Download TTM430 Manual - HellermannTyton

Operator's Manual
TTM430 Barcode/Label printer
2
Operator's Manual
2
TTM430 Barcode/Label printer
Trademark
Centronics® is a registered trademark of the Data Computer Corporation.
Microsoft® is a registered trademark of the Microsoft Corporation.
Windows 2000®, 2003®, XP® are registered trademarks of the Microsoft Corporation.
TrueTypeTM is a registered trademark of Apple Computer, Inc.
HellermannTyton Corporate Headquarters
North America
HellermannTyton Canada
HellermannTyton Mexico
7930 N. Faulkner Rd, PO Box 245017
205 Industrial Parkway North, Unit #4
Anillo Periferico Sur 7980 Edificio 2 - D
Milwaukee, WI 53224
Aurora, Ontario L4G 4C4 Canada
Parque Industrial Technologico II
Phone: (414) 355-1130, (800) 537-1512
Phone: (800) 661-2461
Tlaquepaque, Jalisco, Mexico 45600
Fax: (414) 355-7341, (800) 848-9866
Fax: (800) 390-3904
Phone: 011-52-33-3-133-9880
http://www.hellermann.tyton.com
email: [email protected]
Fax: 011-52-33-3-133-9861
email: [email protected]
TS16949:2002, ISO 9001:2000 & ISO 14001 certified
email: [email protected]
Contents
3
1
1.1
1.2
1.3
1.4
Introduction ............................................................................................................................................ 4
Instructions ............................................................................................................................................... 4
Intended Use ............................................................................................................................................ 4
Safety Instructions.................................................................................................................................... 4
Environment ............................................................................................................................................. 5
2
2.1
2.2
2.3
2.4
Installation .............................................................................................................................................. 6
Device Overview ...................................................................................................................................... 6
Unpacking and Installing the Device ........................................................................................................ 7
Connecting the Device ............................................................................................................................. 7
Switching on the Device ........................................................................................................................... 7
3
3.1
3.2
3.3
3.4
Control Panel .......................................................................................................................................... 8
Structure of the Control Panel .................................................................................................................. 8
Symbol Displays....................................................................................................................................... 8
Printer States ........................................................................................................................................... 9
Key Functions ........................................................................................................................................ 10
4
4.1
4.2
4.3
4.4
4.5
Loading Material................................................................................................................................... 11
Loading Label Rolls.................................................................................................................................11
Loading Fanfold Labels .......................................................................................................................... 13
Loading Labels for Peel-off Mode .......................................................................................................... 14
Selecting and Positioning Label Sensors ............................................................................................... 15
Loading Transfer Ribbon ........................................................................................................................ 16
5
5.1
5.2
5.3
5.4
Printing Operation................................................................................................................................ 18
Synchronization of the Paper Feed ........................................................................................................ 18
Tear-Off Mode ........................................................................................................................................ 18
Peel-off Mode ......................................................................................................................................... 18
Cutting Mode .......................................................................................................................................... 18
6
6.1
6.2
6.3
6.4
6.5
Cleaning ................................................................................................................................................ 19
Cleaning Information .............................................................................................................................. 19
Cleaning the Print Roller ........................................................................................................................ 19
Cleaning the Printhead........................................................................................................................... 19
Cleaning the Label Sensors ................................................................................................................... 19
Cleaning the Cutter ................................................................................................................................ 20
7
7.1
7.2
7.3
Fault Correction ................................................................................................................................... 21
Types of Errors ....................................................................................................................................... 21
Problem Solution .................................................................................................................................... 21
Error Messages and Fault Correction .................................................................................................... 22
8
8.1
8.2
Licences ................................................................................................................................................ 24
EU Declaration of Conformity................................................................................................................. 24
Other Licences ....................................................................................................................................... 24
9
Index ...................................................................................................................................................... 25
4
1
Introduction
1.1
Instructions
Important information and instructions in this documentation are designated as follows:
Danger!
Draws your attention to an exceptionally grave, impending danger to your health or life.
Warning!
Indicates a hazardous situation that could lead to injuries or material damage.
Attention!
Draws attention to possible dangers, material damage or loss of quality.
Notice!
Gives you tips. They make a working sequence easier or draw attention to important working processes.
Environment!
Gives you tips on protecting the environment.
X
Handling instruction
Z
Reference to section, position, illustration number or document.
