Download EPS User Guide

EPS Users Guide
Logging in & using
EPS Novell Workstations
Gavin Burns
April 13
Rev 1.0g
For the most recent version of this document gotohttp://support.eps.hw.ac.uk/IT/docs/userdoc.pdf
This document is best viewed in colour
Foreword:
The purpose of this document is to provide you, the user, with a better understanding on how to get the best
performance from your workstation as well as recommended procedures to follow.
The need for this new, Novell based system, was identified at an early stage of the EPS school forming.
Previously, all departments had their own proprietary systems with little or no interoperability.
This new system allows many benefits such as accessing many common resources across the school.
Any EPS user can use any EPS school workstation and run the software they are familiar with.
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Contents
1. Logging in for the first time
2. Changing your password
3. The User desktop
4. Installing applications
5. Saving files
6. Do’s & Don’ts
7. Retrieving deleted files
8. Accessing your files remotely
9. Printing
10. Using Email for first time
11. Getting Help
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1.Logging in for the first time
On booting up the pc you will be presented with this following screen;
As with nearly all versions of Microsoft Windows, before authenticating, you are required to
press the CTRL+ALT+DEL keys simultaneously to present the login window;
Once done you are presented with the login screen;
Before you can login you should have obtained a username and password from the I.T. support
staff in EPS. If you do not have one then you will need to fill out a username request form and
hand it in to the support staff.
Type in your username and password as given by I.T. Support.
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2.Changing your password
Once logged in, the first thing you should do is to change your password from the one give by
I.T. Support.
To do this, press CTRL+ALT+DEL and select change password.
In the old password box, type your current password.
Set a new password in the New Password box, retyping in the Confirm New Password box.
Click OK
Your password should be a minimum of 6 alphanumeric characters.
Choosing a password can be as easy as taking the first character of a made up phrase you will
remember, such as.
the black cat is over there;
tbciot replacing the i and the o with numbers gives;
tbc10t to make the most secure. Do not divulge your password to anyone, even I.T.Support.
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3.The User Desktop
Once logged in you will be presented with the normal Windows User Interface (with the default
wallpaper etc).
If you’re used to running Windows XP, the desktop should look familiar to you.
You will notice there are shortcut icons already on the desktop. These are popular packages
that I.T. Support thought would be useful to have there. These include most of the Microsoft
Office software packages.
To run most* software click on the Start Menu->All Programs
From there you will see what software is available to run.
If you don’t see the software you are looking for, read section Installing Software
*some software requires only a shortcut icon on your desktop and there and no entries in the
Start Menu
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4.Installing applications
At the start, when your workstation is new, there are only a few applications installed, such as
Microsoft Office, Internet Explorer and McAfee Antivirus.
I.T. Support use the power of a Novell product called Zenworks, to allow you, the user, to install
the software yourself. This not only permits I.T. Support to work on more important tasks, but
allows you to install/run the software you need immediately.
You install software by clicking on the Application Installer Icon on your desktop
You will see the Application Installer window;
Click on [All] to see all applications available to you on this workstation. (Applications are
associated with the workstation and the user, clicking [All] shows you a merged view of both)
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4.Installing applications…continued
Double click on the relevant software you want to install and run.
Follow the screen prompts.
You will see the application being deployed……e.g.
If it’s a large application this may take several minutes.
Once the Distributing Application window disappears the application is ready to use.
N.B. Some applications require the workstation to be rebooted. If the application needs this, it
will pop up a window saying so.
Normally all software packages installed are run from the Start Menu -> All Programs
From there, they are sorted by group. Run the software you require by moving the mouse over
the program you want and left clicking the mouse button.
If you have a need to run software, and it’s not available in the start menu or the Application
Installer, make your request by emailing: [email protected]
N.B. This is the only way you can install applications. You will not be able to install applications
manually by using, for example software on a CD ROM.
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5.Saving Files
You should save all your data to your network drive H:
Do not save files onto your desktop. This is only meant for shortcuts which are small in size.
Saving files to your desktop can create long login/logout times as the data is transferred
to/from your workstation and the server.
It’s a good idea to get into the habit of organising your data into folders, a bit like a filing
cabinet, for easy retrieval at a later date.
For your convenience the I.T. Support staff has created a few folders for you, on your H: drive.
