Download Overhaul Options Booklet 110-129-00

overhaul
YOUR GUIDE TO
for your
onboard systems
cargo hook equipment
options
2 – ONBOARD SYS TEMS
It’s All About
Options
D
id you know that cargo hook
schedule for maintaining your
equipment from Onboard Sys-
Onboard Systems products. If you
tems has some of the longest “time
need copies of your manuals, you
between overhauls” (TBO) in the
can find them at our website.
industry? That’s because we build
high quality and thoughtful design
When the Time Comes
into all of our products:
When it’s time to service or overhaul your Onboard Systems equip-
== Parts are manufactured using
ment, you have several options:
corrosion-resistant stainless
steel whenever possible
== Send it back to Onboard Sys-
tems for factory service
== Non-stainless steel parts receive
corrosion-resistant finishes
== Send it to a qualified repair
facility
== Load-bearing pivot points have
either a bushing or bearing for
easier replacement
== Extensive in-house testing
before products are released
The TBO countdown starts when
== Service it yourself
This booklet will assist you in evaluating your overhaul options. If you
have any questions, please contact
us.
you initially install your equipment
on your aircraft, and will vary due
to working conditions and other
factors. The owner’s manual,
RFMS, and/or service manual for
your equipment is your first and
best source for specific information about determining the proper
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ONBOARD SYS TEMS – 3
Table of Contents
It’s All About Options.................................................................................................................................................................2
When the Time Comes............................................................................................................................................ 2
Factory Overhaul......................................................................................................................................................................... 4
Onboard Weighing Systems....................................................................................................................4
Overhaul Times........................................................................................................................................................... 5
Fixed Pricing................................................................................................................................................................. 5
Service Warranty........................................................................................................................................................6
Exchange Pool..............................................................................................................................................................6
Expedited Exchange Service................................................................................................................................6
Upgrade Program.......................................................................................................................................................6
Shipping Instructions...............................................................................................................................................7
Qualified Repair Facility.......................................................................................................................................................... 8
Non-Destructive Testing........................................................................................................................................8
Genuine Parts...............................................................................................................................................................8
Refinishing.....................................................................................................................................................................8
Acceptance Test Procedure..................................................................................................................................9
Exchange Pool..............................................................................................................................................................9
Service Warranty........................................................................................................................................................9
Do it Yourself................................................................................................................................................................................ 10
Start with the Manual............................................................................................................................................10
Overhaul Kits..............................................................................................................................................................10
Non-Destructive Testing......................................................................................................................................10
Refinishing....................................................................................................................................................................11
Acceptance Test Procedure.................................................................................................................................11
Compare Your Options............................................................................................................................................................12
Contact Us
Monday-Friday, 8:00 a.m. - 5:00 p.m. Pacific Time
+1.360.546.3072 Worldwide
+1.800.275.0883 Toll Free, US & Canada
+1.360-546.3073
[email protected]
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4 – ONBOARD SYS TEMS
Factory Overhaul
O
nboard Systems operates a
certified FAA Part 145 Repair
Station, Number ODBR579X. We
service, repair, and overhaul all the
equipment we manufacture. Our
Part 145 Repair Station has also
Onboard Weighing
in the service manual or component Systems
all recommended procedures listed
maintenance manual, including:
== Disassembly, inspection, clean-
ing, lubrication, and reassembly
== Replacement of all threaded
been certified by EASA to issue FAA
Form 8130-3 Dual Release Certificates for service work.
fasteners, bearings, and bushing
springs included in our overhaul
kits
== Non-destructive inspection
When you send your cargo hook
equipment to Onboard for overhaul,
our highly trained factory tech-
and testing (NDT) of structural
components
== Replacement of worn or cor-
roded parts
nicians will restore it to like-new
condition. The electrical release harness and mechanical release cables
should not be included as they can
be damaged during shipping. Our
standard overhaul service includes
Due to the complexity of these products, Onboard Weighing Systems
are not field serviceable and must be
returned to the factory for service.
Depending on the age and condition
of your equipment, we will overhaul,
repair, or upgrade your equipment.