¿
Option (accessories, peripheral equipment, special fittings).
Zeit
1.2
Information in the display.
Intended Use
•
The device is manufactured in accordance with the current technological status and the recognized safety rules.
However, danger to the life and limb of the user or third parties and/or damage to the device and other tangible
assets can arise during use.
•
The device may only be used for its intended purpose and if it is in perfect working order, and it must be used with
regard to safety and dangers as stated in the operating manual.
•
The device printer is intended exclusively for printing suitable materials that have been approved by the manufacturer. Any other use or use going beyond this shall be regarded as improper use. The manufacturer/supplier shall
not be liable for damage resulting from unauthorized use; the user shall bear the risk alone.
•
Usage for the intended purpose also includes complying with the operating manual, including the manufacturer‘s
maintenance recommendations and specifications.
Notice!
The complete documentation is included in the scope of delivery on CD ROM, and can also currently be
found in the Internet.
1.3
Safety Instructions
•
The device is configured for voltages of 100 to 240 V AC. It only has to be plugged into a grounded socket.
•
Only connect the device to other devices which have a protective low voltage.
•
Switch off all affected devices (computer, printer, accessories) before connecting or disconnecting.
•
The device may only be used in a dry environment, do not expose it to moisture (sprays of water, mists, etc.).
•
If the device is operated with the cover open, ensure that people‘s clothing, hair, jewelry etc. do not come into
contact with the exposed rotating parts.
•
The device or parts of it can become hot while printing. Do not touch during operation, and allow to cool down
before changing material and before disassembly.
•
Perform only those actions described in this operating manual.
Work going beyond this may only be performed by trained personnel or service technicians.
4
1
Introduction
•
Unauthorized interference with electronic modules or their software can cause malfunctions.
•
Other unauthorized work on or modifications to the device can also endanger operational safety.
•
Always have service work done in a qualified workshop, where the personnel have the technical knowledge and
tools required to do the necessary work.
•
There are various warning stickers on the device. They draw your attention to dangers.
Warning stickers must therefore not be removed, as then you and other people cannot be aware of dangers and
may be injured.
Danger!
Danger to life and limb from power supply.
X Do not open the device casing.
1.4
Environment
Obsolete devices contain valuable recyclable materials that should be sent for recycling.
X Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disassembled into its component parts.
X Send the parts for recycling.
The electronic circuit board of the device is equipped with a lithium battery.
X Take old batteries to collection boxes in shops or public waste disposal centers..
5
6
2
Installation
2.1
Device Overview
6
View A
View B
Fig. 1
Overview
1 RS-232 serial interface
2 USB 2.0 High Speed Slave interface
3 Two USB master interfaces for keyboard and
scanner
4 Ethernet 10/100 Base T interface
5 CompactFlash card slot
6 Power supply socket
7 PC card slot, type II
8 Power switch
9 Cover
10
11
12
13
14
15
16
17
18
19
Roll hub
Holder slots
Ribbon rewind hub
Printhead mounting with printhead
Release button of the print module
Pressure roller
Control panel
Graphic display
Label outlet in the control panel
Navigator pad
2
Installation
2.2
Unpacking and Installing the Device
7
X Lift the label printer out of the carton by the straps.
X Check the label printer for any possible transportation damage.
X Check that the delivery is complete.
Delivery scope:
•
Label printer
•
Power cable
•
Documentation
•
cablabel Lite on CD-ROM
•
Documentation on CD-ROM
Notice!
Please keep the original packaging in case the printer must be returned.
Attention!
The device and printing materials will be damaged by moisture and wetness.
X Set up label printers only in dry locations protected from splash water.
X Place the printer on a flat surface.
2.3
Connecting the Device
The standard available interfaces and connectors are shown in figure 1, view A.
2.3.1
Connecting to the Power Supply
The printer is equipped with a wide area network unit. The device can be operated with a supply voltage of
230 V~/50 Hz or 115 V~/60 Hz without adjustment.
1. Check that the device is switched off.
2. Plug the power cable into the power connection socket (6).
3. Plug the power cable into a grounded socket.
2.3.2
Connecting to a Computer or Computer Network
Attention!
Inadequate or no grounding can cause malfunctions during operations.
Ensure that all computers and cables connected to the label printer are grounded.
X Connect the label printer to a computer or network by a suitable cable.
