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Startup menu . . . . Restart menu . . . . Updating the UEFI BIOS Using system management. . . . . . . . . . . . . . . . . . . . . . . . . 72 74 74 74 Chapter 6. Preventing problems . . . 77 General tips for preventing problems . . Making sure device drivers are current . Taking care of your computer . . . . . Cleaning the cover of your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 7. Troubleshooting computer problems . . . . . . . . . . . . . . . Diagnosing problems . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . Computer stops responding . . . . . . . Spills on the keyboard . . . . . . . . . . Error messages . . . . . . . . . . . . Errors without messages . . . . . . . . . Beep errors . . . . . . . . . . . . . . Memory module problems . . . . . . . . Networking problems . . . . . . . . . . Problems with the keyboard and other pointing devices . . . . . . . . . . . . . . . . Problems with the display and multimedia devices . . . . . . . . . . . . . . . . Battery and power problems . . . . . . . Problems with drives and other storage devices . . . . . . . . . . . . . . . . A software problem . . . . . . . . . . . Problems with ports and connectors . . . . Chapter 8. Recovery overview . . . . Recovery overview for the Windows 7 operating system . . . . . . . . . . . . . . . . . . Creating and using a recovery media . . . . Performing backup and recovery operations . . . . . . . . . . . . . . Using the Rescue and Recovery workspace . . . . . . . . . . . . . . Creating and using a rescue medium . . . . Reinstalling preinstalled applications and device drivers . . . . . . . . . . . . . Solving recovery problems . . . . . . . . Recovery overview for the Windows 8.1 operating system . . . . . . . . . . . . . . . . . . Refreshing your computer . . . . . . . . Resetting your computer to the factory default settings. . . . . . . . . . . . . . . . Using the advanced startup options . . . . Recovering your operating system if Windows 8.1 fails to start. . . . . . . . . . . . . Creating and using recovery media . . . . . ii User Guide 77 78 79 80 83 83 83 83 84 84 86 87 87 87 89 90 94 97 97 98 99 99 99 100 101 102 103 104 104 104 105 105 105 105 Chapter 9. Replacing devices . . . . Static electricity prevention . . . . . . . . Disabling the built-in battery . . . . . . . Replacing the keyboard . . . . . . . . . Replacing the base cover assembly . . . . Replacing the memory module . . . . . . Replacing the storage drive . . . . . . . Replacing the wireless LAN card . . . . . Replacing the button I/O card . . . . . . . Replacing the audio/USB/OneLink/ac power card . . . . . . . . . . . . . . . . . Replacing the speaker assembly . . . . . Replacing the coin-cell battery . . . . . . . . . . . . . . 107 . . . . . . . . 107 107 108 112 114 115 118 120 . . . . . . 121 125 127 Chapter 10. Getting support . . . . Before you contact Lenovo . . Getting help and service . . . Using diagnostic programs Lenovo Support Web site. Calling Lenovo . . . . . Purchasing additional services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 . . . . . . Chapter 11. You and your computer . . . . . . . . . . . . . . Accessibility and comfort . Ergonomic information. Comfort . . . . . . Accessibility information Traveling with your computer Travel tips . . . . . . Travel accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 131 132 132 132 133 135 . . . . . . . Appendix A. Regulatory information . . . . . . . . . . . . . Wireless related information . . . . . . . . . Location of the UltraConnect wireless antennas . . . . . . . . . . . . . . . Locating wireless regulatory notices . . . . Export classification notice . . . . . . . . . . Electronic emission notices. . . . . . . . . . Federal Communications Commission Declaration of Conformity . . . . . . . . Industry Canada Class B emission compliance statement . . . . . . . . . . . . . . . European Union - Compliance to the Electromagnetic Compatibility Directive . . . German Class B compliance statement . . . Korea Class B compliance statement . . . . Japan VCCI Class B compliance statement . . Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase . . . . . . . . . . . . . . . . 135 135 136 136 140 140 141 143 143 144 145 145 145 145 145 146 146 147 147 147