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OfficeServ DataView User Guide/Ed.003
Operator Call Time Statistics
This menu allows you to verify the time-based distribution statistics on
operator calls. Select the [Operator Call Time Statistics] submenu of the
Operator menu.
Select the target time period from the execution options and click [Query].
Columns of the Total Summary table and Each Time table are described below:
Column
Description
Rows
Total number of records
Time
Time(The first and last rows display detailed time.)
<= 30 s
Number of calls whose duration is less than or equal to 30
seconds
<= 60 s
Number of calls whose duration is less than or equal to 60
seconds
<= 90 s
Number of calls whose duration is less than or equal to 90
seconds
<= 2 m
Number of calls whose duration is less than or equal to 2 minutes
<= 3 m
Number of calls whose duration is less than or equal to 3 minutes
<= 4 m
Number of calls whose duration is less than or equal to 4 minutes
<= 5 m
Number of calls whose duration is less than or equal to 5 minutes
<= 10 m
Number of calls whose duration is less than or equal to 10
minutes
<= 20 m
Number of calls whose duration is less than or equal to 20
minutes
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