 G1
x6 F3
pos
est
at high
cabi
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e of
5.9"
mm
150
7.9"
mm
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r
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*Note: For Fixed Height cabinets ONLY..
**Note: For Locking cabinets ONLY.
4
G
ns:
catio
Lo
e of
om
Height Adjustable Hardware Kit
Wood Screw
06"
78. mm
3
edg
1"
(74.3
mm)
1887
om
G
198
176
5" Bott
19.7mm
502
Fixed Hardware Kit
5"
89. mm
9
227
ns:
let
a
dat
and areas
er
pow ded
ate sha
Loc in
lets
out
edg
(90.0
mm)
2288
1" Top
69.3mm
0
F
flo
" fro
45
shou
Out
6" Top
85.0mm
1
216 6"
Mounting Template
or
or
flo
m
ns)
" fro icatio
45
pl
be
Ap
ld
ay
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Line or for
flo
m
fro
(50"
Cabinet Lock Override Key
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abin
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Wall Cleat
F3 Wall Anchor
G3 Wall Anchor
Installation
PARTS BREAKDOWN/RÉPARTITION DES PIÈCES/DETALLE DE LAS PIEZAS
Release Handle
Auto-Retract Solenoid*
Keypad
Monitor Bracket
IR Module
Override Lock**
Keyboard Platform
Mouse Pad
Tinted Monitor Cover
*Note: For cabinets with Auto-Retract ONLY.
**Note: For Locking cabinets ONLY.
5
Installation
WALL CABINET DISASSEMBLY
(1) Remove two screws from top of
1
tinted monitor cover. (2) Removed tinted
monitor cover.
2
1
x2
(1) Lift and (2) remove monitor bracket.
2
Note: For Fixed Height Wall Cabinet
installation, go to page 7.
Note: For Height Adjustable Wall
Cabinet installation,
go to page 9.
2
1
6
Installation
FIXED HEIGHT WALL CABINET
Note: Consult the Engineer of Record
1
ate
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430
C36
ty:
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ity
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tion EMJO the "MJH e
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the BOE mountin
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t. tifie
iden
38
and areas
power
shaded
Locate in
outlets
78.06"
mm
1983
floo
ns:
atio
Loc
of
Top
position
at highest
cabinet
edge
at lowest
of
Top
(74.31"
mm)
28.4"
mm
721
position
1.5"
mm
38
at highest
of
13.8"
mm
350
(16.7"
mm)
423
of
Line
Floor
data
and areas
power
shaded
Locate in
outlets
r
floo
)
ions
from
licat
45"
be
App
uld
way
sho
Hall
r for
be
45"
from
Set line is measured from the floor
to the black bold line as shown. Note
89.5"
mm
2279
ns:
atio 41716.4"mm
10"
mm
Loc
1.5" 260
mm
let
38
Out data
6"
mm
148
79.5"
mm
2019
and areas
power
shaded
Locate in
outlets
outlet locations and dimensions on
78.06"
mm
1983
floo
(23.2"
mm)
from
6.5"
mm
(50"
ns:
atio
Loc at highest position
let
Out edge of cabinet
166
(11.5"
mm)
293
Floor
cabinet
edge
5.9"
mm
Bottom
(24.75"
mm)
11.7"
mm
296
position
at lowest
(40.45"
mm)
629
18.2"
mm
463
590
cabinet
edge
Bottom
35.45"
mm
900
template (E) to mark drill hole locations.
Sku
Cab
r
floo
uld
sho
Line
Floor
cabinet
edge
69.31"
mm
1887
1027
inet
430
,
C36 L Auto
with9627 C36430AR Locking
F
1799628 C36430LAR
PGUI
I
PN
1799629 C36430
FBD
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UIF r.
