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The Front Desk Program Doesn’t Start
The front desk program (Reception) not working when the front desk computer
is started up, could be caused be several different things. The database may be
damaged, see Other errors, or it could be caused by other installed programs.
Brunswick is not responsible for errors caused by user installed third party
software applications.
NOTE: Play can be started from the lane consoles, but this only applies to
Open play as a temporary solution. In order to start bowling from the console,
the Front desk computer must be shut down completely, or the network connection must be removed. When a lane is started in this manner, the pinsetter must
be turned on manually.
Programs Are Frozen
Sometimes a program freeze up may occur. There can be several different
reasons for this: errors in the program, interference from other programs etc. If a
program freezes, terminate it with the task manager (and then, if you need to
use the program, restarting it).
If the program does not let itself be closed from the task manager you should
close Windows NT. As a last resort there are the reset button and the power
switch. In this case you should run a Chkdsk to check the health of the hard
disk. Most often the program functions properly again after a restart. If it does
become frozen again, there probably is something wrong with it.
If the frozen program is a part of Brunswick Classic: contact Brunswick
Bowling (see Reporting errors). Brunswick accepts no responsibility for
problems in other programs, whether the operating system or possible other
installed programs. Contact the third part software maker.
Programs Crash
When serious errors occur, programs may crash. This can expressed in different
ways. Sometimes a ”Dr Watson”-window appears. On other occasions the
program simply closes. If a program crashes, try to start it again. If it crashes
again, in the same manner, there is something wrong with it. If the crash is
serious enough that a blue screen with a lot of numbers is displayed you should
run Chkdsk to check the hard disk.
If the crashed program is a part of Brunswick Classic: contact Brunswick (see
Reporting errors). Brunswick takes no responsibility for malfunction in other
programs, including the operating system or other installed programs. Contact
the third party software maker.
Classic Scorer Service Manual 51