Download 26726 PC INDIA Road Assistance FINAL

26726 PC INDIA Road Assistance FINAL
2/22/09
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Porsche
Assistance
Roadside Assistance throughout India
26726 PC INDIA Road Assistance FINAL
Porsche reserves the right to alter
specifications and other product
information without prior notice.
Errors and omissions excepted.
Porsche, Carrera, Cayenne, Cayman,
Boxster, Targa, Tequipment,
Tiptronic, PCCB and the Porsche
Crest are registered trademarks of
Dr. Ing. h.c. F. Porsche AG
Porscheplatz 1
D-70435 Stuttgart
Reproduction in any form without
the permission of the Copyright
owner is strictly prohibited.
Porsche Assistance
Precision Cars India Private Limited
3rd Floor, Splendor Forum
3 District Centre Jasola
New Delhi - 110044, India
Status: 02/09
Printed in India
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repaired. Drivers and
passengers will benefit from
this exclusive programme.
This booklet contains
information on the scope of
benefits provided under the
Porsche Assistance programme.
It also details the correct
procedures to follow,
geographical coverage and
lists relevant terms and
conditions. Please read it and
keep it in an accessible place
within your car.
Welcome to Porsche Assistance
For any clarifications, you are
welcome to call the 24-hour
The world’s best engineered
The objective of this
Porsche Assistance can
Emergency Number:
cars now come with the world’s
programme is to ensure that
organise onward travel
1800 1020 911 (toll free) or
best designed roadside
in the unlikely event of your
arrangements, provide a
0124 - 42 85 911 (standard
assistance programme 24/7,
Porsche being immobilized,
replacement car and even
call rates)
365 days a year.
whether at home or elsewhere,
arrange hotel accommodation,
the inconvenience is minimized.
while your Porsche is being
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Definitions
Breakdown
Existing Porsche customers who
Vehicle
to call Porsche Assistance.
Means unforeseen mechanical
have previously purchased their
Means a vehicle eligible to
Porsche will make every effort
or electrical failure, including a
vehicles from Precision Cars
receive Porsche Assistance
to provide you with a solution
roadside accident, during the
India or an authorised Porsche
service under the terms of an
to your problem.
period of cover.
Centre may purchase Porsche
agreement.
Assistance cover, renewable on
Towing charges at the current
Conditions of claim
an annual basis. Roadworthy
Home
rate will be billed to the customer
Means those conditions set out
vehicles up to 6 years old will be
Means the address where you
for each kilometre beyond the
in this Benefit Guide.
eligible to purchase the cover.
normally keep the vehicle.
coverage area.
Period of cover
Passengers
Territory
If you are in doubt whether your
Means the period covered by
Refers to persons if any, travelling
Refers to the area where Porsche
vehicle is eligible for Porsche
Porsche Assistance being 24
in your Porsche vehicle at the time
Assistance will provide service to
Assistance service, please call
months for new Porsche vehicles
assistance is required from
passengers free of charge.
Porsche Assistance at
and 12 months for Porsche
Porsche Assistance, up to a
Approved vehicles.
maximum of legally permissible
Porsche Assistance covers a
nearest Authorised Porsche
seating capacity as mentioned
100 km radius around Authorised
Dealer.
The policy may be renewed by
in the Owner’s Manual (including
Porsche Service Centres.
the customer once the initial
the driver).
1800 1020 911 or contact your
period of cover lapses.
Even if your vehicle is
immobilised outside of the
covered area do not hesitate
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Getting help
Should you need assistance
Remember to always call
please follow these simple steps
Porsche Assistance first; do not
make your own arrangements
1. Call Porsche Assistance on
as Porsche Assistance cannot
our helpline number
reimburse costs incurred
1800 1020 911 (toll free)
without prior authorisation.
or 0124 - 42 85 911.
In the event that your vehicle has
2. Advise the operator that you
to be towed, please ensure that
have Porsche Assistance
you remove all your belongings
cover.
from your vehicle prior to towing.
Porsche Assistance will not be
3. Quote your vehicle
registration number and the
damage to personal belongings
VIN (the latter can be found in
left in the vehicle.
the service manual and on
your Porsche Assistance card).