1799631
s: FBU floo WJEF
179
tion EMJO the QSP IUIF
ruc CPM from CFFO
InstMJHOUIFe 45" OTIBWF ts. CFTUXJU GUIF
poinHOT
EFP
t" plat BUJP g
tem MPD ntin UBMJ
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t the
of TFUI loca MPD net
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t$ ity F re the ket.
facil SFUI secu brac
the
SFQB to
t1 ket g on
brac hun
been
position
(90.06"
mm)
2288
1760
19.75"
mm
502
3F
C36
e forbility:
inet
plat
Tem Adjusta Cab
ing ght Standard act Retract
king
unt
Mo out Hei 430 Loc Retr Auto
Tem H Heig king act, Retr
ing 430 Loc Retr, Auto
unt0 C36430LH Auto king
79.5"
mm
10"
mm 2019
260
from
(50"
let
Out
85.06"
mm
2161
UJPO GPS
SVD EFE
*OTU NFO
DPN
/PU
ht , Heig Heig act,
2279
ns:
atio 41716.4"mm
Loc
Use the black portions of the mounting
for
ate t
mpl eigh
g Te t H
ntin ithou ty
Mou430 w abiliJO#MBDLJPOT
st JBHSBNT QQMJDBU
Z"
E%
C36 Adju
s
TBO )BMMXB
UJPO Z.
s:
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Sku
MMXB
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inet
)B
EFE
Cab
le
stab
le le
NFO
430
PN
stab Adju
C36stableAdjustab
3FD
Adju ht
e forAdju ht ht Heig
plat
r
floo
uld
sho
Line
regarding structural codes and utilities.
E
for
ate t
mpl eigh
g Te t H
ntin ithou ty
Mou430 w abiliJO#MBDLJPOT
st JBHSBNT QQMJDBU
Z"
E%
C36 Adju
s
TBO )BMMXB
Top
85.06"
mm
150
position
2161
(90.06"
mm)
2288
7.9"
mm
200
at lowest
of
Top
Floor
cabinet
edge
69.31"
mm
1760
(74.31"
mm)
Floor
mounting template. Mark and drill 6
28.4"
mm
1887
721
position
1.5"
mm
38
at highest
A5&
5&.1-
of
13.8"
mm
350
of
18.2"
mm
Floor
(23.2"
mm)
6.5"
mm
166
(11.5"
mm)
293
Floor
cabinet
edge
5.9"
mm
Bottom
(24.75"
mm)
629
11.7"
mm
423
position
at lowest
(40.45"
mm)
1027
19.75"
mm
502
296
(16.7"
mm)
Bottom
35.45"
mm
900
463
590
cabinet
edge
6/5*/(
"%+.0
)&*()5
&%"/%
8$'*9
1BSU
data
and areas
power
shaded
Locate in
outlets
150
7.9"
mm
200
Floor
holes.
A5&
5&.16/5*/(
"%+.0
)&*()5
&%"/%
8$'*9
1BSU
m
fro
ure
s
a
r
Me Floolate for
p
t
Tem eigh
See nting H
u
Mo
o
e sh
Lin
BUF
NQM
H5F
OUJO
.PV
JYFE
$'
8
BSU
Note: For steel stud, all six wall anchors
2
(F3) must be installed before proceeding.
Mount wall cleat (C) using pan head
hardware provided.
Note: Use part wall anchor (F3) and
machine screw (F2) for steel stud
installation. Use wood screws (F1) for
wood studs.
C
x2
7
Installation
FIXED HEIGHT WALL CABINET
Hang wall cabinet (A) on wall cleat.
3
A
Fold down keyboard tray half way to
4
access mounting holes. Insert four screws
to secure the cabinet crossmembers.
Note: Use machine screws (F2) for
steel stud installation. Use wood screws
(F1) for wood studs.
x4
8
Installation
HEIGHT ADJUSTABLE WALL CABINET
Note: Consult the Engineer of Record
1
regarding structural codes and utilities.
te
pla t
Tem Heigh
ng
unti with
Mo 430 ility
36 stab
C
for Adju
Use the red portions of the mounting
IF
PGU
UPN
CPU
IF
s: FBUUIF r. BUU
tion EMJO the flooBMMBUJPO
truc CPM
Ins MJHOUIF 45" fromGPSJOTUts.
e
t" plat QSFQBSF g poin
ntin
tem BOE
BSL d mou
t. tifie
iden
template (E) to mark drill hole locations.