These folders include ‘My Documents’. By default, saving from any Office application (e.g.
Word,Excel) will save into there. Additional sub folders e.g. My Word Documents will also
automatically be created for you.
You can, of course, create your own folders and save data there.
N.B. Although you will be able to save files to your local D: drive, this should be considered
temporary file storage and ‘at risk’. Your D: drive is not backed up.
For any data you want to be kept safe and secure, the only place you should save to, is your H:
drive.
There currently is a 10GB limit on your H: drive.
Your H: drive is a network drive that is backed up every night so even if you mistakenly delete a
file, you can retrieve it again by yourself*
If you’re transferring from an old system to this new one, the I.T. Support staff would have
made provisions in transferring your existing data/folders onto your new H: drive.
*even previous versions of the same file; see retrieving deleted files section
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6.Do’s and Don’ts
This is a general list of good and bad practices. Please take time to read the following points to
ensure your get the best performance out of your workstation;
Do’s
1. Logout at night, but don’t switch off your workstation (just the monitor). This allows any
updates to be applied overnight ready for you the next morning. This includes Antivirus
updates.
2. Check http://www.eps.hw.ac.uk/localdocs/faq before you contact I.T. help. – we may have
dealt with a similar problem and provided a solution.
3. Get in contact with I.T. support if you’re running large overnight simulations. We need to
know to prevent the rebooting of your workstation.
Don’ts
1. Leave yourself logged in overnight, locking the screen. Your profile gets backed up
overnight –we can’t do this if you’re logged in.
2. Switch you workstation off, just logout @ night and switch monitor off.
3. Save any files/folders on your desktop. Save them to your H: drive.
4. Save files you want to protect to your D: drive, save them to your H: drive instead.
5. Knock on the help desk support’s door. Email in the first instance [email protected]
Or if this is not possible phone 3290. Leave a brief description and your name and
location. I.T. Support will allocate you a tracker ticket. This will allow I.T. Support to
deal with your enquiry most efficiently.
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7.Retrieving deleted files
You can get many different versions of deleted files back, provided they were saved to your H:
drive.
To do this, choose the folder you want to retrieve deleted files from, and right click. Select
Salvage Files from the menu.
Next you will see a windows like the following;
Scroll down until you find the file(s) you want and select Salvage File.
If the file you’re restoring already exists, you will be prompted to save it under a different
name.
You can select more than one file by holding down the CTRL key and left clicking the files you
want.
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8. Accessing your files remotely
There are various methods of accessing your files remotely.
The method used depends on what access permissions you have on the local pc.
Use the guide below to determine which method you want to use;
1. I am using a pc in an Internet Café/I can’t/don’t want to install software on this pc.
Use a web browser and use the netstorage method.
2. I’m unlikely to want to do this frequently – I just want to access my files with minimum setup.
Use a web browser and use the netstorage method.
3. I want to access my files regularly, I have full access to install programs on this pc.
Use either sftp method or Netdrive.
Netstorage method:
Pros:
No need to install any software- all you need is an Internet connection and a browser.
You can access your files on your H: remotely anywhere in the world from a web browser
Good for quick casual access to your H: drive
Least setup configuration
Good for single files
Cons:
Can download folders, but zips them up first requiring you to unzip them at local end.
Not ideal for multiple files.
To access your files, type the following URL in your browser’s address bar;
https://netstorage.eps.hw.ac.uk/NetStorage
Once authenticated you can transfer files to/fro your H: drive from your local PC.
Click on help on how to use NetStorage
Sftp Method.
Pros:
Drag and drop files to/fro your local drives and your H: drive.
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Faster than netstorage
Cons:
Need to install sftp client on local pc.
Longer to get up and running over netstorage method.
You need to download and install a Secure Ftp client.
You can get this from;
http://support.eps.hw.ac.uk/IT/sftpclient/winscp382setup.exe
Or any other Secure FTP client that uses standard protocols and port 22.
As the interface varies between all SFTP clients, specifics are beyond the scope of this
document, but settings will be similar.
Specify sftp.eps.hw.ac.uk as the server to “connect to..”
Fill in username and password as normal and click connect.
After a short while you should see your local drives in one window and your remote H: drive in
another. Transfer files by simply dragging and dropping files that you want into relevant
window.
