Download User Manual Oracle FLEXCUBE Direct Banking Corporate

Corporate Customer Services User Manual
Table of Contents
1. Transaction Host Integration Matrix ..................................................................................................... 3
2. Login......................................................................................................................................................... 5
3. First time login ........................................................................................................................................ 9
4. Logout .................................................................................................................................................... 18
5. Ad-hoc Account Statement Request ................................................................................................... 20
6. Stop Or Unblock Cheque Request ...................................................................................................... 23
7. Cheque Book Request .......................................................................................................................... 26
8. Cheque Status Inquiry .......................................................................................................................... 30
9. Register Report ..................................................................................................................................... 33
10. Manage External Accounts ................................................................................................................ 37
11. External Account Statement .............................................................................................................. 41
12. Alerts .................................................................................................................................................... 45
12.1. Alerts- User Alerts .......................................................................................................................... 46
12.2. Alerts- Customer Alerts.................................................................................................................. 49
12.3. Alerts-Account Alerts ..................................................................................................................... 51
13. E-statement Subscription / unsubscription ..................................................................................... 53
14. Deactivate User Channel .................................................................................................................... 56
15. Subscribe /unsubscribe additional Channels .................................................................................. 58
15.1. Unsubscribe from other channels .................................................................................................. 59
15.2. Subscribe for Other Channels ....................................................................................................... 61
16. Preferences .......................................................................................................................................... 63
17. Session Summary ............................................................................................................................... 68
18. Mailbox ................................................................................................................................................. 71
18.1. Viewing Received Message........................................................................................................... 72
18.2. Sending Messages ........................................................................................................................ 74
19. Reminders ............................................................................................................................................ 76