ns:
atio
Loc
let
Out
s:
t at
Cabine
t Sku
n
positio
le
430
le
C36stable stab stableAdjustab
ht Adju Adju ht
te for
pla ht AdjuHeig Heightact, Heig
Tem Heig ,
ing H king act, Retr
unt 430LH Loc Retr, Auto
Mo9630 C36430HAR Auto king
Loc
179 2 C36430 R
963
LHA
179 3 C36430
963
179 4 C36
963
179
uld
Line
be
45"
t at
Cabine
from
floo
Set line is measured from floor to the
te
pla t
Tem Heigh
ng
unti with
Mo 430 ility
b
C36 justa
r
fo Ad
n
t positio
highes
ine
Cab
F
PGUI
PN
CPUU
F
UIF
s: FBU r. BUUI
tion EMJO the flooBMMBUJPO
truc CPM
Ins MJHOUIF 45" fromGPSJOTUts.
e
t" plat QSFQBSF g poin
ntin
tem BOE
BSL d mou
t. tifie
iden
lowest
ns:
r
atio
let
Loc
Out
red bold line. Note outlet locations and
E
dimensions on mounting template.
sho
n
s:
t
Cabine
t Sku
t positio
at highes
ine
Cab
n
positio
le
430
le
C36stable stab stableAdjustab
ht Adju Adju ht
te for
pla ht AdjuHeig Heightact, Heig
Tem Heig ,
ing H king act, Retr
unt 430LH Loc Retr, Auto
Mo9630 C36430HAR Auto king
Loc
179 2 C36430 R
963
LHA
179 3 C36430
963
179 4 C36
963
179
t at
Cabine
Mark and drill 4 holes.
lowest
r
uld
Line
e
Adj
be
45"
from
floo
sho
g Templat
Mountin
Height
2 WC2
Part
#: 180202
m
fro
re
u
s
a
Me flooarte for
t
pl
h
Tem Heig
See nting
u
Mo
e
Adj
g Templat
Mountin
Height
2 WC2
Part
#: 180202
M
for
Note: For steel stud installation, four
2
wall anchors (G3) must be installed
before proceeding.
Start screws in top locations only. DO
NOT tighten.
Note: Use wall anchor (G3) and
machine screws (G2) for steel stud
installation. Use wood screws (G1) for
wood studs.
x2
9
Installation
HEIGHT ADJUSTABLE WALL CABINET
Hang wall cabinet (A) on top two screws.
3
A
x2
Fold down keyboard tray half way to
4
access mounting holes. Insert bottom
two screws to secure the cabinet shuttle.
Tighten all four screws.
Note: Use machine screws (G2) for
steel stud installation. Use wood screws
(G1) for wood studs.
x2
10
Installation
WALL CABINET REASSEMBLY
Replace monitor bracket.
1
Note: The user’s monitor needs to be
attached to bracket, then hung in cabinet.
See Integration section for details.
(1) Replace tinted monitor cover.
2
(2) Replace two screws on top of tinted
monitor cover.
1
2
x2
11
Integration
TECHNOLOGY SCHEMATIC
Power Cable
Power Strip*
Cable Grommet
Video Cable
Monitor
Mouse
CPU
USB Extender
Keyboard
*Note: For Fixed Height cabinets ONLY.
**Note: For Height Adjustable cabinets ONLY.
12
Power Cord**
Integration
SPECIFICATIONS
Power Cord (Height Adjustable)
Power Cord (Fixed Height)
Power Strip
1 m Length, Medical Grade Right Angle NEMA Plug to C-13 plug,
120/240VAC, 6.3A, 50/60Hz.
2', Medical Grade Right Angle NEMA Plug
(Illuminated for power indication) to C-13 plug.
NEMA 5/15 outlets with inline fusing
Power Indication (Powered Sku’s) Green LED Light mounted in the Monitor cabinet to provide power status.
Power Indication (Base Model)
Illuminated Right Angle NEMA Power Plug.
USB (Control Board)
USB A to Mini-B
USB (TaskLight)
USB A to Mini-B
USB Peripherals
2 - USB A Male to USB A Female (Extension)
VGA / DVI Cable
Per Customer Technology Requirements
Monitor Bracket
25 lbs (11.3 kg) max; VESA 75 mm & 100 mm
Keyboard Platform
Work Surface
Accommodates 1.75" H x 18" W x 8" D
(4.5 cm x 45.7 cm x 20.3 cm) USB keyboard
24.5" W x 9.4" D (62.2 cm x 23.9 cm)
Mouse Area
7" W x 9.5" D (17.8 cm x 24.1 cm)
Technology Cabinet
Accommodates CPUs up to 12" W x 10" H x 2.8" D
(30.5 cm x 25.4 cm x 7.1 cm)
TECHNOLOGY INTEGRATION
1
2
3
1
x2
13
Integration
USING 24" MONITOR
(1) Remove screw from IR module.
