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Foreword The hairdressing industry needs highly skilled workers. This User Guide Doing it Right has been developed by Service Skills Australia and sets out strongly-held industry views and expectations regarding training and assessment requirements in the hairdressing industry. It should be used in conjunction with the endorsed WRH06 Hairdressing Training Package. It offers trainers and assessors easy access to a useful resource with information and practical strategies that will assist them in ensuring good practice in skills and knowledge development. It also sets out industry expectations that will inform policy makers and auditors. Industry too, has its part to play in ensuring quality outcomes and effective skills development—by facilitating quality work placement, playing a pro active role in advising training deliverers and developing staff. The key message from industry is: This is what we really need—and here are some tools—how can we all work together to achieve it? Ian Blandthorn Chair, WRAPS Industry Advisory Committee Service Skills Australia updated November 2009