Please refer to your owners manual
for more information; refer to document 165-003-00: Repair Department Pricing for a list of services
== Performing any outstanding
Service Bulletin compliance, as
required
== Refinishing
and pricing. Exchange units are also
offered for these products; please
contact us for availability.
== Acceptance Test Procedures
(ATP)
When you send your
cargo hook to Onboard
Systems for overhaul,
we restore it to likenew condition. Here are
unretouched photos of
a TALON LC Keeperless
hook (P/N 528-029-00)
before overhaul (on the
left), and after overhaul
(on the right).
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ONBOARD SYS TEMS – 5
When you send your
cargo hook to Onboard
Systems for overhaul,
we restore it to likenew condition. Here are
unretouched photos
of the same TALON 6K
Remote Cargo Hook
(P/N 528-019-01) before
overhaul (on the left),
and after overhaul (on
the right).
Overhaul Times
Fixed Pricing
The time needed to complete a factory over-
Onboard Systems offers fixed pricing for
haul will vary based on a number of factors,
standard overhauls. This helps streamline
including the time of year, the number of
and expedite the overhaul process, since
units received for overhaul at any given
we are able to route your equipment to the
time, and parts availability. Our Repair
shop floor for service as soon as it arrives,
Station strives to complete standard over-
rather than examining it, preparing a quote
hauls within fifteen to twenty business days
and waiting for your approval to begin work.
from receipt, but if your equipment requires
Please refer to document 165-003-00:
parts or service above and beyond a stan-
Repair Department Pricing on our website
dard overhaul, it may take longer. To get a
for a list of services and pricing, or give us a
detailed time estimate for overhauling your
call.
equipment, please contact us.
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6 – ONBOARD SYS TEMS
receive it, we will immediately send
old hook, we will refund the differ-
you a replacement hook from our
ence between the cost to overhaul
Exchange Pool. The hooks in our
your hook and the amount you were
Exchange Pool have been meticu-
originally invoiced.
lously restored to like-new condition by our factory technicians. This
Service Warranty
hook is now yours to keep and use;
Onboard Systems offers its standard
you will not receive your original
Product Warranty for all overhauled
hook back. Instead, your core hook
equipment. Components are war-
will be overhauled and added back
ranted to be free from defects in
into the Exchange Pool.
workmanship and materials for a
If you have an older cargo hook, you
period of one year from the date
may want to consider upgrading to a
of overhaul, and to function as
newer model. We offer a number of
intended when properly installed
trade-in and upgrade programs for
and used for their intended purpose.
both Onboard Systems and com-
Parts which prove to be defective
Expedited Exchange
Service
will be repaired or replaced free
of charge FOB factory. Visit our
website to download our complete
Product Warranty document.
Exchange Pool
you will be able to enjoy the safety
without a cargo hook for even a
with our newer technologies, such
short period of time, you may be
as hydraulic hooks, keeperless
interested in using our expedited
hooks, pin load cells and more. For
Exchange Pool service. Under this
more information, please refer to
program, after confirming parts
document 115-124-00: Trade-in
availability, we will invoice you
Program on our website, or give us
for the full price of a new cargo
a call.