A1
(2) Remove IR module.
OPTIONAL
2
1
(1) Replace IR module.
A2
(2) Secure with two screws.
OPTIONAL
2
1
14
x2
Integration
TECHNOLOGY INTEGRATION
(1) Attach monitor bracket to monitor.
2
(2) Place monitor inside wall cabinet.
(3) Route power and video cables
through cable grommet.
2
1
3
(1) Replace tinted monitor cover.
3
(2) Replace two screws on top of tinted
monitor cover.
1
2
x2
15
Integration
TECHNOLOGY INTEGRATION
Place CPU into cabinet. Make necessary
4
electrical connections.
Height Adjustable Cabinet – Connect
5
16
power cord to bottom of cabinet. If
needed, connect optional CAT5e cable
(not provided).
Integration
TECHNOLOGY INTEGRATION
Place keyboard and mouse into
6
keyboard platform. Plug the USB
connectors into the pre-wired USB
extenders. Bundle excess cables and
tuck under the worksurface.
Note: Secure keyboard to drawer
with velcro to avoid slipping.
17
Software Installation
SOFTWARE SETUP
Configuration of Software preferences:
Installation (DO NOT plug USB cable in at this point):
1. Run LCDSecureIT - C36-430 Setup.msi setup file.
2. Once installation is complete plug in USB to an open port and wait for driver request.
3. The USB Driver is located within the files provided (at90usbxxx.inf)
4. After the USB drivers have been installed you can setup the software preferences. (see below)
Shutdown the software
Lower right-hand corner is a “Shutdown LCD SecureIT” button to
completely close the software. If you close the window or press the
“Send To Tray” button, it will be minimized to the system tray.
Task Light Setup
There are four options that are available when the keyboard is
closed:
• None (No action taken)
• Immediate Blank Screen
• Immediate Screen Saver (Select On resume, Password protect
under screen saver options if user id and password is required)
• Immediate lock computer screen
You can adjust the duration of time the light will stay on at any
given instance. (Default is 5 minutes). The password section is not
applicable in this situation (Non-Locking Cabinets).
Height Adjustability Setup (Height Adjustable models ONLY)
There are three options for height adjustability:
• Cabinet current limit- Allows administrators to define how much
weight will be applied before the cabinet will stall.
• Cabinet up / down Speed- Limits control how fast the cabinet
moves up or down.
• Cabinet Height Auto Return- Allows administrators to set the
timer that will lock and return the cabinet to maximum height
when the cabinet is left unattended.
Note: The cabinet can be stopped during an auto-return by
pressing anybutton on the keypad .
18
Software Installation
SOFTWARE SETUP
Locking Setup
There are four options for locking:
• Locking Timeout enables locking feature and time duration when
cabinet will lock.
• PIN Code Management allows administrators to import/export pin
code list to/from the cabinet.
• Network Pin Management allows remote pin code management.
• Pin List manages pin codes on the cabinet.
Note: See “Programmable Controller/Lock” section for more
details.
Auto Retraction (Auto-Retract models ONLY)
There is one option for auto retraction:
• Retraction timeout enables the auto retraction feature and time
duration when the drawer will close.
Status Information
There are six options for status information:
• If Drawer Is Closed is gray, no control board is present. If it is red,
drawer is closed. If it is green, drawer is open.
• If Drawer Is Locked is gray, no device is detected. If it is red,
drawer is locked. If it is green, drawer is unlocked.
• If User Presence Status is gray, no device is detected. If it is red,
user is not present. If it is green, user is present.
• If Tasklight Status is gray, no device is detected. If it is red,
tasklight is off. If it is green, tasklight is on.
• Version Information lists software, firmware, and hardware revision versions.
• Enter Bootloader is a service utilty for use by trained service and IT technicians.
19
Programmable Controller/Lock
PIN CODE LOCKING CABINET ONLY
Green LED
Red LED
Numeric Buttons
Clear Button
Lock Button
Raise Height
Note: For Height
Adjustable wall
cabinets ONLY.