X For details of the configuration of the individual interfaces Z the Configuration Manual.
2.4
Switching on the Device
When all connections have been made:
X Switch the printer on at the power switch (8).
The printer performs a system test, and then shows the system status ready in the display (17).
If an error occurs during the system test, the symbol
and type of error are displayed.
8
3
Control Panel
3.1
Structure of the Control Panel
8
The user can control the operation of the printer with the control panel, for example:
•
Issuing, interrupting, continuing and canceling print jobs,
•
Setting printing parameters, e.g. heat level of the printhead, print speed, interface configuration, language and
time of day (Z Configuration Manual),
•
Start the test functions (Z Configuration Manual and Z Service Manual),
•
Control stand-alone operation with a memory module (Z Configuration Manual),
•
Update the firmware (Z Configuration Manual).
Many functions and settings can also be controlled by software applications or by direct programming with a
computer using the printer’s own commands. Z Configuration Manual for details.
Settings made on the control panel make the basic settings of the label printer.
Notice!
It is advantageous, whenever possible, to make adaptations to various print jobs in the software.
Fig. 2
Control Panel
The control panel consists of a graphic display (1) and the navigator pad (2) with five integrated keys.
The graphic display indicates the current status of the printer and the print job, indicates faults and shows the printer
settings in the menu.
3.2
Symbol Displays
The symbols shown in the following table may appear in the status line of the display, depending on the printer
configuration. They enable the current printer status to be seen quickly. For the configuration of the status line Z the
Configuration Manual.
Symbol
Table 1
Description
Symbol
Description
Symbol
Description
Clock time
Temperature of the
printhead
Input buffer
Date
Debug window for abc
programs
Access to memory card
Ribbon reserve status
Control of the lower
display line is handed
over to an abc program
Printer receiving data
WLAN field strength
PPP credit
Ethernet status
User memory
Symbol displays
3
Control Panel
3.3
Printer States
9
State
Display
Description
Ready
Ready
The printer is in the ready state and can receive
data.
and configured symbol displays,
such as time
Printing label
and date
Printing label
and the number of the printed
label in the print job.
The printer is currently processing an active print
job.
Data can be transmitted for a new print job.
The new print job will start when the previous one
has finished.
Pause
Pause
and the symbol
Correctable error
The printing process has been interrupted by the
operator.
An error has occurred that can be rectified by the
operator without interrupting the print job.
and the type of error
and the number of labels still to
be printed.
Irrecoverable error
The print job can be continued after the error has
been rectified.
An error has occurred that cannot be rectified
without interrupting the print job.
and the type of error
and the number of labels still to
be printed.
Critical error
An error occurs during the system test.
and the type of error
X Switch the printer off and then on again at the
power switch or
X Press cancel key.
Call Service if the fault occurs persistently.
If the printer is not used for a lengthy period, it
automatically switches to power save mode.
Power Save Mode
and the key lighting is switched
off
Table 2
Printer states
X To exit power save mode: Press any key on the
navigator pad.
10
3
Control Panel
3.4
Key Functions
10
The key functions depend on the current printer state:
- Active functions: Labels and symbols on the navigator pad keys light up.
- Active functions light up white in print mode (e. g. menu or feed).
- Active functions light up orange in the offline menu (arrows, key ).
•
Key
Display
State
Function
menu
lights
Ready
Ready
To the offline menu
feed
lights
Ready
Ready
Feeds a blank label
pause
lights
Ready
Ready
After the end of a print job,
reprint the last label
Printing label Printing label
Interrupt print job,
printer goes into "Pause" state
Pause
Pause
Continue the print job,
printer goes into "Printing label" state
Correctable error
Continue the print job after rectifying the error,
printer goes into "Printing label" state
Ready
Delete internal memory,
the last label can no longer be reprinted.
flashes
cancel
lights
Ready
Printing label Printing label
Short press J
Pause
Longer press J cancels the current print job
and deletes all print jobs
Pause
Correctable error
Table 3
Key
flashes
Irrecoverable error
lights
Error
cancels the current print job
Call Help - Concise information for rectifying the
fault will be displayed
Key functions in the print mode
Menu
Parameter setting
Parameter choice
Numeric value
Return from a submenu
-
Increase of the number at the
cursor position
Jump into a submenu
-
Decrease of the number at the
cursor position
Menu option to the left
Sheets to the left
Cursor shift to the left
Menu option to the right
Sheets to the right
Cursor shift to the right
Start of a selected menu option
Confirmation of the selected value
Pressing 2 s: Leaving the offline menu
Pressing 2 s: Abort without changing the value
Table 4
Key functions in the offline menu
4
Loading Material
4.1
Loading Label Rolls
4.1.1
Adapting the Roll Hub
Label rolls are supplied with different diameters. The roll hub can hold label rolls with a core diameter of 38 - 75 mm,
or 76 mm with the detachable adapters fitted.