4. Advise the operator of the
location of your vehicle and
the nature of the fault.
·3·
responsible for any loss or
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General terms and conditions
roadside, we will organise and
Porsche Service Centre, and
Hotel accommodation / Air tickets
pay for the towing of your
repairs cannot be completed
In case of breakdown location
vehicle to the nearest Authorised
within the same day, we will
more than 100 km from your
Porsche Service Centre.
whenever possible, organise and
home city area you can choose
pay for a Chauffeur driven or
one of the following benefits that
Alternative transport
replacement self drive mid-size
apply to the vehicle occupants
In the event that your vehicle is
premium class car whilst your
travelling at the time of
towed to the nearest Authorised
vehicle is being repaired, up to
breakdown and as per the
Roadside assistance and recovery
Porsche Service Centre by
a maximum period of 3 days.
maximum legal seating capacity
In the event that your vehicle is
Porsche Assistance, the driver
immobilised at home or elsewhere
and passengers shall be
You will be required to satisfy
in the territory Porsche
provided with one free taxi ride,
the terms and conditions of the
Hotel accommodation for a
Assistance will arrange help for
up to 50 km from the breakdown
rental provider. This will include
maximum of three nights in a
you (as long as the vehicle is not
location, in order to facilitate
items such as, but not limited to,
4-star property (limit of Rs 7,000
already at an Authorised Porsche
continuation of your journey.
a valid driving licence and credit
per day)
of the vehicle:
Service Centre).
card. Any extension beyond the
Replacement car hire*
3-day coverage period will be
Whenever practical we will
Provided that your vehicle has
your responsibility.
always endeavour to arrange
been towed to an Authorised
assistance by our trained service
Porsche Service Centre by
providers to resolve the problem
Porsche Assistance after a
on the spot, but if the problem
breakdown, if you are within
cannot be resolved at the
100 km of an Authorised
or
Onward travel up to the cost of
an economy class airfare to your
* These benefits will be provided subject
to the availability of the facilities and
fulfilment of the rental car company
formalities.
·4·
home city (respective airline
baggage limits apply).
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Understanding Porsche Assistance
Urgent message relay
benefits. In the unlikely event of
Porsche Assistance can also
a dispute arising for which a
provide an urgent message relay
satisfactory solution cannot be
service for you to help keep in
found, Porsche Assistance
contact with family, friends and/or
reserves the right to appoint an
work colleagues in the event of a
independent third party to act as
vehicle breakdown or accident.
an arbitrator to resolve the
matter. Porsche reserves the
Medical coordination
Adverse weather conditions
Keys locked in vehicle
right to change the benefits,
In the event of a mishap, Porsche
On those occasions when
Modern security systems
pricing, terms and conditions to
Assistance would coordinate
adverse weather conditions such
installed in your Porsche vehicle
the Porsche Assistance
medical help (cost of all medical
as floods, heavy thunder and
make it extremely difficult for us
programme without any prior
services to be borne by customer).
lightning challenge external
to gain entry to your vehicle
notice. Courts situated within the
resources, some operations
should spare keys not be
jurisdiction of Delhi shall have
may become physically
available. If spare keys are not
the exclusive jurisdiction to
impossible until the weather
available, your car shall be
decide all disputes that may
improves. At such times, our
towed to the nearest Authorised
arise under this service.
main priority is to ensure that
Porsche Service Centre.
you and your passengers are
taken to a place of safety; the
Rights
towing of your vehicle may not
In the case of false statement,
be possible until weather
Porsche Assistance shall have
conditions permit.
the right to refuse any or all
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Exceptions
Authorised Porsche Service Centre
thereof or entity created thereby,
Porsche Assistance is intended
Porsche Assistance is valid only
acts of terrorism, orders of any
to cover for emergency
8. Damaged door mirrors.
if your vehicle is maintained or
court or arbitrary body, acts of
situations only. Therefore,
9. When the rear view mirror
serviced regularly at an
any person engaged in subversive
Porsche Assistance will not
is damaged but it does not
Authorised Porsche Service
activity or sabotage, strikes,
cover the following problems
obstruct the driver’s vision.
