Download CTIconnect 3.0 PRO Quick Guide 1ENG

Colleagues menu
Users appear in Colleagues menu subdivided according to their ACL groups
set up in the WMS (e.g. Administration, Marketing, Sales). The presence and
availability status is visualized for each user.
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To view additional information for each user (extension number, geolocation,
status message): focus the mouse cursor on the user:
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Click on the contact with the right button to start different types of communication: Call,
Chat, Post-It, Call me back, or to remove the user from your roster (“Remove” option).
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The buttons “List view / Map view” allow to change the appearance of the Colleagues menu:
• Click on “Map View” to view the location of your online colleagues
• Click on “List View” to come back to the usual appearance of the Colleagues menu
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CTIconnect PRO 3.x User Manual
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