Fig. 3
Roll hub with and without adapter
Dismounting the adapter
X Open the cover and remove the roll hub (10 - fig. 1) from the printer.
X Remove the edge stop (3), Z item 4.1.2), press the adapter (2) in at the three pressure points (1), as shown in the
figure, and remove it.
Mounting the adapter
Push the adapter (2) on until it slots into place.
11
12
4
Loading Material
4.1.2
Loading Labels
The method of loading label rolls applies to both thermal paper labels and labels that are printed by means of a
transfer ribbon.
Fig. 4
Roll holder and path of the label stock
1. Open the cover and hinge down the control panel.
2. Take the roll hub (10 - fig.1) out of the holder slots (11 - fig.1) in the printer.
3. Press down the lever (3) on the edge stop 2 (2) and pull the edge stop off from the label core (4).
4. If necessary, mount or dismount the adapter, Z item 4.1.1. Slide the label roll over the label core (4) and place
it against the edge stop 1 (1) so that it is guided by the adapter (5) and the flange of the edge stop. In so doing,
ensure that the labels on the unwound strip are facing up irrespective of the wind direction.
5. Remount the edge stop 2 (2) on the label core (4) and, with the lever pressed (3), slide it against the label roll. In
so doing, the label roll is automatically set in the center line by the edge stops. Place both edge stops against the
label roll, and release the lever (3).
6. Place the roll hub back into the holder slots on the printer. Ensure that the rounded surfaces of the edge stops are
facing forward, Z fig. 1.
7. Press the release button (14 - fig.1) and hinge the print module up.
8. Feed the label stock forwards under the deflector (6) and over the print roller (9) until it projects about 15 cm out
of the printer.
9. Move the label guides (8) apart with the setting wheel (7) until the labels can pass between them. Press the strip
label down, and move the label guides (8) back up against the edges of the label.
10. Hinge the print module down and press evenly on the two marked surfaces so that the unit snaps in on both
sides.
11. For peel-off mode Z item 4.3.
For tear-off and cutting mode:
Feed the label stock out through the label outlet in the control panel (18 - fig.1). Hinge up the control panel and
close the cover.
12
4
Loading Material
4.2
Loading Fanfold Labels
The method of loading fanfold labels applies to both thermal paper labels and labels that are printed by means of a
transfer ribbon.
View A
Fig. 5
Loading fanfold labels
1. Stack the fan-folded labels (1) behind the printer. Ensure that the labels on the strip are facing upwards.
2. Open the cover and hinge down the control panel (5).
3. Feed the fan-folded labels (1) below the cover.
4. Adapting the roll hub (2) to the label width:
Take the roll hub (2) out of the holder slots (4) in the printer. Remove the adapter from the roll hub, Z item 4.1.1.
Push down the lever (3 - fig. 4) and justify the edge stops 1 and 2 (2 - fig. 4) centrically on label width.
5. Place the roll hub back into the holder slots (4) on the printer. Ensure that the rounded surfaces of the edge stops
are facing forward.
6. Feed the labels over the roll hub (2).
7. Press the release button (6) and hinge the print module up.
8. Feed the fanfold labels forwards under the deflector, (6 - fig. 4), and over the print roller, (9 - fig. 4), until it projects
about 15 cm out of the printer.
9. Move the label guides (8 - fig. 4) outward with the setting wheel (7 - fig. 4) until the labels can pass between them.
Press the strip label down with the hand, and move the label guides (8 - fig. 4) back up against the edges of the
label.
10. Hinge the print module down and press evenly on the two marked surfaces (3) so that the unit snaps in on both
sides.
11. For peel-off mode Z item 4.3.
For tear-off and cutting mode:
Feed the label stock out through the label outlet in the control panel (18 - fig. 1). Hinge up the control panel (5)
and close the cover.