hook and immediately ship you
your cargo hook for the duration
upon receipt of payment. When you
of an overhaul, Onboard maintains
receive the Exchange Pool hook,
an overhaul Exchange Pool for
simply place your old hook inside
select cargo hook equipment. Give
the box with the RMA form included
us a call to confirm availability,
with your shipment, and send it
then send us your hook. When we
back to us. When we receive your
|
money with a trade-in or upgrade,
and operational advantages offered
a hook from our Exchange Pool
www.onboardsystems.com
petitor hooks. Not only will you save
If you simply cannot afford to be
If you are unable to be without
Upgrade Program
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ONBOARD SYS TEMS – 7
through customs, such as UPS, FedEx, DHL,
etc. If you choose to send the package via an
airline or other freight carrier that does not
typically provide custom clearing services,
one of our brokers will clear the package
Shipping Instructions
Before you send us a hook for service or
credit, please be sure to generate an RMA
number from our website, or you can call us
to get one. Box up your cargo hook securely
and make sure that the RMA number is
included on the box and in the transit
through customs, and we will invoice you
for any fees that may occur. The closest
port of entry to Onboard Systems is Portland, Oregon (PDX). To expedite customs
clearance, please note one of the following
customs brokers on your package, depending on the US port of entry:
PORTLAND, OREGON (PDX)
Always at Your Service
Phone: +1.503.287.9577
Fax: +1.503.287.9672
paperwork and send it to:
Onboard Systems
Attn: Your RMA Number
13915 NW 3rd Court
Vancouver, WA 98685 USA
Phone: +1.360.546.3072
ALL OTHER US PORTS OF ENTRY
Norman G. Jensen
Phone: +1.206.248.0506
Fax: +1.206.248.3075
For fastest international service, please use
a freight carrier that can clear the package
Our Upgrade Program lets
you exchange old technology
for new technology. For
example, our redesigned
Onboard Weighing Systems
feature stainless steel
bodies, improved sealants,
removable bushings,
and improved electrical
harnesses for greater
durability. On the right is
an example of an original
E-72 model (P/N 200-04001), and on the left is the
redesigned model E-72 (P/N
200-040-04).
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8 – ONBOARD SYS TEMS
Qualified Repair
Facility
A
n experienced aircraft main-
magnetic particle and penetrant
accessed 24x7 at the Onboard Sys-
tenance facility that is capable
inspection. Be sure that your service
tems website, and certified parts can
of carrying out the overhaul proce-
center is capable of performing the
also be ordered online.
dures listed in the service manual or
required NDT tests.
component maintenance manual is
another option for overhauling your
cargo hook. To ensure the ongoing
safe operation of your equipment,
here are some discussion points
to help you determine if a service
center can perform all of the steps
required during an overhaul.
Refinishing
Genuine Parts
To protect your cargo hook from
To maintain certification, all
corrosion and wear, damaged
replacement parts used to overhaul
finishes and coatings on exposed
your hook must match the speci-
parts must be touched up or reap-
fications in the service manual or
plied. Common applications include
component maintenance manual. In
alodine and zinc chromate primer.
addition, you will want your service
Other services that may be required
facility to check for any outstand-
to overhaul your hook include
ing service bulletins that may have
passivation treatments and abrasive
The overhaul process includes the
been issued for your equipment and
blasting. Be sure that your service
performance of non-destructive
bring it into compliance during the
center can perform these services.
inspection and testing (NDT) of
overhaul process. Make sure that
structural and load bearing parts,
your repair facility has reviewed the
such as the side plates, manual
user manuals and any safety bulle-
release lever, load beam assembly,
tins for your cargo hook, and that
solenoid cam, toggle, cam, cam
they are installing the appropriate
roller pin, etc. These tests include
replacement parts. Manuals can be
Non-Destructive Testing
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ONBOARD SYS TEMS – 9
Acceptance Test Procedure
Service Warranty
Your cargo hook will not be able to go back
When it comes to external load operations,
into service until it passes all of the Accep-
your cargo hook is an essential component
tance Test Procedures (ATP) outlined in
for the success of your loadwork missions,
the service manual, so it is important to
and is usually a source of significant reve-
make sure that your service center has the
nue for your business. For your own peace
equipment needed to perform the ATP. If
of mind, it is important to work with a
your service center cannot perform the
reputable maintenance facility that stands
tests, either you or they can send the hook
behind their work with a written service
to the Onboard Systems factory and we will
warranty that covers both parts and service.
perform the ATP for a flat fee. Please refer to
document 165-003-00: Repair Department
Pricing for more i­ nformation.
S
Automated Update
Notification Service
tay on top of safety alerts and documentation
updates for your Onboard Systems equipment
with our free automated notification service. Just
Exchange Pool
visit the Customer Support area of the Onboard
Systems website and choose “Document Update Ser-
Some service facilities maintain an
vice” from the menu. Set up a User ID and password,
exchange pool of cargo hooks, which is an
then select your products. You can choose to receive
important service if you cannot afford to be
notifications by email or fax, and select immediate
without your cargo hook for the duration of
notification of any change, or a weekly or monthly
an overhaul. For certified equipment (such
summary of changes. You can switch your prefer-
as a belly hook), you’ll need to confirm that
ences at any time by logging back into the system.
the exchange pool hook being offered is
And if you forget your password, you can ask the
the same part number as the hook you are
system to email or fax it to you.
sending in for overhaul.
