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AutoText User Guide
Sending messages when in negative credit
When your remaining credits fall to a negative number, you will continue to be able to send
messages until you reach your credit limit. (The default limit is -100 but can be set to a different
number if requested by the LA SMS Administrator.)
You will be alerted to this fact with a red warning message on the Send SMS page (image below).
An automated email is sent to the LA SMS Administrator when the point illustrated above is reached.
If the SMS Administrator has ticked a box on the AutoText > Configure Settings page the Head
Teacher at the relevant school will also receive an automated email stating that the schools SMS
account requires additional credits.
If this box is not ticked, only the SMS Administrator at the LA will receive a message.
Once you are in negative credits, you can continue to send messages that would take you to the limit
for your school. If, as in the image above, you have 15 message remaining before reaching the -100
limit and you attempt to send 17 messages, the system will not allow any messages to be sent until
you have purchased additional credits.
You will need to contact either your LA SMS Administrator or the Service Desk (depending on your
LA arrangement) to request more credits.
No ability to send messages
Once you reach -100 (or your agreed limit), you will not be able to send any further messages until
you obtain additional credits.
The Send button will be disabled (greyed out) when you view this page.
AutoText User Guide
M J Jupp
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