13
14
4
Loading Material
4.3
Loading Labels for Peel-off Mode
Notice!
Place the printer in such a position that the liner can run down without hindrance.
A label jam can cause malfunctions in printing operations.
Fig. 6
Setting up the Peel-off Mode
1. Loading the label stock Z item 4.1 or item 4.2, steps 1 to 10.
2. In the control panel, release the pressure roller (3) from the parking position (2). To do this, press on the metal
pins at each end of the roller so that the roller is pressed out of the parking position (2) and into the working
position (1) by the built-in springs.
3. Remove the labels (5) from about the first 15 cm of the label stock.
4. Feed the media (4) out between the control panel and the printer.
5. Hinge up the control panel and close the cover.
6. Carry out a synchronization Z item 5.1.
14
4
Loading Material
4.4
Selecting and Positioning Label Sensors
4.4.1
Gap Sensors
Fig. 7
Selecting the gap sensor
The printer has two gap sensors (1, 2) to detect the start of a label and the end of the material, which can be used
alternatively. The detectors (1a, 2a) are located in the transport module, the emitters (1b, 2b) in the print module.
The gap sensor (2) is used as default. This is suitable for use with single and multi-lane labels with an odd number of
lanes.
When using multi-lane labels with an even number of lanes, e.g. two or four lanes, one has to switch manually to the
gap sensor (1).
1. Open the cover and hinge down the control panel. Press the release button and hinge the print module up.
2. Set the switch (3) as required:
for gap sensor (1) - move switch (3) to left-hand position,
for gap sensor (2) - move switch (3) to right-hand position (default).
3. Slot in the print module by pressing the marked surfaces on both sides, hinge up the control panel and close the
cover.
This switch cannot be made by software.
4.4.2
Reflex Sensor
The reflex sensor (1) can detect marks on the back of the label stock. Move the sensor transversely to the transport
direction with the slide (2) to adapt to the position of the reflective marks:
1. Determine the distance of the reflective marks from the center of the material.
2. Move the slide (2) to the desired position with a pointed tool.
The distance of the sensor from the center is shown on the scale (3).
Fig. 8
Positioning the Reflex Sensor
15
16
4
Loading Material
4.5
Loading Transfer Ribbon
Notice!
Do not insert a transfer ribbon for direct thermal printing.
Attention!
When inserting the transfer ribbon ensure that the coated side faces the labels, as otherwise the printhead
can become soiled.
Fig. 9
Loading Transfer Ribbon
16
4
Loading Material
1. Open the cover and hinge down the control panel.
2. Press the release button and hinge the print module up.
3. Press the ribbon supply hub (2) to the right until there is perceptible resistance, pull it to the left out of the guide
slot (1) and remove it.
4. Set the width of the ribbon roll on the ribbon supply hub (2). For that purpose press the lever (4) and move it
sidewards. The set roll width is shown on the scale (3) of the ribbon supply hub (2).
5. Slide the ribbon roll onto the ribbon supply hub (2) until the lever (4). Ensure that the coated side of the transfer
ribbon (7) is facing to the label stock.
6. To insert the ribbon supply hub (2) again press the rectangular end (5) of the hub against the spring in the righthand holder, and slide the left-hand end into the guide slot (1) as far as it will go.
7. Hinge the print module down (do not slot in).
8. Insert an empty roll (10) for the used transfer ribbon onto the ribbon rewind hub (9) and set the width for the empty
roll similarly to steps 3 to 5.
9. To insert the transfer ribbon rewinding unit (9) again press the rectangular end (5) of the hub against the spring in
the right-hand holder, and slide the left-hand end into the guide slot (6) as far as it will go.
10. Feed the transfer ribbon (7) over the printhead to the ribbon rewind hub (9), and attach the ribbon to the empty roll
with adhesive tape.
Ensure that it is wound as shown in the figure and ensure that the ribbon is not twisted.
11. Turn the tension wheel (11) in the winding direction until the ribbon is tightly wound on the roll.
12. Slot in the print module by pressing the marked surfaces (8) on both sides, hinge up the control panel and close
the cover.
17
18
5
Printing Operation
Attention!
Printhead damage caused by improper handling!
X Do not touch the underside of the printhead with the fingers or sharp objects.
X Ensure that the labels are clean.
