Download e-MassPost User Guide

1
Introduction ..................................................................................................................................... 3
1.1
1.2
2
3
4
What is e-MassPost?............................................................................................................................ 3
The principles governing access to e-MassPost ....................................................................................... 3
Accessing e-MassPost ..................................................................................................................... 3
Logging on to e-MassPost............................................................................................................... 4
Home page: menus and navigation ................................................................................................. 5
4.1
4.2
4.3
4.4
5
General .............................................................................................................................................
Customer selection page for subcontractors ...........................................................................................
e-MassPost start page .........................................................................................................................
Messages ...........................................................................................................................................
5
5
6
7
Managing deposits........................................................................................................................... 8
5.1
Registering a deposit ........................................................................................................................... 8
5.1.1
Free input.................................................................................................................................. 8
5.1.1.1 Anouncement of a deposit without pre-booking……………………………………………………..…………………..….8
5.1.1.2 Anouncement of a deposit "Inspire"………….…………………………………………………………………………………..22
5.1.1.3 Anouncement of a deposit "Pulse"………………………………..…………………………………………………………….…31
5.1.2
Mail ID deposits........................................................................................................................ 39
5.1.3
Using templates ....................................................................................................................... 42
5.1.4
Deposit groups ......................................................................................................................... 44
5.1.5. Item-based parcel deposit................................................................................................................. 46
5.2
Changing or deleting a deposit ............................................................................................................48
5.2.1
Eligible deposits ....................................................................................................................... 48
5.2.2
Procedure ................................................................................................................................ 48
5.3
Confirming a deposit ..........................................................................................................................50
5.3.1 Finding a deposit that needs to be confirmed........................................................................................ 51
5.3.1
Procedure ................................................................................................................................ 52
5.4
Managing templates ...........................................................................................................................55
5.4.1
Retrieving a template................................................................................................................ 55
5.4.2
Creating a template .................................................................................................................. 55
5.4.3
Changing a template ................................................................................................................. 56
5.4.4
Deleting a template .................................................................................................................. 57
5.5
Grouping invoices ..............................................................................................................................57
5.5.1
Setting a grouping value ........................................................................................................... 58
5.5.2
Deleting a grouping value .......................................................................................................... 59
5.6
Managing senders ..............................................................................................................................60
5.7
Online helpdesk .................................................................................................................................63
6
Online tracking.............................................................................................................................. 63
6.1
6.1.1
6.1.2
6.1.3
6.2
6.2.1
6.2.2
6.2.3
6.3
6.4
6.4.1
6.4.2
7
Files ............................................................................................................................................... 71
7.1
7.2
7.3
7.4
8
Uploading files ...................................................................................................................................71
Downloading files...............................................................................................................................71
Viewing mailing lists ...........................................................................................................................72
Information .......................................................................................................................................73
Managing user accounts ................................................................................................................ 74
8.1
8.2
8.2.1
8.2.2
8.2.3
8.2.4
8.3
8.3.1
8.4
8.4.1
8.4.2
9
10
Deposit declaration ............................................................................................................................63
Access principles ...................................................................................................................... 63
Retrieving a deposit declaration........................................................ Error! Bookmark not defined.
List of results ........................................................................................................................... 66
Deposit breakdown ............................................................................................................................66
Access principles ...................................................................................................................... 66
Retrieving a deposit breakdown................................................................................................. 66
List of results and deposit status ................................................................................................ 67
Contracts ..........................................................................................................................................67
Download data ..................................................................................................................................68
Access principles ...................................................................................................................... 68
Downloading ............................................................................................................................ 68
Administrator's role ............................................................................................................................74
Internal users....................................................................................................................................74
Managing personal details: My Identity ....................................................................................... 76
Managing My Accounts .............................................................................................................. 76
Managing My Users ................................................................................................................... 77
Deleting access rights ............................................................................................................... 82
Subcontractors ..................................................................................................................................82
List of subcontractors ................................................................................................................ 83
Changing passwords / lost passwords...................................................................................................83
Changing passwords ................................................................................................................. 83
Forgotten user names and passwords ......................................................................................... 84
Subcontractor account ................................................................................................................... 84
Backup procedure.......................................................................................................................... 84
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