Netdrive
Pros:
Mounts your home directory as a drive letter as if you’re at HW
Can drag and drop files just like at HW
Can keep files in sync between your local pc and your HW H: drive.
Cons:
Uses more bandwidth checking if files need to be sync – although this can be turned off
Needs more setup, than netstorage and Sftp.
Netdrive is a program that uses the functionality of netstorage but maps a drive as if it were
an ordinary network drive @ HW.
You can download netdrive from;
http://support.eps.hw.ac.uk/IT/netdrive/netdrive.exe
Install netdrive by double clicking on the downloaded executable.
Once completed run netdrive and specify a new site
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Please note in the Site Address/URL box above, it’s unclear what the full URL is, it should read;
https://netstorage.eps.hw.ac.uk/oneNet/NetStorage
Please type this carefully as it’s case sensitive.
You can pick any drive letter you wish, the default being X:
Enter your username in username box, you may wish to save your password for automatic
connection next time you use Netdrive. Tip – tick box Connect at login/startup to automatically
have this drive mounted when you start your PC.
Press Connect and this will map the drive.
Note it will not only map your H: but any other shared drive you may have @ HW also.
Click on help for more specific settings.
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9.Printing
Group Printers can be installed by connecting to your departmental server iprint web page;
EM – http://emfs1.eps.hw.ac.uk/ipp
WP - http://wpfs1.eps.hw.ac.uk/ipp
DB - http://dbfs1.eps.hw.ac.uk/ipp
NS - http://nsfs1.eps.hw.ac.uk/ipp
JC - http://nsfs1.eps.hw.ac.uk/ipp
Choose relevant printer and click to install.
Unless you have a local printer attached to your workstation, you will want to print to one of the
building printers.
Naming convention across the school
All building printers use the following syntax;
psxroomnumber
where ps=postscript or cps=colour postscript
where x = identifies the printer number
roomnumber = the name/number of the room the printer(s) is physically located.
For example;
Suppose there are two black and white printers and one colour in room 2.40 of your building.
The first printer would be called ps1240, the second ps2240 and the colour one cps1240
And so forth.
Printers are labelled in the room.
Note: With the advent of ‘follow me’ printing the newer multifunction devices, a different
naming convention is being used. Users now print to a specific print queue, Black and White or
Colour then print out on any convenient Xerox MFD.
You can check what’s in the print queue and get the current status by clicking on the
StartMenu->Printers and Faxes and double clicking on the printer you wish to see.
Installing ‘follow me’ print queues.
To install a follow me printing queue, Open Application Installer and choose EPS_TREE->Building
MFD’s
To install the Black and White print queue, choose EPS Black and White Printing Q
To install the Colour queue, choose EPS Colour Printing Q
You might see this;
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Choose Yes
This can take few minutes so please be patient!
IMPORTANT: When prompted enter your username enter your HWU username and password.
This is typically HW\{username} and your email password.
Make sure you tick Remember my password, otherwise subsequent attempts to print will fail.
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10.Using Outlook (2010) for the first time (Email)
Click on the outlook icon;
Click Next
Click Next
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Enter relevant info as below and click next.
When prompted enter your username preceded with hw\
Click ok
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Click finish.
This completes outlook setup.
Changing your Outlook password
Changing your password, to change your central password goto;
https://my.hw.ac.uk/passwords/
NB this changes all HWU passwords ie outlook,banner etc.
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11.Getting Help
Although we’ve tried to design this system so that for the most common tasks you can help
yourself, inevitably these will be exhausted and you need to get help.
Check http://www.eps.hw.ac.uk/localdocs/faq before you contact I.T. help. – we may have dealt
with a similar problem and provided a solution.
The preferred way of getting in touch in the first instance is to email; [email protected]
This method is based on a tracker system, which will allocate a ‘ticket’ to you.
Use this system so that your query gets logged and one of the I.T. support staff will contact
you to resolve your problem.
Please include your full name, your building and room number, your telephone ext. and hostname
of your PC.
If for whatever reason you cannot email, the next preferred method of communication is by
phone. Please phone extension 3290 and leave a brief message explaining your problem, along
with your name,location and if possible your machine name (hostname).
You can find out your hostname by double clicking on the Display Hostname icon on your
desktop;
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