X Ensure that the label surfaces are smooth. Rough labels act like emery paper and reduce the service life
of the printhead.
Print with the lowest possible printhead temperature.
The printer is ready for operation when all connections have been made and labels and, if applicable, the transfer
ribbon have been loaded.
5.1
Synchronization of the Paper Feed
After the label stock has been inserted, for peel-off or cutting mode a synchronization of the paper feed is required.
That way the first label, which is detected by the label sensor, will be transported to the print position and all labels in
front will be fed out of the printer. So the synchronization avoids, that blank labels are peeled-off together with the first
printed label or that the first cut label would be too long. Both effects can cause useless first labels.
X Press the feed key to start the synchronization.
X Remove the blank labels peeled-off or cut during the synchronization.
5.2
Tear-Off Mode
After printing, the strip label is detached by hand. The label printer is equipped with a tear bar for this purpose.
Optionally, the strip of labels can be wound up externally.
Loading label stock Z item 4.1 or Z item 4.2.
5.3
Cutting Mode
The cutting mode is available for the printer types TTM430C. The labels or continuous material is cut-off automatically. The relevant cutting position is preferably set in the software.
Loading label stock Z item 4.1 or Z item 4.2.
Notice!
Cutting mode must be activated in the software.
This is done with the "C command" in the direct programming, Z Programming Manual.
18
6
Cleaning
6.1
Cleaning Information
Danger!
Danger to life and limb from electric shock!
X Disconnect the printer from the electricity supply before starting any maintenance work.
The label printer requires very little maintenance.
It is important to clean the thermal printhead regularly. This guarantees a consistently good printed image and plays a
major part in preventing premature wear of the printhead.
Otherwise, the maintenance is limited to occasional cleaning of the device.
Attention!
The printer can be damaged by aggressive cleansers.
Do not use abrasive cleaners or solvents for cleaning the external surfaces or modules.
X Remove dust and paper fluff from the print area with a soft brush or vacuum cleaner.
X The cover of the printer can be cleaned with a standard cleanser.
6.2
Cleaning the Print Roller
Accumulations of dirt on the print roller may impair the media transport and the print quality.
In the case of slight soiling, it is not necessary to remove the print roller. The roller can be turned step by step by
hand. Use a soft cloth and roller cleaner for cleaning.
6.3
Cleaning the Printhead
Dirt can collect on the printhead during printing which affects the printed image, for example by causing different
contrasts or longitudinal stripes.
Attention!
Printhead damage!
Do not use sharp objects for cleaning the printhead.
Do not touch the protective glass layer of the printhead.
Attention!
Risk of injury from the hot printhead line.
Ensure that the printhead has cooled down before starting cleaning.
X Clean the printhead with a cleaning pen or with a cotton swab soaked in pure alcohol.
X Allow the printhead to dry for two or three minutes.
6.4
Cleaning the Label Sensors
Attention!
Do not damage the light barrier!
Do not use sharp objects or solvents for cleaning the light barrier.
The label sensors can be soiled by paper dust. This can impair the detection of the start of the label or the print
marks.
X Clean the label sensors with a brush, or with a cotton swab dipped in isopropyl alcohol.
19
20
6
Cleaning
6.5
Cleaning the Cutter
Attention!
When cutting through the label material remains of adhesive may accumulate on the blades. If operating in
backfeed mode, such remains of adhesive may be deposited on the drive roller as well.
X Both, the drive roller and the cutter blades, must be cleaned often.
Fig. 10
Cleaning the cutter
1. Turn the control panel (1) down.
2. Unlock the cutting unit (3) at the both plastic latches (2) and lift it.
3. Turn the screw (4) clockwise using a 2.5mm Allen key and that way swivel the clamp (6) with the lower blade (7)
away from the upper blade (5).
Warning!
Risk of cuts and bruisings!
X Do not touch the blade edges with bare hands.
X Keep the hands away from the swivel range of the lower blade.
4. Remove particles of dust and paper with a soft brush or a vacuum.
5. Remove remains of adhesive with isopropyl alcohol.
6. Remount in reverse order.
20
7
Fault Correction
7.1
Types of Errors
21
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three
possible error states according to the type of error.