Centre. To keep your vehicle in
embargoes, delays due to any
you may encounter while driving
the best condition, ensure that
of the above causes or events
your vehicle unless there is a
but vehicle has not run out
it is serviced at an Authorised
beyond our reasonable control.
real and discernible threat to
of petrol and there is enough
Porsche Assistance.
10. Damaged or faulty fuel cap
your personal safety and the
fuel in the tank to enable
the recommended service
Benefit levels - car hire
safety of others:
the vehicle to reach the
intervals.
During the course of assistance,
1. Faulty fuel gauge.
nearest Authorised Porsche
Porsche Assistance will make
2. Speedometer is not working.
Force majeure
arrangements and pay for car
3. Air-conditioning is not working.
Porsche Assistance shall not be
hire as applicable within the
4. When the passenger door(s)
liable for failure to provide the
terms of this policy. If you
cannot be opened and there
services under the terms of
request to upgrade the type of
are no passengers in the
closed but weather conditions
service set out in this document
hire car arranged by Porsche
vehicle.
are fair and the vehicle is not
if such failure is caused or
Assistance, you will be
5. Boot cannot be opened.
contributed to by acts of nature,
responsible for any difference
6. The front and/or rear
acts of a public enemy, acts of
in costs. You will be required to
governmental authority or any
pay these additional costs at
political sub-division or any
the time of service.
Porsche Service Centre as per
demisters are not functioning.
7. Horn is not functioning.
department or regulatory agency
·6·
Service Centre.
11. When the sunroof cannot
be opened.
12. When the sunroof cannot be
exposed to any security risk.
13. When windows cannot be
opened.
14. When windows cannot be
But if the horn is sounding
closed but weather conditions
continuously, please call
are fair and the vehicle is not
26726 PC INDIA Road Assistance FINAL
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24. Front windscreen wipers faulty
6. Any costs resulting from your
8. Any costs as a result of your
15. Seat adjustor is faulty but the
but weather conditions are fair.
vehicle not being kept in a
participation in a criminal
vehicle can be safely driven.
25. Rear windscreen wiper faulty.
roadworthy condition or not
act or offence.
16. When passenger seat belts
being serviced in accordance
9. Any consequential losses
are faulty but there are no
Whilst the services rendered
with the maintenance schedule
directly or indirectly from
passengers in the vehicle.
under Porsche Assistance are
provided in the Owner’s Manual.
the immobilisation
17. Faulty security system unless
intended to be at no cost to you,
If, in the opinion of Porsche
10. If, as result of a road traffic
the vehicle is immobilised or
we wish to clarify that we will not
Assistance, we believe that
accident or other incidents,
unless the alarm is sounding
be responsible for the following:
a recurring fault is due to
specialist equipment is
continuously.
1. Loss or damage to any
poor maintenance of your
required during the course
property carried in or on
vehicle, we reserve the right
of towing your vehicle, the
your vehicle.
to request proof of servicing
cost for this specialist
and to specify immediate
equipment will be your
without the prior authorisation
towing to an Authorised
responsibility. We recommend
of Porsche Assistance or not
Porsche Service Centre.
that you seek reimbursement
7. Any costs as a result of
of such costs under the terms
18. Transmission stuck in
sports/winter mode.
19. When the ABS lights are
illuminated.
20. Air bag warning lights are
illuminated.
21. Traction control lights are
illuminated.
22. Other non-safety related
lights/service warnings
are illuminated.
23. When your vehicle runs out
of windscreen wiper fluid.
2. Any expenses incurred
expressly provided for in
this policy.
damage and/or claims
of your motor insurance policy.
3. The cost of replacement parts.
caused while the driver was
4. The cost or repairs made
operating the vehicle under
in a major accident and is
influence of alcohol, solvent
rendered a “Total Loss
abuse, drugs or other illegal
vehicle”. Such a vehicle shall
substances.
be immediately taken out of
to your vehicle.
5. Any costs resulting from
participation in motor racing,
rallies, speed or duration tests.
·7·
11. Any vehicle which is involved
the programme.
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Frequently asked questions
1. What is Porsche Assistance?
4. Do I have to pay for
ownership (if required) so
arrange for the nearest and
that our staff can efficiently
replacement parts?
most appropriate service
coordinate assistance for you.
