Download FAQs and Troubleshooting

Chapter 1
FAQs and Troubleshooting
Installation and Upgrade FAQs and Troubleshooting
Installation and Upgrade FAQs and Troubleshooting
•
Installation and Upgrade Troubleshooting, page 1-2
Installation and Upgrade Troubleshooting
This section provides the following troubleshooting information:
•
Symptom The Topology page on the Director is empty after upgrade.
•
Symptom After an upgrade, the Director’s Health page displays Integrity check alerts.
•
Symptom Some nodes are inaccessible using SSH right after fresh installation.
•
Symptom The upgrade of the Message Queue nodes fails.
Symptom The Topology page on the Director is empty after upgrade.
Possible Cause After upgrading Cisco WebEx Social to a newer version, the System > Topology page
on the Director displays an empty server list.
Recommended Action Refresh your web browser using F5 or Ctrl-F5 (for hard refresh).
Symptom After an upgrade, the Director’s Health page displays Integrity check alerts.
Possible Cause This issue may arise if the scheduled run of the Integrity service coincides with the
upgrade process in which case the integrity check expectably fails because files are changing.
Recommended Action Manually rerun the integrity check on the affected nodes. Take these steps:
Step 1
Find the affected nodes’ hostnames by looking at the Health page and taking note of the Host column of
each occurrence of the alert.
Step 2
Log in to each of the affected nodes using user admin and execute this command:
sudo /opt/cisco/bin/integrity.sh --run-check
Step 3
After running this command, verify the messages log for this particular node in the Director logs to
check for any errors resulting from the integrity check script. The alerts from the Director’s Health page
should disappear in a few minutes.
Symptom Some nodes are inaccessible using SSH right after fresh installation.
Possible Cause The Unified Access Password did not propagate successfully to all nodes.
Recommended Action Reset your Unified Access Password using the Director. Take these steps:
Step 1
Sign in to the Director.
Step 2
Go to System > Configuration > Unified Access.
Cisco WebEx Social Troubleshooting Guide, Release 3.4.2 and 3.4.2 SR1
1-2
OL-31540-02