State
Display
Correctable error
Key
Remark
pause flashes
Z item 3.5
cancel lights
Irrecoverable error
cancel flashes
Z item 3.5
Critical fault
-
Z item 3.5
Table 5
7.2
Error states
Problem Solution
Problem
Cause
Remedy
Transfer ribbon creases
Transfer ribbon too wide
Use a transfer ribbon slightly wider
than the width of label.
Print image has smears or voids
Printhead is dirty
Clean the printhead Z item 6.2.
Temperature too high
Decrease temperature via software.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Printer does not stop after
transfer ribbon runs out
Thermal printing is chosen in the
software
Change to thermal transfer printing.
Printer prints a sequence of
characters instead of the label
format
Printer is in ASCII dump mode
Cancel the ASCII dump mode.
Printer transports label media,
but transfer ribbon does not
move
Transfer ribbon incorrectly inserted.
Check and, if necessary, correct the
transfer ribbon web and the orientation of the label side.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Printer only prints each second
label
Setting of the size in the software is too
large.
Change the size in the software.
Vertical white lines in the print
image
Printhead is dirty
Clean the printhead Z item 6.2.
Printhead is defective (failure of heat
elements)
Change the printhead.
Horizontal white lines in the print
image
Printer is used with the
backfeed > smart in the cut or
peel-off mode
Set the backfeed > always in the
setup.
Z Configuration Manual.
Print image is irregular, one side
is lighter
Printhead is dirty
Clean the printhead Z item 6.2.
Table 6
Problem solution
22
7
Fault Correction
7.3
Error Messages and Fault Correction
22
Error messages
Cause
Remedy
ADC malfunction
Hardware error
Switch the printer off and then on.
If error recurs call service.
Barcode error
Invalid barcode content, e.g. alphanumeric
characters in a numerical barcode
Correct the barcode content.
Barcode too big
The barcode is too big for the allocated
area of the label
Reduce the size of the barcode or move it.
Battery low
Battery of the PC card is flat
Replace battery in the PC card.
Buffer overflow
The input buffer memory is full and the
computer is still transmitting data.
Use data transmission via protocol
(preferably RTS/CTS).
Card full
No more data can be stored on the memory Replace card.
card
Cutter blocked
Cutter cannot return into its home position
and stays in an undefined position
Switch off the printer. Remove material.
Switch on the printer. Restart print job.
Change material
No cutter function
Switch the printer off and then on.
If error recurs call service.
Cutter jammed
The cutter is unable to cut the labels but is
able to return into its home position
Press the cancel key.
Change material.
Device not conn.
Programming addresses a non-existent
device
Either connect this device or correct the
programming.
File not found
Requested file is not on the card
Check the contents of the card.
Font not found
Error with the selected download font
Cancel current print job, change font.
FPGA malfunction
Hardware error
Switch the printer off and then on.
If error recurs call service.
Head error
Hardware error
Switch the printer off and then on.
If error recurs replace printhead.
Head open
Printhead not locked
Lock printhead.
Head too hot
Printhead is overheated
After pausing the print job will be continued
automatically. If the fault recurs repeatedly,
reduce the heat level or the print speed via
software.
Invalid setup
Error in the configuration memory
Reconfigure printer.
If error recurs call service.
Memory overflow
Current print job contains too much information, e.g. selected font, large graphics
Cancel current print job.
Reduce amount of data to be printed.
Name exists
Duplicate usage of field name in the direct
programming
Correct programming
No DHCP server
The printer is configured for DHCP, but
there is no DHCP server, or the DHCP
server is not currently available.
Switch off DHCP in the configuration, and
assign a fixed IP address.
Please contact your network administrator.
No label found
There are labels missing on the label
material
Press pause key repeatedly until printer
recognizes the next label on the material.
The label format as set in the software does Cancel current print job.
not correspond with the real label format
Change the label format set in the software.
Restart print job.
No label size
Printer is loaded with continuous paper, but
the software is set on labels
Cancel current print job.
Change the label format set in the software.
Restart the print job.
The size of the label is not defined in the
programming.
Check programming.
7
Fault Correction
23
Error messages
Cause
Remedy
No Link
No network link
Check network cable and connector.
Please contact your network administrator.
No record found
Refers to the optional memory card;
database access error
Check programming and card contents.
No SMTP server
The printer is configured for SMTP, but
there is no SMTP server, or the SMTP
server is not currently available.
Switch off SMTP in the configuration.