Yes, replacement parts and
provider to assist you.
any workshop labour costs
The duration of wait will
would be your responsibility,
depend on the availability of
coverage area for Porsche
unless covered under the
the service provider, your
Porsche Assistance is manned
Assistance?
Porsche warranty.
breakdown location and traffic
by a team of experienced
Porsche Assistance will
(Conditions apply)
and weather conditions. During
staff who will provide assistance
provide free of charge
in the event of your vehicle
assistance to Porsche cars
It is a 24-hour, 365 days a
year emergency roadside
assistance service exclusive
to owners of eligible Porsche
cars registered in India.
3. What is the geographical
the course of the assistance
5. How long will I have to wait
we will maintain contact with
registered in India which are
before Porsche Assistance
you and provide updates of
enrolled in the program, in
comes to my aid?
the estimated time of arrival
an area covering a 100 km-
Porsche Assistance understands
of the service provider.
what do I do next?
radius around official Porsche
the frustration and
Call Porsche Assistance and
dealerships. Even if your
inconvenience experienced by
provide the staff with your
vehicle is immobilised outside
a vehicle owner in the event
to receive service arranged by
name and exact location,
of the covered area do not
of a breakdown. Our aim is to
Porsche Assistance?
vehicle registration number,
hesitate to call Porsche
ensure that any inconvenience
Yes, you must be present at
Porsche model, contact
Assistance. Porsche Assistance
is kept to a minimum.
the breakdown location for
details, a description of the
will make its best efforts to
Therefore, on receipt of your
assistance services to be
problem, confirmation of your
provide you with a solution to
call, our fully-trained Call
rendered to your vehicle.
home address, and proof of
your problem.
Centre staff will immediately
In the event of a tow, you are
becoming immobilised.
2. My vehicle has broken down,
·8·
6. Do I have to be with the vehicle
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Frequently asked questions
required to sign a release
you will be responsible for
form before your vehicle can
all costs associated with the
for road traffic accident
be towed to the nearest
towing, and you will not be
insurance claims?
Authorised Porsche Service
eligible for any other benefits
Contact your nearest
Centre. Please ensure that
detailed in this policy.
Authorised Porsche Centre
working. Can you please tow
and your vehicle insurer.
my vehicle to the dealer?
9. Who should I be contacting
you remove all your belongings
from your vehicle prior to
be a potential hazard if you
attempt to drive your vehicle.
12. My air-conditioning is not
Due to the fact that this condition
8. Can I make my own
towing. Porsche Assistance is
arrangements for roadside
not responsible for any loss
assistance and obtain
I want to make an appointment
you would need to drive your
or damage to personal
reimbursement from Porsche
with a Porsche Centre?
vehicle to an Authorised
belongings left in the vehicle.
Assistance?
Porsche Assistance is designed
Porsche Service Centre.
In order to maintain the
to provide emergency assistance.
highest level of service, all
However, we will gladly
to be towed to a workshop of
arrangements must be made
provide you with the contact
benefit. What will the
my choice?
by Porsche Assistance.
details of the Porsche Centre
replacement vehicle be?
Porsche Assistance will tow
Porsche Assistance has an
of your choice.
Whenever possible, Porsche
your vehicle from the accident
appointed network of service
or breakdown location to the
providers and facilities to
nearest Authorised Porsche
provide the services as
my boot cannot close?
intermediate/mid-sized car,
Service Centre. If you request
described in this policy.
Yes, Porsche Assistance will
1600cc to 2000cc. However,
to have your vehicle towed to
No reimbursements will be
arrange assistance for you
this is subject to the
a non-authorised service centre,
made, unless pre-authorised.
since this situation could
availability of the car hire
7. Can I request for my vehicle
10. Do I call Porsche Assistance if
does not immobilise your vehicle,
13. I am entitled to the car hire
Assistance will arrange for a
11. Do I call Porsche Assistance if
·9·
replacement car that is an
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Frequently asked questions
facility at your location and
prior to calling Porsche
place on an expressway,
therefore cannot be guaranteed.
