Download Server Training Manual 2013

Table of Contents
INTRODUCTION ............................................................................................................................................... 1
SERVER FUNCTION AND RESPONSIBILITIES .................................................................................................. 2
General Job Guidelines and Responsibilities ........................................................................................... 2
Server Opening Procedures ...................................................................................................................... 7
Server Closing Procedures ....................................................................................................................... 8
THE GUEST ..................................................................................................................................................... 9
Service .................................................................................................................................................... 12
QUALITY CONTROL ...................................................................................................................................... 17
TABLE INTRODUCTION ................................................................................................................................. 19
Ordering Procedures ............................................................................................................................... 21
PERSONAL APPEARANCE .............................................................................................................................. 24
Uniform .................................................................................................................................................. 24
SUGGESTIVE SELLING .................................................................................................................................. 26
SPECIALS & FEATURES OF THE DAY............................................................................................................ 28
COFFEE - TEA – DESSERTS .......................................................................................................................... 29
Coffee & Tea .......................................................................................................................................... 29
Desserts .................................................................................................................................................. 29
CLOSING OUT A TABLE................................................................................................................................ 30
Presenting the Check .............................................................................................................................. 30
The Farewell ........................................................................................................................................... 31
Methods of Payment ............................................................................................................................... 31
CHECK-OUT PROCEDURES........................................................................................................................... 32
Over Rings or Voids ............................................................................................................................... 32
House Promo .......................................................................................................................................... 33
Manager Promo ...................................................................................................................................... 33
SANITATION .................................................................................................................................................. 34
SAFETY .......................................................................................................................................................... 34
CONCLUSION ................................................................................................................................................. 43