Caution! Then a warning cannot be sent by
e-mail (EAlert).
Please contact your network administrator.
No Timeserver
Timeserver is selected in the configuration, but there is no Timeserver, or the
Timeserver is not currently available.
Switch off Timeserver in the configuration.
Please contact your network administrator.
Out of paper
Out of label roll
Load label rolls Z item 4.1 or
load fanfold labels Z item 4.2.
Error in the paper feed
Check paper feed.
Out of ribbon
Out of transfer ribbon
Insert new transfer ribbon.
Transfer ribbon melted during printing
Cancel current print job.
Change the heat level via software.
Clean printhead Z item 6.2.
Load transfer ribbon Z item 4.6.
Restart print job.
The printer is loaded with thermal labels,
but the software is set to transfer printing
Cancel current print job.
Set software to direct thermal printing.
Restart print job
Protocol error
Printer has received an unknown or invalid
command from the computer.
Press the pause key to skip the command or
press the cancel key to cancel the print job.
Read error
Read error when reading from the memory
card
Check data of the card.
Backup data, reformat card.
Structural err.
Error in the file list of the memory card, data Format memory card.
access is uncertain.
Unknown card
Card not formatted,
Type of card not supported
Format card, use different type of card.
USB error
Device stalled
A USB device has been detected, but it is
not working.
Do not use the USB device.
USB error
Too much current
The USB device consumes too much
current.
Do not use the USB device.
USB error
Unknown device
Failure to detect USB device
Do not use the USB device.
Voltage error
Hardware error
Switch the printer off and then on.
If error recurs call service.
It is shown which voltage has failed. Please
note.
Write error
Hardware error
Repeat the write process, reformat card.
Write protected
PC card write protection is activated.
Deactivate the write protection.
Wrong revision
Error when updating the firmware.
Firmware not compatible with the hardware
version
Load the compatible firmware.
Table 7
Error Messages and Fault Correction
Index
24
24
A
L
T
Adapter
dismounting ................................ 11
mounting ..................................... 11
Label outlet in the control panel..........6
Tear-off mode ...................................18
Label rolls
loading ........................................ 11
Label sensor
cleaning ......................................19
positioning ...................................15
selecting ......................................15
Licences
other ............................................24
Transfer ribbon
loading ........................................16
winding direction .........................17
C
Cleaning .....................................19, 20
cutter ...........................................20
label sensors ...............................19
printhead .....................................19
print roller ....................................19
Cleaning information.........................19
CompactFlash card slot ......................6
Connecting .........................................7
Control panel ..................................6, 8
N
Navigatorpad ..................................6, 8
P
Cover ..................................................6
PC card slot ........................................6
Cutting mode ....................................18
D
Peel-off mode ...................................18
loading labels ..............................14
Power save mode ...............................9
Device overview .................................6
Power supply socket...........................6
E
Power switch ......................................6
Pressure roller ....................................6
Environment ...................................4, 5
Errors
messages ...................................22
types ...........................................21
F
Fanfold labels
loading ........................................13
G
Gap sensor
positioning ...................................15
selecting ......................................15
Graphic display ...............................6, 8
Printer state
correctable error ...........................9
critical fault ....................................9
irrecoverable error ........................9
pause ............................................9
printing label .................................9
ready .............................................9
Printer states ......................................9
Printhead ............................................6
cleaning ......................................19
damage .......................................18
Printhead mounting ............................6
H
Print roller
cleaning ......................................19
Problem solution ...............................21
Holder slots.........................................6
R
I
Ready for operation ..........................18
Important information..........................4
Reflexsensor
positioning ...................................15
Reinigen
Messer ........................................20
Release button of the print module.....6
Installing .............................................7
Intended use .......................................4
Interface
ethernet .........................................6
serial .............................................6
USB ..............................................6
K
Ribbon rewind hub..............................6
Roll hub ..............................................6
adapting ...................................... 11
S
Key
cancel .........................................10
feed .............................................10
menu ...........................................10
pause ..........................................10
Key functions ....................................10
offline menu ................................10
print mode ...................................10
Safety instructions ..............................4
Scope of delivery ................................7
Service work .......................................5
Switching on .......................................7
Symbol displays..................................8
Synchronization of the paper feed ....18
U
Unpacking...........................................7
V
Voltage................................................4
W
Warning stickers .................................5
25
26
26