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ADC Software Troubleshooting Guide
Extended Troubleshooting
Chapter 4 – Extended Troubleshooting
This chapter explains extended troubleshooting using a step-by-step model to systematically
identify and rule out problems with hardware, software layers, and different software features.
Therefore, it is recommended to follow the procedures in this chapter in the order they appear. This
approach helps you to maximize your time by minimizing the chance that the problem you are
attempting to resolve resides in a different troubleshooting layer than the layer you are currently
analyzing.
This chapter includes the following topics:
•
System and Hardware Troubleshooting on page 33
•
Troubleshooting OSI layers on page 34
•
Troubleshooting Tools on page 38
System and Hardware Troubleshooting
This section explains troubleshooting that is related to the device system and the device hardware.
This section is only a small portion of the possible troubleshooting actions for such issues. For more
information, see your Juniper Networks troubleshooting documentation.
This section includes the following topics:
•
System Troubleshooting on page 33
•
Hardware Troubleshooting on page 34
•
Multiservices-DPC NPU Troubleshooting on page 34
System Troubleshooting
Use the following commands to troubleshoot system issues:
To verify general system-related issues
user@host> show hardware ?
To ensure no alarms are raised for your device
user@host> show chassis alarms
Document ID: RDWR-RSLB-V1.4R0.0_TSG0711
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