Lower Height
Note: For Height
Adjustable wall
cabinets ONLY.
Programming Functions
Locking Timeout
• Lock the Tray: Check this box to enable Locking Feature. Uncheck to disable.
• Minutes and Seconds: This feature determines how long after a user walks away from the cabinet before the cabinet locks.
Dropdown box allows admins to select anywhere from 5 seconds to 15 minutes.
20
Programmable Controller/Lock
PIN CODE LOCKING CABINET ONLY
PIN Code Management
• Copy PIN Codes from File to Device: This feature allows administrators to import pin code list into the cabinet.
• Copy PIN Codes from Device to File: This features allows users to download all pins from this product (cabinet specific) to the local
computer for backup.
Network Pin Management
• This is an accessory feature that allows remote pin code management. Check box to enable this feature. This feature will not work
without the network pin code management software sold seperatly.
Pin List
• Digits in a Pin: Determines the length of pin codes (4 to 10 digits limitation).
• Get List from Board: Populates a list in the pin list column from the control board. Pin list will show how many pins are stored on the
control board below the list box.
• Pin Addition: Pin entry is added here. User will add a pin defined around the number of digits defined in the “Digits in a Pin” section
above. Once user has determined the pin code the “Add to List” Button will be pressed to populate to the pin list.
• Remove Selected Button: In the pin list section, highlight a pin selected for removal, then click “Remove Selected” button
to delete entry.
• Commit Changes Button: Use this when all changes have been finalized. This will upload any pin entries/deletions
to the control board.
• Pin List and Pins Loaded: List of all pins stored on the control board and number of pins on control board.
21
Operation
HANDLE RELEASE
To close keyboard tray, pull release
1
handle.
Note: The tray will close automatically
when the release handle is pulled.
se
Clo
AUTO-RETRACT
1
22
Auto-Retract Cabinet – If the IR module
does not detect activity after the preset
amount of time, the auto-retract feature will
close keyboard tray.
Operation
ADJUSTING HEIGHT POSITION
Height Adjustable Cabinet – (1)
1
Press up or down button on keypad to
(2) adjust height position.
2
1
OVERRIDE LOCK
Locking Cabinet – If keypad becomes
1
inoperable, the override lock can be used to
open the keyboard platform.
D
23
Maintenance
DO NOT use the workstation if pieces are missing
or the unit is damaged. In these cases,
immediately contact Rubbermaid Customer Service for
more information: 1-888-859-8294.
Cables: Always keep the cables neatly organized and be
sure to route cables away from moving components with
• Remove pen and dry erase marker stains with a soft
cloth and 91% isopropyl alcohol.
• Remove iodine stains with a soft cloth and any
cleaners suggested above.
DO NOT use the following chemicals to
clean your workstation: acetone, mineral
wire ties or
spirits, abrasive cleansers, paint thinner or any other harsh
cable clips.
or toxic chemicals.
Electric Cables: Periodically inspect power cord and plug
WOOD PANEL CARE
to ensure plug is not bent and cable is not frayed.
Harsh, abrasive and undiluted cleaning products may
cause damage to Deco Lam and the contact adhesive.
CLEANING
Pine Sol and Simple Green are cleaners that have been
CAUTION: Because of the close proximity of
approved for use on Deco Lam. A 30-1 ratio of water to
electrical power and equipment, flammable
cleaner is highly advised. Recommend water and a clean
cleaners should never be used on the workstation.
• Verify that your workstation is unplugged from the wall
outlet before cleaning.
• Allow your workstation to dry completely before
plugging the power cord into a wall outlet.
• When cleaning the workstation, wipe surface with a
damp cloth and thoroughly dry.
• NEVER cover the workstation or its components with
liquid or allow liquids to flow into the workstation.
• NEVER use steel wool or other abrasive material as
these could damage the surface finish.
• Before using any cleaner on the workstation, first
test on a small area to ensure that the surface is not
harmed.
• These guidelines cannot guarantee infection control.
The hospital’s Infection Control Administrator should
be consulted regarding cleaning procedures and
schedules.
• Clean plastic components with diluted, non-abrasive
solutions. Suggested cleaners are water, soap, diluted
bleach and alcohol solutions.
