Download Configuring Aloha EDC

Purge Batch — Purges the current batch from the host. Since this will not help you diagnose the
problem of not settling, it can be used as a last effort in synchronizing the information on your
computer with the host computer. This function purges the current batch’s information on the
host’s side and automatically rebuilds it the next time you attempt a settlement using Settle Batch.
You can then settle the batch, but keep in mind that the automatic rebuild process re-synchronizes
the host totals with the information currently in your local EDC terminal. This does not guarantee
that transaction information will not be lost or incorrect, and it would be wise to contact the processor first and manually check all the transactions for discrepancies. However, it is extremely
rare that a batch purge is necessary, and in most cases the batch rebuilds correctly.
A frequent problem is that a technician calls Nova with a problem settling, and Nova
will go ahead and settle the batch on their end. If this occurs, Purge Batch will fail!
Since the host has cleared away the batch, the correct course of action in Aloha EDC is
to Force Settlement, which archives the current batch and skips the settlement process
itself.
Aloha EDC User Guide v6.2
Troubleshooting EDC
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Troubleshooting
Aloha EDC
Nova requires three sets of account numbers to be obtained from Nova before it will function.
The first is the Bank Identification Number (BIN) which is always a six-digit number. The second
is the Terminal ID number, which can be from one to 16 digits. And the third is the Merchant (or
vendor) ID number that can range from 1 to 16 digits. Obtain these numbers from Nova at
(800)725-1243 (touch-tone option 6 on Nova’s automated phone system). There have been a few
rare cases reported where a dealer or restaurant operator has called Nova and had them purge a
batch or do manual settlement on their end, and then deleted the batch on the restaurant machine.
This results in a decline on all authorizations afterward. The Debout.EDC file indicates an out of
sequence error. To correct this problem, manually edit the EDC.ini file located in the EDC directory. Locate the Nova section of this file, and reset the LastRecordNumber to zero, or call Aloha
Technical Services for further assistance.