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4.3. INCIDENT DETAILS
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Figure 4.3: Incident Page
The Incident page contains the following information:
4.3.1
Basic Details
Incident ID is an integer assigned to each incident. This ID is sent in the SMTP failure messages so
you can trace down a spam incident.
Date is the date the message was first received.
From is the Header From (the address in the From: header of the message.) If this is different from
the Envelope Sender, a warning indicator appears. Hover over the indicator to see the Envelope
Sender.
Subject is the message subject. Click on the subject to see the message body.
Decoded Subject is a decoded version of the message subject. Sometimes e-mail programs encode
the subject, making it unreadable. If this is the case, CanIt-PRO will decode the subject and
display it.
Score is the spam-scanning score.
Status and Action is the incident status. It is one of the following:
• New incident; only one transmission so far.
• This incident is still open.
• Message was not spam.
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