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10 – ONBOARD SYS TEMS
Do it Yourself
O
ne of the many benefits of
best source for specific informa-
saving you time and money! For
owning cargo hook equip-
tion about overhauling your cargo
more information about our over-
ment from Onboard Systems is that
hook. Be sure to visit the Onboard
haul kits, please refer to our catalog,
our hooks are easy to overhaul.
Systems website to obtain the most
visit our website or give us a call.
Simply disassemble and inspect the
recent editions of your product’s
parts of your hook according to the
user manuals before you begin.
instructions in your service manual,
While you’re there, check for any
then replace any parts as required
service bulletins that may have been
using simple hand tools.
issued for your equipment. This can
be quickly done by using the search
box located in the upper right corner
of the website screen.
Non-Destructive Testing
Probably the most challenging task
for a small operator to perform is
the non-destructive inspection and
testing (NDT) of structural and load
Start with the Manual
bearing parts. You may need to send
The service manual or component
maintenance manual for your cargo
hook equipment is your first and
your hook to a local lab to perform
this part of the overhaul process for
Overhaul Kits
For your convenience, consider buying a Cargo Hook Overhaul Kit to
expedite and simplify the overhaul
process. These kits include all of the
you. This important step ensures
that all of the load-bearing parts
of your hook are sound and fit for
continued work.
parts and components used by our
own factory technicians in our certified Repair Station. Our overhaul
kits will greatly reduce the hassle of
overhauling your cargo hook while
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ONBOARD SYS TEMS – 11
Refinishing
Acceptance Test Procedure
To protect your cargo hook from corrosion
Your cargo hook will not be able to go back
and wear, damaged finishes and coatings on
into service until it passes all of the Accep-
exposed parts must be touched up or reap-
tance Test Procedures (ATP) outlined in
plied. Common applications include alodine
the service manual. If you have the ability
and zinc chromate primer. Other services
to perform the overhaul in house, but don’t
that may be required to overhaul your hook
have the equipment for the ATP, you can
include passivation treatments and abrasive
always send the hook to the Onboard Sys-
blasting. If you don’t have the expertise to
tems factory for the ATP. We charge a flat
perform these tasks, you may need to send
fee for this service, which is detailed in our
the affected parts out to a local shop to have
document 165-004-00: Repair Department
these services performed for you.
Pricing. Please visit our website to get a copy
or give us a call.
Our Cargo Hook Overhaul
Kits will greatly reduce
the hassle of overhauling
your cargo hook by saving
you time and money. Here
are some of the parts in
our TALON MC Keeperless
Cargo Hook Overhaul kit
(P/N 212-011-00)
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12 – ONBOARD SYS TEMS
Compare Your
Options
FACTORY
SERVICE
QUALIFIED
REPAIR FACILITY
DO IT
YOURSELF
==Disassembly
v
v
v
==Inspection
v
v
v
==Non-destructive Testing
v
Possibly
Possibly
==Check for Service Bulletins
v
Upon Request
v
==Cleaning & Lubrication
v
v
v
==Replace worn parts
v
v
v
==Refinishing
v
Possibly
Possibly
==Reassembly
v
v
v
==Perform ATP
v
Possibly
Possibly
==Genuine Factory Parts
v
Upon Request
v
==Fixed Pricing for Overhauls
v
Possibly
N/A
==Exchange Pool
v
Possibly
N/A
==Expedited Exchange Service
v
Possibly
N/A
==Upgrades & Trade-ins
v
Possibly
N/A
==Service Warranty
v
Possibly
N/A
OV E R H AU L S E R V I C E S
VA L U E-A D D E D S E R V I C E S
W W W.ONBOARDSYSTEMS.COM
110-129-00 R1
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