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Classic Client 6.0 User Guide
Smart Card Reader Problems
When I start my computer, I get a message that the appropriate
smart card reader driver is not installed.
Normally all the smart card reader drivers you will need are installed automatically
when you install Classic Client.
If for some reason it appears you are missing a driver, then install it by running the
Smart Diag Tool. Refer to “Diagnostic Tool” on page 23.
Note: If you do not have the Smart Diag Tool, download the corresponding driver from
the Gemalto web site at: http://support.gemalto.com.
The LED on my smart card reader blinks while my smart card is in
the reader.
Check if your Classic Client smart card is properly inserted into your reader. The smart
card should be inserted such that the front of the smart card is facing the Gemalto logo
on your smart card reader. You will not be able to see the microprocessor contact (the
gold-plated area on the front of your Classic Client smart card) when your smart card is
in the smart card reader.
Make sure that your smart card is firmly inserted. When the smart card is in the reader,
the LED should remain lit.
Make sure that the smart card is supported and recognized by Classic Client Toolbox
(see Release Notes).
The LED on my smart card reader does not blink nor does it stay
on. There is no light.
If your smart card reader is properly installed and your Classic Client smart card is in
the reader, the LED should show a steady green light. The LED should blink when the
smart card is not in the reader.
Verify that your smart card reader is properly installed. Refer to instructions on the
smart card reader box or this guide. The LED will not blink or remain on when your
computer is off.
The rapid removal and re-insertion of a smart card/token causes
problems.
If you quickly remove and re-insert a smart card/token the computer may “hang”.
Whenever you remove or re-insert a smart card/token, be careful not to do it too
quickly; wait until the computer finishes processing a task before removing the smart
card/token.
Removing the smart card/token while the it is being read or written to may cause the
application to interrupt the smart card/token session. During write operations, removing
the smart card/token may even destroy data stored on the smart card/token.