Assistance.
the above applies.
including witnesses, if any.
e. If possible, make a brief
II. If no one is injured, we
However, wherever
sketch or diagram of the
14. Porsche Assistance has arranged
recommend the following:
applicable, you should
accident scene detailing
a hire car for me but the repairs
a. If, due to the nature
make use of the
the location of your
to my vehicle will take longer
of the accident, your
emergency SOS telephones
vehicle and other
than 3 days. Am I responsible
vehicle or the other
that are located on some
vehicles involved in the
for the additional rental days?
vehicles involved in
expressways.
accident; the date; the
Porsche Assistance will provide
the accident are
a hire car for 3 days, after
seriously obstructing
points is applicable,
which time the cost for
traffic or causing a
call Porsche Assistance.
additional days will be your
potential hazard, you
We shall arrange to
company at the earliest
responsibility.
should contact the
provide relevant service
possible opportunity
appropriate local
applicable as described
to inform them of the
in this ‘Benefit Guide’.
incident and request
c. If neither of the above
time; and weather
conditions.
f. Contact your insurance
15. What should I do if my vehicle
authorities prior to
is involved in a road traffic
contacting Porsche
accident?
Assistance. This is
numbers of all vehicles
I. If anyone is injured, telephone
to ensure that the
involved in the accident
the local emergency
authorities are on the
and if possible, exchange
Porsche Service Centre
number (police, ambulance,
scene as soon as
contact details and
to provide an estimate
fire brigade, etc.) for
possible.
insurance information
of repair for your
with all parties involved,
insurance company.
immediate assistance
d. Note the registration
b. If the accident takes
· 10 ·
information on claim
filing procedure.
g. Request your Authorised
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Service provider
had a very clear vision: to offer
headquartered in Paris, France
the highest quality products and
and has annual sales of over
after sales service, providing
1.5 billion Euros. Mondial
customers with an unprecedented
Assistance currently operates
ownership experience – the
24 hours a day through
Porsche experience.
34 operations centres in
30 countries spanning
For more information,
5 continents and has over
please visit our website:
20 years’ experience in serving
www.porscheindia.com
customers whenever and
wherever they require emergency
About Mondial Assistance
Porsche Assistance is a
About Precision Cars India Private
A member of the Allianz group,
collaborative effort between
Limited
Mondial Assistance is one of the
largest assistance organisations
Precision Cars India, the official
Porsche importer for India, and
Precision Cars India Private
in the world and currently
Mondial Assistance. All Porsche
Limited was established in 2007
assists over 3 million customers
Assistance services will be
and has been the official Porsche
globally per year. A leader in the
provided by Mondial Assistance.
importer for India since then.
provision of automotive, medical
From the inception of the
and travel insurance services,
business, the promoters have
Mondial Assistance is
· 11 ·
assistance.
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Important notice – Change of ownership
Should ownership of your vehicle be transferred during the period of coverage, the new owner must complete
the change of ownership form and return it to the address below to become eligible to receive policy benefits.
Porsche Assistance
3rd Floor, Splendor Forum, 3 District Centre Jasola, New Delhi – 110044, India
Telephone (+91) 11 40 668 911, Facsimile (+91) 11 40 668 912
New Owner: Title (Prof/Dr./Mr./Ms./Mrs.)
First Name
Profession
Company Name
Family Name
Alternatively, please call us on
011 40668 911 or send us a fax on
011 40668 912 to advise us of your
amended details.
If you’re a new owner, you will benefit
from the balance of the Porsche
Assistance cover.
Address (Home)
Address (Office)
Contact No. (Home)
(Office)
Mobile
E-mail
VIN No.
Registration No.
Date of First Registration
Date of New Ownership
The membership is based on the original
date of registration/enrolment of your
Porsche, which will be transferred into
your name once this card is received.
Colour
Please ensure details are clear, correct and verified by the new owner. Thank you for your time.
Signature of Transfer Owner
If you are the new owner of a pre-owned
Porsche, or you’ve simply changed address,
please help us to keep in touch with you by
completing this card.
Signature of New Owner
The details you provide will be used only by Porsche and its associated companies to keep you informed
of new products and services. If you would prefer not to receive this information, please tick here
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www.porscheindia.com