24
towel as a cleaning alternative to homeowners.
Troubleshooting
Problem
Solution
Software does not show
connectivity to task light
Check USB communications cable.
Solenoid does not fire
Pin code entry problems
Unplug and reconnect USB cable to establish communications
Check that automatic detection in software is enabled and verify connectivity.
Check firmware version - update firmware if necessary.
Check membrane connections.
Press clear and lock button at the same time.
Check that retract the tray box is checked.
Check retraction time out time.
Check connections.
PCheck pin code list in software.
Check that lock the tray box is checked.
Check that the digits in the pin box and the number of digits being entered is equal.
Cabinet lock does not
function
Check connections.
Press lock button and re-enter pin code, then press lock again.
Check that lock the tray box is checked.
Check timing of lock cycle.
Keypad does not function Check connections.
Look for LED status indicators
Unplug and reconnect membrane cable.
Linear actuator does not
function
Check connections.
Check for power to control board.
Check that there is not excessive weight applied to the cabinet or
obstructions in the way of travel.
Check that speed limitations settings in software.
Check membrane connector.
IR sensor does not
operate
Check connections.
Look for LED status indicators.
Adjust gain control on IR sensor to adjust output.
Software does not
operate
Restart computer.
Uninstall/reinstall software.
Check firmware version of task light/control board.
25
Troubleshooting (continued)
Problem
Solution
Top door needs
Open the top door and locate the 2 hinges on the right side. To adjust the door
adjustment for alignment up or down use the inside screw of the hinges.
To adjust the door right or left use the outside screw on the hinges.
No Power
Keypad lock not working
Lift is not working
Unit does not function
Power supply does not
turn on
Software does not show
connectivity to control
board
26
Check cable connections to power supply in the top cabinet.
Use override key on the bottom left side.
Ensure power cables are connected and power is available.
Check power supply.
Check wall outlet for power.
Check USB communications cable.
Check connectivity/communications with software.
Check power input cable.
Check wall outlet for power.
Check fuses at cabinet power inlet.
Check USB communications cable.
Check power supply.
Check that the control board is not in bootloader mode - remove power from
control board, wait 60 seconds and reconnect power.
Check firmware version - update firmware if necessary.
Service
SERVICE REQUEST
Please visit our website at: www.rubbermaidhealthcare.com/service to file a request for parts.
SERVICE LEVEL COMMITMENT
Rubbermaid Healthcare is committed to providing best-in-class service. This document details our standard
warranty and instructions on how to request service using our customer support system.
Warranty
LIMITED WARRANTY FOR WALL MOUNTED WORKSTATIONS
Rubbermaid Healthcare is pleased to offer a five-year warranty on durable components and a two-year warranty on
electronic components.
If during the warranty period this Rubbermaid Healthcare product proves defective in materials or workmanship
under normal use by the original purchaser, please contact Rubbermaid Healthcare technical support at www.
rubbermaidHealthcare.com/service (please be sure to complete all information, including product serial
number, description of the issue, and full contact information). Rubbermaid Healthcare will determine, at its
sole discretion, how to best address your warranty issue, which may include sending you a replacement part
covered under warranty or for sale. Rubbermaid Healthcare reserves the right to require proof-of-purchase prior
to honoring any warranty request. This warranty does not cover product abuse, modification, failure to adhere
to product instructions, or improper operation/misuse. Rubbermaid Healthcare SHALL NOT BE LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives
you specific legal rights and you may also have other rights which vary from state to state or country to country.
Service Details
Consumable components are not covered under warranty and include:
• Cable grommet
• Back panel of cabinet
• Door lock and key
• Pull latch for bottom door
All other standard components will be replaced under the applicable warranty following a filed service request. If
the service request is received prior to 10 am EST, replacement parts will ship next business day. Requests filed
after 10 am EST will be fulfilled with parts shipped in 2 business days. All replacement parts will ship via ground
carrier.
*The above terms for replacement parts applies to facilities located in the United States. All other customers should
contact the appropriate reseller for the terms of part replacement.
27
1-888-859-8294
www.RubbermaidHealthcare.com
2/2013 Part # 1813426 WC2 USER MANUAL REV. C
© Rubbermaid Healhcare
Huntersville, NC 28078