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Bid number 16-P07097
vi.
1.
William B. Umstead State Park
2.
Singletary Lake State Park
Equestrian Facilities
1.
Campsite with picnic table and grill
2.
Horse Stalls
b. Cabins (not available December - February) (reservation only at Hanging Rock State Park and
Morrow Mountain State)
p)
Cancellation: A contact by the reservation party to cancel the entire reservation including the actual
refund of fees.
q)
Central Reservation Caller: Any person who calls the central reservation telephone number.
r)
Central Reservation Center: The vendor’s business unit(s) that house the call center, fulfillment
center, helpdesk, database and other network servers, and all other data and telecommunications
equipment for the reservation system.
s)
Central Reservation Database: That database residing on the Host Computer or server that contains
all revenue transactions and other related software tools and utilities for managing the project and
related equipment.
t)
Central System Server: That host computer system upon which the master reservation software and
other primary software systems are installed and accessible at the Vendor's premises.
u)
Contact Station: A building where campers register and are assigned campsites upon arrival at the
campground or park.
v)
CRS (Central Reservation System): All of the components that are necessary to provide the
reservation services required by NCDPR. This would include any software, hardware, physical plant,
personnel, and data and voice communications equipment and circuits.
w)
Cumulative Vendor Billable Transactions: The total net active reservations plus the net cancellations.
x)
Easy to Use: This term is included in some instances within the RFP. DENR will measure the ease of
use based on actual demonstrations and the evaluators’ assessments of the features based on those
demonstrations.
y)
Fee: That amount of money established by NCDPR through the authority granted by the North
Carolina General Assembly for the use of state park and recreation area facilities and services. Such
fees may be added or altered at the sole discretion of the NCDPR. The term "fee" does not apply to
Vendor compensation in any way.
z)
Fiscal Year: July 1 through June 30.
aa)
Fulfillment Center: The component of the reservation system that not only receives calls to set up
reservations, but also follows up to mail out confirmations and other types of communications to
customers as needed. It also handles the processing of cancellations, transfers and other changes to
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