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Managing Communication Between the Console and
Workstations
There are two types of connections from Console to workstation and Console to Console.
1. Local connections - connections that can only be accessed by the Console who hosts those
connections
2. Remote control enabled connections - connections that can be accessed by the Console who
hosts as well as other Consoles connected remotely
A workstation can lose communication with the Console for any of the following reasons:
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The workstation is powered off manually or is shut down without warning
The network is experiencing heavy traffic or outages
The workstation’s network settings are changed to indicate a new Console
In most cases, communication with the workstation is re-established when the workstation is powered
on or when the conditions causing the communications breakdown are rectified. It may take several
minutes for the workstation to report back to the Console and re-establish communication. If
communication cannot be re-established, contact Technical Support for troubleshooting steps.
Configuring the local service
The local service is a service that sets up and maintains connections to workstations.
Enabling the local service
By default the local service will be installed and enabled when the Console is first run. To enable
the local service again if it has been disabled (and/or uninistalled) Select Tools followed by Network
Configuration.
Select the Enable local service check box to enable it.
Disabling the local service
De-selecting the checkbox and clicking OK displays the option to either disable the local service or
uninstall the local service.
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